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Scent Matchers

3.4

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Scent Matchers Reviews Summary

The company exhibits a mixed reputation, with some customers praising the ability to replicate discontinued fragrances and the quality of the products received. Positive feedback highlights satisfying scent matches and excellent customer service experiences, including quick resolutions to issues. However, significant concerns arise regarding product consistency, with many customers expressing disappointment over receiving items that do not resemble their original fragrances. Additionally, the lack of a return policy and perceived inadequate customer support have led to frustration among buyers. Overall, while there are loyal customers, persistent quality and service issues undermine broader customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
42
value
41
shipping
41
quality
40

We monitor reviews for authenticity

Colorado
1 review
4 helpful votes
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Updated review
February 14, 2019

Updated review: upgraded review to 2 stars because I finally received the missing bottle of perfume. This order was originally placed on December 18th, not February 5th as company states. Pleased with the product but took a little too long to receive complete order.

Date of experience: February 12, 2019
North Carolina
1 review
0 helpful votes
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Satisfied
February 14, 2019

I ordered some perfume, I had to pay $10.00 shipping, there were no other options. That made my purchase more than I wanted to pay.

Date of experience: February 11, 2019
New York
1 review
1 helpful vote
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Great experience
February 14, 2019

I have been pleased with the responsiveness of the customer service team. They are very accommodating and will help to make your order exactly what you want. This was my first purchase.

Date of experience: February 11, 2019
Nevada
2 reviews
0 helpful votes
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Very nice
February 13, 2019

Nice to get this product again. Been along time in coming. Don't know why they ever stopped making it. Love the smell on my husband.

Date of experience: February 11, 2019
New York
3 reviews
0 helpful votes
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SECRET DE VENUS
February 13, 2019

I absolutely love this fragrance and I am hoping that my purchase brings back these fond memories. The cost of the perfume is unbelievable

Date of experience: February 11, 2019
Texas
1 review
0 helpful votes
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I found the fragrance I was looking for almost immediately. Checkout was a breeze. I wished I'd found this website years ago! I was so delighted that they had exactly what I wanted. Thank you so much. I cant wait til my cologne arrives.

Date of experience: February 10, 2019
West Virginia
1 review
2 helpful votes
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I don't think my card should be charged until you ship the product.
What is the status of my order? How do I look that up?

Date of experience: February 10, 2019
New Jersey
1 review
1 helpful vote
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About as easy as Amazon!
February 12, 2019

I am sooooo grateful for this company. Been trying for many years, without success, to find an acceptable substitute for my all-time favorite, My Sin. Can hardly wait to receive product.

Date of experience: February 10, 2019
Oklahoma
3 reviews
5 helpful votes
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Terrible disappointment
February 12, 2019

Their first attempt was NOTHING even remotely close to the scent I was hoping to match. They offered to send a sample kit for a second try but that took over a month to get. I wrote to them several times and got no response. I finally sent in the kit and haven't heard a word or received my perfume.

Date of experience: February 9, 2019
Pennsylvania
1 review
0 helpful votes
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Had a easy time ordering
February 12, 2019

Most times I order over my phone it is complicated
Doing the ordering here was easy and no problems what's so ever.

Date of experience: February 9, 2019
California
1 review
3 helpful votes
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DO NOT BUY!
February 11, 2019

The first scent they sent me was nothing like the scent I ordered. Then they asked me to send a sample so I used the very little I had to send them. The scent they sent me the second time did not smell anything like the sample I sent them. I am not a scent expert but I could tell they were nothing alike. I wasted the last few drops from my perfume for them which was a total waste.

Date of experience: February 9, 2019
South Carolina
1 review
1 helpful vote
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I kinda thought since they had so many fragrances listed and charged such a high price that they had reproduced alot of fragrances and the public was pleased with the reproduction. I wish i had read the reviews now. I ordered Abercrombie's classic scent and it smelled like roses! No where near the clean freah scent of the original perfume. Then they asked if i could send them a sample so they could try to maych it? I wish they would have asked for that before i paid 70$ and i would have known they were unfamiliar with the scent! Oh well, i lost 70$. Never again!

Date of experience: February 9, 2019
Minnesota
1 review
4 helpful votes
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Didn't receive the product
February 11, 2019

I ordered it a week ago and still haven't received it. Not happy! And now I have to add more characters to get this to go? Maybe I should go to BBB and make a formal complaint? I will make sure to tell everyone on Facebook NOT to order from you because you don't get what you paid for. Is that enough characters for you?

Date of experience: February 9, 2019
Illinois
1 review
0 helpful votes
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Disappointed
February 11, 2019

After the first cologne arrived, it did not smell like A&F "Woods". It was a little similar, but it had a smell reminiscent of a household cleaner. I sent in a sample of the original, and after nearly 2 months, I received the 2nd sample. It was overwhelming with a citrus scent-and reminded my wife and I of lemon pledge.

Date of experience: February 9, 2019
Georgia
4 reviews
1 helpful vote
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Easy shopping with lots of selections
February 11, 2019

Great site for quick gifts for any occasion. I especially like being able to get my favorite scent which has been discontinued.

Date of experience: February 9, 2019
California
2 reviews
2 helpful votes
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Website says they 99% of fragrances within 8 business days. I guess I'm in the 1%. Ordered January 19 - still not received (Feb 9 now) - no communication on delay until I contacted them - and got a generic email "Your order is in process and should be shipped out approximately in 3-5 business days." Still waiting. If it's a difficult match that takes 3 weeks - then let me know! Communication is the key to good customer service and it's not here - yet I've received 3 "Rate Your Experience" emails - so here's my experience. Since I paid through PayPal, I've contacted them to get a refund. Buyer Beware!

Date of experience: February 9, 2019
Missouri
1 review
1 helpful vote
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MY EXPERIENCE?
February 10, 2019

Hello... while I realize that this fragrance has been discontinued for MANY YEARS, the fragrance I received smells really GOOD. However, it does not meet my expectations. I know that it is probably VERY HARD to duplicate a fragrance that "old". Please don't misunderstand, I will KEEP the cologne because the fragrance smells very good. But, I wore HYPNOTIQUE for many years & I remember the fragrance just like I purchased it yesterday!

Thanks for trying. (And I'm very sincere about your efforts).

Date of experience: February 8, 2019
Illinois
1 review
0 helpful votes
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No title
February 10, 2019

Everything went as expected. Only complaint is after processing order, pop up to get a second bottle at half price. But this doesnt happen until you complete the order, making you process a second order to get the second bottle. I was going to get it but backed out after I saw that. Otherwise was a normal transaction.

Date of experience: February 8, 2019
Illinois
2 reviews
1 helpful vote
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Not even close!
February 10, 2019

They sent my first sample and it was not even close to what our original cologne was so I contacted them and I mailed in a very small sample of what our cologne was. The second sample was not close either, and both bottles did not smell good enough to use. They are suppose to be mailing me a bottle of something that I had to choose from their line, but don't really need it.

Date of experience: February 8, 2019
Arizona
1 review
2 helpful votes
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Scentmatchers version of Electric Youth
February 10, 2019

I'm so sad. I've waited for this perfume for a month anxiously awaiting the scent that I remember from the 80's and this perfume is nowhere close to the original. Very disappointing that I paid $70 for this!

Date of experience: February 7, 2019

From the business

Perfume and fragrance matching.


scentmatchers.com
Gaylord, MI, United States
+38
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