I've known about this brand since last year and finally got to try it, so glad I did! Their daily looks on Instagram helped me choose the perfect wedding suit. Amazing fabric, unique design, and super comfortable
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Terrible customer service. No waste your money on this trash
I really like the clothes and they sent me a discount as well
Everything was absolutely amazing. Very happy with all of the pieces I have received.
Thanks so much for the love! Welcome to our bold family.
I have been waiting for years for the opportunity to purchase from this company and was very exciting after saving for so long to make my purchase. I carefully did my measurements according to the video on your website. I ordered two jackets, two shirts and a pair of pants. Excitement does really cover how I felt to finally be able to do this! After ordering, I waited several months and did not receive the order all at once. The fit of the jackets was not good but the best of everything. The pants had nothing to do with any measurement that I sent and I will get the jackets altered but there is nothing to do about the pants. When the shirts finally arrived, the only thing that fit was the collar. Sleeves were two inches short and the torso was like a tent. I contacted customer service about the shirts only because they were so absurd and was initially told that since they were made to orders there was nothing to be done. I replied about that the shirts had nothing to do the measurement I provided and was told to send supporting pictures. I did and was told they would be replaced. That took several more months. I will still need to have them tailored but the sleeves are better. Your marketing is great but the customer service needs a lot of work.
Thanks for your message. As soon as I read that you waited several months it immediately promoted me to check the tracking number. You waited 3 weeks which is the typcial turn around time and during the holidays (as you purchased during our BFCM promo) thats actually a really good turn around time. We are usually pretty delayed delivering orders that take place during late nov/dec.
You did send detailed measurements, which we abided by. We did remake the two shirts which you received as well in a timely fashion without having to pay a restocking fee. During BFCM we don't typically do free exchanges as we already provide such a big discount we would go out of business by offering this, especially when customers send in measurements. That said, we took care of everything for you! We appreciate your feedback but I really do hope you can see all the things we did for you as well.
I've done many orders with Sebastian Cruz. Very happy with the quality in the service. I love their clothing.
Thank you so much for the kind words and loyalty!
Great customer service to meet deadline will definitely buy again
Thank you so much for the kind words!
Well I have purchased and have been gifted a total of 5 jackets now. All of them fit perfectly. This last one I ordered was two sizes too small. The order came in at a timely manner (I am a magician and perform on cruise ships for long periods of time) so when I got home tried it on and was bummed out that it was the wrong size. Also their return/exchange policy is a bit lacking and short. But they did send enough fabric to take it out. But matching the pattern was going to be challenging and not look right and $$$ to replace the whole back of the jacket. So this jacket will go in the archives not worth huge alteration. π€¦βπ€¦βπ€¦β
Sorry to hear you ordered a different size. From what I see it was custom so based on your measurements. Last order was from two years ago so of course things can change and every fabric fits differently. Glad we sent you extra fabric. Cant imagine it being more than $150-200 for alterations. Locally they charge around $120 to alter a piece in this description. Hope you are able to get some use out of it soon!
This suit is a game-changer! Perfect fit, impeccable style. Instant confidence booster. A must-have for any wardrobe!
Thank you so much for the love! So happy you are happy. Welcome to our bold family.
It was great! I needed it to be rushed and they did that sooner than I expected.
Good to hear. As long as we know ahead of time that you need it rushed we can typically accommodate. Glad we made it happen for you. Welcome to our bold family
The product itself exceeded my expectations. The craftsmanship of the suit I ordered was impeccable, with luxurious fabrics and flawless stitching. Not only did it fit perfectly, but it also felt incredibly comfortable to wear, which is a testament to the care and precision put into its construction.
Thanks so much for the love! We look forward to seeing pictures!
It took more than a month to receive my order. The product is fine but the wait time is not.
Shirt factory has been extremely delayed at the beginning of the year. We apologize you had this experience. Normally its 3 week turn around time. Sorry to hear you experienced an extra week delay. Moving forward if you need items by a specific time please share with us ahead of time as we will always do everything to accommodate!
I was very pleased with the clothes at Sebastian Couture. I love how everything fits perfectly on my husband.
Thanks so much for the love! We are so happy you are happy! Welcome to our bold family!
The team over there went above and beyond to get me the perfect look. My stylist sent me to the website and I was able to chat with someone to get an amazing 3-piece suit with shoes and belt, everything. I was super dapper and didn't stress out once. Great job guys, I'll be back for more very soon.
Really appreciate the kind words. Thanks so much for the review!
Everything from exact shipping notifications, to getting what I ordered and even CS when I needed an exchange due to an issue has been stellar!
Thanks so much for the love! Welcome to our bold family!.
As for the packaging, it was not only satisfactory but also reflective of the brand's commitment to excellence. The suit arrived securely packaged in a sturdy box, ensuring that it was well-protected during transit. Inside, the suit was neatly folded and carefully wrapped in tissue paper, maintaining its pristine condition.
Thanks so much for sharing your review with our readers! Welcome to our bold family.
Overall, I was highly satisfied with both the delivery time and the packaging. It demonstrated Sebastian Cruz Couture's attention to detail and dedication to providing a premium experience from the moment of purchase to the arrival of the product at my doorstep.
Thanks so much for the love! Very happy you are happy. Welcome to our bold family!
I recently purchased a suit from Sebastian Cruz Couture and I couldn't be happier with my experience. The quality of the suit exceeded my expectations, and the customer service was exceptional. From the initial consultation to the final fitting, the team at Sebastian Cruz Couture was professional, attentive, and truly cared about ensuring I was satisfied with my purchase. I received numerous compliments on the fit and style of the suit, Highly recommend!"
Thanks so much for the love! We really appreciate you sharing your experience. We look forward to seeing pictures. Welcome to our bold family
I fell in love with a particular suit but it was out of stock. I bought another suit from this company because I love their designs. I revisited the site and my original suit was back in stock. I reached out to the company and they were MORE than accommodating to me. I love a company that returns loyalty with loyalty and ensures customer satisfaction!
Thanks so much for the kind words. Very happy you had this amazing/unique experience. Thanks so much for sharing.
I love the jacket and suits! They are beautifully crafted and fit me perfectly. I appreciate the fast delivery and the friendly service. This is the best online shopping experience ever! Thank you so much
Thanks so much for the kind words! Really appreciate the love and so happy you are happy! Welcome to our bold family.
Walking into Sebastian Couture is like stepping into a world where every thread tells a story of elegance and craftsmanship. From the moment you enter, the attention to detail is palpable, from the luxurious fabrics draped delicately to the precision of each stitch. The staff exudes professionalism and expertise, guiding you through a journey of sartorial discovery tailored to your individual style. Whether you're seeking a bespoke suit or a statement gown, the experience at Sebastian Couture is nothing short of exceptional, leaving you feeling both refined and inspired.
Thank you so much for taking the time to leave us a detailed review. Glad you had this experience. We look forward to building some more amazing looks for you!
Thanks for the kind words & Welcome to our bold family!