Schwan'sReviews 137

Very annoying when you get a text confirming your delivery date, get a list ready with items you want and then they don't show up. Called and complained and they said they could reschedule, but I would have to place my order online. I said, no, I already have a list. Since I would not order online, they won't come.

I agree with all other reviewers that Schwan's has very unreliable delivery dates and very poor customer service. I received a text yesterday that my order would be delivered within 60 minutes. Never arrived. When I contacted customer service I was given my choice of delivery dates a few days later. Not only that, I was given a delivery confirmation of one item of January 20 that has now been moved out to February. They just seem to find lying to customers an acceptable way to conduct business. I've canceled all of my pending orders and will no longer order from them. This doesn't seem to concern them at all. Schwan's is a joke! You're better off scheduling a trip to the grocery store. That's far more reliable than these clowns.

Food is ok. Purchased a gift for my brother and his family for Xmas. It's January 18th and they still don't have it. The try to claims UPS picked up order but can not produce any tracking numbers. And then claim they can't cancel the order. Thieves and Liars. Better to order from Omaha Steaks

If you like being told your order will be delivered the next day but then it keeps getting cancelled and rescheduled weeks, months out - then this is your company. And then calling CS and being essentially called a liar when you have proof of the day your delivery was promised to you ( email and a text), then this is your company. This is not a new problem due to covid - this has been going on since before the pandemic hit. Enough. Cancelled my order - never again. I've given them way too many chances. And their prices are exorbitant for sub par frozen food.

I ordered my food on December 15, I was told it wouldn't be delivered till December 30. On December 31 there was no food. I called on January 3rd and spoke with Julie. Julie said that it was on the dock waiting for UPS. She would put in a ticket for review. I should be getting it at the end of the week. On January 9 I called again did not receive the order, spoke to a Julie again, she said she'll put in another ticket and give me points. I told her that my 94-year-old mother ran out of food and I don't live there and I have to do everything online. She said she was sorry I asked for a manager she was the customer service person I got nowhere. Again she said that she will place another ticket to find out where it's at. I asked her should I cancel and put in another order. She said if I put in another order I will get it by January 19. I'm so exhausted from this that it makes me want to cancel the whole order

I placed an order on December 22. Today is December 28 + they STILL hadn't even prepared my order to ship. They had no problem processing my payment on time but what I ordered? Never shipped. I demanded an immediate refund. She said ("customer service") that they couldn't do it that fast. Let's see how long it takes. Save yourself the aggravation + order elsewhere.

I am an African American male and was racially profiled by a Schwan's driver. He wouldn't give me my food due to my skin color and started calling me racial slurs. I just wanted my chicken. He preceded to threaten me and then called the cops. He threw the first punch, I just finished it. The feds showed up and he was lying on the ground, while I was standing over him. They put me in handcuffs and I get a week in prison. I later found out that the driver was in critical condition and is currently still in there. I don't recommend this place.

ABSOLUTE WORST CUSTOMER SERVICE.
My complaint is with Schwann Company in general; Not specifically the Tualatin location.
My advice to others: Dont ever sign up with this scum outfit. They will spam you like crazy. Closed account years ago. Wrote them repeatedly to stop emailing me junk mail, and they RAMPED IT UP!
Once you start with these people they will never stop hounding you with their offers of big discounts for their overpriced -- and to my experience, freezer burned old foods and ice cream.
Do not give them your phone number (and they will try to get it from you) or they will continue spamming you there.
See other reports of their spamming and phishing online.

After being a dedicated Schwanns customer for at least the last 25 years, I have ordered for myself as a loyal customer I have ordered for family members out of state with out any complications. I placed an order almost
Two weeks ago it was supposed to be delivered on November 3rd, to my mom who just had knee surgery. I called the 1-800 number she confirmed it was supposed to be delivered on that day. I made arrangements once again for it to be delivered for the next day which was yesterday, it never came again, This is something nice I could do for a family member far away who is in recovery and twice she has been left waiting with out her care package. I felt divestated and hopeless that this effort to do something nice and caring for a sick family member has now turned into such a frustration for me. Schwanns if you don't have a delivery driver or can't get the ordered supplies delivered don't take my order and send me a confirmation e/mail. At least send an email letting me know so I can take my business else where instead of leaving her waiting on order that appears is not coming. I am so disappointed in the lack of delivering my order that I don't feeli ever want to use your serviced again. You left an elderly woman out of knee surgery waiting on her order twice that never came. You used to take care of us but for some reason you have dropped the ball on this one. You should do better. This is unacceptable! I only. Chose one star because I had to click something in that field you don't even deserve one star on this experience you should have a sad face up there that would be more accurate.

I have been a Schwan's customer for years. The service is great and Justin is Awesome! All products I ordered have been very, very good! I have no complaints!

We love the products they offer for what they are, frozen convenient foods. Their quality is always reliable. Our delivery guy is AWESOME! He always rembers my kids names plus the cat and dog. He even has a treat for the dog sometimes. Now our son is on his route and our daughter is hoping he can be her guy!

Earn Cold Cash! Every $50.00 spent earn $10.00 cash. They really give you coupon expires 30 days!.

We used to buy a lot of Schwans through the 80s and 90s when my kids lived at home. We loved the ice cream and frozen treats, mini pizzas, shrimp and more. Recently I bought some items from the driver who delivers to my workplace (a housing community). I got ice cream cones ("drumsticks"). The cones were soft and chewy and the ice cream was all gummy where you peeled away the paper. The first time it was a substitute driver and he explained that if I opened an account I would save on delivery fees so I said ok. When I got the 2nd order I hadn't pre-ordered; the regular driver just stopped by the office because he had my name in his system as a customer. The item was $16.99 in the catalog and my card was charged $22.45. $5.46 in "taxes and fees"? If the product had been good I wouldn't mind. I get a different brand at the dollar store near my house and the cones are crispy and the ice cream is smooth.

Schwan's product quality has really declined. I would always purchase my regular ice cream treats and then ask my friendly driver what was new... I typically spent close to $75 each time he stopped. On my last delivery my sundae cones were stale, the fudge bars were flat (melted and refroze) and the cod the driver recommended made my guests sick after they ate it. I contacted consumer affairs because their products are Guaranteed and Schwan's wants to hear from you... The Truth is, they Don't wanna hear from You if you have a problem. I contacted them almost daily via email and calling... They kept telling me someone from consumer affairs would contact me. I finally told a rep that if no one contacted me then they needed to suspend my service (tell the driver Not to stop) well they didn't and he stopped. I explained to him my issues and he offered to replace the items. I told him I didn't want him to do Anything until I heard from Consumer Affairs... He is just the Driver... Well No one Contacted me ever... He stopped one last time and told me he had said something to his boss about it but No One from Schwan's ever contacted me so I stopped my service. I feel bad for my driver... He was a great salesman and very friendly... I'm sorry that his company wouldn't bother to contact one of his reliable customers to address an issue that they "Claim" they care about... I wouldn't recommend Schwan's to anyone...

After receiving an email today re: change of hours for home delivery in the Columbus Ohio area, I attempted to reply with the following, but was then informed they no longer read customer email. Here is my response.
Just so we're clear…. Even when we schedule a 4:00 delivery, it is Always delivered before noon… and since we weren't home at that time, OR expecting a delivery, $90. Worth of food was left on our front porch in the heat - in a Regular Plastic Bag. Needless to say, we had thawed food and 4 cartons of melted ice cream on our porch when we got home!

Do not presume to clarify anything for me. Your online ordering, while convenient, is incomplete and all but Guarantees a delivery time.

Your service is woefully less than you lead us to believe and the product - while good - is not worth all the waste and scheduling hassle!

Signed: One long time former customer….