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The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Guys two words for you: STAY AWAY... I just got my shipment and I am completely dissatisfied. The measurements aren't the same... 40cm for a jacket is not the same 40cm for a t-shirt. They are completely messed up. The product looks nothing like the images on the site. The materials are super cheap... It's just not worth it... Plus you have to pay SHIPPING FEES & CUSTOMS FEES. Its better to buy off in person or someplace with more reputation.
The product images and the descriptions on the site is misleading. The product looks nothing like the images on the site. Very cheap looking materials used. STAY AWAY SAVE MONEY!
Update: Got full refund.
Thank you for your review, and we are very sorry for the inconvenient we cased. Regarding your order, we have refunded to you, please kindly check your account about this.
I really love the dress and the texture but the problem was there was to much holes on my dress. I will never buy on this website again i wasted almost 100$ i want my money back.
Thank you for your review, and we are very sorry for the inconvenient we cased. Please kindly gave us your order number or your email address, we will solve all the issues for you soon.
Very awful, just ordered two items and they claim to say that i have "misplaced the country name" I was like is there a Miami, florida with a zip code and a given adress plus a 13.00 bucks shipping in Ecuador? And they just said you typed wrong sorry. And lost everything. I would not recommend this site.
Thank you for your review, and we are very sorry for the inconvenient we cased. Please kindly gave us your order number or your email address, we will check it and solve all the issues for you soon.
I´m sooooo angry i've wating a long time... first my order said "processing" it takes like 3 weeks to they change it to "shipping", they said on the webside "24 tracking" but its false.
Then they send me a shipping code, they never tell me what company they used to shipping... i started to track my packet with the companies that they show down of their webside, and... suprise! It never appears in any of them. So i don´t know know where my "$%/( packet is!.
On the chat online they never answer me, so... i´m really disappointed because i was really excited about the web site.
Thank you for your review, and we are very sorry for the inconvenient we cased. Please kindly gave us your order number or your email address, we will check it and solve all the issues.
Really so cute site, after i placed an order on this site, i write a wrong address, but when i sent an e-mail to customer service, the guys help me to change it and send the order to me so quickly.
It is pretty much the exact same experience with most people on here I ordered a dress with the express delivery. Now it has been over a week. I spoke to the online chat team and they were no help they sai my dress was out of stock and that they only have the solid colour left which was the one I ordered in the first place. This didn't make no sense to me! Why would they accept payment if the item is out of stock. I asked for a refund and no reply, then the chat session kept ending then all of a sudden they were offline. I'm not please at all
I want to start by offering a personal apology to the customer affected. Could you tell me your order number or e-mail address to check your order? If it's real and until now you haven't receive your package or refund, we will help you to solve this problem as soon as possible.
If i had seen this website before i ordered from sammy dress i would not have ordered. Its been three long months of lies and i still have not received my items.
The worst part is that PAYPAL which has endorsed this website and i paid through them has now refused to help. BUYER BEWARE. They only post good reviews on their website. If you give a bad review it is automatically deleted from their system.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here. I checked your name, but haven't find anyinformation. I will feel so appreciation if you can send the order or e-mail address to me? Because we need this information to help you check the order and solve problems.
I ordered 12 items for around $110 on August 8th, 2013. I recently called and found out 2 of the items were out of stock. The lady on the phone could barley speak english and wont answer my questions about when the orders will be shipped out and when i will recieve them. She at least responded with, "The two items are now in stock and I have replaced that for you, I will apply to send them
Out on next Monday as you see we are on weekends now, hope you can understand. And we will refund you the difference, don't worry. Best regards,
Charlotte" yeah dont worry my $#*! its been 3 WEEKS AND 2 DAYS AND MY ITEMS ARE STILL "PROCCESSING"... i got a summer job last summer so i could shop on my own without using my parents money and i definetley learned my lesson to look up reviews on a website that seems to be to good to be true. Someone should sue these idiots.
First, I want to offer my sincerest apologies to you for the issue. Could you tell me your order number or E-mail address so that i can help you to check your order? We really want to do our best to solve the customers problems, so i will be grateful if you can send an e-mail to us to make further [email protected].
I placed order in August 12th, 2013. And spent 261.76 USD for 21 items. I am still waiting for my shipping.
Thank you for your review, and we are very sorry for the inconvenient we cased. Please kindly gave us your order number or your email address, we will check your order and solve all the issues for you soon.
I have three orders in Sammy Dress.
I like the things I got very much.
I have been using this website for online shopping for the last 2 years. Satisfied from the quality and price, although sometimes i receive goods late as well.
I ordered 26 dresses. I kept asking for tracking information and got nothing. After 3 weeks of waiting, I received an email stating that 6 of the items were out of stock. I asked for a refund for the difference. The items were shipped but they were nothing like I expected. They were so terribly made, from very cheap and ugly fabrics that I would not even buy as bed sheets. I am a size 6 but even the items that were large were too small for me. My experience with Sammy dress was HORRIBLE! NEVER BUY ANYTHING FROM THIS SITE the items are FAKE!
Thank you for your review, and we are very sorry for the inconvenient we cased. Please kindly gave us your order number or your email address, we will check your order and solve all the issues for you soon.
I bought a Retro Hollow-out Pattern Necklace in this company.
It's so cheap, but they shipped it two weeks later.
It's so beautiful, i like it very much.
The skirts I've ordered from the site looks nothing like the picture on models. No, not because the models had nice bodies but because skirts look so different that u can totally tell that that skirts id received were NOT the same skirts u see on the pictures. I later found out that there was another buyer who had the same exact experience also and said that the pictures on the site were just "inspirational" meaning that the items u receive may/may not look the same. However, the jewelries were exactly like the picture shown and i actually like them a lot.
With that having said, I will NEVER order from this site again and am letting all my friends about this horrible experience i had, though that shouldn't stop anyone from purchasing from sammydress, because if you're lucky, you will actually get the same exact product in the pictures, you never know :)
Thank you for your review, and I am very sorry for all the inconvenient we cased. Please kindly gave us your order number or your email address, we will solve all the issues for you soon.
I bought an order in this website some days ago. But they have not shipped it to me. I just got a full refund.
Shipment Fail
Customer Service B
Price A
Product Quality C
Stay away, simple. Items were out of stock, they never contacted me assertively. I waited, waited and waited. After a month, most items were finally arrived which included 1 top and 2 shorts. The quality of the top was ok, I like it. But the shorts were as bad as $#@!. Since the price was cheap, I don't mind using those shorts as table clothes.
Thank you for your review, and I am very sorry for the inconvenient we cased. Please kindly gave us your order number or your email address, we will solve all the issues for you soon.
I just got my dress and pumps in the mail... The dress looks like something you would buy at walmart on halloween, same cheap fabric! DO NOT BUY FROM SAMMYDRESS.
Thank you for your review, and I am very sorry for all the inconvenient we cased. Please kindly gave us your order number or your email address, we will check your order and solve all the issues for you soon.
"This site is such BULL$#*!. Please beware and NEVER ORDER FROM SAMMYDRESS. There shipping is basically a fraud because despite the amount you pay for the expedited or normal shipping is all false. I paid for expedited shipping and shipping insurance before and it came more than 2 months later not the expected 10 days at most. Even if you ask for your tracking number, they give you bull$#*! numbers. I've gotten so many different tracking numbers that they are obviously just giving random numbers to stall with because my order of one thing hasn't even been sent yet. I can't believe that I ordered from this site again, there stuff is cute but the quality is $#*!, but that's basically what you would expect from a site like this. Even their replies to bad reviews are bull$#*!, they don't address the specific problem but cover it up by telling you to contact someone via email. They are honestly putting up a front to scam you. Shipping shouldn't even taken this long, I've ordered from asia before and it never took this long, I mean processing should only take a week max, but since most of their items are out of stock that won't happen. They don't change the status of their items so you can spend your money on them and not even get the shipping money you spent back. That's right they don't refund you on shipping, which in most cases is even more expensive than the actual item you bought. No matter what bull$#*! Sammy Dress is going to reply with never shop here ever! This site is a fraud and legal actions should seriously be taken up with this site. "
Thank you for your review, and we are very sorry for the inconvenient we cased. Please kindly gave us your order number or your email address, we will check the order and solve all the issues for you soon.
Ive ordered from this site on 3 other occasions. (through paypal) this time on july 11th i bought a visa gift card and spent 73 CDN (canadian) dollars. Half of the things were out of stock. They sent my package out on july 26th. Ive been in contact with them since day 1 asking them every time to refund me on my paypal account instead of my credit card. I was told it wasnt a problem and then today i was told that it was refunded already on my credit card... which it was not... i went and checked. I also called them to make sure. Not only did they lie to me but they are wasting my time. I am not impressed.
Thank you for your review, and we are very sorry for the inconvenient we cased. Please kindly gave us your email address or your order number, we will check your order and solve all the issues for you soon.
Answer: Dear Dawn, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for issue mentioned. Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible.
Answer: Dear pamela, Thank you for your message.We want to resolve your issue in a appropriately way. For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm to offer your order number and state your issue in detail, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, We just want to protect the safety of your payment. As for details, would you please contact our ticket support center so that you can be get detaills ASAP? Please browse this link: http://support.sammydress.com/?lang=en
Answer: Dear Brit, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for size issue. Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/


Thank you for your review, and we are very sorry for the inconvenient we cased. Please kindly gave us your order number or your email address, we will check your order and solve all the issues for you soon.