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Scentbird Reviews Summary
Scentbird has a rating of 2.1 stars from 988 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scentbird most frequently mention customer service, credit card and phone number. Scentbird ranks 96th among Subscription Shopping sites.
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I received my first order and I was very excited because I picked the scent very carefully. Upon getting my perfume I thought that it smelled completely different than what I'm used to. I never remembered the scent smelling so light. 30 minutes after putting it on I no longer smelled it. My nose wasn't used to the scent as to this being the 1st time using it! I canceled immediately after getting the 1st shipment. A few days before the next billing cycle you already know they hit my credit card right? Email stated that this email address isn't the address I subscribed with yet still took my money again! Buyer Beware!
Beware. Once you try the trial you will be unable to cancel. Terrible customer service and shady company.
Hi M A. It's unfortunate to see the confusion caused by our cancelation process. It is surely possible to cancel your subscription if you no longer want it. Rest assured that our Team is always here for you in case if you ever need your subscription to be canceled. All you have to do is contact us via our private messaging in social media channels or simply email us at [email protected]. Your request will be resolved as you wish!
I love all my perfumes so far from Scentbird. Honestly i am always excited to receive my perfumes monthly would recommend them 100%
Your comment is truly appreciated, Juliette. At Scentbird, we're passionate about helping our customers discover the world of fragrances and find scents that they love. It's amazing to hear that we were able to achieve this goal for you! Thank you for taking the time to share your positive experience with us, it means a lot! ❤️
The perfume cases are cheap, flimsy, weak, and break easily. You can't choose your own color case if you subscribe to the case subscription. The perfume tubes are the same as the top part is made of cheap plastic and break easily. They can hardly keep fragrances in stock so it's very upsetting when part of your order can't be filled. They also don't tell you what happens if an item is out of stock if you get more than one fragrance every month. I've emailed them several times about these issues and hardly get an email back. They ignore problems and customers. They also don't have an option to pay by afterpay or affirm. They often send expired fragrances and lie about it being expired.
Hi there, so bummed to hear that your experience with us wasn't as great as it could've been! Rest assured that our sole intention of upgrading our physical packaging was for a better experience. We'll be improving our atomizers and vials to be as user-friendly as possible. Our Team is in the process of upgrading & ultimately improving our packaging. And although we try our best to maintain 100% accuracy with inventory, there are rare occasions when we experience an inventory challenge. Kindly note that we do our best to restock all products in a timely manner. But, it's important to note that we never send expired scents! We don't do anything to compromise the integrity and quality of our fragrances! That's why our fragrances are exactly the same as the bottle versions just in smaller quantities. Scentbird simply repackages the fragrances into our signature packaging so that we can offer our monthly service, but this should not affect the fragrance or the staying power of the fragrance. We appreciate your feedback and definitely will use it when bettering our service. Please email us at [email protected] if you need any help or further assistance.
I love the product line different scents every month the only fail is shipping 15 days to get product
Hi Joe, we appreciate your feedback. For recurring subscribers, please note that Scentbird ships package in batches, and your package is expected to leave our fulfillment center 5 business days after billing (shipping time should be added to this). Rest assured that we are constantly working to improve delivery times. If you have any inquiries, please do not hesitate to email us at [email protected]. Thank you for taking the time to rate our service!
I have gotten several "different" perfumes but they never match what other people say in the reviews. I almost feel that it's been just different varieties of the same perfume. I even had a friend get a different perfume sent to her and it still has the same baseline scent. Now I've ordered a sample version of a couple of the perfumes directly from the perfume companies themselves to see if they are the same scents I received.
We appreciate your comment, Dorothy! But this doesn't sound right. Please trust us, we never compromise on the integrity and quality of our fragrances! In fact, our scents are exactly the same as the ones in full-size bottles, just in smaller quantities. Scentbird simply gives them a stylish makeover with our signature packaging so we can offer our awesome monthly service. This repackaging shouldn't affect the fragrance itself or its staying power. By the way, we've got your back! We offer a one-time courtesy replacement for fragrances you didn't like. If you're interested, just shoot us an email at [email protected], and we'll make sure to get back to you!
I took a survey and was told I would receive an item from this company, and they are withholding the item from me unless I enroll in a subscription which I was NOT informed through a separate entity that I would be required to do
Hi Kristin, this message sounds concerning! Kindly note that Scentbird is a fragrance-sampling service that operates on a recurring subscription basis. We do not hold surveys or giveaways of stand-alone products. Could you please email [email protected] so we could look into this situation closer and see what survey you're referring to and who offered you this deal? Thanks ahead!
Nothing like receiving tracking information for a delivery that's going to take anywhere between 10 and 14 days for absolutely no reason what so ever.
Place a random order? Yeah, you won't be seeing that for AT LEAST a month, possibly longer. It'll take them 2-3 weeks to bottle and package it and then another guaranteed 10-14 days in transit.
Like seriously? What takes so long? I could send my package back and have it arrive in 1/3rd the time or less, and that's by putting the cheapest shipping on it. It's like you intentionally pay to ship it slower I think, because there's no reason for 10-14 days in transit from only half way across the country. I can order drone parts from Florida on Monday and have them by Thursday that same week, maybe even Wednesday. Sooner if I pay for expedited shipping service.
I'm seriously considering canceling my subscription
Hi Randy, we are very sorry for all the frustration caused by our processing and shipping times! Kindly note that since Scentbird ships in batches, recurring subscribers can expect their package to leave our fulfillment center 5 business days after billing (please add shipping time from here). In addition, because our fragrances are considered Hazardous Materials, the shipments can take up to ten business days to be delivered in ground shipping. We're working on improving the length of time it takes to receive your order though! We appreciate your feedback and will forward it to our Management Team. Meanwhile, feel free to email us at [email protected] if you need any help. Thank you.
So I will start off saying I'm hard to please. I have an idea of what fragrances I like but it's hard to commit to a fragrance. I had seen some ads for Scentbird and decided I would try it. After taking the quiz, the site was suggesting scents I would never consider. After a few adjustments to my quiz and a few hours going over different products I had created a list that I felt happy about. Until the scents started showing up. I have gotten 5-6 (I don't remember) fragrances from them and only 1 I actually liked and that 1 fragrance didn't have a good staying power so I had to reapply all day. I think if you are afraid of spending lots of money and not liking a perfume, Scentbird is for you.
Hi Sagan, we're bummed to hear that some of the fragrances you got didn't hit the mark for you. But with Scentbird, you have the freedom to pick the fragrances you want for your orders. Plus, we've got your back with our scent quiz, smart suggestions, and the ability to select your favorite notes to help you discover that perfect scent! Everything we offer is absolutely genuine and 100% authentic. We don't mess around with knock-offs or imitations! So, when it comes to the longevity of our scents, it's all about your unique body chemistry and daily activities. As a one-time courtesy, we offer a replacement for any fragrance you didn't vibe with. So if you're interested, feel free to email [email protected], and we'll get back to you with assistance ASAP!
I didn't receive my order of the last month but they say that I received that and I was being charged for that. But with out that in my I previous order, the item was excellent.
Hi Djatou, we're truly sorry to hear about the negative impression you have of our service. However, we want to reassure you that we take great care in ensuring that all our customers' orders are sent out without fail. In the rare instance that an order isn't received, we are always ready to lend a helping hand in tracking it down and providing further assistance. Customers can simply reach out to us by sending an email to [email protected] and we'll make sure to get back to you within 24 hours. Rest assured, our dedicated team is always here to assist you!
Its great to try different scents and brands every month but I wish the site can give us options if we want perfumes every month or push it back when we don't want it at that time.
Hi Sabrina, we really appreciate your positive feedback! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Thank you for sharing with us and the community ❤️
Having recently spent way too much money on a perfume that turned out to smell far too bad for the cost I was ecstatic to try out Scentbird! The idea of having a monthly sample of designer fragrances delivered to my door each month seemed too good to be true! Instead of paying full price for a scent I might hate, I'm able to wear different scents for as long or as little as I need too (well at least until the sample is gone, which is a 30 day 0.27 oz supply) to decide if I like it or not. When you first sign up you take a scent profile quiz that helps tailor scents to what you might like and then as you try the various scents you can review them and, based on your reviews, Scentbird will make suggestions for you. So far it's been a really fun way for me to try before I buy without feeling that buyers remorse! If I have one complaint, I would say that the shipping times can be a bit long from the time you place your order, to it actually arriving at your door but, other than that I've been very pleased.
Our ultimate mission is to spread joy with these incredible fragrances. So, we can't thank you enough for sharing your super positive feedback and letting us know how much you're loving what you've received, Bridgette ❤️. It seriously means the world to us! Keep on relishing those scents and remember, we're here for you if you ever need anything at all!
I love scent bird! I'm completely new to the fragrance world, which can be very daunting at first, but they have made it so easy for me to try new scents and explore notes
YAY! ❤️ We're delighted to hear you're enjoying your Scentbird experience! And we'll keep working hard to excite you each and every month, Adeline!
I received an empty package with no fragrance in it. And the website has NO link to cancel your subscription. I emailed support and never got a response. Nor was I reimbursed. Service was garbage, and customer support is non-existent. I DO NOT recommend using Scentbird.
This doesn't sound right at all, Joseph! Rest assured that our QA team is doing its best to investigate and take measures to prevent such oversights! You can be certain that in such cases we're always glad to send replacements for the missing items. Also, we'd like to point out, that if you're done with the subscription, no worries at all – you can cancel it, no questions asked! Just contact us through our private messaging on social media or shoot us an email at [email protected]. Our Customer Experience Team is always glad to assist you in the best way possible!
I have been unsubscribed to scentbird for quite some time now and they are still taking money out of my account! I can't seem to contact any REAL person from this site to tell me as to why they continue to take money out, the system bots that reply to 'help' you are no help.I try to delete my entire account and I can't seem to find out how to do that, or how to find out how to cancel my banking information so they are not billing me anymore. I DO NOT recommend unless you want to be paying payments for something you are not even receiving.
Shazelle, sorry to hear about the negative impression of our service that you have! Kindly note that we never charge canceled subscriptions. Your cancelation request email does not confirm a cancellation but includes instructions on how to cancel your subscription. You still had to confirm your cancelation request by following the link provided in that email. You can send us a private message on Facebook or any other social media platform, and one of our team will be happy to assist you in making sure your subscription is canceled and no longer charged! Thank you ❤️
I have had two female fragrances without knowing. They don't refund you or answer so I don't like that about this company. But their scents for men rock. Great product almost amazing.
Hi Patrick, very sorry to learn there was a mashup with your order. Rest assured that as a subscriber, you're in charge of what you get in each shipment when you add items to your queue! If your queue is empty, we'll send you the Fragrance of the Month: Perfumes for perfume lovers and Colognes for those who prefer colognes. We'll be more than happy to check your account settings and fix any issues for you. Plus, we'll even send you a courtesy replacement for that perfume you received in error. Please reach out to us at [email protected] or through our social media pages. We're here to help and make things right for you!
Someone needs to text me and let me know what happened to my order if I'm going to stop the other orders I'm really disappointed so no I will not be ordering anything else
Hi Willie, we would be delighted to assist you in tracking the progress of your order. Kindly send us an email at [email protected], including your Scentbird email address and shipping address. Our team will promptly address your inquiry and provide you with a response. We look forward to hearing from you!
You have to jump through hoops to cancel your subscription! Don't do it! It is easy to upgrade, but can't cancel. They are crooks.
Hi Lesley, we're really sorry if our cancelation process has caused any inconvenience. We promise it's not meant to be a hassle. We just like to ask our subscribers why they want to cancel, so we can see if there's anything we can do to improve their experience. You can easily cancel via our mobile app. And if you need our Team's help with that, we're available via social media channels & email: [email protected]. We'll be more than happy to assist you!
Have to email support to cancel. Absolutely horrible practice. Click to subscribe, call to cancel I'm pretty sure is not only bad practice but also illegal
Hi Noha, we apologize for any inconvenience caused by our cancelation process! It is in no way meant to be tedious or difficult. We do ask our subscribers why they wish to cancel their subscription, only to see if there is anything about their experience that caused them to cancel that we can rectify. Please feel free to DM us via our social media channels or email us at [email protected] & we’ll be glad to help out and cancel your subscription on your behalf!
My first and was my last months fragrance subscription. Was destroyed. Entire month sent email for replacement. Never got response next month subscription was fix to be sent. Cancelled. Why should I pay for another month when they can't even get first right are respond back. Finally got response but still waiting on replacement. This company sucks. If they refunded my money and gave me three free months. I would still feel cheated. Scentbird can suck my you know what
Hi Michael, very sorry that your experience with us wasn't as smooth as it could've been. Unfortunately, due to the policies, we have in place, we can't refund payments for the orders that were already shipped out. However, rest assured that we always send out free replacements for damaged/leaked/missing orders. In case if for some reason you haven't received the promised replacement, our Team is always available for further assistance in making sure you receive what was expected. We're always available via email [email protected] or via our social media channels. Please feel free to reach out any time.
From the business
Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
So sorry to hear about this, LaTawna! Kindly note that we never charge canceled subscriptions. Your cancelation request email does not confirm a cancellation but includes instructions on how to cancel your subscription. You still had to confirm your cancelation request by following the link provided in that email. Let us assure you that all of our products are 100% genuine as they are provided to us by the brands themselves! We don't do anything to compromise their quality & that's why our fragrances are exactly the same as the bottle versions just in smaller quantities. Please feel free to email us at [email protected] or send a direct message via any of our social media channels. This way we could look into your account closer and make sure that it's not charged anymore. Looking forward to hearing from you.