Sam's ClubReviews 645

I purchased a sams plus membership online under a promotion of receive 50 off your first 100 spent in club after paying the 100 membership fee. I went to club to pick up card and asked the staff how it worked. They stated that the promotion would be automatically added to my card and it should come off at checkout. They further stated that if it didn't have the sale suspended and come back to see them. I filled my cart, went to checkout and the promotion never came off. I had them suspend the sale. I went back to member services, they called a manager who proceeded to write a corporate number for me to call and walked away. No help at all! I told the girl at the register I would not be purchasing at sams club and had them refund my membership on the spot. Wow what a scam to get people to join, offering promotions they have no intention of honoring. Thankfully I only lost some time and a few dollars gas as I was able to receive a refund for the membership.

I went to join and the woman behind the counter was more interested in blabbing with co worker. The woman at door was rude when I entered also. I tried to ask a question and she just keep pointing and say that way only. Won't be joining.

Every week I spend a lot of money Sams because our family owns a business and they have a lot of food and supplies we need. I went over to cafe to get their Member Marks hot dogs because none were in fridge and they sell them in boxes at cafe. When I asked if I could get a box of hot dog they didn't even speak to me. You could tell they were annoyed and didn't want to do it. They were mumbling under their mask but would not acknowledge me. One lady walked off and that's when I decided ok I don't need them that bad. I told two associates and they just said ‘ok'. It was 9:00 am and they weren't open yet but they just didn't say anything. If it's such a hardship to get something for a customer when it was quite easy to do so maybe they just don't like working there. It's not the first time this has happened in the cafe. I'm going to work real hard to find another supplier. If you need need proof of purchase why don't you go to Sams and ask them to look at camera at 9am Friday October 11 2021

I went to the Sam's Club on East Woodmen Rd, Colorado Springs, CO *******. I wanted to purchase a black Jacket for my child and the Jacket was hang very high, I ask the Women that wore a Green vest and her name tag said (Israel) she has curly long hair and is dark medium skin tone to help me. I ask if there's more black Jackets and Israel, said I can't reach it, and there's no way of me scanning to see if there is. Later, I will go back and have my little nephew that is a climber go back to climb and get it for me, since she made me feel that she did not want to help me. DUE TO YOUR NON HELP YOU LOST YOUR STORE SALE. Management needs to be aware that you are NO help to their store nor care to make sales by assisting customers! Just so you know I did my share of working in retail at my young age and we were train to assist every customer of every race, because all customers are #1 priority. Your lack of training is an embarrasment to the sale of Sams Club!

Place an order for a television that could have been purchased from any number of different retailers. There was no price advantage by ordering from Sam's Club. Chose Sam's Club because the delivery date was expected to be four days after purchase. However, the initial ship date was not until two days after purchase. I should have known. At this point, the shipment has been delayed twice and now FedEx has "Updated Delivery Pending."

If you cannot pick it up locally, I'd suggest avoiding Sam's Club.

On Aug 24,2021, I order a Westinghouse 12KW generator at a good price. I requested it to be shipped to a friend on the Miss Gulf Coast in anticipation of an upcoming hurricane. I wanted to be sure he had backup power when I went to visit him. The delivery was to take place Sept 17. Fortunately the hurricane and the following tropical storm did not affect his area too severely. I check on the lack of delivery and found out that the order had been cancelled without an explanation. After going around with unresponsive staff reps, SAM's said all I could do is re-order, no apology, explanation, or regrets. I'm cancelling my membership.

Was in sam's club today and an associate came up to me and very disrespectfully said you are only aloud 3 cases of water and started unloading my cart. I walked out and went to another store to get what I need. Sam's club stop putting limits on stuff to get people in your store more often I know the tricks. If this continues I will not be renewing my membership.

I bought Vienna sausage on August 21 from the Sam's Club in Matthew's and today I just found the most disgusting thing in my Vienna sausage which my child almost ate. I took them back to Sam's club and the manager didn't look too concerned. The only thing he said was okay. I had to ask customer service for a refund back and I told them to throw that in the trash. I will not buy anything package again that I can not see from them.

I have been a customer for more than a decade. I shopped there on Friday night. I was not asked if I wanted to renew my membership or upgrade. My current membership is $45.00 per year. At 3:34 am Tuesday morning they charged $100.00 dollars to my debit card. My bank fraud unit called me at 8:30 am to inquire if this was an authorized transaction. When I told them no they put a hold on my card. I have had to make multiple calls between the bank and Sam's customer service to get this fixed. They cannot refund the money today unless I go into the store which is 100+ miles away but did agree to email me a $55.00 gift card. Seems predatory to me. I don't want to pay them $100.00 a year to spend my money in their store.

Sam's Club used to be a top notch store. But for the past two years, it has gone downhill to where it's not worth the money for membership. Blame it on Covid if you want, but not having 1/2 of the items we used to buy in bulk makes it a wasted 40 mile trip to shop there anymore. I don't blame mismanagement on Covid, but I'm sure Corporate will. Sam's Club should extend everyones membership without cost to the consumers to compensate for their shortcomings in stock!

1- I have ordered a Casper essentials mattress from Sam's Club online on Aug 16th 2021
2- it is supposed to arrive on Aug 23rd
3- till now Aug 27th the item have not arrived
4- I spoke to countless customer service representatives and 3 different supervisors, also I drove to the Sam"s club near me and they spent an hour on the line with no results.
5- every time I speak to customer service representatives or supervisors, they act like I have never called before and they ignore the history of the case.
6- the customer support is outsourced to the Philippines, half the time I could not under stand what the customer representative is saying
7- no one in 5 days have been able to contact the vendor "Casper" which is redisclose, so basically no one knows when the item will be shipped if ever.
This is by far my worst shopping experience I have had online or otherwise, I hope somebody is reading theses reviews.

I cancelled my membership because they charged my credit card account without my authorization, that is stealing as far as I am concerned. Can't credit the card, so they are sending me a check, takes 8-10 weeks, and they will make interest on my money, also stealing! In my opinion they are a bunch of crooks!

DO NOT WORK HERE, not only is there no Human resources department but they also treat their associates horribly. They will upcharge you for your membership by ommiting information and falsifying prices without explaining the charges. Their cart associates are frequently doing nothing and are inconvenienced to help customers. The food prep areas are not the cleanest and specifically the Philadelphia location is the most disgusting of all. There was no store manager for months at a time, where they then delegated his responsibilities onto other lower level managers. Unfortunately for the associates, the manager they hired was previously fired from her former Sam's club, her name is Amber, and she openly disrespects associates and uses inappropriate language frequently. And the other store manager they currently have, Christa, ignores her phone when associates need her assistance or have a concern. This a horribly run establishment and if you ever have the displeasure of stepping into the Philadelphia Sam's club, just know that most of the associates are taken for granted or treated like theyre expendable. And their only focus is making money, getting customers to sign up for credit cards even if they wont be approved and raising your membership prices from 45 to 100, because thats what the upgrade is.

I have been trying to get a refund for a canceled order for a month now. I have called several times and always get an operator from another Country. I have yet to speak to an American. They always say the same thing. We are going to process it and wait 5 to7 business days. I have been waiting 5 to 7 business days for a month now. I am now filing a complaint with the BBB. And I won't stop until they give me my money. I will NEVER shop Sam'sClub.com again.

Went shopping on three occasions at Sam's club on Mountain Industrial Drive in Tucker. On those three occasions tried to get a hot dog from the Deli but was told they are having difficulty getting that item. I However, was able to get all I want from another Sam's club deli. As a result, I became curious and investigated only to find out that were having problems with the management and staff at that club. Furthermore, the corporate office and the store management were giving stock answers and not directly addressing customer's concerns. I will now take out a membership at Costco. (Walking with my dollars)

The drivers for sams club wont set up furniture they will try to drop it off and leave it... ordered from macys, drivers set it up, made sure everything worked... as usual sams/Walmart falls short