Sammy DressReviews 6,934

UPDATE:
THREE YEARS AFTER i SPENT CLOSE TO US $200 ON THEIR SITESammy dress continues to say that they are resolving the issue and would refund me but has never done so. BUNCH OF THIEVES.

I was at a FB FOCUA GROUP in London and encountered another lady who was also scammed by SAMMYDRESS. She spent over US600.00 and got absoloutely nothing. She spent days calling their phone which they never answered.

Here is the lates correspondence they sent to my sitejabberinbox:
You disgusting thieves - I will continue to blog you until I receive my US$177.84 I spent on your bogus site and received no goods!
Sammydress h. Wrote: -------------------------
Tricia T. Wrote: -------------------------
No there has been no solution. I have received neither product nor refund. I want my money back (US$166.54) of order number M1311260310297659.

Thank you.
Sammydress h. Wrote: -------------------------
Dear Tricia,

Thank you for your recent message.
We apologize for the late reply.

Have you received the solution for your issue?

If you have any further question, please feel free to contact with us at http://support.sammydress.com/?lang=en
We will try our best for best service.
Thank you for your patience and understanding.

Best Regards
Sammydress Customer Service

Tricia T. Wrote: -------------------------
I spent US$166.54 and I expect to have a full refund of my money. I have also reported you to 'scambook' and will proceed with the investigation from their if my refund is not resolved via this route. My email address is [email protected] and my order number is M1311260310297659.

The only resolution I will accept is a full refund of my money or I will continue to report your company as I see many other people have done as well. Sammydress is gaining a bad name and son everyone will know not to buy from sammydress because of your poor business practices.

Dear Tricia T.
To better solve your issue, we emailed you in detail, please kindly check your email and reply.

Kind regards,
Sammydress.com

Below has been my correspondence with Sammydress for items I purchased on their site since 2013. To date (4/6/15) I have never received any product or my money back. I spent $US166.54. At first they kept telling that my items were shipped and to wait to receive them. Well its been 2 years and counting. I don't know what kind of mail service they have in China but I am pretty sure this is a scam. It seems they give random people gifts of clothing to post good reviews for them when in reality they are scammers. Customers BEWARE. Here is my most recent interaction with them concerning this two year old refund issue taht only received a response after I posted my review on here:
Ticket: AT547681327
Post by: Admin(Josslyn)
Order Number: M1311260310297659
Subject: Urgent notification and refund for your order M1311260310297659 from Sammydress
Message: Dear Valued Customer

How are you? We hope you are well.
Thanks so much for placing order with Sammydress.
Sorry to disturb you.

We regret any inconvenience or frustration that your experience has caused you.
We got your reviews on the website there are some issues with your order.
Please accept our apologies for any inconvenience caused.

For the inconvenience, we are willing to apply for refund for extra compensation firstly, is it acceptable?

Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.
You are a valued customer, and we are committed to providing you with the best service possible.

Best Regards
Sammydress Customer Service
Ticket Status: Processing

MY RESPONSE
Please send my refund. I have paid for product that I have never received never from your company. Let me know when this refund will be sent and the full amount.

Thank you.

SAMMYDRESS RESPONSE
Sammydress Customer Support At: 06/03/2015 06:26:44 PM
Dear Tricia,

Thanks a lot for your reply.

We refunded you 87.48 USD on 2013-12-13 17:10:42, please kindly contact your credit card bank to confirm the refund record.

For the package you havennot got, the three items are

Leopard Print Design Pumps For Women YK2667306 18.40 USD
Leopard Slimming Leggings YJ0153301 4.94 USD
Leopard Print Design Pumps For Women YK2667312 18.40 USD

So the money we need refund you is 41.74 USD

Please kindly confirm your refund, so we can process it.

Sincerely,
Josslyn

MY RESPONSE

Tricia Trotman-Maraj At: 06/04/2015 02:54:16 AM
Dear Josslyn,
It seems that Sammy Dress takes pleasure in this scam that you are running. In the civilized Western world if you offer a product to a customer, charge their credit card for it and do not provided them with that product or service and keep their money it is considered a crime. It can be called theft, larceny whatever. To further add insult to this crime you continue to respond to the customer in such a way that you fall short on repaying what is owed to that customer time and time again - that is POOR CUSTOMER SERVICE. I demand my full refund that I paid to Sammy Dress. I did not pay Sammy Dress 41.74 but US$166.54 and I expect to recover every cent of my money. You provided no product, no mail service but just pictures and your claim that you paid for shipping of products which could be imaginary as far as I am concerned. You continue to claim that you issued a refund of 87.48 which can easily be verified. If that is accepted as truth then it means you still owe me 87.48 and not 41.74. I made this purchase from SammyDress since 2013 and we are now in 2015 and your company still wont do the correct thing. I will continue to blog your bad service until I am recompensed.