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The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
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TWO MONTHS NO ITEMS AND NO ONE SEEMS TO KNOW WHERE THEY ARE. I CANNOT TRACK THEM ~ I NEED TO ADD THAT SINCE I COMPLAINED THEY ARE REFUNDING MY MONEY SO AT LEAST THEY ARE WORKING WITH ME AND IF I EVER GET THE ITEMS THEY SAID TO JUST KEEP THEM. SO MAYBE THEY AREN'T SO AWFUL BECAUSE AT LEAST THEY DID WORK WITH ME.
I bought from the site in the middle of September, i have still yet to receive my order. I made a claim and they give a confirmation number that never gives you the details you need I would never spend my money in websites like this one.
Dear jose b.
We're extremely grateful for your constructive feedback.
We're very sorry for your concerns and the issues you have raised.
Would you mind sending us your Valid order number or ticket number by message here?
We would take care of your complaint and offer a resolution via the ticket center.
Could you please check your Sammydress account and answer to us?
Thank you for your support and patience.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I ordered on the 10th of sept still haven't received my order although I got an email saying it was shipped, I have called and it is busy all the time, I now can't log in to send a complaint or find out where my order is! I'm very unhappy and want my money but they don't refund only let you switch your order. And you never receive it!
Dear Laurie M.
Thank you so much for your important feedback.
We want to apologize for any and all inconvenience caused.
Would you mind sending us your Valid order number or ticket number by message here?
I will follow up your case and our team would solve it for you in the ticket.
Can you please send us your reply?
Again, I am sorry for the frustration this has caused you and hope that this will set things right.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I bought some t-shirts and keyrings from them and I really love them! They are high quality and for a really low cost! Now, I'm ordering more and will make some really good gifts for my husband and friends with stuff from this shop!
I bought 4 dresses, all meant to be vintage style with the 50s look full skirt that sits out. After about 60 days I received them. They were not the same dress pictures, but obviously attempts at copying the dress pictures. The fabric was low quality elastine, very soft and stretchy, but to get the vintage look with the skirt sitting out you need a woven stuff fabric, like a thick cotton or cotton blend. They were all unwearable. One dress had tulle sewn in, but they'd seen it into the box pleats so hat it say all wrong. The sizing was ok as I expected super small, a XXL was a UK12. No return address, and no way to get my money back. Never again.
Dear Fayley A.
Thank you so much for your important feedback.
We want to apologize for any and all inconvenience caused.
Would you mind sending us your Valid order number or ticket number by message here?
We would take care of your complaint and offer a resolution via the ticket center.
Thank you very much for your understanding.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Charged my card, wrote 2 days later from "no-reply@" asking me to pay my uncheckedout cart.
Wesbite support says "too busy", eventually got "wrong order number".
Email link for support goes to "unsubscribe".
The U.S. phone number (they are in Coventry UK) first answered in Indian accent said they couldn't hear anyone, second time I got recorded message "You've reached us please give me a ring" then "mailbox full".
This website is a scam.
Dear Bob L.
Thank you for notifying us of your complaint.
First, I want to offer my sincerest apologies to you for the issue.
Would you mind sending us your Valid order number or ticket number by message here?
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
Thank you for your cooperation and understanding.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I'm always happy with the prices that they offer. Makes me feel like i'm receiving a good bargain for my money. Every time I shop their it seems like they have more deals going on or things I feel like I need in my closet. I have a good experience shopping on their website. The only thing holding back the website to be the best out of all of them is their shipment situation. Even though it is a problem they do make up for it in their customer survive. They are nice and fast to respond with a solution.
I'm re-writing my review, the sizes are well off from what you'd expect, but if you look at the actual measurements vs what we'd expect extra large or XXl to be then they're right. The trouble is that they're calling what I would normally consider a small or childs size is an XL2 (XXL). These clothes are fine if you're a little person, but if you're a fully grown adult I would steer clear of these guys.
As for the shipping, I ordered tracking and expedite and it arrived in a bit more than 2.5 weeks. Still, if I can't fit into the clothes it's kind of pointless, do not buy from here if you're not a very compact person.
Dear Miles H.
Thank your for your message.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Would you mind sending us your Valid order number or ticket number by message here?
I will follow up your case and our team would solve it for you in the ticket.
Can you please send us your reply?
Thanks for your kindly understanding and continued patience.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I've placed a couple of orders with RoseWholesale (July and September) and so far, my experience has been good. I have just placed my third order and expect to have everything here in time for Christmas gift giving. The jewelry is the big winner in my opinion. I've received a lot of compliments on watches, rings and bracelets so far. The clothing is a bit more of a chance to take but for the price, you can't go wrong. I'm more careful with sizes and am trying again
I'm so in love with all my purchases. I have bought dress, boots and headband from Sammydress. Quality is good, great price and quick shipping.
I have tried to call them and can't reach them. Get a busy signal. I need the items by Saturday Nov. 7th. I haven't received a email or anything. I need to know how to get my money refunded. Please help...
Dear Kim H.
We're extremely grateful for your constructive feedback.
We take this seriously and want to tell the customer how sorry we are for not meeting their expectations.
Would you mind sending us your Valid order number or ticket number by message here?
We would take care of your complaint and offer a resolution via the ticket center.
Could you please check your Sammydress account and answer to us?
Thanks a lot for your understanding and assistance.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I ordered a bunch of items! I received every piece and not one looked like the pictures. Each piece was poorly made and didn't even come with a label or tag. I am sick over the money I spent and not one item is wearable. It is impossible to get a hold of someone and there is no way to get refunded. It's a total scam! If I could rate 0 I would!
Dear Melanie D.
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
First, I want to offer my sincerest apologies to you for the issue.
Would you mind sending us your Valid order number or ticket number by message here?
I will follow up your case and our team would solve it for you in the ticket.
Can you please send us your reply?
I will be always here for serving you as my best friend.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I bought a really cute blouse. Reviews said it ran very small. I wear a 10. So even at Wal Mart a medium is good. Ordered a XX, figuring I could take it in a bit. This blouse would probably fit a size 4 or 5. Wasn't worth the trip or postage to return it. Wore it to paint one of our bedrooms. Couldn't wait to finish so I could get out of this horrible, badly assembled creation and immediately dropped it in the trash. NEVER AGAIN. GOOD LUCK to all that order!
Dear C M.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Would you mind sending us your Valid order number or ticket number by message here?
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
Great thanks to your kind understanding and patience.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Okay,
So sammy has their website spammed pretty much all over the internet and tbh, some of the stuff they have looked kinda nice, so, my wife and I decided to order a few things for me just to get an idea of how the stuff would fit and what kind of quality it was. We set a budget of fifty dollars.
So probably less than seven days ago we placed the order, the total in clothes was about 25 dollars Canadian and the shipping was about the same, I picked the 30 dollar shipping option because the cost of express shipping was only four dollars more than the slow boat from China option, so with tax, shipping, insurance and other fee's my total was about 52 bucks.
So today my package showed up, three out of the four pieces that I ordered arrived, a note on my sammy account shows there was one piece missing from the shipping house.
I am a big guy, six feet tall, 250 pounds, sort of a belly, but more muscle and broad shoulders. I put the first shirt on, a pull over type thing. The sleeves were long enough, but the shirt part only came down to my belly button and left a gap of about 3 or 4 inches of exposed flesh between the top of my pants and the bottom of the shirt, the quality was crap, cheap material, garbage stitching and it was stretched so tight over my skin it took on a see through look...
The second piece was a hoodie... it didn't even fit over my head, it shows buttons down the front on the pictures, but the buttons are just display... they don't actually work, it took two of us to get it back off, we laughed, it was fun, probably about 3 dollars worth of fun... no, two dollars worth.
The third piece was a sexy pair of underwear with a crotch pocket... well, the junk didn't fit in the trunk. This stuff is made for micro people.
On the upside I have a daughter that is just under five feet tall, and her husband is just slightly bigger, this stiff will be re-gifted to them, the underwear will get tossed.
So, to close, if you are under 5 feet 8 inches tall, and your weight is under about 160 lbs the 2xx stuff should fit. This stiff is made by Chinese slave labor to fit Chinese people, so keep that in mind when ordering.
What has stayed in my mind is that the shipping was still more that the cost of the garments...
Dear Andrew S.
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Would you mind sending us your Valid order number or ticket number by message here?
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Appreciate your cooperation and kindly understanding in advance!
Kind regards
Sammydress Customer Service
http://www.sammydress.com
How hard is it to get three batman masks right? Simple, right? Uh? No! They forgot to mail the bands with them! I also ordered two dresses and one pair of shoes - all Christmas presents and all the wrong size. I chose the USA equivilent and it was still wrong. I am waiting to hear back from their customer service but BUYER BEWARE!
Dear MARLENA S.
Thank you for your valuable feedback.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Would you mind sending us your Valid order number or ticket number by message here?
We would take care of your complaint and offer a resolution via the ticket center.
Could you please check your Sammydress account and answer to us?
Thank you for your continued patience and kind understanding.
Kind regards
Sammydress Customer Service
http://www.sammydress.com
After I completed my order and already had payment processed they refused to ship it to me because they claimed that USPS charged more to ship to my area (still in the United States) then what I already payed for shipping, a crazy amount already for six items at $42.50 for shipping. When all was said and done they wanted to charge me more for shipping then what the six items would have cost me. They wanted me to pay 62.50 for shipping, at this point I refused and told them I request a refund and am still fighting with them over it. Save your time and money shop somewhere else.
Dear Christian C.
Thank you for being kind enough to tell us about your experience!
We wish to let the customer know that we are extremely sorry for their disappointment.
Would you mind sending us your Valid order number or ticket number by message here?
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
Appreciate your cooperation and kindly understanding in advance!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I ordered black lace sexy dress - but it came defective. I contacted the company, and posted negative review on SiteJabber. Customer service contacted me numerous amount of times trying to resolve the issue. I eventually got a full refund (including shipping), and many apologies. I believe they are trying to improve, and probably deserve a second chance.
Dear Mira G.
Thank you so much for your important feedback.
We really want to fix this situation and are anxious to resolve it.
Would you mind sending us your Valid order number or ticket number by message here?
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Thank you for your continued patience and kind understanding.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
So I came to this website to see what the reviews for Sammy Dress would be, and as expected they are terrible. I purchased 5 items 3 weeks ago and still nothing. I was hoping to see reviews on here so I'd have an idea of when they'd come in. Now it looks like THEY WILL NEVER COME IN. This company needs to be shut down, if we all report them to the feds they won't be able to scam everyone.
Dear Rachel C.
Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Would you mind sending us your Valid order number or ticket number by message here?
I will follow up your case and our team would solve it for you in the ticket.
Can you please send us your reply?
Thank you so much for your kind support in our work in advance!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
This necklace is just as pictured. It looks exactly as on the website. If you are looking for a necklace like this and you have passed this one, go back and order it. It looks and feels really nice. Good job Sammydress.
Overall, I am very satisfied with my purchases at this site. Upon completing the transaction, the seller contacted me and told me one of my orders were unavailable and immediately gave me a refund. Shipping time is as expected given that they are internationally based. Prices are inexpensive and quality is as good as the ones you can buy here in the US
Answer: Dear Dawn, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for issue mentioned. Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible.
Answer: Dear pamela, Thank you for your message.We want to resolve your issue in a appropriately way. For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm to offer your order number and state your issue in detail, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, We just want to protect the safety of your payment. As for details, would you please contact our ticket support center so that you can be get detaills ASAP? Please browse this link: http://support.sammydress.com/?lang=en
Answer: Dear Brit, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for size issue. Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/


Dear Janine T.
Thank you for being kind enough to tell us about your experience!
We wish to let the customer know that we are extremely sorry for their disappointment.
Would you mind sending us your Valid order number or ticket number by message here?
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
Appreciate your cooperation and kindly understanding in advance!
Best Regards
Sammydress Customer Service
www.sammydress.com