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The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
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Sammydress.com is a very cheap site with great quality products. Shipping was really fast as well. I'm very satisfied!
I have received my package, it was a bit late. But the services was fast to reply! They helped me through all of this. Thank you so much.
I have bought 1 dress, 2 button down shirts and some jewelry through Sammy dress. My dress shipped and arrived in about 2 weeks. My shirts were delayed to to them selling out. All though the shirts were way too small for the men of my family I was taken care of and offered a refund. The jewelry took a little longer to receive but it wasn't over 15 days. As long as you check the size chart and order your correct sizes then you wont have any problems. The shirts do not match up with US sizes so be sure to double check that size chart. My over all experience with Sammy dress was great. I look forward to buying again,
I have done a few orders with SammyDress and have had excellent experience with them. They have excellent customer service and their products are as described. I would purchase from them again.
Was quite impressed with sammydress; has a range of great products at amazing process. I ordered some jewellery and beauty products, which came swiftly, and in good condition! Also have some appealing incentives on ways to save even more money!
This international company is getting better at what they are doing! I've had a recent order that I received in 10 days from China to the US. Overall experience this time around was much better compared to last year! Products are good, prices are good and shipping is good. Even their customer service has improved 100%!
I use this site to order wigs. I've ordered multiple wigs since the prices are so reasonable. You do have to wait a little to get your order but often shipping is free and they let you know when to expect to receive it. You can leave reviews on the site including uploading your picture. As with most wigs, you do have to work with them but they sell many "celebrity" style wigs. As for customer service, I've usually received answers to my questions in 48 hours.
I just discover Sammy dress couple of months ago my first experience was disappointing, I didn't understand at first about they're shipping and how they do things. The clothes I ordered most of them are very good material and some of them I have to give away, because of being thin material, size issue and it took a long time for them to ship. Anyways I gave Sammy dress another shot so I ordered clothes from them, the shipping does take a little bit longer. When I was looking at their shipping methods you have couple of choices the flat rate ( I thought at first is going to ship it faster so i tried another tactics. This time I tried direct mail which it took like about a little bit of 2 weeks.) the direct mail and you have the 3 days shipment and you have of course the expensive shipment which it ship really fast. So those are the choices, I was glad that I gave Sammy dress another shot because when I got my order which is clothes I was satisfied good materials, sexy and yet very classy. The customer service were so super nice and professional they are trying they're best of resolving the issue quick. This is my 5th order from Sammy dress I just can't seem to stay away because they are doing such a good job.
Well I ordered my dresses on 8-1 and still haven't recieved my dresses. 17 days later and no dress. Why even write 7-15 business days? Does anyone receive their clothes in that time? I planned on wearing one of those dresses to a wedding and I am now left scrambling to find a dress last minute. Plus they say my dresses shipped, on the 3rd... but when I use the tracking number provided usps says 'origin post still preparing shipment' what does that even mean? Did it ship or not? Am I ever going to receive my dresses? I move at the end of the month. If I don't receive them I want a refund.
Don't order from Sammy dress, I won't ever again.
**update** so Sammy dress got in contact with me and has refunded my money in a timely manner as well as sending my dresses to me. So that's wonderful. I can't say this was my wanted outcome but this is a huge step in the right direction with customer service.
Dear Caitlin,
Thank you for your post.
The precise shipping time can also be affected by factors such as customs, remote locations, peak shipping periods, holidays and festivals, inclement weather and operational issues impacting the shipping company.
To check the shipping details, please kindly go to your Sammydress account " My tickets "
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
I had a problem with my order with sammy dress and eve though I'm still upset they helped and gave me a solution and I appreciate they help! Thank you Sammydress!
Dear Yvonne,
Thank you for notifying us of your complaint.
As for your parcel you mentioned, your order was placed on Aug 5 and the item you selected is advertised as "ships in 3 business days". We have shipped the parcel on Aug 6 which is within the shipping time frame and sent you an email with the shipping information and tracking number.
To check the details Please kindly go to your Sammydress account " My tickets "
Thank you for your support and patience.
Sammydress Customer Service
http://www.sammydress.com/
Due to all the bad reviews (sometimes from people that never ordered anything at sammydress), I had many doubts and rescheduled my order about one and a half year. I finally decided to order something cheap and added "insurance" and "tracking". (It's a little bit more expensive, but I felt a little bit more safe with it)
It's complicated to order something from China/Hongkong, cause if you don't get it. You just don't get it. There is no real law protecting you.
The customer service is very friendly. (like most of the chinese. Could be a stereotype, but I never met an unfriendly chinese. :) ) They answer very fast(!) and if problems appear, they are very accomodating. The Consumer is the boss!
Prices are overwhelming cheap and the products are really awesome. (Some might have not the best quality, but due to their prices you can't expect that. Everyone should know that. There's no palace bought with pennies)
The clothes are made for chinese people. (small, thin. No beer belly!)
So they added a Size-Chart. Now everyone can see, which size they need to order. If you are not as thin as a rake, better order a size higher than your normal size.
To my astonishment, my package arrived after 10-14 days. (China - Germany)
Quality was VASTLY better than I thought.
So, despite all the bad and negative (sometimes maybe afraid) comments, I can't say anything bad about sammydress until now.
If this changes and I experience something bad/negative, I'll let you know.
For now:
I'm really satisfied with sammydress. Cheap prices, incredible assortment and very friendly people.
Am very satisfied with all my orders. The items arrived earlier than my expected.
I like the customer service too. They are too nice and quick response regarding of the items and shipping matters.
Thanks Sammydress!
Very satisfied with my purchase. The shipment arrived early to estimate. The product of good quality. Service very favorable. I loved it.
I have been shopping on Sammy dress for a few months now. And I have always received my packages on time. If there was a delay or out of stock item in my order; Sammy customer service would always let me know via e-mail. I am very placed with my experience.
I ordered some products from SammyDress and I am proud I have them. They are amazing.
First, I ordered only jewelry and I am in love with them. Now I got a 3D wall sticker and is amazing!
I recommend you this site!
I stumbled upon the site back in October 2015 and I've been using it ever since. Sammydress sells a variety of things that's why I love it. I've ordered plenty of jewelry from it. I've also ordered fake nails and an umbrella hat! My best order was a dry flower in a cone shape necklace. Got plenty of compliments, wasn't expensive and didn't take too long to arrive.
I have shopped here a few times and I'm impressed with the quality of the products. They give a good estimate of shipping times and they are quick to respond when i had an issue with my order.
They have been a great place to shop for great looking clothes without the price tag
I had a great shopping experience SammyDress have many very good products and at a great price, the delivery service is fast, sure would buy them
I've tried a couple of sites for cheap clothes shopping and I was always concerned about security and product quality. Sammydress is probably the only web that has worked for me in both things until now. The prices are good, the range is great, and they have good loyalty programs to crowdsource real product images, so you can really see what you are buying most of the time. I've had issues like packages not shipped because of lack of stock and customer service has been super nice and helpful, so the overall experience has been quite great. Definitely recommend.
I placed an order for my honeymoon with my husband. And I am still waiting for my items. I have no real tracking number with an actual delivering/shipping company. I am so sad and scared that I was scammed and the worst thing is that the money I spent on these items was money I saved for my honeymoon! And now I can't just go get new items from somewhere else because the money is spent!
Dear Keshia,
Thank you for your feedback.
The real shipping time may be affected by holidays, season, strict customs clearance and so on, please kindly understand that.
To check the details Please kindly go to your Sammydress account " My tickets "
Thank you for your support and patience.
Sammydress Customer Service
http://www.sammydress.com/
Answer: Dear Dawn, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for issue mentioned. Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible.
Answer: Dear pamela, Thank you for your message.We want to resolve your issue in a appropriately way. For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm to offer your order number and state your issue in detail, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, We just want to protect the safety of your payment. As for details, would you please contact our ticket support center so that you can be get detaills ASAP? Please browse this link: http://support.sammydress.com/?lang=en
Answer: Dear Brit, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for size issue. Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/


Dear Atlantic,
Thank you your feedback.
As for your parcel, we checked that it has been shipped out in Aug.
To check the shipping details, please kindly go to your Sammydress account " My tickets "
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/