Sammy DressReviews 6,934

I ordered 8 items, one only fit as it should or as described. Wanted to return, they stated that I would have to take pictures of items and of packages, and send them the pictures in order to consider allowing me to return (you also have to make sure the size of the picture is not too large for them to accept). This is ridiculous, i dont like them, they dont fit i should be able to return, given me the authorization number, ill send back, ill pay the shihpping and you can refund my money. Will never ever order from here again and like others wish i would have read the reviews. Sadly disappointed as it would appear they would have been good deals,

Ordered a men's denim shirt about 2 months ago. NEVER RECEIVED. They will email you 5 times "Please wait another 45 days" WHAT? I order from overseas all the time - no worries! This is a total joke. After PAYPAL takes control, they (Sammy Dress) stupidly ask you to "please close the case and we will deliver your items" Don't fall for it! They have MANY ads on Facebook and they are liars. Read up on this company before placing ANY orders. Also TOTAL SHAME on Facebook to continue to advertise these creeps out the ASSSSS. BUYER BEWARE! Read all reviews on line 1st... it will SCARE YOU! Stay away please...

This site is a rip off. I paid for expedited shipping & did received all my items within 3 weeks, but was missing 2/5 items. I wrote a letter & received the following items within 1 1/2 weeks, which I didn't think was too bad. But the the last two items were completely wrong. One shirt was supposed to be purple & pink, but was brown & white. The other item was supposed to be (as pictured) a sweater... Instead it was extremely cheap looking sweatshirt shirt. I contacted customer service with my ticket number, and item numbers - requesting a a return- No response. I've called several times & can't get a hold of anyone. Complete scam- I will never order from here again & am trying to warn others.

Do Not order from this company. I complained through their 'support' and on 11/11/15 was told someone would respond within 24 hours. Nope. Nothing. Attempted to call and surprise - NON WORKING NUMBER! Have sent another support request. Will be contacting my credit card next to report and get my money back. And to customer service - DO NOT SEND ME THE SAME BLAND RESPONSE THAT YOU HAVE PASTED INTO ALL THESE OTHER COMPLAINTS! You already have my complaint AND my order number... so just do your job.

I find Sammydress.com to be a bit hit and miss at times. I have so far bought 2 pairs of shoes, 2 cardigans and a handbag from the website.
Both pairs of shoes were too small, however, the kind customer service people were quick to respond to my complaint, very kind, and very helpful. I was given two refund options, I have opted for website credit.
The 2 cardigans are warm and fit well, they are up to the standard I was expecting.
The bag is GORGEOUS! Definitely my best purchase from the site.
So the positives... the delivery is fairly quick took 2 weeks to get to the UK, which I believe is standard. The prices of the items is very fair, the customer services are polite and helpful. AND you get a little bonus in points each time you make a purchase or write a review on an item you have purchased. And what do points make?! PRIZES! Money off future orders, which is not to be sniffed at!
So the negatives... you have to pay for delivery on every item, so it can become costly. The shoes are not standard UK sizes in my opinion, whilst the customer services are friendly, the time difference means that you do have to wait a few days for complaints to be processed.
I would definitely recommend to anyone who was looking for a nice bargain, but ensure you check measurements of clothing before you buy and be patient with postage times.

Wish I had read this site before I ordered my dresses. It's been over two months and still no delivery.

Here's what Sammydress had offered me in response to my complaint. Who has heard of "shipping insurance" for a reputable company?

"As the estimated time is 10-45 business days, since you still do not have it maybe it is lost during shipping. [They had asked me to wait two months, 60 days, before they would respond to my complaint]

Also you did not pay for the shipping insurance, so we can offer three options in this situation.

1.30% of the product price refund to your Paypal.

2.50% of the product price refund to your Wallet and exceptionally reward you with extra points (e.g. If your item is 1usd = 5 points, 3usd=3*5 points => get 15 points etc). For your next order.

3. Get a new new package send to you with only paying 50% of the original item value and 100% shipping fee.

Please let us know your decision.

SO... i heard alot of negative reviews about Sammy dress.com and i was worried because i had already place an Order. When i had tracked my first order i saw that it was already shipped and in faith i went ahead and placed 2 more Orders. I am happy to say that i got my first 2 Orders in the stipulated time that was given; i was worried a bit because i am from the Caribbean and i thought it would have taken longer or either get misplaced... the items i received were as in the pictures so i was very happy with them... The last ordered i made was shipped in parts so i became worried again... i received the first part of that order and i am pleased. I raised a ticket and a CSR replied and said that my order was on its way... can't wait to get it... the reply on the tickets was a bit slow but patience is the key... my experience overall was very satisfying and i will order from them again...

Placed an order for 4 dresses october 7th which stated I would receive within 30 days. It is now November 17th and I still have not received anything. And to top it all off I tried contacting them through their website to ask if I could be advised how much longer it would take on November 13th which stated I would receive a response in 1 business day and it is now November 17th and still no response. I leave for a trip December 11th which is what I ordered these dresses for. I am very dissatisfied with the lack of customer service.