SamsungReviews 1,381

It's a huge fraud going on with samsung.com and their offers. I didn't even realize it untill my washer and dryer stopped working, I had to call SAMSUNG care and they say we can't come over as these are refurbished. I have to spend almost 3 weeks to get the information and finally confirm it is refurbished. Never ever buy anything from Samsung.com - I know it's a big company but doing FRAUD to customers like this and giving discounts is a $#*!ty thing.

DO NOT BUY FROM SAMSUNG. COM DIRECTLY! All customer services is from India with no ability to help what so ever!
Spent 10 days chasing them to come back to complete my installation that i paid for. Keep promising that I will get a call back and email within 24 to 48 hours- nobody calls or email. When i call back they keep asking info about the order detail and then transferring to the next person that ask the same questions - 4 phone calls that i made to resole the issue - each time spent 30 to 48 minutes and transferred to 4 different agents each time! I gave up and asked to return and again transferred me to 2 additional agents. I Finally called my credit card company to dispute this purchase. Never again from samsung.com
What a shame of a company!

Samsung washing machine went out a while back, and the reason was back shocks that keeps the drum from rocking around, and will never buy new washing machine from them again, because the repairs cost more than the washing machine was worth? The washing machine did not have features, such as the amount of water used in the washing machine, but less water, and it squealed on high spin, and of course this brand does not know how to keep the drum basket from rocking around? The parts are hard to find, and I'd find so shocking is they make a better dryer, but washing machine is made very poor?

I recently upgraded to the Samsung Galaxy Tab S8 and it has been a pleasure to use. The vibrant AMOLED display and smooth performance make it ideal for both work and leisure. Its robust battery life and quick charging speed are impressive, ensuring minimal interruptions during use. The S Pen, which comes included, offers added functionality and precision, particularly for note-taking or sketching. On the downside, Samsung's keyboard cover, which I feel is essential for getting the full functionality of the tablet, is sold separately and quite expensive. Ordering directly from Samsung was straightforward and fast, with the product arriving in mint condition within the stated delivery period. Overall, it's a solid investment for those seeking a high-end tablet experience.

I paid 1500€ for a new galaxy Z3 that found out to have some dead pixels. It is 6 weeks that my phone is in repar center for such a small problem, and I have no idea how far will it be there cause in the last 4 weeks,whenever I called them, they told me my phone will be back in 2 days! I am frustrated and I don't know what to do. I requested them many times: "please send my phone back, no matter it is repaired or not"...
If you are fooled to buy a samsung product (like me) you should forget warranty or repairing it.
Reperatur Refrenznr. *******156
Kundennr. *******410

I was told not to but I was just excited to trade in my iPhone 11 into a zflip4 now I wish I didn't THE WORST PHoNe I have ever used. 4 month after I make the trades my zflip broke I sent it in and they send me a new one for $90 cuz I had protection plan with t Mobil 4month later now that one is broke againam I gone keep paying $90 for every 4 months? I decided to swish back to iPhone using my girlfriend's old iPhone 8 till I can by a new one. Now I have this piece of a junk on my desk like a dead zombie every time I see it make me feel like I want to throw up I have not been paid or told by no one to write this review since the it was asked. This is my Owen experience and I'M PISSED

I had a very bad experience with Samsung UK.

I placed an order for my friend to purchase Samsung S23 Ultra on the 31st of May 2023.

There was a clock counting down for a £300 Adidas cash back if you place the order before the end of 31st of May 2023.

I placed the order after that I tried to claim my voucher and my claim been rejected as the promotion ended on 30th of May.

I checked the website again and I found that they advertised for another promotion started on 31st of May 2023 until 4th of July 2023 the promotion was £200 cash back and free JBL speaker if you spend over £500.

I submit the claim again and it been rejected.

I contacted Samsung again to try to sort that out and the confused me more and the mention that the cash back promotion started on the 1st of June 2023 not on 31st of May 2023 nevertheless the promotion was check remotely through my mobile on Saturday the 3rd of June 2023 on 2:44 pm and she found that the promotion started on the 31st of May 2023 not 1st of June.

Later on I received an email from one of the manager confirming that the £300 adidas cash back voucher was ended on the 31st of May 2023 not as they mentioned earlier on the 30th of May 2023.

And he mentioned that the £200 cash back started on the 1st of June not 31st of May 2023 (attached a screenshot taken on the 2nd of June 2023).

I spent with Samsung more the 7 hours on the phone try to sort out this matter with no resolution for my matter.

They are misleading for the customer, not helpful and not knowledgeable (each one say different thing that the other.

All the screenshot attached and all the relevant screenshots will be provided when requested.

I bought a Samsung microwave. It doesn't work and I have been in contact with customer service to try and resolve it for months. Currently on my 5th chat - they promise to send an email with instructions, I either never get an email or get one that tells me to bring it to a service centre 4 hours away. When I finally got them to send me to a local service centre, that repair shop has no record and says my ticket number is invalid. The worst quality and customer service ever. I will never buy another samsung appliance.

Two years ago we moved into a new house and bought a refrigerator, a stove and a microwave the refrigerator after two weeks the icemaker didn't work now my stove is getting rusty and the microwave just broke my advices stay away from Samsung kitchen appliances

I've been dealing with a problem with my fridge within 30 days of Delivery. I am so tired of fighting with Samsung to get a fridge that should not be defective upon delivery. Their customer service is the worse and they don't speak/understand English well. They refuse to transfer to an English-speaking rep when asked. I told her to be sure to have Management review my call! Their products are garbage and belong in the trash.

Not everyone want to be notified in calendar about lbgt month. Even so, you could at least give the option to remove it. It is my calendar isn't it. Or is it another forced propaganda tool Or perhaps you're shooting for a boycott...

My Samsung TV is 6 months old and already has a corner going black in the screen. I contacted Samsung the following is what happened...

Samsung has the worst warranty repair policy. I refuse to take a day off work and lose over $200 in wages to sit at home all day waiting for a repairman to come to my house. I don't want a stranger that doesn't even work for Samsung coming into my house. They don't have any repair stations that you can drive to and drop off your unit have it fixed and pick it up at a later time. Absolutely ridiculous. I am throwing away my Samsung TV and buying a different brand.

Bought samsung AC got repair in 5 days,replaced in 45 days. Replaced. New Also works like grinder. Horrible experience still going on with samsung

Samsung refrig. The ice maker never worked and was not repairable. The top load washer doesn't wash.

Warning! Do not buy a Samsung if you ever want to have your appliance repaired under warranty!

We purchased a Samsung dishwasher six months ago, it was working fine until it gave us an error code message, and stopped working. Samsung sent a technician out to fix the issue and he told me it should work fine, ran a load only to have the same error message. It has now been two months and 4 Samsung technician visits later and the issue is still not repaired and they will not replace or refund my dishwasher even though I'm still under the warranty period. They keep telling me they won't replace it because the technician can't replicate or find a problem but I'm sitting here almost 2 months later, 4 repairman visits later, with no working dishwasher. I have never experienced worst customer service in my life especially for a product are still under warranty. On my last call with them they told me too bad they're not replacing or refunding the dishwasher! Buyer beware… Even though your product might be under warranty they will not replace or refund you for your purchase, even if they can't fix the problem, you will be left with a broken appliance with zero help from the manufacturer at all! I would choose any other brand than Samsung!

We bought samsung french door fridge freezer a few months ago, since day one we had a problem with it,fridge has a manufacture fault, there was some fixing missing, we contact samsung straight away, it took them couple months to book engeener, after egeener visit we find out that work he has done was very,very unprofesional, wrong type of fixing was fitted,also we found some scratches on metal brackets expose bare metal, now we have even bigger issues with the fridge then before repair, and we still cannot using it propely, avoid samsung!

Our 65 inch tv that is under warranty went half out. The screen is half black with no picture. Was told a month ago that it would be replaced and still waiting. They have made several excuses I say I'll not do business with them again and don't recommend anyone purchase from Samsung.

Ordered a refrigerator supposedly it shipped the next day to be delivered 5 days later. 2 weeks after delivery date we still don't have a paid in full refrigerator. Everytime I call they tell me they have to contact delivery company and then tell me the delivery company doesn't have it. They have to escalate my ticket. I have talked to numerous supervisors and have to repeat my order number my name my email address my shipping address over and over and over again. I always receive an email with my ticket number and if I've had any more questions be sure to call this number and give my ticket number. Where I start all over again. When I've given a bad review I actually have had the supervisor call and asked me to change my review because "didn't she help me?". I said no I still have the same information and no refrigerator and yet you still have my money. Don't tell me you're sorry find my refrigerator! I'm going to give it one more week and then I'm going to try to cancel my order.

I have a Samsung Smart TV that is under warranty and the remote was not working.I took it into Best But the first time and the associate gave me a charger to charge the solar remote. Did not work.Went back and after an hour of talking to your rep on the phone who was of no help at all, said they could not authorize a new remote, the manager of the dept. was totally frustrated with her and hung up. It was so ridiculous that it took over an hour with no solution. Finally after talking to his supervisor, the associate told me to come back with the remote and they would swap it out. What a ridiculous waste of time this was. I will never buy another Samsung product!