Sammy Dress
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Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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If I don't Have my order within the week I Better get a refund! I ordered 4 weeks ago and the trip I ordered my products for is 3 weeks away. It SHOULD NOT take that long for any company to send out products! My items didn't say shipped until a week after I ordered!
I bought a couple bathing suits from this website and they were amazing!
They were affordable and true to size!
I absolutely love my purchase!
Dear Missy,
Thank you for taking your time to write the review.
We are regretful to know that the product did not meet your expectation.
Please rest assured that we would try our best to assist you.
Would you kindly offer your order number so that we can check it for you please?
To contact us in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
I recently ordered some clothes from these guys and they were very nice &very good prices and speedy delivery A very awesome shopping site love the clothes they was well worth the money thanks sammydress!
I ordered my fiancé a jacket, it came and when I tell you, this jacket smells like mold and mildew and animal URINE! I've been trying all morning to contact them which is impossible, the number on their site will ring and eventually hang up on you, this company is fraud, DO NOT ORDER FROM SAMMY DRESS THIS IS A HORRIBLE COMPANY, I WANT MY $#*!ING MONEY BACK, $#*! Y'ALL
Dear Leanne,
Thank you for notifying us of your complaint.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
Please rest assured that we would try our best to assist you.
Would you kindly offer your order number so that we can check it for you please?
To contact us in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Sammydress Customer Service
http://www.sammydress.com/
Shocking service. Have waited 6 weeks for 2 dresses and only one came today. Overcharged. Free shipping, no. Total bill exceeded my initial order.
Impossible for them to see reason.
Cheap and nasty
Will not ever purchase from them again.
Too difficult to deal with particularly when time strapped
Dear Karen,
Thank you for the message.We are regretful that you feel like that way.
Please rest assured that we would try our best to assist you.
Would you kindly offer your order number so that we can check it for you please?
To contact us in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you for your support in advance.
Sammydress Customer Service
http://www.sammydress.com/
Loved the clothes and swimsuits I got! Communication is awesome and helped me with a question about sizes I had. Overall, I am super happy with my order and I can't wait to get my next one! (Order M************** for anyones wondering :) )
AUTHORITIES: SAMMYDRESS TOLD ME TO WRITE GOOD REVIEWS FOR THEM AND SAID THEY WOULD GIVE ME 1000-3000 "S" POINTS FOR DISCOUNT ON FUTURE SHOPPING. I DID SO, BUT DID NOT REALIZE UNTIL TODAY THAT THEY HAVE TONS OF BAD REVIEWS FOR SCAMS, FALSE ADVERTISING, BAD PRODUCTS, ETC. IF YOU NEED PROOF OF SAMMYDRESS WANTING REVIEWS FOR "S" POINTS, LET ME KNOW. I HAVE ALL CORRESPONDENCE MADE WITH THEM STATING SO.
JEANNE S.
Dear Jeanne，
Thank you for the message.
Please note that we are a proper registered company that has been around since 2007.
We Sammydress are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave.
You may check our certificates at the bottom of home page and here is http://www.sammydress.com/
Unfortunately, we cannot find your order record in our system right now.
If there is anything we can do for you, please feel free to contact us here: http://www.sammydress.com/m-article-id-12.htm and we would reply you within 24 hours.
Thank you for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
I ordered $299 worth of stuff from them around Feb 10th i even did expedited shipping and they never gave any updates on my order just said processing... So I called paypal and started a claim with sammydress to get my money back they agreed to pay sent me an email saying my refund would be back on my card within 3-7 days checked my bank account the next day the money was back on my card. So im telling every one if you've ordered from them and haven't recieved your things by at least two weeks call paypal wit your order number start aclaim and sammydress will refund you dont try calling them the sammydress number is a scam. Dont order from them becuase it makes no sense the stuff should be taking that long
Dear Andrea,
Thank you for the feedback.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
We are always responsible for our customer and we feel regretful that you feel like that way.
If there is anything else we can do for you, please feel free to contact us here: http://www.sammydress.com/m-article-id-12.htm and we would reply you within 24 hours.
Thank you for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
Ordered from them over a month ago and no items, cant track item just says shipped. Tried online chat "assisting other clients" emailed them no response. Very disappointed now i have to conatct pay pal for refund which is going to be timely i shop online because i dont have time to shop.
Dear Amy,
Thank you for letting us know your experience.
We always reply messages within 24 hours.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
We really want to work with you to verify and resolve the issue.
Would you kindly offer your order number so that we can check it for you please?
To contact us in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
I have placed a few orders with SammyDress and so far I have no complaints. My first order took very long to reach me, but the point is it did arrive and the dress was awesome. I recently placed a very big Order Number: M************** and I am happy to say everything I paid for came intact. I have had no problems with customer service, so far every query I have made they respond quickly.
I have recommended the site to friends, coworkers etc and no one has had any complaints. One of my coworkers even got her orders before expected. She was very happy with her purchases.
Great job Sammy Dress!
I ordered 4 items and only received 2. I keep emailing and trying to get the other 2 items. NO response. No 2 items. This business needs to be closed down. DO NOT order from Sammydress. They will not send all your order and will not return emails. SHAME on this company for ripping people off!
Dear Shauna，
Thank you for the feedback.
We always reply messages within 24 hours and we feel regretful that you feel like that way.
In order to check the detail information and resolve the issue, would you kindly offer your order number so that we can go ahead please?
To contact us in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
Place an order in January. No product no one calls you back try calling days later mail box full. SeND in a ticket no response. Am on a very tight budget and this is hurting me bad. To ALL that has a complaint keep track of your every move with them. Send them a complaint letter certified. If no satisfaction write to the BBB. Better Business Bureau.
They will get you help and maybe enough complaints and investigation will get started and shut them down. This is what I'm working on
Dear Deborah,
Thank you for your feedback.
We are sorry to hear you've had difficulties to reach us.We always reply messages within 24 hours.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
We would like to work with you to resolve the issue you have raised. Would you kindly offer your order number so that we can go ahead please?
To contact us in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your cooperation in advance.
Sammydress Customer Service
http://www.sammydress.com/
As soon as I see a refund I will have a better view of this company.
Dear candi,
Thank your for your message.
We have reviewed your order issue and we have taken care of this issue.
We also sent you new messages to follow up the issue and we still waiting for your reply.
Hope to hear from you soon!
Thank you in advance!
Smmydress Customer Service
http://www.sammydress.com/
I have purchased from Fashion Mia few times. I got the product before the expected date.The colors are true as shown on their web site. I ordered different types of material and they were very good quality
I have bought watches and some accessories in this store and the quality is really good for their prices and they have free shipping in some products
Well. 3 items ordered only one has arrived. Left it a few more days until the full expected delivery time had expired. Tried contacting via the 'post sales' methods advised. No response so used the live chat option. Advisor gave me an expected date for stock arrival which I guess I'll need to add another 20 days onto for delivery. Not very hopeful having read tons of reviews on this site. Of more concern to me is the fact that I've never had issues with my credit card, but 5 days after placing this order my credit card has been accessed twice. I'm not saying it had anything to do with this company, it's just a very unusual coincidence... Waiting and seeing.
Michelle,
Thank you your feedback.We apologize for this inconvenience caused.
About the delivery issue, we would like to work with you to check the status.
About your credit card issue, we would like to assist you to verify it.
Would you kindly offer your order number so that we can go ahead please?
To contact us in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your cooperation in advance.
Sammydress Customer Service
http://www.sammydress.com/
I purchased some dresses for photo shoots. Clean lines, decent materials, good details and fit.
I ordered two dresses and a shirt from these people. One dress is so huge on the top that it hangs down past your underwear even though the rest of it fits. The other dress is so short, it is nothing more than a blouse. The t shirt can't even be used as a dishcloth. The quality is disgusting, threads hanging down and nothing like the picture on their glossy website. I have spent the last three weeks emailing them for a refund, uploading pictures of the items on and generally requesting a refund. The cost of my items were £32 with £8 to send. On requesting a refund I was asked to check the refund t, s and c, s as in their opinion I had ordered the wrong size. They are in breach of their own t, s and c, s as it clearly states that EVEN IF YOU JUST CHANGE YOUR MIND YOU CAN HAVE A REFUND IF RETURNED WITHIN 30 DAYS. The latest email states that THEY have decided I ordered the wrong size and if I return the items, at my own cost, they will grant me a CREDIT NOTE to spend on FUTURE ORDERS! It is impossible to get your money back once you have ordered from this company. Their glossy website is NOT a true representation of the goods they sell. Please think very carefully before ordering anything from this company. Unfortunately, I found out the hard way. I have paid this company £40 for very poorly made goods that in my opinion are all substandard items. I have no other option than to take them to my local charity shop and learn the hard way that if it looks too good to be true, it usually is!
Dear Linda,
Thank you for your feedback.We feel regretful about your experience.
About the size, please refer to the size chart before you place the order. I inch = 2.54 cm.
We need to verify the issue at first.If we made a mistake, please rest assured that we would try our best to assist you and fix it.
Would you kindly offer your order number so that we can go ahead please?
To contact us in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your cooperation in advance.
Sammydress Customer Service
http://www.sammydress.com/
"I have a great experience shopping with Sammy dress, good products and variety of choices at reasonable prices. Excellent customer service, quick shipping and reliable. I will continue to do shopping with Sammy Dress and recommend it to all."
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Morgan,
Thank you for notifying us of your complaint.We are sorry to hear that.
In order to verify and resolve the issue in a better way, would you kindly offer your order number so that we can check it for you please?
To contact us in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/