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Scentbird Reviews Summary
Scentbird has a rating of 2.1 stars from 988 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scentbird most frequently mention customer service, credit card and phone number. Scentbird ranks 96th among Subscription Shopping sites.
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I love this company! I can't believe there is as many bad reviews as I've read! The scent is spot on. And for 14.95 a month you can't beat it to try or basically sample the scent. I'm sorry everyone else gave a bad review however I happen to love you Scentbird! I wish you guys would send me PR to review on my YouTube channel. My Makeup Channel. Keep flying little birdy
After a break, I signed up to order a scent for a Christmas gift. The website said it would ship in 2/3 business days. I ordered on Dec. 11th... It is now Dec 21 and I just received notice it shipped today and will not arrive until after Christmas. Although I've contacted multiple times, they don't offer any solution... even tried to tell me it was already in USPS facility in my state. (WRONG - that is my monthly subscription scent) the a la carte order had not even been filled. :(
Hi Cindy, I'm really sorry for any frustration caused. After reviewing your account, I can see that your parcel was delivered on 2019-12-22. Due to the holiday season, USPS tracking information is updated with delays. We're really sorry about this and the inconvenience this may have caused. In the future please allow 24 to 48 hours for your tracking number to be updated. Thank you for your patience and Happy Holidays!
My order arrived broken. I emailed them for a replacement but I never recieved a reply. I never got refunded or a replacement.
Hi Kristen, I am so sorry to hear that your fragrance arrived broken. Rest assured that our quality assurance team is doing their best to make sure our packaging provides appropriate protection. On behalf of the team, I would also like to apologize for the fact that you have not received a replacement yet. I would like to make things right for you by arranging for a replacement vial to be shipped out for you. Kristen, please email us at [email protected] so that we can ship your replacement package out today.
I just found out, they milked me out with a double charge on my Paypal account and on my bank account, which is linked to their account. I was under the impression they were charging me only through my bank account, and little did I know that was being charged through PayPal, which makes no sense. I'm going to process legally if they don't pay every cent they stole from both accounts. Some of their scents are original (that's what I think) but they sent you repeated cheaps scents, usually the ones, I believed, are declined by retailers. IT'S IS A SCAM to the T. Plus, they rob you silly. I wish that I could have rated the company with minus rather than plus stars. Scentbird doesn't deserve anything!
Hi Niry, we truly apologize for the confusion and inconvenience caused. As a subscriber in Scentbird, you have full control on what payment option/s that you place in your account (our system will let you choose credit card or paypal). Plus, rest assured all of our fragrances are 100% original as we are solely a retailer and partner of the fragrances or brands that we offer. We value authenticity and we are absolutely not denied by retailers :) If you have any questions or concerns, please feel free to reach out to us! We're happy to help :)
Ridiculous. Scam. Received my first order approx. 11/2. I'm not sure if it's the original fragrance stated on the makeshift lable. Unhappy with my purchases, I went to the site to
"unsubscribe" only to find out that December's monthly fee had already been deducted from my bank account! I'm pissed, charge my account a couple of days prior to shipping, NOT 30 days in advance. That speaks volumes as to the credibility of Scentbird. Save yourself... don't join.
Hi Jean, I am so sorry to hear about the issues you've had in the past :( We can assure you that all of our fragrances are original as we take authenticity very seriously! As for our billing schedule, you’ll be billed for your first Scentbird with your initial purchase. Starting with your second month, you’ll fall on our regular billing and shipping cycle, meaning that you’ll be billed on the 5th of each month and can expect your package to ship around the 3rd week of the month. Please feel free to reach out to us if you ever have any unresolved issues- our team is ready to help!
It's pretty much a scam. In the terms, your subscription renews every time it expires even if you initially set it to expire at 3 months. I'm trying to cancel it right now but I can't find it on there website (even in the location they say it's supposed to be in).
Hi Ian, we truly apologize for any confusion and inconvenience caused :( Scentbird is a subscription service that includes recurring payments every 5th of every month. We're also sorry that you had difficulty canceling your account but we hope that your issue was already resolved. If not, please feel free to email us at [email protected] so our team can provide assistance. Thanks for bearing with us!
Bottle are always broken and wont spray, wont refund and wont cancel my subscription. Terrible customer service
Hi Angela, I’m sorry about the leaked fragrance and I understand how frustrating this is! Rest assured our Quality Assurance team is doing their best to investigate and to preventive measures to avoid fragrance vials from leaking during the shipment process. We also make sure that we provide replacements for leaked vials and we honor cancellation requests for customers who were having a hard time. We hope that your issue has been resolved but if not, no worries! You can email us at [email protected] and our team will be with you shortly.
I am a new subscriber to Scentbird. I don't know which fragrance smells good on me and I don't want to buy expensive bottles trying to find one that does. I was apprehensive after googling reviews of this subscription service but decided to try it out for myself. I placed my order choosing 2 bottles (one for me and one for my husband), received an email saying to choose and confirm my choices within 24 hours or they choose for me (seems reasonable). I received an email saying that my order was expected to arrive on a date and it did not arrive that date. Looking at the shipping tracking it had an odd route/reroute and did arrive 3 days later than the first estimated arrival date (not perfect, not bad).
These reviews spoke about broken bottles, 1/2 empty bottles, etc. The bottles I received were full, came in cardboard containers which were enclosed in a bubble wrap package (seems well packaged to me). It arrived with the free dispenser (1) in a velvet bag and product information cards. Please see photos. Other than the few days delay, everything seemed good. I liked the scent I chose, hope my husband likes his and am looking forward to next month's choices which I've already selected and saved.
Hi Michele, thank you so much for giving us a 5-star review! :) We appreciate it so much! We apologize for the slight delay of your order. Because we ship in batches and work hard to customize each order according to the fragrance you’ve selected, delivery time may vary. In addition, because our fragrances are considered Hazardous Materials, the shipments can take up to ten business days to be delivered in ground shipping. We're working on improving the length of time it takes to receive your order though! :)
WARNING! STAY AWAY FROM SCENTBIRD.COM! I WAS CHARGED DOUBLE FOR MY MONTHLY SUBSCRIPTION! WHEN I CONTACTED CUSTOMER SERVICE THEY STATED THAT I SETUP TWO MEMBERSHIP SUBSCRIPTIONS. I TOLD THEM I DID NOT! I ONLY HAVE ONE ACCOUNT. THEY TREATED ME AS THOUGH I WAS LYING! WHY WOULD I SETUP TWO ACCOUNTS FOR MYSELF IF I'M ALREADY PAYING FOR ONE? I BATTLED FOR THREE DAYS WITH SCENTBIRD.COM TO RETURN MY MONEY TO ME! THEY WANTED ME TO SHIP THE UNOPENED PACKAGE TO THEM AND PAY FOR SHIPPING AND HANDLING AND THEN THEY WILL REFUND ME MY MONEY! UNEXCEPTABLE! THAT'S MORE MONEY COMING OUT OF MY POCKET! WHEN I NEVER EVEN SETUP A SECOND ACCOUNT! EXPLAINED THIS TO SCENTBIRD THEY STILL REFUSED TO REFUND ME MY MONEY! I WOULD GIVE THEM ZERO REVIEWS IF I COULD! THE BETTER BUSINESS BUREAU WILL BE GETTING A NICE REPORT ABOUT SCENTBIRD.COM!
Hi Tamara, thanks for taking the time to bring this to our attention and we truly apologize for the inconvenience caused :( We hope that your concerns were already resolved by out team but if not, please send us an email at [email protected] so our team can make the necessary actions to your account. Thank you so much for your patience and understanding and we will definitely use this feedback to make our communication and processes better. Thanks for bearing with us!
I never signed up to a subscription yet I discovered theyve enrolled me in a monthly auto pay for $16
Hi April, we apologize for the confusion and any inconvenience caused :( Scentbird is a subscription service and we charge all recurring subscribers monthly. You will be billed $14.95 + tax according to your subscription plan on the 5th of each month and onwards. We hope that your issue has been resolved but if not, no worries! You can email us at [email protected] and our team will be with you shortly.
The first few orders were ok though I swear the colognes are watered down. My last 2 shipments are what made me angry as 2 orders ago one if my bottles was half empty and I ate the cost bc it was cheap. My last order I ordered 4 colognes and when they arrived all four bottles were empty and the tops were unscrewed off. The packaging was soaked and the mixed smells were awful together. I paid for basically 4 empty bottles of cologne. I tried finding a customer service number and they don't have one. Then I emailed and no response after waiting the 24 hours the site says to wait. So then I emailed again. 4 days later I recieved an email back stating I have to take pictures of the empty bottles and they will send me a new order when the investigation ends. Ummm scam scam scam! Do not waste your money on this site.
Hi Michael, I am truly sorry that your experience did not match your expectations and this was not the experience we wanted you to have. We guarantee that all of our fragrances are 100% authentic and not watered down. We are also sorry that you received a leaked vial and we sincerely hope that at this time, you were already given a replacement. Rest assured our quality assurance team is doing their best to improve the seal of our fragrance vials so there would be no leakage most especially during the shipping process. We will use the feedback to make us better and to ensure this doesn’t happen again, thanks for bearing with us!
Keep away. They offer no refunds even if they charge you and fail to ship out your items. They are extremely inconsistent with delivery times. One month you could receive your product on time and the next month not receive your product at all. You won't get any help from their automated response email from customer service. Honestly I'm surprised that this company doesn't have more lawsuits against them than they already do. Charging someone's account and then never sending the product is theft! Stay away
Hi Angel, thank you for your review and I’m sorry to hear you had such a frustrating experience :( But, we really appreciate you bringing this issue to our attention! In the last few months, our team continued to improve our shipping processes & communication to our customers and still thrive to achieve excellent service despite difficulties. In addition, we have been in the process of implementing several other changes to be more focused on providing excellent customer service. Feel free to send us an email at [email protected] if you have further feedback or comments. Thanks for bearing with us!
Worst customer serve EVER! Took $177 for nothing and cannot get my money back! Do not purchase from scentbird!
Hi Tricia, we're so sorry for any inconvenience caused :( We also apologize that your experience wasn't a great one. But, we sincerely hope that your issue has been resolved but if not, no worries! You can email us at [email protected] and our team will be with you shortly. Thanks for bearing with us!
My second perfume came last month. When I opened it. It was half full. It's already a small container. I have sprayed it maybe twice since then and it is almost gone. Maybe you should fix your containers and I won't cancel.
Hi Sinda, thank you for letting us know and we're so sorry to hear that your fragrance arrived this way :( We hope that you were already given a replacement by our team and rest assured our quality assurance team is doing their best to improve the standards of our fragrance vials. Feel free to reach out to us at [email protected] if you need clarifications and thanks for bearing with us!
I signed up for the monthly subscription which is under $20/month. My account was just debited $135! Complete rip off. STAY AWAY FROM THIS COMPANY.
Hi Daniel, we apologize for any confusion and inconvenience caused :( You may have had the 2pcs/fully paid 6-months subscription and that is why you were previously charged for $135. We hope that your issue has been resolved but if not, no worries! You can email us at [email protected] and our team will be with you shortly. Thanks for bearing with us!
Do not use this company they will not only not give you your product that you ordered they will not deliver it they will make up many excuses you will never hear back and if you do it's a customer service representative who repeats the same thing over and over you cannot get a refund so therefore you are out of services out of time and you have nothing to show for it do not use this company.
Hi Melinda, we're truly sorry to hear about your unpleasant experience with us :( However, we're actively working to improve our shipping processes and communication as we'd never charge customers for products that won't be shipped. Rest assured that anyone who places an order with Scentbird will receive it. If for some reason they do not receive the order, we send a replacement or issue a refund. We also hope that all of your concerns are already resolved but if not, we're happy and available to help via email ([email protected]) and social media. Thanks for bearing with us!
Worst company ever. My subscription was in processing for about a month. So I cancel. Perfume.com is much better. Look it up. I got my friend to sigh up and the same happen to him. Highly don't recommend. Don't waste your money and time.
Hi Jose, I am truly sorry about your unpleasant experience with us :( Since this time, we've improved shipping timeliness and communication and we're actively working to make sure that each experience is as enjoyable as it is efficient. We're also happy and available to help always via email at [email protected] if you ever have any concerns or feedback. Thanks for bearing with us!
I have been a scentbird member for about two years and honestly the idea and price isnt bad. What is so frustrating is there isnt a contact number so the last perfume that came my way one of the bottles was defective. Trying to get a hold of someone to let them know and get it replaced in a timely manner isnt easy and I still dont have the issues resolved. I will be canceling my membership!
Hi Heather, thank you for being with us for two years and thank you also for writing us an honest review! We completely understand your concerns and we're sorry that we don't offer phone service at this time but please know we're actively improving our communication. We hope that you were already given replacements for your defective vials but if not, please feel free to reach out to us at [email protected] and our team will be with you shortly. Thanks for bearing with us!
I tried scentbird to support one of my favorite podcasts and it was a complete waste of time and money. After waiting over two weeks for my first months supply (which is about the size you would get for free from any department store) I opened my package to find over half of the tiny bottle broken and spilled within the envelope. And the fancy sprayer, that seems to be their main marketing point, was already flaking and falling apart. I paid the trail price of $9 but I can not believe that people actually pay $15 dollars a month for this subscription. They already have a very limited selection and from what I've gotten, you're only going to get half of what you pay for.
Hi Zachary, we're so sorry that your items arrived this way :( We hope that you were already given replacements for your leaked/broken vials and rest assured our quality assurance team is doing their best to prevent vial leakage most especially during the shipping process. If you ever have any questions, concerns or feedback, please email us at [email protected]. Thanks for bearing with us!
BEWARE! I was on the 3 item plan for July. Since after July I decided to change to 2. I was already charged the $35 + each of my 3 items had a $5 upcharge fee. So I had paid $50. There is a glitch on their site where I couldn't manually downgrade, plus I had a $10 credit that was not applied to my July purchase. So of course because they don't have a customer service number I emailed them. They downgraded not just August, but July. They then charged me an additional $10 on my credit car. The customer service agent Daria assured me I'd still get the 3 item I had purchased. Said to for the inconvenience she'd add $10 to my credit. She then told me it was a glitch they'd fix for July to reflect the 3 items I had previously in my que. I check 2 days ago and they had change 2 of my items to nasty perfumes that didn't have an upcharge and I had NEVER had in my que ever! Not only that. But they charge me an additional $10 the same day, make the total charges $70. I then received an email saying they were refunding only 10.16 because I was charged for shipping & that from now on mine would be free shipping... on the website it states there's never shipping on the sub. Then they said I'd pay half next month instead of my $10 credit. They wiped out my entire $20 credit for me to only save 12.25 Even the senior customer service agent Bobby refused to make it right. I've literally been dealing with this nightmare for almost 2 weeks with no resolution. My emails have since been ignored. I told them to cancel July and give me a full refund since I didn't even choose 2 of the items. Which they refused to do because it's being "prepped", they could either call their shipping department and cancel it or cancel the label. It's not that difficult. I'll be contacting my credit card company tomorrow. This company has the worst customer service I have ever come across.
Hi Jen, on behalf of the team, we would like to apologize for the unpleasant experience you had with us. This is absolutely not the experience we wanted you to have and we also hope that all of your concerns are already resolved. At this time, we can positively say that we have improved our communication process as we now have dedicated teams to each of our support channels (email support and social media). During the last few months, we also restructured our over-all communication process and added a quality assurance manager to our team to make sure that all customers are responded justly and promptly. That said, if you ever have any questions, concerns or feedback, please email us at [email protected] and our team will be with you shortly. Thanks for bearing with us!
From the business
Discover the latest perfumes and colognes at Scentbird. Date perfumes before marrying them. Explore over 500 designer fragrances. Get new designer scent every month for just $14.95. Free shipping.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jessica, thank you so much for your love and support! We are so happy to hear that you're enjoying your Scentbird experience! :) Please check out our blogger program here: https://www.scentbird.com/blogger or email us at [email protected] and we'll forward your request to the marketing team. <3