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The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I ordered 3 shirts at the beginning of December. They are supposed to be gifts for my kids. Only 2 shirts arrived in the package! Notice says that they sent 3 shirts. It arrived way way way past christmas. I feel bad that I doubted the negative reviews they have and went on to order from them.
Do not fall into the trap of offering cheap stuff. You'll end up losing your money from these people!
Product as description, perfect fitting and shipping time as I expected.
Customer service is kind and responsive to my requests. Prompt reply!
Hi I recently purchased a pair of "Stylish Women's Snow Boots With Suede and Animal Pattern Design" from Sammy Dress and I absolutely love them. The boots are fantastic for indoor and outdoor use. They are very comfortable and the fit was a perfect fit and the boots are easy on the foot and easy off. The boots also are very warm. I am thinking about buying another pair for my sister.
I had a very nice experience in the ordering process and my product arrived in a timely manner. I was very satisfied with the ordering online process and I loved their pictured detail of their products. The Sammydress.com site was easy to use and a very fun experience.
I love Sammy Dress and I love their styles of clothes as well as other products. I want to continue to shop with this company. I look forward to having good customer service on future orders and deliveries. I have referred Sammy Dress to all of my Facebook friends and to all of my family members. I will continue to shop at Sammydress.com in the future.
I recently purchased several items from Sammy Dress. As I was not happy with the items and I did return them the Sammy Dress team did address the matter professionally and they arranged a full refund. Their after sales service has been very professional.
Dear Heidi,
Thank your very much for your recent message.
Glad to know that you satisfied with our service.
Please rest assured that we would continue improving our service.
Please feel free to contact us here: http://www.sammydress.com/m-article-id-12.htm anytime and we would reply you within 24 hours.
Thank you again for your kind support!
Sammydress Customer Service
http://www.sammydress.com/
Love this website. Cute clothes and tons of reviews with pictures so you can see how it looks on others. Amazing prices and such a selection!
I ordered a dress and there sweaters from them. The shipping was expensive and it took forever to arrive. When I got the products they were nothing like advertised. Very cheap, color and style wrong. I'm in month 2 trying to return this crap only to be told I'm not getting a full refund and having to pay return shipping. Lost money on this deal. Will tell anyone to NEVER purchase from these people!
Dear Heidi,
Thank your very much for your recent message.
Glad to know that you satisfied with our service.
Please rest assured that we would continue improving our service.
Please feel free to contact us here: http://www.sammydress.com/m-article-id-12.htm anytime and we would reply you within 24 hours.
Thank you again for your kind support!
Sammydress Customer Service
http://www.sammydress.com/
While I, as I am sure most of the women who purchase product from sammysdresses, was excited by the low, low
Low prices being charged. Bottom line everything is made and distributed in China. My suggestion is to be very careful about the materials used and the sizing. I ordered a few things in M, and a few in L. I tell you that this is a true story. My 8 year old niece was unable to fit into a crocheted top (L). If you like an item with long sleeves, first check the material it was made with. Anything even close to cotton is a winner. But forget about the polyester if it's not mixed with rayon or spandex. These clothes that are made in China are for teeny tiny women, not even for a 0-2 made in the USA.
On the other hand items like a shirt for $3.00 or around that amount, are too inexpensive to really be wearable. The products that are cotton, rayon, spandex, etc are great, and the price is still very low and is a good deal. Just remember to check it ALL out.
Made a purchase at Sammy Dress site and was very happy with the price, delivery and the whole process.
It's so convenient and there is a huge selection. There is something for everyone and the prices are amazing. It does take a Lil while for the items to ship but it's worth it of you aren't in a rush.
Granted it did take some time for my items to arrive, but with a little patients and they're pricing I couldn't complain. I loved 3 out of the 4 items I purchased. I've ordered and can't wait for them to arrive!
I am disappointed in my order... I got things that I didn't order. Stitchings were coming aloose when I opened the package. I had to cut off loose threads. But I guess you get what you pay for. I can't say I won't do with them again, but it will most definitely won't be a big order. I'm glad I used my first mind & not purchase over $150 because I would be pissed
Seriously. I'm 5'7" tall, 125 pounds. Their MEDUIMS didn't even fit me. I usually wear a U.S. small in womens clothes. They were like children's clothes! Beware! It all comes from China where they are quite tiny, after all.
I wanted to exchange my mediums for larges and the return process was very frustrating, but once I trekked through that cuss-jungle, it turns out that simple, standard shipping back to them would have cost me damn near $90.
I've learned a $70 lesson about buying clothes online from China.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
Read the return policy! Company is in China. Stuff is made small, and looks/feels cheap and it doesn't pay to ship back. Shipping took close to a month. A waste of your hard earned money. Do not buy!
Dear Bobbi,
Thank you for your feedback.We are sorry for the inconvenience caused.
About the size, please refer to the size chart before you place an order.And 1 inch = 2.54 cm.
We need to verify the issue at first.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
Ordered XL on two dresses. NO WAY are they XL! One friend tried it on and she is a 12 she could not fit into it.The quality of these dresses are disgusting even at £14.99 each. No way would I order from them again they look cheap and the finer detail on the cut/shape on the netting is outrageous I've never bought such dreadful stuff in my life BUT never again!
Dear KERRY,
Thank you for your feedback.We regret things did not work well for you.
About the size, please refer to the size chart before you place an order.And 1 inch = 2.54 cm.
About the quality issue, we need to verify it at first.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
Bought Xmas sweaters for Xmas in mid-Nov. Did not get one of the sweaters and until now it's already mid-January and despite contacting them and filing a dispute, they still haven't refunded my money for the item that was not delivered. DO NOT BUY from this company. Material of clothes is awful too... rubbish clothes. They ripped people off... Lots of people have had similar experience.
Dear KERRY,
Thank you for your feedback.We regret things did not work well for you.
About the size, please refer to the size chart before you place an order.And 1 inch = 2.54 cm.
About the quality issue, we need to verify it at first.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
Super site, pas cher et délais de livraison respecté.
Items comme sur les photos. Je recommande déjà. Commande M************** le 11/13/2015 19:24:04 PM
Decent quality shirt. It arrived really fast! I was shocked cause its coming from china. 8 days! Wow. Love my wifey shirt
"I'm from Germany and I've ordered a couple things so far from Sammydress and was more than satisfied every single time. I love the clothes they have, the style is unique and you can find everything there - from cute summer clothes ans shoes to winter coats, promdresses and even things for your home and beauty-related things. The quality is very nice and every item I got has fit me perfectly. They have sizecharts where you have measurements for different sizes, so you can make sure that you get exactly the size you need. I get many compliments for my clothes from Samydress and people always ask me, where I bought them from. Besides clothes, I ordered jewelry, as well. I got a watch, a bracelet and necklaces. The jewelry looked even better than in pictures! The custom service is very good and they always answer within 24h. The shippment takes exactly the amount of time they say it would take and my clothes never got lost or damaged or anything. I love this online shop and will definitely be buying more things from them!"
Sammydress has some of the cutest items. I gave the products I ordered as gifts and everyone thought they were very nice. I will be ordering from Sammydress again. Thanks to Sammydress for such cute gift ideas at such great prices.
Answer: Dear Dawn, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for issue mentioned. Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible.
Answer: Dear pamela, Thank you for your message.We want to resolve your issue in a appropriately way. For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm to offer your order number and state your issue in detail, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, We just want to protect the safety of your payment. As for details, would you please contact our ticket support center so that you can be get detaills ASAP? Please browse this link: http://support.sammydress.com/?lang=en
Answer: Dear Brit, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for size issue. Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/


Dear Jude,
Thank you for notifying us of your complaint.We are sorry for the inconvenience caused.
About the delivery issue, we need to verify it at first.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/