Sammy Dress
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Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
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The jewelry was bought at a very low price and shipping for jewelry is free, and it only took about 3 weeks for my order to arrive given that I selected the standard shipping. Everything came in in one piece and was as described online.
I've opened some tickets and each time, the customer service was prompt and helpful. I will definitely be ordering more from Sammydress in the future!
Customer service was impossible! They wouldn't answer the phone, they wouldn't return calls, they didn't answer online. No contact at all, just give me your money
Demorou de maïs, mas compensou. Lindo lindo. Pano bom, o cinto ta Mais ou menos. Vestido azul escuro Bem acinturado, otima custura e nao è transparente.Ah tnho uns 1,57 de altura, uns 53 kilos. Ficou na Conta e nÃO E uM Tecido quente. Aki no Brasil ta um forno Mais da pra ir no shopping a Noite, cinema. Perfeito. Nas fotos TEM UMAs pintas Mais E meu Espelho nada Limpo
I ordered my item on 11/12 I never received any communicating on where my package was it was just in the processing portal. My package finally arrived on 12/29 and I shipped it back not even 2 days latter and still have no refund. Then I submitted a ticket and they are useless! No matter how many time you tell them you shipped the item back they give you the same answer. Never buy from this sight
Dear Amber，
Thank you for your message.We apologize for this inconvenience caused.
Please review our warranty and return policy here: http://www.sammydress.com/m-article-id-16.htm
Before you returned the items, you need to contact customer service at first.
In order to resolve the issue in a better way, please kindly offer your order number so that we can check it for you. To contact us in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
I recently purchased a dress for my toddler and she loves it. The dress fits perfectly. She wears about a 2t so we got her a 90. The shipping was right on time. It came within 15days. Minor stitching issues, but nothing that a pair of scissors can't fix. I love it.
Hi,
I ordered a bunch of clothes from sammydress and that was at the beginning of January!
The issue I faced with sammydress is the $#*! quality of those clothes, the items were completely different to what was described and what was on pictures. &they also sent me three tops that looked the same to cover up for the crap quality. Who does that? I sent them images of all of those items, and requested a refund and they claimed not to see anything wrong with them. Even the sizes were incorrect! I requested all that through my paypay account and they said that once I return the items I will get a FULL REFUND as soon as they get it. The items were DELIVERED to them at the start of FEBRUARY- that was a MONTH ago! STILL no refund after I spoke to someone for the *******th time and when finally a woman called CALA said she found the package and tt's returned to them, she will process the refun i thought i would get the money back. NO REFUND STILL... and now they are claiming that there is no record of the return although i showed them the screenshots of the conversation I had with CALA. THEY ARE UNRELIABLE, CRAP CUSTOMER CARE, CRAP CLOTHING, BAD, BAD, BAD, BAD!
WHAT ACTIONS?- WELL PAY ME BACK MY MONEY! And that their business doesn't run but make them give the clothes they sale for such amount of money to those who need them cause they are scamming people!
What would be your advice to anyone who's thinking of ordering from Sammydress?- DO NOT DO IT, YOU ARE WASTING YOUR TIME, PATIENCE, MONEY ON THEM AND THEIR CRAP QUALITY 'ITEMS'.
Dear Dominika，
Thank you for letting us know your experience.
We are regretful for the situation.
About the issue you have raised, we need to verify it at first.
If we made a mistake, please rest assured that we would try our best to assist you and fix it.
Unfortunately, we cannot find your order record in our system right now.
To contact us in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your cooperation in advance.
Sammydress Customer Service
http://www.sammydress.com/
I ordered a dress in
September 2015
Kept telling me to check my mailbox or at post office every time I contacted them.
After 3 or 4 tickets and stupid responses they promised to send a replacement dress.
It is March 2016 and nothing...
Dear Patty，
Thank you for letting us know your experience.We wish to apologize for this inconvenience.
We really want to work with you to verify and resolve the issue.
Would you kindly offer your order number so that we can check it for you please?
To contact us in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your cooperation in advance!
Sammydress Customer Service
http://www.sammydress.com/
This company is a scam! My girlfriend purchased a couple of items from them. The size was not even close to what it was suppose to be. After a month of emailing them they said she could either get $3.50 credit (the items cost $15) or she could mail them (at her expense) to China to get a refund.
DO NOT DO BUSINESS WITH THIS COMPANY OR ITS PARENT COMPANY YIGOU INTERNATIONAL!
The shipping costs are outrageous and even if you pay for expedited shipping, it will take a month or more to arrive. They are making false statements by promising the package in 3 to 10 business days. It's a terrible company. Don't be fooled by the low prices. I honestly think it's a scam company.
Dear Luna，
Thank you for notifying us of your complaint.
We wish to apologize for this inconvenience that you are facing with.
The shipping fee is charged according to the charge standards of the shipping company and it is charged by the shipping company.
About the delivery issue you have mentioned, we need to verify it at first.
In order to resolve the whole issue in a better way, Would you provide us your valid order number and detail information about the issue please？
To contact us in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you for your cooperation in advance!
Sammydress Customer Service
http://www.sammydress.com/
No... i will not recommemd them to my worst enemy! Use their customter service is useless... with no luck. They take your money, and send you inferior quality items. SO JUST RUN and DO NOT USE SAMMYDRESS, please warn your friens and family
Dear Karen，
Thank you for your feedback.
We have reviewed your order issue.
We have already resolved it through our ticket center.
Full refund was made to your payment account on 2016-05-27. You can check your account to reconfirm.
We have also sent you several messages to follow up the issue and still waiting for your reply.
If you can reply us, that will be really grateful!
Thank you in advance!
Sammydress Customer Service
http://www.sammydress.com/
I ordered Aug 31st and never received my order! I tried contacting them and never got a response! Total scam! Do not order from them!
Dear Valarie,
Thank you for notifying us of your complaint.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
We really want to work with you to verify and resolve the issue.
Would you kindly offer your order number so that we can check it for you please?
To contact us in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your cooperation in advance!
Sammydress Customer Service
http://www.sammydress.com/
They are thieves and liars. Will steal your money and don't send your order.
Dear Customer,
Thank you for your feedback.We wish to apologize for this inconvenience that you are facing with.
We really want to work with you to verify and resolve the issue.
Would you kindly offer your order number so that we can check it for you please?
To contact us in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
I ordered 3 sweatshirts from this website and was very unsure, the prices were low, yes... but shipping was almost as much as the products. Should have trusted my gut and not ordered. I ordered size Large, checked the sizing guide and even measured. Because they seemed off. Shipping was almost as much as the items themselves, and finally got them over a month and a half later. Tried them on and could barely pull the sweatshirts down over my chest. I weigh 165lbs and am 6' tall. Larges are usually a little loose on me.
So now to the return process... You have to have message several different people, then you have to upload images with measurements of how the items don't fit. If you just don't like the product, you're stuck with it. If they actually accept the images and you're allowed to return, you have to pay shipping back to the company which for me was almost $40.
I will never purchase anything from this website again and I will never let family or friends purchase from here. It is the worst shopping experience.
Dear Pierce,
Thank you for your feedback.We wish to apologize for this inconvenience.
Please check our return policy: http://www.sammydress.com/m-article-id-16.htm
We are afraid that it is the customer’s responsible for the return shipping fee and it is not refundable.
About the size issue, please kindly note 1 inch = 2.54 cm.
In order to resolve this issue, we need to verify it at first.
Would you kindly offer your order number so that we can check it for you please?
To contact us in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your support in advance.
Sammydress Customer Service
http://www.sammydress.com/
It has been 2 months since I have ordered my package and the company will not refund me my money. They are rude saying I am anxious, well you are darn right, it has been 2 months. I will never order from this company again. Buyer Beware!
Dear Andrew,
Thank you for letting us know your experience.
We wish to apologize for this inconvenience.
We really want to work with you to verify and resolve the delivery issue.
Would you kindly offer your order number so that we can check it for you please?
To contact us in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
Brought a jacket that looked good of the photo nice and smart, it was delivered a few weeks later and its nothing like the photo the quality of the sticking was very poor and material as it states on the website: Polyester, Faux Leather it was more like a fleece and the colour of the leather on the elbows was very different...
Asked for a refund but they said it would be down to myself to pay the return delivery which would of been over £12 to send back to there warehouse.
Asked for a part refund agreed 70% with there customer care service and then they close my ticket query number and cut all contact with me, BUT I have finally got my refund in full all thanks to Wera who works in the customer service department...
Thank you
:)
Dear Jenna,
Thank you for your recent message.
Glad to know that this issue has been resolved and you satisfied.
Please rest assured that we would continue improving our service.
Please feel free to contact us here: http://www.sammydress.com/m-article-id-12.htm anytime and we would reply you within 24 hours.
Thank you again for your kind support!
Sammydress Customer Service
http://www.sammydress.com/
I love this website! The prices are great, the delivery is fast, and it even has pictures from other users who bought products for me to compare!
I love shopping online but this is my 1st purchase coming from out of the U.S. When I first scrolled the website I was hesitant to order but at such good price I couldn't pass the deal up. The quality of the bathing suit is excellent and is exactly true to size. What shocked me the most was the speed in which my order was placed and shipped. I received It in a week; which was alot quicker than local retailers I have previously ordered from.
I ordered some 2 items took 2 months to come which I didn't know it was coming from China or where ever across the sea. When I got my items not at all the the pictures of what I wanted on the site. It took so long I didn't bother trying to get my money back. It was cheap prices but that's because of poor quality. It looked like the made it to try to look like the picture but no success wasn't even the same material. Do not order from them.
Dear Jaleesa,
Thank you for notifying us of your complaint.We are regretful that you feel like that way.
We really want to work with you to verify and resolve the issue.
Would you kindly offer your order number so that we can check it for you please?
To contact us in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
I am so disappointed with the service i should have first check out reviews than thinking that my bags will actually came PLEASE DO SOMETHING I PAID TWICE WHAT THE PRICE SHOULD BE PLEASE DONT FOOL CUSTOMERS WHO ONLY WANT THEIR ORDERS!
Dear Erica,
Thank you for your recent comment.We wish to apologize for this inconvenience that you are facing with.
About the issue you mentioned, we really want to work with you to verify and resolve the issue.
Unfortunately, we cannot find your order record in our system right now.
To contact us in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your cooperation in advance.
Sammydress Customer Service
http://www.sammydress.com/
I finally received my order, however I am soooooo disappointed not only in the quality, but the fit. Non of the shirts I ordered fit properly, too tight even though I ordered the right size and lost weight since ordering them. The denim shirt can't be button up, the checker shirt I can't get on at all and the white lace shirt is too tight.
Although there customer service is pretty good, the merchandise sold is not what is advertised. I doubt I'll get my money back, so I won't even go through the hassle of trying to return them. I can not recommend this company to anyone, nor can I order anything from them again. I am so glad I didn't put in another order prior to receiving this one. I wish too, I had read the reviews before purchasing my first order. This is such a big disappointment.
Why would I send you the order number. When I'll only get the run around. Those 5 stars I beleive are coming from people that you either know or being paid. There's no way, unless they really live close to China, are they receiving clothes that soon and quality is not good at all. I notice you send the same response to all that gave you 1 star. My review remains the same, 1 star. Only positive from this is you do respond.
Dear Ramona,
Thank you for notifying us of your complaint.
We are regretful that you feel like that way.
About the size, please kindly refer to the product size chart before you place the order. 1 inch = 2.54 cm.
We really want to work with you to verify and resolve the issue. But we cannot do that without your order number. You can sent us a message to discuss the detail and we would try our best to assist you.
To contact us in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Rebecca,
Thanks for the message.We apologize for this inconvenience that you are facing with.
We are sorry to hear you've had difficulties to reach us.Our customer service is available 24/7 on the live chat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
We really want to work with you to verify and resolve the issue.
Would you kindly offer your order number so that we can check it for you please?
To contact us in the most efficient way: click this link:
https://support.sammydress.com/ticket/ticket/index
With the title ""SJ + your order number + your concerns"". Our Customer Service Center will handle it swiftly.
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/