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The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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THIS HAS TO BE A F... ING JOKE! I AM STILL WAITING ON MY ORDER FROM OCTOBER 2015! I AM UNABLE TO CONTACT CUSTOMER SUPPORT AS THAT SITE DOESN'T WORK! I WANT MY ORDER SENT NOW! IT IS ONE WIG! MY ORDER NUMBER IS MM**************
I placed an order but I didn't receive an email confirmation so instantly I thought not another fake website:(
7 days later I received my swimming costume and I am over the moon it's gorgeous and cheap
Happy happy happy house
Soft material and beautiful Warli (tribal art from India) design. The material feels more cotton-y and is certainly not chiffon as the title suggests, but it is still a very nice scarf for not so cold days. The length is very good too. I will be ordering more from sammydress!
Been a costumer for several years now. Costumer service is very helpful and answer and solve problems fast. They have a verity of iteams for everyone in the family. Very well made and always fits love the jewelry, made nicely.
This place absolutely sucks. I ordered 2 bathing suits and they were too small, they don't allow returns on bathing suits which I wasn't aware of but how are you going to know how they fit if you can't try them on? They gave me credit to buy new ones but I still had to pay $16 then those ones never came. SammyDress shipped me new ones but wouldn't refund me for their careless mistake. Eventually after arguing with them they finally refunded the money and the bathing suits still didn't fit. SammyDress sucks and never will I ever recommend them to anyone, go some place else!
I have made three different purchases on www.sammydress.com.
My most recent order was camping accessories for my husband for Father's Day and it was prefect.
I found good quality products, for a great price, tracking a package is a little difficult but it arrived within the timeframe they gave me.
Overall if you are looking for affordable products this is a good site to try, just keep in mind that it's shipping from overseas and always read your product descriptions.
Bought three items three months ago, I have only received 2 of the 3 items ordered and it has been more than two months.
No customer service help WHATSOEVER although I have asked for a credit to my account over AND over again through their website... they refuse to give me money back for an item that I still don't have and keep asking me to wait.
The customer service phone number is a joke... you can only leave messages...
It was my first order on this site and will surely be my last... I just can't believe they are allowed to stay in business stealing customers money...
Dear Jeannette,
Thank you for your message. We are sorry to hear this.
We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets.
We reply to all tickets within 24 hours. If you prefer to contact us on the phone, please call us at this number + (1)909-581-9508 between 7:30-21:30(GMT+8).
As for the item you still have not received, we checked that it has shipped out.
We have sent you an email with the shipping information and tracking number. You may check the mailbox used to create your Sammydress ( in inbox and spam folder).
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
I purchased 2 dresses based in the measurements they posted and I received those almost a month later, way too big and bad quality the fabric it's very cheap, I has been trying to reach their customer service and they are off line for as long as a week, I guess I am not going to buy from China anymore, I will not recommend this website to not body
Dear Minerva,
Thank you for your feedback.We are so sorry to hear that.
We have checked the detail information.
As for the dress, we checked that we have canceled the item and refund you on 2016-7-5 as you requested, please confirm it.
As for the size issue, we will verify the issue for you.
Please kindly log in your account to check"My ticket".
Many thanks in advance!
Sammydress Customer Service
http://www.sammydress.com/
It's been 2 $#*!ing months family events past that I had some of the clothes for and still nothing in the mail. How the $#*! you charge me for shipping but dont give me my $#*! in the 2 week you charged me for. I'm highly pissed off had to go shopping and spend extra money. $#*! sammydres.com
Dear Lakeisha,
Thank you for your recent feedback.We are regretful to hear that.
We have shipped out, as for detailed shipping information,
Please kindly log in your account for"My ticket"and reply us.
Please rest assured that we would try our best to assist you.
Thank you for your support in advance!
Sammydress Customer Service
http://www.sammydress.com/
I've purchased over 25 items from sammydress and only had 3-4 major problems. What I love about Sammydress is that the quality of all the accessories and purses I've purchased is amazing for the price. The products look good and don't feel cheap. I always get compliments.
The 4 major issues I had with you: necklace sent in the color which basically i missed the section that says color ships randomly. I completely disliked what I received it wasn't my style. I contacted their support but this case resulted to... nothing. No refund or negotiation it was my error.
The 2nd- a broken necklace which the team kindly refunded me the money for. The 3rd- is an item that i already purchased and paid for but it was out of stock. I pay extra shipping for the more products I buy so when they refund me the cost of the item I am still short in shipping fees.
Lastly part of my last order was recently cancelled because for a miscommunication and that wasn't the greatest either because whatever they refunded me was JUST the cost of the items not the shipping that i already paid for.
All in all, when things do go smooth I end up happy with the products and the service. When I come across issues like what i referenced it leaves me with a sour taste.
I've recommended the website to many of my girl friends and to everyone that compliments my your products when I wear them.
The only thing I would recommend to change is the shipping cost. Its a little steep when you add up many items. Trust me I would love to buy more and more often but the shipping cost ruins it for me.
I have had awful treatment from SammyDress. This company are a joke. I placed one order but the two other items I wanted to "save for later" appeared on the order form as well. I cancelled the save for later items and paid for two items that I wanted.
Sammydress have sent me numerous emails none of which have helped me. My original order has been cancelled for no reason. They have my money which I doubt I will ever see again. Awful company, awful customer service just terrible all round. Will never deal with them again after I get my refund. Do not get involved with these people.
Joyce Ince
*******@aol.com
Dear Joyce,
Thank you for your recent message. We wish to apologize for this inconvenience.
We have checked the detail information and we canceled your order as you requested.
Please kindly log in your account to check your ticket record and the communication with us to reconfirm.
In order to resolve the issue in a better way, please kindly keep in touch with us.We would try our best to assist you.
We are looking forward to hearing from you soon!
Thank you for your support in advance.
Sammydress Customer Service
http://www.sammydress.com/
All orders came in a reasonable time. The quality and fit convince. A balanced and attractive price-performance ratio. Thanks Sammy Dress is a very good and reliable provider for me.
Probably the worst online purchase ever. I'm never buying from here again I got a small in all sizes and the tops are so huge. The fabric is cheap it took a long time to ship and they are really tacky looking. Now I know to never buy from here again. I don't know about the other items on the website but I know that the bathing suits are terrible.
www.Sammydress.com is an addictive website with adorable jewelry at reasonable--make that amazing--prices. I have over 50 watches that I've bought, plus numerous necklaces, earrings and other fun stuff. It's my once-a-month treat to myself. Where can you have so much fun and enjoyment for so little money? Thank you, SammyDress!
I purchased 2 items from Sammydress.com (although I wanted a lot more than 2 items!) just to see how the products were. I LOVEDDDD them! I bought 2 bathing suits and they fit perfect! They aren't cheaply made. Shipping does take a while, but I knew that before making the purchase. I will DEFINITELY be purchasing more!
This is an excellent website for unique and up to date clothes and beautiful jewelry, they have anything and everything on this website that you will want. The prices are very affordable for everyone. Customer service is great, if you have a problem or order something too small it is taken care of immediately at no charge to you. Check it out! You won't be disappointed.
I got the two dresses I ordered, my hair extensions, and my choker. Everything is amazing quality. I got everything on time. HOWEVER, I had read that people didn't get their order. I got everything except the shoes I ordered. I can't find any tracking information other then "shipped". I really want those shoes. It's been about a month since I ordered everything. Since I got my other items, I doubt I will get my shoes which is not only upsetting, but angers me immensely considering I have already paid for them.
Dear Taylor,
Thank you for taking your time to write your review. We really appreciate the feedback.
As for your shoes, we checked that it has been delivered on 2016-7-7.
We have sent you an email about the detailed information, please kindly check it.
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/
I purchased my items back on Oct. 13,2015 and my bank account on that day was charged $143.20 today I received an email stating my bank was overdrawn on June 15,2016 from Sammy dress for the same amount of $143.20 and Ive only ordered that once in Oct. 2015. I spoke to someone through the chat and they are denying I was charged twice but my bank statement clearly shows I was. They are refusing fix this. I will never buy through them again or recommend anyone else to. If this had not happened I was satisfied with my purchases and would recommend them to friends and family. But now they have charged me twice for the same items and are costing me overdraft fees daily.
Dear sarah c,
Thank you for your message.
We never will charge more than the customer should pay. As for the order, would you please kindly go to your local bank to check the payment details? We will check the issue for you.
We have taken care of your complaint and offered a resolution via the ticket center.
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
I love this store! I've ordered clothes from here many times before and have never gone wrong! Their choice and variety is excellent - I always get compliments when I wear their clothes.
The material of the clothes is always good; never experienced cheap or coarse material from them. And if you follow their size guide you won't go wrong in ordering the right size for yourself.
Their customer service is also excellent! They were always on top of any issues or concerns I had and never delayed in responding.
I placed an order for the first time with Sammydress, and with my luck, had problems. I wasn't looking forward to calling customer service, knowing how much of a pain that normally us! Well, to my surprise, I found myself dealing with the most pleasant, knowledgeable customer service dept. I have ever known! They listened, knew exactly what to do, and had the problem fixed before I knew what happened! THIS is the way customer service should be and I thank sammydress, and I hope they appreciate the fact that they have employees that can make a difference!
Answer: Dear Dawn, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for issue mentioned. Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible.
Answer: Dear pamela, Thank you for your message.We want to resolve your issue in a appropriately way. For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm to offer your order number and state your issue in detail, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, We just want to protect the safety of your payment. As for details, would you please contact our ticket support center so that you can be get detaills ASAP? Please browse this link: http://support.sammydress.com/?lang=en
Answer: Dear Brit, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for size issue. Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/


Dear WENDY,
Thank you for taking your time to write your review.
We will check your parcel for you.
To reach our customer support please click this link if you'd like to talk about the specifics of your situation: http://www.sammydress.com/m-article-id-12.
We have offered a resolution via the ticket center. Please kindly check in time.
Thank you for your support and patience.
Sammydress Customer Service
http://www.sammydress.com/