Sammy Dress
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Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
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Sammydress.com has everything I am looking for in fashion. I LOVE their style selections, and their prices can't be beat!
This company ships directly from China and takes months to arrive. The three items I ordered in size large are so small even a tiny Chinese woman would have trouble getting them on, let alone fit. I would give them zero stars!
There is a huge amount of selection and variety on Sammy Dress. It took about a month to ship, BUT that is pretty reasonable, since it was shipping from China to New York! Everything I got was good quality. Definitely recommend!
Never will I order from them again. It is over 6 weeks and I still don't have what I ordered. Their customer service offers no encouragement other than saying the package was mailed the end of January. I really will be shocked if the package ever arrives. The website says it can take 30 days, but I never say that it could take more than that.
Dear Barbara,
Thank you so much for your important feedback We want to start by apologizing unreservedly to you for what has happened.
Please note: if you chose the flat rate shipping, the shipping time is the slowest.
From time to time with thousands of shipments there will be an occasional issue with shipping.
You can tell us your order number firstly, we will check your order shipping status ASAP.
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Best Regards
Sammydress Customer Service
I shopped several recovery sammydress and I was satisfied with the quality of the product and the delivery time. It really an exceptional site with prices reduced to less everyone. With control number like if I spent M************** M************** these commands on February 12 for an economical delivery after 10 days he was already available.
Am glad there is an online store that satisfy the needs of shoppers in Africa. And I will continue to shop with Sammy dress, owing to the fact that i get my delivery in time, best quality at a cheaper price
The price is low at first and I love seeing that. If only it stayed like that. Once you check out depending on the weight shipping can be as much as 13 dollars for 1KG. So it adds up big time. I wish they had more than 10% discount coupons. Service is good. I like the clothes. So its ok. Just the shipping... It really isn't as cheap of a site as they make it out to be.
I love the things I receive from Sammy Dress. The clothes are gorgeous and reasonably priced. I usually get expedited shipping because most times its cheaper. I love the variety and easy process. If you want pretty clothes on a tight budget, I would shop Sammy Dress.
I think this site is set up to just grab your information. I'm pretty sure the positive reviews are written by their friends in China. Quality is so poor that you won't even donate these items to the Salvation Army. They didn't even fill my last order to make good on my previous disappointment. Trust me, do NOT give them your credit card information. They will take it and you'll never get the order and god knows what they're doing with the card information. I had to warn my issuer.
Dear Nancy,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service.
We regret any inconvenience or frustration that your experience has caused you.
But, we must clarify that:
All reviews are from all over the world of our valued customers who have real order number and payment information, we never cheat and fool other people by unreal reviews. And the sitejabber.com always prohibit such obvious fraud! All reviews you can see are all looked into by administrator of sitejabber.com!
Please understand that we DO NOT ask for photos of your drivers licence or credit card to prove your identity for no reasons. We only do that when there is a problem occur during the process of your money transaction. The reasons can vary from customer to customer. For example, sometimes there are fraud orders, in order to make sure that it's not someone else purchasing items using your account, we have to ask for payment identity. It is for your own good. If you cannot offer the identity, we are not supposed to send your order. You be much appreciated.！
For the issues, please kindly tell us your real order so that we can check soon.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Sammydress Customer Service
I LOVE purchasing items from Sammy. I am in the military and stationed in Hawaii and there aren't as many stylish "options" as I'd like so I do A LOT of online shopping! Compared to other experiences, Sammy offers the cheapest prices for the best product! I am a PROUD customer!
So I orderd my 4 dresses a month a go for vacation March 25. So I gave it 6 weeks to get here and if I didn't like return get a new size or what not. But three weeks later after paying $20 for faster shipping it's still "processing". I've emailed it took a week to reply and gave no help. I've emailed again twice no Reply. What ever "5 star" reviews to read do not believe. This is crazy. I leave for vacation in two weeks and the dresses I counted on probably won't even be here. And don't worry about calling because the line is always busy and disconnects you right away! I hate hate hate this site never again will I waste my time nor money!
Dear KAITLIN.
Thank you so much for your important feedback.
We regret any inconvenience or frustration that your experience has caused you.
But, usually, after you place the order, we need more time to process it. That's processing time.
Total Delivery Time = Processing Time + Packaging Time + Shipping Time.
Please understand that we want you to be completely satisfied with our products. Please accept our apologies for any inconvenience caused.
If some items are out of stock due to the high-demand, the processing time will be delayed.
You can tell us your order number priority, we will check for you. If it’s too late for you, we will full refund before the shipping, no worry.
We are committed to assisting every customer at any time. Many thanks.
Best regards
Sammydress Customer Service
Comprei varios produtos no site da Sammydress e o serviço é muito bom.
Os produtos chegaram em otimo estado e o tempo de entrega é o informado.
Otima experiencia.
My experience with Sammy Dress has been great. The staff is quite professional and polite when responding to queries. Sammy Dress offers a wide range of items for a very affordable price. The accessories and bags can jazz up any outfit. I would recommend Sammy Dress to anyone.
I buy clothes and other stuff in Sammydress since 2012 and I`m really glad with the shop. I am from Argentina and every packages had arrive in perfect condition. Also the Support Center is great, they reply in one day almost everytime and answer all my questions.
Everything in this shop is very cheap and the quality is good (I specially recommend the sweaters!).
Some orders take like 2 month to arrive but is totally worth it.
I recommend it.
I love the prices of Sammy Dress, the products are very accurate to the pictures they give. One time, i bought a dress and it was unavailable later, they gave me the refund with no problem. The only thing is that they take a while to deliver the stuff you order
I was so excited when I found a funky watch for my boyfriend on their website at a really good price, but was left totally disappointed when it took nearly 4 weeks for it to arrive and the product that was meant to be waterproof misted up and stopped working the first time it was worn in the shower.
Absolutely useless, do not use!
Dear Martine,
Thank you for taking your time to write your review.
We very much regret that the issue has occurred and are fully committed to resolving it to your
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell so we will contact this customer and offer to exchange this item for him. If he still wants to keep it we will work out some other accommodation. Our goal is that every customer is completely satisfied with their order.
Please tell us your order number so that we can check and give you a better solution ASAP.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Sammydress Customer Service
Sammydress is a great website if you know how to navigate it. My friend introduced this site to me two years ago and I fell in love with it. Low prices and such a huge selection? How could you lose? Well, trust me, I've been burnt a few times. But after ordering a couple of times, I noticed there was a pattern.
For example, reviews say a lot. If a product has been highly rated with a lot of reviews and there's customer photos of the product, BUY IT. If there's a product with zero reviews, always, always avoid it. I have other tips like this on my blog post: http://www.lavieenmay.com/2014/12/how-to-buy-on-sammydress.html
I was in no way paid or asked by Sammydress to write the blog post or this review. I took it upon myself because I went through the same frustrations, but I was able to find a solution that worked for me in the end. If you follow the guidelines I list, you'll have no problems ordering off of Sammydress.
My experience with SammyDress so far has been a good one, but I'd highly recommend researching every item before buying it. For example, my purchase on there was of two shorts - one of the pairs of shorts ended up fitting well, while the other was a US size med or large (I ordered them both in XL). Their sizing guide isn't unanimous thrillingly the entire site which is why you should compare your measurements with their guide for each item of clothing that you are thinking of buying. Overall, though, I'm very satisfied with my purchase from them & their customer service always got back to me within 24 hrs :)
I did not read the reviews first - my mistake! SammyDress, goes by about 15 different names. They are out of Korea. They don't ship what is ordered, what is shipped is AWEFUL and no one in their right mind would or COULD wear them. No customer service, no refunds, and if something doesn't ship - yep this is the norm, you order six, they send two items of which you didn't order. The REVIEWS that are positive are NOT REAL! Do not be fooled!
Dear E A.,
Thank you for notifying us of your complaint. First, we want to offer my sincerest apologies to you for the issue.
We must clarify that: Sammydress.com is Definitely a real company! Our valued customers are from all over the world.
Our support center: http://www.sammydress.com/m-article-id-12.htm Our customer service representative can be always glad to help every customer from Sammydress.com
For the issues you mentioned, would you mind to tell us your order number so that we can check and give you a solution soon?
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Sammydress Customer Service
I just want you to know that I was just about to press "send" and place an order for four shirts from Sammydress. However, after reading from MANY disgruntled shoppers, I changed my mind. I'll shop at Ross or TJMax.
Due to the bad reviews, you lost a potential customer. I'd get these problems fixed ASAP so you don't lose future customers.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Judith,
Thank you for notifying us of your complaint.
We regret any inconvenience or frustration that your experience has caused you.
Maybe the sizes you chose were not fit.
For your reference, please note that 1 inch= 2.54cm so you can convert the size accurately.
Would you mind to tell us your order number so that we can confirm and give you a solution soon?
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us.
Best Regards
Sammydress Customer Service