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The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
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Received 4 of the 7 items I ordered. All were true to size except 1. However the other 3 items that I didn't receive was out of stock and since then been shipped out. I have ordered again from this site, this time I've ordered 12 items and hoping the process go as smoothly as the first
Very affordable and cute! Received package in less than 2 weeks with the cheapest shipping option, so I'm pleased!
I love shopping here! Everything is so affordable! Shipping usually takes about 2 weeks which I feel is pretty standard. I always pay extra for the tracking number just in case. Whenever I have questions I always recieve a prompt response. The best part is ordering through the app you get an 8% discount and you can use S-Points which help out a lot! I love sammydress!
I have ordered from Sammy Dress a total of three times and each purchasing experience has been entirely positive. I have heard a decent amount of people state that Sammy Dress is a scam but I would have to completely disagree. I have purchased a lot of jewelry items and a pair of shoes from Sammy Dress and every solitary item displays great quality. The jewelry is absolutely beautiful, looks exactly like the display picture, and is packaged with care so as not to become damaged on the trip over. I would highly recommend their lace chokers and earrings. As for the shoes, they too looked exactly like their display image, and sported superior quality. Not one stitch was out of place, there were no traces of glue whatsoever, and they had that wonderful 'new shoe' smell. I was delighted to find that the bottoms of the shoes had great treading, unlike most other high-heeled shoes that I've seen from other vendors. And the heels were solid and sturdy. Sammy Dress's customer service team is fast, reliable, and friendly, and I couldn't be any happier with my shopping experiences
I absolutely love the dresses i ordered. Definitely going to order again!
Customer service is "ok", meaning that they do reply to your emails. But other than that I ordered one item 2 months ago... and they are full of excuses (I told you - THEY DO reply at your emails) but there is no refund and if you don't want to wait longer you can choose another item (as if the other item would travel faster?)
I shop A LOT via the internet... and it's the first time I had such a bad experience.
Seriously, 2 months for an item to get delivered?
And the irony is that I could find the same dress in other sites...
Customer Service was pretty quick to get back with me about some sizing issues I had. Immediately after I ordered I realized that I ordered the wrong size so I sent in a ticket. However I was disappointed when four days later they said my order had been shipped but some items were not in it. -One was the item that I had inquired about getting a new size. It was out of stock due to high demand they said, but they failed to update the website and stop people from buying!
Its been a little over two weeks and I still have not received my order. I am hoping that it comes sooner rather than later. Although from other reviews I have seen, a lot of people have gone months or more before receiving their order. I don't think that I will order from this company again.
Dear Jess,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We regret any inconvenience or frustration that your experience has caused you.
Would you mind to tell us your order number firstly so that we can check and give you a solution, OK?
Thank you again for bringing these matters to our attention.
Many thanks!
Best Regards
Sammydress Customer Service
As it's very difficult to find this kind of clothes in my country I started shopping on the internet, and I found Sammydress. The quality of the products are very good and they are cheap. I love this store!
I have shopped with Sammy Dress three times now and I have been happy with all of my purchases. The items are great quality and the prices are amazingly low. The customer service is quick and helpful also. I will definitely be a future customer.
I already use the sammydress a few years and have over 200 orders made in it and always came all products with high quality!
My shopping experience has been great so far, Sammydress tries to work with me when things are out of stock and their Customer Service team works with me to resolve any issues i may have.
I bought two sets of brushes 24 and was pleasantly surprised with the price / quality received the order quicker than I expected. I recommend the site.
It took more than 1 month for the goods to arrive. Far too long compare to other supplier. I think I'll take my business somewhere else. You have to pay extra if you want tracking for your parcel. All the other suppliers, system tracking is kind of automatically whether you want express or standard delivery.
Dear my friend Kimmy,
Thank you for your review, and we are very sorry for all the inconvenient we caused.
Please note: for flat rate shipping for your order, the shipping time is slower than other shipping method. All estimated/typical delivery time are derived from real world data collected from past orders.The shipping speed is outside our control and is dependent on the courier company.
Would you mind to tell us your order number so that we can check firstly, OK?
Awaiting for your reply.
Any problems please keep in contact, we will try our best to solve the problem for you.
Thanks a lot.
Kindly Regards
Sammydress Customer Service
SammyDress is a great website. The products received are as advertised, the quality is above what you'd expect for such low prices, and their shipping, when not free, is inexpensive. I have ordered jewelry, watches, and clothing from this site and plan to continue to do so. I also find unique gifts for friends and family from Sammydress and all of them have been extremely happy with the gifts they've received from me!
I loved everything about sammydress. I had a couple of problem with two items i ordered from my previous order but they provided me some guidance on how to return the item or exchange, but I did some alteration so I didnt have to send the items back. All in all i recommend this website for some affordable shopping.
Very good quality products with fascinating price!
I love this website. Everything is a great price and fits true to size. I recommend several others friends and relatives to this site and they all loved it too.
Great products, great service, shipping time and cost is ok and my refund for unavailable item was processed quickly
I only make purchases at Sammy Dress. To me they are the best site ever!
J'ai récemment commandé sur Sammydress est j'en sui ravi. Délai de livraison respecté, article conforme au photo de bonne qualité. Rien à dire juste à vous conseiller ce site!
Answer: Dear Dawn, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for issue mentioned. Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible.
Answer: Dear pamela, Thank you for your message.We want to resolve your issue in a appropriately way. For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm to offer your order number and state your issue in detail, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, We just want to protect the safety of your payment. As for details, would you please contact our ticket support center so that you can be get detaills ASAP? Please browse this link: http://support.sammydress.com/?lang=en
Answer: Dear Brit, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for size issue. Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/


Dear Furious,
We want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
Would you mind to tell us your order number firstly so that we can check for you, OK?
Please note that for a credit card refund may take up to 30 days to process and appear in your account. The exact length of time is dependent on your credit card company and is outside our control. Please contact your credit card company for specific information.
Awaiting for your reply.
Thanks so much for your kind understanding.
Best Regards
Sammydress Customer Service