Sammy Dress
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Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
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I ordered a flight coat 2 1/2 weeks and I have not received nothing yet. Not even a tracking number. I have called the number and still haven't heard anything. All I want is my coat or my money back.
After ordering the same Mens coat TWICE, the second in a 2X, it still does not fit a 125 pound man. These are youth sizes, but they advertise as MENS. I could not measure him as it was a gift. I figured at least a 2x would fit. Sammydress knows that the cost to ship it back is not worth spending EVEN MORE money. So you just get Ripped Off. DONT GET RIPPED OFF LIKE I DID. BUY AMERICAN MADE. Update January 26,2016. As I said, the cost to ship this stuff back exceeds any amount of money I am willing to spend with this company again.
Dear Customer,
Thank you for your message.We are sorry for the inconvenience caused.
About the size, please refer to the size chart before you place an order.And 1 inch = 2.54 cm.
We are here to assist you to resolve it.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you very much in advance!
Sammydress Customer Service
http://www.sammydress.com/
Ordered and paid for a wig on 1/3/16. To date order is listed as processing. No answer from company, only voice mail without a call back. If they don't contacted me today I'm contacting the BBB.
Leonora
Dear Leonora,
Thank you for your message.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
We are here to assist you to resolve the delivery issue
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you very much in advance!
Sammydress Customer Service
http://www.sammydress.com/
Very misleading, you think your getting a quality product from the United States, instead you get a really cheap knock off from China and the import and duties charged... unbelievable! Avoid this business!
Dear Fred，
Thank you for your feedback.We regret things did not work well for you.
We are here to assist you to resolve the quality issue.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you very much in advance!
Sammydress Customer Service
http://www.sammydress.com/
Sammy Dress has a great selection of products in almost every category imaginable. Their prices are fantastic and the way the items are portrayed and described is how they look when they arrive. Sizing charts have also been accurate. I also love the fact I can shop securely with paypal on their website. I have been impressed by the quality of the products I have received and will continue to shop with them!
This is a very nice bag. High quality... Trust me you will love it!
I have placed over 20 orders with sammy dress and i love my stuff if theres is ever a problem they handle it right away but thier stuff is wonderful
I ordered several hoodies and sweatshirts from SammyDress.com that were intended to be Christmas presents. The order was placed on 11/28/2015. They only sent two of my items. I still have not received the remainder of my order and today is 1/25/2016! The tracking number and website they provide is useless. The quality of clothes is trash! I strongly suggest never ever shopping at Sammydress... all of the bad reviews are true. You've been warned.
Dear Latanya,
Thank you for taking your time to write your review.We regret things did not work well for you.
About the quality and delivery issue, we need to verify it at first.
Would you kindly offer your order number so that we can check it for you please?
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you very much in advance!
Sammydress Customer Service
http://www.sammydress.com/
I've ordered almost $300 US clothes from SammyDress, and I have to say, the shipping is quick for it being overseas, the clothes are such high quality for what you pay for them & the sizing is perfect! The jewelry is beautiful, I LOVE the earrings I just bought from SammyDress. The hats are even better quality. Top notch clothing items for such a low price!
I'm an American size 7 in juniors pants and a medium top. Trying on the XL size clothes from this site was a joke. Cheaply made and just tacky. Be aware of the reviews on their site definitely written by the company.
Dear Sarah,
Thank you for your feedback.We are regretful that you feel like that way.
About the size, please refer to the size chart before you place an order.And 1 inch = 2.54 cm.
We are here to assist you to resolve the size issue.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you very much in advance!
Sammydress Customer Service
http://www.sammydress.com/
It uses the same advertising, catalog with "www.lightingthebox.com". Coppied product with very, very poor quality.
Dear Yen,
Thank you for notifying us of your complaint.We are regretful that you feel like that way.
We are would like to resolve the issue for you concerning your order from us.
Unfortunately, we cannot find your order record in our system.
Would you kindly offer your order number so that we can check it for you please?
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Sammydress Customer Service
http://www.sammydress.com/
The quality is bad, the customer service only replys to 1 of 5 mails. Return only possibly to china - custumer has to pay 50 $ shipping fee: NEVER AGAIN!
Update: 7 month later - SAMMYDRESS finally replied to ALL my mails after they read that bad review here... never again! xD
Dear Ablaz,
Thank you for your feedback.We regret things did not work well for you.
Please check our return policy: http://www.sammydress.com/m-article-id-16.htm
It is the customer’s responsible to cover the return shipping fee and it is not refundable.
About the quality issue, we need to verify it at first.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Sammydress Customer Service
http://www.sammydress.com/
The dresses were as pictured and they fit my size just oddly. (The sleeve were a little tight in the one, the other peephole at the chest was massive and showed my bra but I think that's a personal issue because of my measurements) overall good experience with shipping. Came right on time! I might buy from them again with those prices! You get what u pay for quality wise though!
I purchased Sandals from SammyDress worth $ 74 and they were extremely Cheap quality Sandals. Maybe they cost $1 per Sandal in China. So please DO NOT BUY anything from them. They are FRAUD and CHEATERS big time.
About the delivery issue, we need to verify it at first.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Ordered a couple of times from sammydress.com and i must say, Best website iv found so far,, one of my orders got delayed a bit because of the Christmas holidays but the customer service where excellent and very helpful with information of when my order would arrive, and it did a couple of days later,
Would definitely recommend anyone to this website its great!
Мне не понравилось, 3 месяца назад заказала костюм и сапоги, костюм через месяц дошел а сапог так и нет, и деньги они тоже не возвращают
Дорогой вира,
Благодарим Вас за massage.We извинения за доставленные неудобства.
О проблеме поставки, мы здесь, чтобы помочь вам решить ее.
Вы бы любезно предложить свой номер заказа, пожалуйста?
Пожалуйста, будьте уверены, что мы будем стараться изо всех сил, чтобы исправить это к вашему удовлетворению.
Чтобы решить весь вопрос в наиболее эффективным способом: нажмите на эту ссылку:
https://support.sammydress.com/ticket/ticket/index
с названием "" SJ + номер заказа + ваши проблемы "". Наш центр обслуживания клиентов будет справиться с этим быстро.
Большое спасибо за вашу поддержку заранее.
Sammydress Обслуживание клиентов
http://www.sammydress.com/
I paid for express shipping. It took forever anyway (the same time-frame stipulated in the normal shipping).
I knew not to expect the best quality, but the jacket I bought was much cheaper material than I had planned for. Yes it was on sale, but it was still $50! If I'd seen it in person I wouldn't have paid more than $10 for it.
All of the clothes had bad quality sewing, threads coming out in places. They won't last long.
I had an issue with one of the shirts I ordered being unwearable. The item did not match the photograph of what I ordered. It couldn't honestly look any good on any kind of body shape (so it wasn't just that the model fit it better either).
I tried to lodge the issue through feedback section of the website because it allows you to upload photographs (which they require according to their return policy). I tried 11 times and got a very strange error every time, so could not do it this way.
So instead I lodged a complaint against my order. I told them all the issues I'd had with the previous form, so they told me 'please send photographs'. There is no option to send photographs in the complaints section.
I literally had to respond with "How?!"
I had to email them, which I did. They apparently never received my email.
It was not worth all the hassle, so I just dropped it.
***WILL NOT BUY FROM AGAIN. SAVE YOURSELF THE HASSLE.***
Plus shipping was way expensive compared to other sites.
Dear Ali,
Thank you for your message.We regret things did not work well for you.
About the quality issue, we need to verify it at first.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Sammydress Customer Service
http://www.sammydress.com/
Sammys dress has great trendy... fashinable clothes and acceseries all at very reasonable prices... good quality and good customer service... always got replies to all my questions... will definitely b shopping at sammys again... already have a list of things i want... lol
I have ordered from SammyDress three times now and I am nothing but satisfied. The quality for the price is pretty amazing and every time I have messaged them about an issue they have answered within 24 hours and done their best to make sure I was pleased with my order.
For most of their items they have sizing charts in different measurements so you can be sure that what you order fits. I am definitely ordering from them again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Tayonda，
Thank you for your feedback.We are sorry for the inconvenience caused.
About the delivery issue, we are here to assist you to resolve it.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Look forward to hearing from you soon!
Thank you very much in advance!
Sammydress Customer Service
http://www.sammydress.com/