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Sammy Dress

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Sammy Dress

3.1
sammydress.com

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Sammy Dress Reviews Summary

The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,247
value
1,233
shipping
1,266
returns
697
quality
1,202

We monitor reviews for authenticity

California
12 reviews
43 helpful votes
Follow Connie L.
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I placed an order in Dec. I received all of the items in late Jan. Except a pair of boots. I have contacted customer service several times. All they tell you is to keep waiting and that I should have paid extra for tracking and insurance. I have never spent as much for shipping as I did on this site and then no item. They haven't refunded my money for the boots and say they won't refund my shipping. So... no boots and no shipping refund (and so far no refund either). The other items I received were a joke... very poor quality. I had snags in the sweater, had to sew all the buttons on better as they were falling off and not knotted. Fabrics were not cut on the straight of grain so... the top hangs funny. Everything ran small. The clothes look adorable but are very poor quality.

Date of experience: March 6, 2015
sammydress h. — Sammy Dress Rep
over a year old

Dear Connie,

Thank you so much for your important feedback.We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
For the issues you mentioned, would you mind to tell us your order number firstly, we will send you an email for a better solution once we confirm the problems, we are always glad to resolve the problems from our valued customer.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.

Best Regards
Sammydress Customer Service

Zambia
1 review
0 helpful votes
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SAMMY IS THE BEST
March 8, 2015

I have been buying things from Sammy since last year, some people on FB says its a fake site... its not a fake site! There things are genuine including the price... they make sure you get the best support if u have a concern on your order. I have never been disappointment with all the orders i have made before... am in Zambia and u sue flat rate shipping, the items takes maximum one month to arrive... TRY IT YOU WILL VALUE YOUR MONEY!

Date of experience: March 5, 2015
Illinois
1 review
0 helpful votes
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Perfect!
March 8, 2015

All their products are great, not only for personal use but also for gifts. And although everything is very cheap, all your products are really high quality and last a really long time, plus I look absolutely fantastic and I get compliments on everything! I feel like a rockstar and every item that I buy is a conversation piece! Sammydress is the best site ever! Unfortunately they do take a while longer to send things to the US because of the time and airport regulations, but when questioned about it over tickets, they answered right away! Within 3 hours! They gave my tracking info and we're with me every step. They even gave me extra coupons!

Date of experience: March 5, 2015
Georgia
1 review
7 helpful votes
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Rip off
March 8, 2015

I bought a blazer a month ago and still haven't received it. The tracking information doesn't work. The telephone number doesn't work and they refuse to answer my emails. These people are thieves

Date of experience: March 5, 2015
Canada
1 review
0 helpful votes
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What a great site! Tons of affordable and very cute clothing! All you need to do is remember that it is not an american/canadian company and so sizing can be a bit tricky if you don't take the time to properly read, and look at the photos of the items! Very few complaints, any problems I had they were taken care of quickly. I love using Sammydress!"

Date of experience: March 5, 2015
Texas
1 review
5 helpful votes
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Unsatisfied
March 8, 2015

I placed an order on 01/01/15, and as of 03/8/15, I have not received my order! You cannot get a hold of anyone via email or phone. I was finally able to get a response through Facebook, but it's been a horrible customer service experience. I don't know where this company is based out of, but I know one thing for sure, I will never order from them again. I realize what I bought was not an expensive tag price, but it's the principle and I was really looking forward to this product that I ordered. Lessened learned, I'll stick with just going to the store from now on and skip this ordering from catalogs and websites.

Date of experience: March 5, 2015
sammydress h. — Sammy Dress Rep
over a year old

Dear Denise,

Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
For the issues you mentioned, we are afraid that your order might be delayed by strict customs clearance, please tell us your order number so that we can check for you.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.

Best Regards
Sammydress Customer Service

Ohio
1 review
9 helpful votes
Follow Emily F.
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It's been two months. No packages. No product. NO CONTACT from the company. I've filed two complaints now. Still nothing. Order # MM**************. I better get a refund or I'm going to file complaints everyday until something is done about this scam of a company.

Date of experience: March 5, 2015
sammydress h. — Sammy Dress Rep
over a year old

Dear Emily,

We want to start by thanking you for notifying us about the issue.
But, we checked that your order had been shipped out with package#BJ14202740931187 and BJ14213298613055. You can find the original shipping status on the site http://www.sky56.cn/english/track/index
However, we note that you did not request a tracking No. During the order checkout stage, therefore we are unable to track more progress/location of the order for you.
Because it is an unregistered parcel, it may be slower than other shipping methods.
Actually, we have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
Thank you again for bringing these matters to our attention.

Best Regards
Sammydress Customer Service

Texas
1 review
3 helpful votes
Follow Naomi B.
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I have always ordered from sammydress disregarding the reviews. I have previously ordered from there a few times and my orders take a while to arrive but they arrive within a two month range. I placed an order on January 1st of 2015 (this year) and it is now March 5th and I have not gotten anything. I have made a ticket to sammydress and they just told me to be patient. I have NEVER had this problem before and I just think it is unfair that they already took the money from my account from the time of the purchase and I have not gotten ANYTHING from them. My order M************** has made me have second thoughts about ever ordering from here again!

Date of experience: March 5, 2015
Illinois
1 review
1 helpful vote
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I've read bad and good comments about SAMMYDRESS, and I think everyone talks on how it went for them it's not the same for all, for me it has been a great experience overall, of course I've gotten some stuff a bit late but I always try to keep contact with their support center, and this mainly happens when the item ordered is out of stock or in a production process, they've always asked me if I need a refund (I always use PAYPAL) or if I would like to exchange my item, also I tend to ask the stock status of the items I'm interested in before making my order.
I've placed nearly 70 orders on sammydress and all my costumers have been glad with what they've received, I've also orders stuff for me from time to time, and I will keep buying from this site because there's always good stuff you can find.

Date of experience: March 5, 2015
Florida
2 reviews
1 helpful vote
Follow Sondra v.
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Order 3 shirts size large - 2 of the shirts had armholes so small that I could not put my arm into and i am not fat. And 3 shirt had material that was like a cheap dishrag, etc… plus it tool 1 1/2 months to get the order -- fed up -- putting them in Goodwill bag

Date of experience: March 4, 2015
sammydress h. — Sammy Dress Rep
over a year old

Dear Sondra,

Thank you for your important feedback and for letting us about your experience with us.
We want to offer my sincerest apologies to you for the issue.
We are afraid that the size you chose was not fit.
For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
Would you mind to tell us your order number so that we can check and give you a better solution, OK?
We are going to reach out to apologize in a more personal way, and to offer an accommodation as thanks for bringing this issue to our attention.

Best Regards
Sammydress Customer Service

Michigan
1 review
1 helpful vote
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Great experience
March 7, 2015

SammyDress was by far the best online shopping experience I have had. Their website was very user-friendly and easy to navigate, and I had no difficulty in browsing and placing orders on the things I wanted to buy. They have the cutest assortment of stuff, different styles to make everyone happy. They have so many unique items that I haven't ever seen anywhere else. And of course, SO AFFORDABLE. I can't get over how inexpensive it was to shop with SammyDress. I was able to get almost 20 items for myself, they were all so inexpensive that I couldn't stop picking stuff. I probably spent two hours on the site just looking at all the cute stuff, having a hard time because I wanted all of it! Anyways, I finally placed my order and received all of my stuff within a couple of weeks. I was so amazed at how everything I got was good quality and looked just like the pictures on the site (To be honest, I was a little bit suspicious that this website might have been too good to be true, so I wasn't sure what to expect when I got my package). I am happy with every single item I got, and cannot wait to wear them. I wrote to customer support and their Facebook page to let them know how pleased I was, and they responded very fast and were super nice. I know who I will be shopping with in the future! I love SammyDress!

Date of experience: March 4, 2015
Indiana
11 reviews
45 helpful votes
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Where's My Order?
March 7, 2015

I have ordered from this site before with no problems. Now I have issues. I order some items over two months ago and they sent me a partial order. The other item I have been waiting over two months for. I asked for refund and they have not sent it. This site is now off my list.

Date of experience: March 4, 2015
Florida
2 reviews
0 helpful votes
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SammyDress.com
March 7, 2015

I have had great experience with this website. They have a ton of different products at the best prices, the quality is very good too. The more you order from them the more S points you earn and the more you earn you can get discounts on items or shipping. I would highly recommend you checkout this website if you are looking for great stuff at low prices.

Date of experience: March 4, 2015
District of Columbia
1 review
0 helpful votes
Follow Sigurdur G.
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To put it simply;
I liked the service and loved the items I ordered - and they were really true to size.
And all the clothing that I ordered was really cheap compared to their quality. I am very satisfied - especially with the jewelry - it was really quite well made and "expensive-looking".
My communication with the customer service has been lovely, and they have always responded to me the same day, or within 24 hours (except for weekends and holidays)- which is very nice.

To be a bit more detailed;
I ordered a total of 18 items on the 5th of February - and chose DHL as a courier. The order was shipped out on the 9th, and the package arrived to me in Iceland on the 13th - only 6 business days after I placed the order. Which is fantastic!

However, when the order was shipped out, SammyDress notified me that three items were out of stock, and thus were not sent with the order.
I contacted the customer service (which replied within 24 hours) and they offered me a refund, an exchange, or if I wanted to wait for the items to be restocked.
I wanted one dress as a replacement, but the rest refunded.

That dress was sent out with Netherlands Post (flat-rate shipping) on the 12th of February, and arrived to Iceland on the 24th (8 business days later).
I did not pay any shipping or handling fees for that second package - and it was sent as a gift - which was very nice.

I received the refund into my PayPal account a couple of days later.

So I am very satisfied with my shopping experience and would recommend it to any online shopper looking for nice quality cheap clothes.

Date of experience: March 4, 2015
France
1 review
3 helpful votes
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I ordered 3 shirts on!-11-15. Two shirts arrived about 5 weeks later. Very Poor Quality and size large fit my 9 year old grand daughter. I have not recived other shirt, no explanation on why it has not arrived. DO NOT ORDER FROM THIS SITE IF YOU ARE EXPECTING GOOD QUALITY CLOTHES< GOOD CUSTOMER SERVICE, OR ANY OTHER PROBLEMS YOU HAVE WITH ORDER> ITS IMPOSSIBLE TO CONTACT THEM AFTER THEY GET YOUR MONEY>

Date of experience: March 4, 2015
sammydress h. — Sammy Dress Rep
over a year old

Dear Linda,

Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation.
Your order should be shipped out separately. You can tell us your order number, we will check again, please don’t worry.
For the items you received but not satisfied, we will check the details and give you a better solution once the problem is confirmed.
We will be in touch to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.

Best Regards
Sammydress Customer Service

Arkansas
1 review
3 helpful votes
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Run away
March 7, 2015

You may or may not get anything you order. It may or may not be sized. When they say one size, you can bet it is XS. I only got 1 item out of three that I ordered from them and it was way too small.

Date of experience: March 4, 2015
sammydress h. — Sammy Dress Rep
over a year old

Dear hane,

Thank you for recent comments. Let us start by apologizing personally for your experience.We really want to work with you to make this right.
For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
Please kindly tell us your order number firstly so that we can confirm and give you a better solution, OK?
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.

Best Regards
Sammydress Customer Service

Morocco
1 review
0 helpful votes
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Very satisfied with my order
March 7, 2015

I'm very satisfied with my experience with Sammy Dress. I ordered some loose-fitting sweaters and at first i was a bit worried about the size and the quality of the materials, but after receiving them i was very satisfied with the items I had bought because they fit really well and they were the same as in the pictures and the colors were really nice. The quality of the fabric was really good too. The shipping took about 16 days which is really good, I ordered on the 02/07/2015 and they arrived at the post office on the 02/23/2015. Overall I'm very happy with my order.

Date of experience: March 4, 2015
Texas
2 reviews
0 helpful votes
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Overall great
March 7, 2015

The customer service is great, they get back with very quickly! The pricing of products are great but some of the quality is not. The shipping is ridiculously high though but I mean it is coming a long way.

Date of experience: March 3, 2015
Florida
1 review
5 helpful votes
Follow Natilee A.
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The quality is a little crappy, but that is expected because of the price. What I was not expecting was to have so much wrong with my order and a COMPLETE lack of help and total incompetency on their end. They pretend that they are willing to help you but I communicated with them back and forth for three months with no results. When I finally wrote a review they started to help, but only if I changed my review to give them 5 stars. Their english is horrible, they have no understanding of what is ethical and they could not care less about actually having good service. If you do not have any problems with your order then ordering from them would be great. That is why they have people that give them good reviews, but most likely you will have problems and in that case you will have lost money in every way possible. I could explain everything that went wrong with my order, but that would take too much time. Just be warned that you will most likely be VERY disappointed with your order.

Date of experience: March 3, 2015
Indiana
1 review
0 helpful votes
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Love SammyDress!
March 6, 2015

I was skeptical about them because I hadn't heard about them from very many people, but after ordering from them, I love SammyDress and will be ordering from them again! They had good quality products and great costumer service! I received my order just as it was suppose to be.

Date of experience: March 3, 2015