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Scentbird Reviews Summary
Scentbird has a rating of 2.1 stars from 988 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scentbird most frequently mention customer service, credit card and phone number. Scentbird ranks 96th among Subscription Shopping sites.
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I love the scents that Scentbird sends to me each month. I like having a variety to choose from, and I haven't had one that I dislike. My only complaint is the case that you receive with the first order. It's cheaply made and honestly pretty embarrassing that the company is okay with sending them out. I went on Amazon and bought some different cases that work just fine. Overall, I'm happy with my monthly subscription.
I signed on to scentbird foolishly one day thinking I would save money on perfume. So far they have sent me nothing but horrible perfumes that stink like a 90 year old grandma who never bathes. I have tried to cancel three times and they keep sending more. Today after three attempts to cancel I received another perfume. It smells like they filled the bottle with water—absolutely no fragrance at all. This is by far better than their prior mailings, however I can spray water on myself for free. Do not subscribe or you will never be able to stop the charges.
People don't read the entire email and I'm sure scentbird is aware of this which is why when you go to cancel your subscription and follow the directions on their website you get a redundant email saying they understand and are sorry to see you go yada yada yada and then, at the bottom of the email, tell you to click a link to cancel from your account on the website (which you already did when following their directions) or reply to the email saying CANCEL. It's an incredibly dishonest practice and I urge people to choose from other sites. I personally have never had an issue with microperfumes or scentsplit (neither of which are subscriptions).
I honestly was really into this website but after looking over the reviews it made me iffy about subscribing or even putting my card on file due too lack of representative/support help anything could happen and there's nobody too reach out too no phone number only a email that nobody hardly answers too, I am a big supporter to all businesses but this made me have too by pass this site maybe make a better way to reach out too the public
I been going back and forth with scent for bird for 2 weeks they been telling me they canceled my order but would charge me. I jad to close my card down. A card i had for many years. Now because of scent taking my money o had to shut it down. They do not let you cancel your subscription yourself you have to contact them
They tell you that they cancell it bit lie
My son has had a subscription with scentbord for over a year now but for the past 6 months they have been sending him women's perfume instead of men's cologne like he was signed up for. He has gone on their site and made sure it was set to men's several times. He went in and canceled his subscription after 4 months of not getting what he was paying for. Then he got another perfume the next month and he went and looked and they had charged him again even though he had canceled his subscription. He had to cancel his subscription twice and hopefully this time it will actually cancel.
I love being able to get designer fragrances to try each month. The price is great and the fragrance lasts me a month sometimes more. I am so happy I tried this and will continue to subscribe to it.
This comment means the world to us, Kandy! ❤️ Helping our customers explore the world of fragrances and find delicious scents is all we hear for! And it’s so great to hear that we accomplished this mission for you! Thank you for sharing!
Love the business model, but this company needs to reconsider their shipping system. I probably won't buy from here again, I've been waiting over a week for my samples.
I ordered this at the advertised price but only found out from my bank they charded me in USD. Also the shipping time is estimated at 21 days and I live in a major city. In this day and age that is a ridiculously long time for delivery especially after paying like $8 for delivery and it being a tiny object.
This is a con and a rip off. Once you subscribe you Cannot unsubscribe. They ignore your request and charge you. They will even upgrade your charge you more. They do not respond to emails, and there is no way to contact them other than email.
The products I received smell the same, and like the old Avon products from back in the day.
Check the Better Business Bureau before you throw away your money!
I wish I had,
Linda B
I was just about to purchase from this site because I received an email for 30 dollar coupon for like 5 fragrances and I thought that was a pretty good deal. However, after looking at these reviews, I'm very hesitant and almost terrified to put my card information in. I think I'll pass on the offer. Sorry guys! I've been in that same position where my money was took from my account and I couldn't get it back.
Hello Amina! We're disappointed to learn that you left this comment without experiencing our service first. We understand how negative reviews have an impact on you, especially prospective customers! We want to assure you that our cancellation process is designed to be hassle-free and straightforward. When subscribers choose to cancel, we kindly ask for their feedback to understand if there are any areas of improvement. It's important to note that customers have the freedom to cancel their subscriptions whenever they need to. They can easily reach out to us via Instagram DM or email at [email protected], and we will gladly assist them in canceling their subscriptions. If you have any further questions, please don't hesitate to let us know. Our team is always here to help!
I keep canceling the subscription and they keep charging me don't recommend! I want my money back and them to stop charging my card!
Hi Shardeshia, we apologize for any inconvenience caused. We want to assure you that when you cancel your subscription, we do not charge you any further. It might be the case that you're pausing your subscription, instead of fully canceling it. Our team is dedicated to ensuring that your cancellation is processed successfully. To initiate the cancellation, simply send us a private message on any of our social media platforms, and one of our team members will be delighted to assist you in ensuring that your subscription is canceled and no charges are incurred. Thank you for bringing this to our attention!
Excellent way to bring top tier cologne to your wardrobe for a reasonable price. And if you happen to find one you really like, you can purchase it streight through Scentbird, at rates that are usually less than retailers. 10/10. Do recommend.
Hi Chris! Spreading joy through amazing fragrances is our ultimate goal! Thank you for sharing your positive feedback and letting us know that you're loving what you received. It means the world to us! Keep on enjoying the scents and don't hesitate to reach out if you need anything ❤️
I'm giving a 2 start review because my 3rd item was returned as undeliverable. I contacted the company and got what I know see are AI responses. They have me a $35 credit only to find out that my order was$38. Then I wrote back again and got a very simular AI message about my May order. They said that it hadn't been shipped due to the fact that I bought one sample that would cost 10 dollars more. I wrote them and asked why they didn't just charge me like it says on the site as I've been watching the order sit in the "preparing for delivery" for 3 weeks. Then they finally changed my card and my May delivery is going to be shipped June 1st but I had paid for it at the beginning of May. Today I placed another order yet although they sent me an email I've still yet to see anything about the order. They seem very unorganized and if this order is not ready to be in process by tomorrow I'm going to cancel my subscription.
Hi Forrest! We appreciate your message. It seems that our agents Umar and Mahadi have successfully resolved your concerns on May 26th and May 29th respectively. You made a non-subscription-based order during our Flash Sale on April 30th, but unfortunately, the package was returned to us due to an incomplete address on file. The address corrections were made by you after the order had already been processed and prepared for shipping. As Flash Sale products are in high demand and sell out quickly, we were unable to offer replacements for the purchased items. To compensate for the inconvenience, Agent Umar added a $35 credit to your account, which is equivalent to the base price of a Flash Sale package. Regarding your subscription-based order for May, please note that any upcharge costs for Premium scents chosen are charged separately once the order begins processing for the month. Your regular billing and processing date is the 22nd of each month. Therefore, your monthly subscription-based orders are typically delivered in the following month. However, if you prefer to receive your monthly packages in the same month you paid for them, we can offer you the option to change your billing date to an earlier one. You upgraded your plan to the 2 products per month option on May 18th, so that's the date you were charged for your May order. However, the order didn't begin processing until the 22nd of the month. Additionally, we want to confirm that you placed another one-time order outside of your regular monthly subscription on May 30th. The shipment containing your six fragrances is already on its way to you and is expected to be delivered on June 7th. If you have any further questions or pending queries, please don't hesitate to contact us via [email protected] or any of our social media channels. We are here to assist you and address any concerns you may have.
Horrible company. I left an honest review on trust pilot about their delayed shipping using DHL and trust pilot gets requesting more documentation. F them and this lame company. 1.) they use DHL which is the worst shipping company in the world. They create labels with tracking numbers and nothing shows in the system for a week. At that point a week later your shipment may or may not arrive. 1.) only the saks select fragrances come with a case. The way their bottles are designed with a round bottom makes they extremely inconvenient to store without a case. 2.) their atomizers are HORRIBLE. To even call them an atomizer is a stretch. They're more like a dribbler. 3.) I've had full bottles, and decants from numerous other sites and I'm convinced these guys dilute their decants making them less potent than the actual fragrance. I cannot prove this but I got 6 decants from them and either I chose the 6 weakest fragrances known to man or they dilute them. 4.) This company actively tries to delete legitimate reviews. This makes them pretty scummy IMO. There are much better companies out there.
Hi Scott, sorry to see that you are experiencing frustration with your Scentbird experience. Please be assured that we consistently ship and deliver the fragrances that customers have paid for. Tracking numbers are generated when orders are processed, but it may take some time for them to be updated on the courier's side. However, once the packages are en route to the destination, the tracking information will be displayed. If there is no movement for several consecutive days, we always encourage our customers to contact our support team for assistance. In the event that a package is lost in transit, we make sure to send free replacements.
Please note that all our subscribers receive one free fragrance case in their initial shipment, and subsequent fragrances come in protective cardboard cases. These cases are intended for subscribers to reuse when switching to a new fragrance. If you would like additional cases in different colors, you can order them separately through our website.
It's unfortunate to hear that you didn't like our rebranded atomizers. The purpose of upgrading our physical packaging was to provide a better experience. As a short-term solution for keeping the fragrances without cases, you can store the vials upside down. However, we collect all feedback regarding our new vials and cases and forward it to our management for further review and improvements.
Please be aware that we never compromise on the integrity and quality of our fragrances. In fact, our scents are exactly the same as those in full-size bottles, just in smaller quantities. Scentbird simply gives them a stylish makeover with our signature packaging to offer our monthly service. The repackaging should not affect the fragrance itself or its staying power.
We also do not delete any comments, whether positive or negative. You can verify this by viewing various feedback and comments in the comment sections of our social media posts. If you would like to discuss this matter further, please feel free to contact us. We are always open to having a conversation.
I really appreciate the feature of being able to pause my subscription for a month when needed... And enjoy the perfume alot.
Thank you so much for taking the time and leaving a review, Tiffany! We're so glad that you're enjoying your Scentbird experience! Our team is committed to continuously exciting and delighting you every month❤️
I've contacted them several times and they have yet to assist me in logging in or canceling my account.
They still charged me when I have no control over my account. TERRIBLE business and customer service.
Hi Amanda, this doesn't sound right at all! So sorry to hear that you haven't received our response. Could you please try contacting us via Instagram DM or Facebook PM? This way we could check our system and make sure your request got delivered in our system. Once this is done, it will be our pleasure to help you resolve this issue and make sure to provide you account access and/or cancel your subscription on your behalf. Looking forward to hearing from you!
I have been trying to cancel for a year now. I even changed my debit card but they must be billing my account directly. I have emailed them repeatedly and they keep saying I need to cancel in the app when there is no option in the app or website to cancel. Contacting my attorney next.
Shanna, we appreciate your review. Rest assured that our Customer Experience Team is always here to assist you with canceling your subscription on your behalf! You can always contact us through Instagram DM or Facebook PM, or email us at [email protected] and we'll be right there to help you out by canceling the sub, or assist you with any other questions/queries you might have. We'll be waiting for your message :) Thanks!
For such a popular company. Why is there no way to reach representative. I've seen smaller companies with a remedy for this.
I was charged 3 times for one scent and bot emailing me back about cancellation of my subscription. Not what I needed assistance with.
Why is this so difficult to solve. I was charge $9/$10/$21 why?
How is there no one to fix this issue.
I can't imagine the retention of this company.
Please issue a refund of the unauthorized chargers so I can be on my way
Hi M, I see that our Customer Support agents provided assistance on the same day you reached out to us, specifically on May 20th. Your subscription was initially for our 1 product/Monthly plan, which you availed of at a 50% discount. As a result, you were charged $9.22 (sales tax included). Subsequently, you upgraded your plan to our 3 products/Monthly option, which costs $37. Consequently, an additional charge of $21.83 was applied to cover the cost of the new plan. One of the fragrances you selected was a Premium scent, which incurs an extra charge of $10. Hence, you were charged an additional $10.89 including sales tax.
To ensure transparency with our customers, we display a notification prior to adding Premium fragrances to your queue. You must confirm your acceptance of the extra cost to proceed. Once you confirm your willingness to pay for such fragrances, our system automatically processes the charges. Please be assured that we only process the fragrances that are in your queue.
After our agents clarified the charges, you expressed disinterest in upgrading your account. Consequently, we downgraded your plan and refunded the second charge back to your card.
At present, we do not have a dedicated telephone number for customer support, as we are still a small but rapidly expanding team. Email support is our primary mode of communication to ensure that we address each inquiry with care. If you require any assistance, please feel free to email us at [email protected].
I decided to try Scentbird and subscribed, you can't see what fragrances they offer until you subscribe, after getting to look, they didn't have any fragrances I wanted to try so I immediately contacted them to cancel. They agreed to cancel and then just sent some random test tube of cheap cologne I didn't pick instead of refunding the $9.15 first charge like they should have.
Hi there, it's sad seeing that you hold such a negative impression of our company. I want to clarify that our catalog is accessible to both subscribers and non-subscribers. If you are unable to locate the link to the catalog, you can always contact us via email, and we will be happy to share it with you.
Please be aware that canceling your subscription does not automatically cancel any orders for which you have already made payment. We always ship out all orders that customers have paid for. At Scentbird, you have the freedom to choose the fragrances for your orders. We provide assistance through our scent quiz, smart suggestions, and your favorite notes to help you select the perfect fragrance for yourself.
If, for any reason, you are dissatisfied with the fragrance you receive, we can send you a courtesy replacement to make up for the one you didn't enjoy. Simply inform us, and we will be glad to assist you. While we do not offer refunds for products that have already been shipped and delivered, we are always open to providing you with another fragrance of your choice.
If you are still interested in receiving a different fragrance, please reach out to us via [email protected]. We will be more than happy to assist you.
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Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Raina, we're delighted to hear that you're enjoying your Scentbird experience overall! We have indeed been paying attention to our customers' feedback regarding the new atomizers. Rest assured that we're working on every point customers have raised regarding the atomizers: cases are being improved to be more durable, with stronger magnets and higher quality; spritzers are being improved to be more functional as well. We appreciate your valuable feedback!