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Scent Matchers

3.4

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Scent Matchers Reviews Summary

The company exhibits a mixed reputation, with some customers praising the ability to replicate discontinued fragrances and the quality of the products received. Positive feedback highlights satisfying scent matches and excellent customer service experiences, including quick resolutions to issues. However, significant concerns arise regarding product consistency, with many customers expressing disappointment over receiving items that do not resemble their original fragrances. Additionally, the lack of a return policy and perceived inadequate customer support have led to frustration among buyers. Overall, while there are loyal customers, persistent quality and service issues undermine broader customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
42
value
41
shipping
41
quality
40

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Louisiana
1 review
0 helpful votes
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Very pleased
February 17, 2019

Very happy! I couldn't be happier. I've gotten many compliments when I've worn my oil. I'll be ordering more and telling friends

Date of experience: February 15, 2019
Georgia
1 review
0 helpful votes
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Awesome Product
February 17, 2019

I really just wanted to give a quick review but there is a 100 letter minimum. I liked the product. Wow still not 100 characters.

Date of experience: February 15, 2019
California
1 review
1 helpful vote
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Terrible, look elsewhere!
February 17, 2019

Terrible experience. The product I was searching for was on their list and it does not even come close to being a match. I complained and they had the nerve to ask if I would send them a sample!?... please... This is supposedly their line of work, they should have their own samples. Ridiculous, no wonder they refuse to give refunds, they would never make a profit!

Date of experience: February 15, 2019
Minnesota
1 review
0 helpful votes
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Bad timing
February 17, 2019

I didn't realize how long it would take to fill my order when I placed it back in January. As a week out of town was coming, I used the chat option to send a message stating that I would be gone on certain dates and did not want liquid to be delivered and sit on my porch at below zero for days. Second message, no reply until I got email saying it had been shipped, expected arrival date the first day I would be gone. I had to set up an account on UPS and pay $5 to change the delivery date. They did refund the $5, for which I am thankful. If I had known how long it would take to fill the order I would have waited until I was back. Also if they had read my first email they should have been able to delay filling the order at their end and avoid the problem.

Date of experience: February 15, 2019
Utah
1 review
1 helpful vote
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Found everything
February 17, 2019

I found 2 of my favorite discontinued scents. Really hopeful they can get the aromas close. Happily anticipating the results.

I just received them. Scents are not even close. No sandalwood at all. Very disappointed.

Date of experience: February 15, 2019
Texas
1 review
0 helpful votes
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Nothing to rate
February 17, 2019

I will let you know when I have an experience. All I did was order. Bla bla bla bla bla this is a pain in the $#*!

Date of experience: February 15, 2019
Illinois
1 review
2 helpful votes
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Worst experience EVER!
February 17, 2019

Ordered Philosophy the Fragrance. 1st shipment smelled like funeral flowers (NOWHERE CLOSE to the lemon, citrus, white musk scent)! Same for the next 2 shipments and they even had a sample of my original perfume to use for matching purposes! All 3 scents were SO bad they went directly into the garbage. Prepare to wait over a month for shipment and delivery each time. Masters?... hardly.

Date of experience: February 15, 2019
Alabama
1 review
1 helpful vote
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Very happy
February 16, 2019

I have been looking for my discontinued perfume for 2 years. This replacement is perfect. It smells exactly like Victoria Secrets "Rapture"

Date of experience: February 14, 2019
Arizona
1 review
1 helpful vote
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Horrible customer service
February 16, 2019

Where is my order? I ordered a bottle of perfume and there is no shipping information and I can never reach anyone at the number provided. Very upset.

Date of experience: February 14, 2019
Indiana
1 review
0 helpful votes
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I couldn't give them a 5-star review because the fragrance that I ordered didn't smell like the original. Because of the company's sincere desire to please however, I gave them 4 stars due to their courtesy and effort. They sincerely want to please the customer.

Date of experience: February 14, 2019
Florida
1 review
2 helpful votes
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Still Waiting
February 16, 2019

Placed an order on January 17th, today is February 14, still have not received my order. This was ordered as a gift that has now been long past the date it was to be given. I am very disappointed in the delivery process especially since the ad seemed so promising- the lack of communication was that to be desired. I received several notices to rate my experience bef

Date of experience: February 14, 2019
Washington
3 reviews
5 helpful votes
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Would not buy again
February 16, 2019

I bought this scent for my girlfriend. She said it smelled nothing like it was supposed to. We contacted scentmatchers and they have done nothing to remedy the problem. Waste of money.

Date of experience: February 14, 2019
California
1 review
1 helpful vote
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Great site
February 16, 2019

Easy to order. I can't wait to smell my fragrance from my 1970 high school days again! I loved it and remember it well. :)

Date of experience: February 13, 2019
New York
1 review
0 helpful votes
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Easy purchase and checkout
February 16, 2019

Fast and easy! Was heartbroken when they discontinued my favorite/signature fragrance I've worn for 40 years daily. I hope they can match it!

Date of experience: February 13, 2019
Kansas
1 review
0 helpful votes
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Not bad
February 16, 2019

Very surprised they had the scent I wanted. Didn't like that they offered me the same bottle for $30 less after I purchased it.

Date of experience: February 13, 2019
Georgia
1 review
2 helpful votes
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Not even close
February 15, 2019

The fragrance I was sent did not even remotely smell like the fragrance I expected. For the price charged I was expecting a better reproduction. I can't tell you how disappointed I was when I received it. A total waste of money.

Date of experience: February 13, 2019
Oklahoma
1 review
0 helpful votes
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Ordering quick and easy
February 15, 2019

I appreciated the explanation and description of how the matching scents are created. I received my order quickly, and the ordering process was, simple, quick and easy. The scent is not perfect, but very close, and I'm enjoying wearing it. I love the bottle and the name I created.

Date of experience: February 13, 2019
California
1 review
0 helpful votes
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Somewhere
February 15, 2019

When I bought somewhere from Avon in 1968 "WHAT ARE YOU WEARING"? Was asked by everyone. The discontinued this scent! But I found it on scent masters! EVERYONE WANTS TO SMELL ME NOW. My new granddaughter loves my smell, so I got her a bottle to continue to smell me when I'm not there. My husband loves it so much he also uses it. Lol. Thank you so much for making this stage 4 Cancer patient alive again!

Date of experience: February 13, 2019
Pennsylvania
1 review
4 helpful votes
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They claim to be able to make any scent. I gave them one scent that I used to wear and they are not able to make it. They've tried THREE times and it just smells like a sweet bar of grandma's soap and it is SUPPOSED to be musk. I selected the second scent off of the list of scents that they claim to already know how to make. This is a completely false claim. Again, smells just like a sweet, soapy "old lady" perfume. Granted, the small print DOES state "no refunds" but the large print states that they know how to replicate scents.

Date of experience: February 12, 2019
Colorado
2 reviews
1 helpful vote
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Slow delivery
February 14, 2019

I have still not gotten my perfume. I have not gotten an email if it was even shipped. They should have Jungle Gardenia in stock. It is a very popular item.

Date of experience: February 12, 2019

From the business

Perfume and fragrance matching.


scentmatchers.com
Gaylord, MI, United States
+38
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