Sammy Dress
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Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
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Ordered Sept. 23,2015. Many emails. MANY put-offs.
Refund requested early December 2015. No reply...
Today is January 14,2016, and I STILL DO NOT HAVE MY ORDER, NOR A REFUND.
1 star because there is no lower rating available.
This doesn't even deserve a 1 It took forever to come in and when I finally got it one out of the four things I got fit because that was the only thing I bought extra extra big just incase it didn't fit. Everything turns out to be too small DONT ORDER FROM THIS SITE!
Dear Mary,
Thank you for your message.We regret things did not work well for you.
About the size, please refer to the size chart before you place an order.And 1 inch = 2.54 cm.
We are here to assist you to resolve the size issue.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
Order Number: M**************
Date: 29/12/2015
Name: Chantal
I had ordered two wigs over the New year holiday week and was so worried if i would actually get it in the time they had stated in the postage, but that was not only a waste to worry about as it did turn up in that time but it turned up quicker than most packages I get from Australia.
Definitly coming back for more:-)
I had a long standing issue with this company and every avenue I tried fell short. Upon seeing these other reviews from people with the same issues as me I dont feel alone in this battle. After doing some searching, I came across this blog from Business Consumer Alliance. It appears they have dug up some information on SammyDress as well. I was able to call and talk to one of the representatives and they expressed their findings to me as well. Here is the link to the article I found. I hope it helps someone else out too: http :// www.checkbca. Org/blog/2016/1/kim%E2%80%99s-catch--sammydresscom-311
Dear Nicholas,
Thank you for notifying us of your complaint.We are regretful that you feel like that way.
Unfortunately, we cannot find your order record in our system.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
I ordered something in November and it's January. I called about where my package is and the assured me that it got delivered to the post office on the 28th of December. That was a lie. I've emailed them many times but I have not gotten any responses. Basically they stole my money. I know it was only 23 bucks but it's still my money
Dear Stacy,
Thank you for your feedback.We are regretful that you feel like that way.
The delivered information can be tracked online. You can also check it.
We are here to assist you to resolve the delivery issue.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
Terrible clothes and even worse service. Definitely coming from a sweatshop in china. If they send you the wrong size, keep it, since they will require you to provide stupid information and make it soooo difficult until you finally give up. The hoodies are border line felt fabric, it doesn't breathe and you sweat. YES... believe the pricing, you get what you pay for. Can't believe they are still in business. They also have their staff write all the good reviews on their web site as well as this site. I warned you. I could only rate one star since they don't have negative stars.
Dear Adam,
Thank you for your message.We are regretful that you feel like that way.
About the size, please refer to the size chart before you place an order.And 1 inch = 2.54 cm.
We are here to assist you to resolve the size issue.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
It was my first time shopping on line and I was a bit nerves with having the items shipped also but all my items came, well rapped and in great condition. It gave me the confidence to do it again and I love it. The clothes, jewellery and handbags are beautiful and cant find them on the high street which just makes it that more fun for every girl.
DON'T BUY FROM THSE CROOKS!
First time customer and last time customer. I received a damaged top and they want me to pay for the shipping to send back. NOT ON MY WATH BELOVED! The qualify and service from this company sucks. The sizes were way off and I ended up giving most of the merchandise to a friend. The size chart is wrong as two left shoes.!
Dear Adam,
Thank you for your message.We are regretful that you feel like that way.
About the size, please refer to the size chart before you place an order.And 1 inch = 2.54 cm.
We are here to assist you to resolve the size issue.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
I came across SD last year via a Facebook Ad, which I'd ignored for weeks before deciding to have a look. Like many I was wary of foreign clothes sites selling fake clothes or with other problems, but I'm so glad I took a chance on this site. Unlike some others, I've actually had minimal problems with the site or their clothes - maybe depends on what you buy as to the quality but I've not had anything yet I would say is substandard. Ultimately though - you get what you pay for sometimes. Their clothes are ridiculously cheap at times and they come via international delivery so could take a couple of weeks. But I found it variable - one order took a month where another took 10 days (to UK), And I've always found their Customer Services great - responses within 24 hrs, polite & extremely helpful. On one item I'd an issue with, a replacement was organised immediately. The only area to be careful on is sizing - they do their best to ensure they provide as much info on getting the right size but ultimately their primary market is Asian so clothes tend to be a much smaller fit than the average UK 12. You just need to read details carefully.
If you want relatively low priced clothes and don't mind waiting for them - give them a try - you might be surprised.
I order a Men's large jacket on December 1st as a Christmas gift for my brother. (ample shipping time) The jacket didn't arrive until December 31st, and after opening the package, realized the jacket was a Women's Large. I tried to contact their "support line", which is a someone's cell phone that was constantly busy or was not answered. $40, down the drain. AVOID AT ALL COSTS.
Dear Matt,
Thank you for your message.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
About the size, please refer to the size chart before you place an order.And 1 inch = 2.54 cm.
In order to verify and resolve the size issue in a better way, would you offer your order number please？
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
"Love love love" - I love this site. So many cheap and cool items you can buy. I have placed over 7 orders on this site, and they have all come in perfect condition. I highly recommend this site "Nothing But good things to say"honestly iv had nothing but GREAT things from sammy dresses yes it dose take awhile to get the things you order by mail but they do arrive and it was all quality products that i received i have ordered earrings, necklaces rings, clothing you name it iv gotten it from them and it has all arrive just as described this is just my story... i have nothing but great things to say about Sammy dresses.com
I was skeptical about this site so I searched reviews. Thank god! The only good reviews here all seem to have been written by the same Sammy Dress robot, they can't be real.
I'm keeping my money!
Dear Mary,
Thank you for your message.We are regretful that you feel like that way.
We are aware that we need to improve in some aspects.
Please rest assured that we are always responsible for our customers and keep improving our service.
If there is anything else we can do for you, please fee free to contact us and we would reply you within 24 hours.
Thank you for your support.
Sammydress Customer Service
http://www.sammydress.com/
I have had nothing but issues with this site! I have ordered 3 things. The first one looked nothing at all like the picture and was several sizes off. The other 2 I ordered together. Only one was sent with a tracking number I couldn't use even though I paid for it. The second one they shipped out a week or so later again with tracking I couldn't use. I got one of them and again it was nothing like the picture and about 5 sizes off. The 3rd one I never got and I have been running in circles trying to get a refund! I have messaged them I don't know how many times and they absolutely refuse to give a refund. They keep giving me the run around. I opened a case with paypal and they miraculously had a valid tracking number that says it was delivered on the 18th of December. That is news to me! I get a lot of packages and have never had a problem with not getting one. Again they still refuse to give a refund. Then through paypal they offer me a $4.50 refund when the total would be $15.39. I denied it and again appealed the case to paypal. These people are absolutely ridiculous and total scammers! They give you the bull that they are here to help you and want to make things right, just not if it involves issuing you a refund you deserve. Also if they don't feel like talking to you anymore they close the case themselves without things being reslived. Forget trying to return something either because they have a long list of things YOU must to do which is crazy. DO NOT BUY FROM THESE SCAMMERS!
Dear Azy,
Thank you for notifying us of your complaint.We are sorry for the inconvenience caused.
Orders will be split because some items are out of stock. In order not to keep our customers waiting, we dispatch the items that we currently in stock. So the second package will no have a tracking number.
About the quality and the size issue, we need to verify it at first.
We are trying our best to offer the accurate size chart for customer. Please kindly note 1 inch = 2.54cm.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
Horrible cheap and nasty don't even bother would fit a child not an adult
Dear Azy,
Thank you for notifying us of your complaint.We are sorry for the inconvenience caused.
Orders will be split because some items are out of stock. In order not to keep our customers waiting, we dispatch the items that we currently in stock. So the second package will no have a tracking number.
About the quality and the size issue, we need to verify it at first.
We are trying our best to offer the accurate size chart for customer. Please kindly note 1 inch = 2.54cm.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
Sammydress is a site where I know that I can go and buy some jewelry, decor, or even clothing and get a great deal that I would never find in America. There is a long wait for most things, but I've only needed to submit one complaint ticket which received a quick response and they even replaced my purchase within a week! I plan to continue shopping there!
Even though there were problems with the shipping I was satisfied with the service. The sweater is the right size and very warm. Thank you very much
I ordered three items, I only received 1 of the 3. The one I received was very poor quality and wrong size. I have been communicating with someone named Paul in customer service about 8 emails between us and nothing is resolved other then "in good faith we will refund you $7 to your Sammy Wallet"... Seriously? The other two missing items I never received and they claim no responsibility for... they sent me a fake tracking number AFTER I insisted that they weren't addressing the issue of the missing merchandise.
This is one of my emails to them...
At: 12/17/2015 04:37:15 UTC
Paul,
If you kindly look up my original ticket, I attached 3 photos, 1 photo showed the safety pin holding together the "fur" lining... 2 nd picture was of the bottom of the boot I received size 38, third picture is an official conversion shoe size chart. My shoe size in the United States is 8, that was the size I ordered... I will attach the SAME three pictures but you are also not addressing the fact that I paid for 3 pairs of boots and have only received ONE... I am not playing games any longer. This is terrible
Attachment 1 attachment 2 attachment 3
PLEASE DO NOT ORDER FROM THIS COMPANY!
Dear Lisa,
Thank you for letting us know your experience.We are sorry for the inconvenience caused.
About your other items which you have not received, we are here to assist you to check its status.
Regard the size and quality issue, we need to verify it at first.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
SammyDress is an incredible website with a wide variety of clothes, jewelry, shoes and things for the home that are affordable and fashionable. Every shopping experience will be a great one.
It seems like a lot of people have issues with Sammydress, but that wasn't the case for me. I ordered three tops, a skirt and some jewelry and I got everything that I ordered. It all fit and was the same as the picture. A couple of the tops had a bunch of long thread coming from the stitching which was annoying cause I had to cut all of those. But other than that it all was pretty good. I would shop here again. Also it was nice cause I saved like an extra $20 with this promo code I found at http://couponcause.com/stores/sammy-dress/
Ordered jacket in November for Christmas... paid extra for shipping... didnt receive until afterwards! Quality was cheap... sized to fit a child instead of for a man... worst customer service lost my money on this crappy site! Beware...
Dear Renda,
Thank you for your message.We regret things did not work well for you.
About the size, please refer to the size chart before you place an order.And 1 inch = 2.54 cm.
Regard the quality issue, we need to verify it at first.
If we have made a mistake, please rest assured that we would try our best to fix it to your satisfaction.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Robert,
Thank you for notifying us of your complaint.We are sorry to hear that.
We are here to assist you to check the package status.
To resolve the whole issue in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Look forward to hearing from you soon!
Sammydress Customer Service
http://www.sammydress.com/