Sammy Dress
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Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
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Believe the reviews, stay away, 10 weeks later and still no goods, customer service just keeps using delay tactics, asked for a refund do you think I can get one, now had to go through paypal, how this site is still allowed I dont know.
I placed two separate orders on 8/29/15 and have not received anything yet. I'm glad I waited before I ordered more stuff.
My order numbers are MM************** and MM**************. I sent a message on their website and got no response. Judging from the other reviews for orders from around the same time it seems like I'm not alone in my experience. I'm now wondering if this company is still in business. In any case, this is not good.
I see a bunch of positive reviews popping up at the same time, yet it seems SJ is excluding the negative ones.
Dear Vman，
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Would you please send us your order number and your exact problems so that we can check it for you?
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
Since september i mad a order never receive it. Don't buy clothes at sammy dress
Dear rose，
Thank you for notifying us of your complaint.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Would you please send us your order number and your exact problems so that we can check it for you?
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/
My ticket number is AT*******598.
I have no clue where to find my order number. I ordered on November 3 2015. They contacted me needing me to verify my payment and iD so I did. They never have me a tracking number and I paid for express shipping (3-4 days) and I ordered a lot and after reading the reviews I'm worried I won't receive all my items and be ripped off. Where's my tracking number?!
Sammydress h. [SammyDress Rep] sammydress h. [SammyDress Rep] Dear Laura,
Thank you for notifying us of your complaint.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We checked with the ticket number you have sent us, but we can't find any information on it.
Would you please send your order number so that we can check it for you?
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
This store is amazing to shop from. I ordered a hoodie and in exactly one week it was delivered right to my doorstep. Payment was very simple and easy! The customer service is extremely friendly and helpful. I am going to shop here much more often, especially since Christmas is coming up. I would recommend this website to anyone!
Ordered a dress in September 2015, still not received my order. Was looking forward to it as well. Paid through paypal may put a complaint through if i dont get my parcel by next week..
Dear Maryam,
Thank you your feedback.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Could you please refer to your order number so that we can check it for you? We have resolved it there and we are now awaiting for your reply.
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
This place is a joke, everything that was ordered came totally different then photographed. Good luck getting a hold of this place. Would not and will not order from here again...
Dear leslie,
Thank you your feedback.
We regret any inconvenience or frustration that your experience has caused you.
Would you please send us your order number and your exact problems so that we can check it for you?
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/
I paid over $50 in clothing from Sammydress. My order never shipped and I received no help from customer service. I thought this was going to be a great place to get great clothes but I was mistaken. I've been waiting over a month for my paid order ship. I even paid extra for express shipping and still a month later nothing arrived!
Dear Brigette,
Thank you for notifying us of your complaint.
We regret any inconvenience or frustration that your experience has caused you.
Would you please send me the order number to solve your problem for you?
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
I ordered a sweater online about a month ago and have checked weekly and it still says that it hasn't even been shipped out yet. I left a message for customer service and got no answer and the phone number is bogus. It goes straight to a voicemail that says it's full so you can't even talk to anyone or leave a message. The site must be a scam and I either want the sweater or my money back.
Dear McKindra,
Thank you for notifying us of your complaint.
First, I want to offer my sincerest apologies to you for the issue.
You can contact us for the issue, please browse this link: http://www.sammydress.com/m-article-id-12.htm
Would you please send us your order number and your exact problems so that we can check it for you?
Awaiting for your reply.
Sammydress Customer Service
http://www.sammydress.com/
This company is a rip off... order supposedly shipped August 30th 2015 its now November. They will not provide a tracking number, explanation or a refund. Don't even bother trying to call the number on the website... it's non working. Total sham and con artists
Dear Dan,
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Could you please refer to your order number or ticket number so that we can check it for you?
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
Hi
Placed an order in August, despite emailing the company and being told order will be sent out I still have not received anything.
Is it just a scam website?
Dear Alex,
Thank your for your message.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Would you please send me the order number to solve your problem for you?
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/
I ordered two articles of clothing from this site based off a Facebook ad I saw! I ordered it with the fast shipping option of 3-7 business days. Well it's been more than a week now and my order is still being "processed"! It hasn't even been shipped yet! The website's live support is always down and I always receive a busy signal when I call the contact number (most likely experiencing a high amount of complaint calls).
Super unimpressed with this company. I am going to tell all of my friends not to order from them.
I might as well have donated my money to a charity.
Thanks for nothing SammyDress!
Dear Leigh,
Thank you your feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Would you please send us your order number and your exact problems so that we can check it for you?
Thank you for your support and patience.
Sammydress Customer Service
http://www.sammydress.com/
Do not order anything from this website. It's a huge scam. I ordered 2 dresses from this site and they look nothing like the picture on the site. I was really looking forward to the dresses but was VERY disappointed when I opened up the package. I wish I read the reviews about this fake site before ordering.
DO NOT BUY FROM THIS WEBSITE!
Dear ANONYMOUS,
Thank you for taking your time to write your review. We really appreciate the feedback.
Thank you for taking your time to write your review. We really appreciate the feedback.
Thank you for taking your time to write your review. We really appreciate the feedback.
First, I want to offer my sincerest apologies to you for the issue.
Would you minding sending us your order number and detailed information so that we can resolve the issue ASAP?
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/
I ordered a dress on 9/15/2015 for my nieces October 3rd wedding not realizing before that it was coming from China. I have contacted them 3 times only receiving a reply from the 1st asking me to wait a little longer. I have still not received! I have filed a complaint with PayPal hoping I can get a refund.
12/2/15 I am changing to 2 stars because I received a refund on 11/30/15. They required that I close my claim through PayPal first and then tried to get me to update my review before the refund was applied which I would not do until after. I still won't order from them again, however, because I still have not received my dress.
Dear Clara,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
I want to extend my sincere apologies for the problems you have experienced.
Could you provide us with your order number and detailed information on your order so as to solve the issue ASAP？
We value your patronage and wish to continue serving you in the best way possible.
Sammydress Customer Service
http://www.sammydress.com/
I can't, for the life of me, understand how people can give them 4-5 stars. They don't actually sell what you see in the photos. It's like fast-food photos, but for clothing. What you receive in the mail looks absolutely pitiful. People look stupid in their jackets. They look like they were made for kids. Maybe in the 6-12 year old range. Do yourself a favor and buy a $20 jacket in America, so you don't look life a goofball.
It's too bad really. If they charged more and sold clothing like that in the photos, they could make bank. American's aren't shy about spending $$$ on things they like. Consider American Giant, they sold a jacket for $80 that had a few month waiting list! And now there is a jacket on Kickstarter with 9 million in support that is going to sell for $150 + shipping.
Dear Ian,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/
Great items at amazing prices. Great quality meets descriptions. Great fast quick communication. I have made 10 purchases so far and I am working on #11 as we speak. I cant stop so many amazing great finds. Cant get any better than sammydress.
I ordered 4 shirts from Sammy this past mid Aug. It is Nov 5th and it is still not here! Forget about EVER getting anyone on their telephone number, as all 16 times I have tried to call they were busy. I tried their chat line, only for a Pre-Sale Online Service, and their response was, "Just wait". Not only is their customer service virtually nonexistent, but to get info from the company is close to impossible! If this company was a US company, they would be out of business in no time! Left with a BAD taste in my mouth!
Dear Bart,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We regret any inconvenience or frustration that your experience has caused you.
Could you provide us with your order number and detailed information on your order so as to solve the issue ASAP？
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
... someone tell me how this is legal? Everything on this site is a joke, including its fake "reviews" of the clothes. Oh and returns policy is a nightmare. Making you jump through hoops. Never never neverrrrr again.
Dear Lindsey,
Thank you your feedback.
We apologize for any inconvenience.
Would you mind telling us why you want to return the items back to us?
Here is our warranty terms and policy about size warranty　link:　http://www.sammydress.com/m-article-id-16.htm
Would you minding sending us your order number and detailed information so that we can resolve the issue ASAP?
We value your patronage and wish to continue serving you in the best way possible.
Sammydress Customer Service
http://www.sammydress.com/
Well my complaint was acknowledged lets see if they follow through with My Refund.
And you really need to add a, ZERO rating
Dear Rebecca,
Thank you for taking your time to write your review.
I want to start by thanking you for notifying us about the issue.
I have followed up your case and our team has solved it for you in the ticket.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Sammydress Customer Service
http://www.sammydress.com/
Placed my order and after about 30 days I wrote Sammy Dress and they said I needed to wait 60 days and needed to contact my local post office to see if they had my package. I did these things and now they won't even reply to me.
Dear Teri,
Thank you your feedback.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Could you please provide us with your order number so that we can check it for you?
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sarah，
Thank you for notifying us of your complaint.
First, I want to offer my sincerest apologies to you for the issue.
I have followed up your case and our team has solved it for you in the ticket.
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/