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The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I ordered some point toe red pumps from sammydress.com, I paid extra for expedited shipping and I got my shoes 7 days later. The shoes are very cute and I really like them. I'll be ordering more from sammydress.com very soon
Great quality clothes, shoes, accessories and gadgets. The jewellery is especially gorgeous and very expensive looking. Fantastic prices. Easy to use website. Love checking the new arrivals every day. Great customer service. Recommend to everyone.
"I am very disappointed with sammydress. I ordered different items in bulk for my store and was very disappointed to know that half of my items were damaged! I did not even receive my whole order and it has been two months since i ordered. The sales rep returned SOME items which were still damaged! I messaged him every week with no response for a month! Then he finally responded saying that he resent the items! They do not read your query properly and take you around in circles! They refuse to send the other items that i did not receive! I will NEVER order in bulk from sammy dress again! Highly stressed and disappointed! Later down... Sammydress sent an email talking about refund when I sent all the pictures for all the broken items it came up to 1,000 USD WHICH DOES NOT INCLUDE ITEMS THAT WAS A HUGE DISSPPOINTMENT! Only to say you guys can only refund me 100 USD? That's your big refund? Guess I have to count my losses! Then they have the audacity to say that I assumed the items were factory damaged! Assumed? Scammers they are! But I will sure file a complaint to pay pal about this company and would also let everyone who asks about this company know my bad experience! And I mean EVERYONE!"... i have been dealing with someone to send back 100 USD for my damaged items (which isn't the amount) it's more! And they said that the financial staff send the money through western union but they did not give me a transaction number to take out the money! Now i am checking my email and its saying the link is expired for my ticket when I sign in my account i'm not seeing my ticket! What the hell is really going on with sammydress! Then they lied to me about sending the money! I knew they did not want to refund my money!
Items arrive within a week or two. Cheap shipping costs and the clothes are a bargain! Always check their size chart properly before buying. Would recomment this site.
I ordered 2 items. One i received 3 months after ordering to get two different sizes. The top was a medium and the bottom the tag was torn out which was clearly a small. The second item I never received. It has been over 4 months. I have been back and forth with customer service and getting no where.
Dear Dawn C.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We are always more than willing and glad to offer help, please feel free to contact us http://support.sammydress.com/?lang=en
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We are looking forward to your message here!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I bought a dress off of Sammy Dress for my graduation. It hasn't yet come in, but i hope for the best because it's for my upcoming graduation. It's white and very elegant. I've gotten good feedback from them so for. I think that it's a great company. Sammy Dress has cute products that are super affordable.
Sammydress.com seems like a great site with very cheap and good looking clothing.
Now it was a long time ago since i ordered from there but when i did, the experience wasn't very pleasant. Most clothes were asian sizes and very small, the fabric was tacky and one of the shirts i ordered had a hole in it. I also ordered a figma which was a counterfeit (which i probably should have realized considering the prize) and i never got any money back ect. Now this couldn't be all that bad or unexpected considering the prices, right? Well, the prices of the items themselves arent very high, but the shipping makes up for it. A shirt that was cheap would with shipping counted in, become average priced.
As it was maybe a year ago i ordered i can't account for how they are today - but back then it was a big disappointment.
Dear Rebecca S.
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
I would like to start off by telling you that we are so sorry about the quality issue.
We are always more than willing and glad to offer help, please feel free to contact us http://support.sammydress.com/?lang=en
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
Again, I am sorry for the frustration this has caused you and hope that this will set things right.
We value your patronage and wish to continue serving you in the best way possible.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Haven't received my order and the phone number given goes nowhere. They are thieves and don't ever buy from this website it's a total rip off! ##
I LOVE SammyDress... they have literally hundreds of items that are made well, are eye-appealing, and very reasonably priced. I have place 4 separate orders and have been extremely happy with pretty much everything I received. Their sizing has taken me a little bit to get used to, but I think I have it figured out now, and I will definitely be placing many more orders through them.
Worst customer service ever! Want to return an item that looks nothing like the image used on the website, but it has taken almost 2 weeks to get the information I need. If you want to return an item they deliberately take their time in responding to your queries as if it is really that difficult to say: 'please fill in this form and send with unwanted item to this address'. Plus they try to get you to accept a partial refund (a measly 10% in my case) as if I don't want my money back! In future will stick to proper clothing websites
Dear Latoya E.
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
I want to extend my sincere apologies for the problems you have experienced.
We are always more than willing and glad to offer help, please feel free to contact us http://support.sammydress.com/?lang=en
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
While the customer left a negative review, we are always happy to look closely at the feedback and implement improvements for the best customer experience possible.
Hope hear from you soon and we could solve the problem together.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Es una web donde puedes encontrar de todo. Muchas veces encuentro cosas muy originales y a un precio increíble y la atención siempre es estupenda. Nunca he tenido ningún problema con ellos.
I had such a great experience with Sammydress! Their products are excellent and the prices are cheap! Totally ordering here soon.
I love shopping at Sammy Dress! They have great prices and plenty of their products ship for free. I've started buying all of my jewelry, accessories, and beauty products from them. I will definitely continue to be a customer!
I placed my ordered on 3/10/15 and as of today 7/12/15 I still do not have my two swimming suits I ordered. I had two vacations planned for the summer which is why I ordered in March to ensure I would have them. The ordered on their site still says processing. After writing a review, they reached out to me about my order and still nothing in hand. I would never order from them again.
Dear D L.
We highly appreciate your constructive feedack.
I want to start by offering a personal apology to the customer affected.
We would full refund your order, since you contacted us in April and we never heard from you until recent days, your order has been suspended for months. We really appreciate you get in contact us and we are going to solve your problems soon, we cannot thank you enough for your patience and understanding.
We value your patronage and wish to continue serving you in the best way possible.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I have found Sammy Dress to be a great shopping experience. The items I ordered arrived quickly and the staff were very quick to respond to any questions I've had. And, the prices are so reasonable!
I am so in love with Sammy Dress! I ordered a ton of accessories for a fantastic price! I contacted customer service twice to check on my order, as it was coming from China and I am in the United States it takes a little bit of time. The customer service was super fast in answering my questions, and was ALWAYS friendly. When I got my products I was beyond happy with the quality and looks of everything! I was not disappointed at all!
Sammy dress has one of the most diverse lines of products to choose from and sells them all for cheap price. Their clothing is beautiful and considering its coming from another country, the shipping is definitely reasonable and worth the wait. The customer service is also very kind and responsive.
I just love Sammydress! I made some orders and i was always happy with what i received. The prices are very low and that makes it awesome. I always check out the new arrivals on Sammydress because i am sooo curious what new and cute clothes i will find. I simply love Sammydress! It is my favorite place to buy online! LOVE IT!
I love the discount sistem where you get news and latest sales + a code to save more money, they reward buying again by giving you points that can be used to reduce the price of your purchase.
Costumer service was attentive and fast and solved my questions,
The product i bought was slightly shorter than expected but was true to color and material and well made.
Shipping was a bit slow but it was expected, i live a continent away, after all, but the package was not harmed in any way.
I already made a second purchase and I am very happy with the service.
I like the wide variety of items offered by Sammydress.com. They offer trendy, fashionable clothing in several styles and colors; there is something for everyone to choose from. Their customer service is good, very courteous & helpful; usually they address my concerns promptly. On a couple occasions, they have taken more than 24-48 hours before getting back to me. When they do get back to me, they apologize and explain why there was a delay. I would recommend Sammydress.com to any of my friends without hesitation.
Answer: Dear Dawn, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for issue mentioned. Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible.
Answer: Dear pamela, Thank you for your message.We want to resolve your issue in a appropriately way. For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm to offer your order number and state your issue in detail, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, We just want to protect the safety of your payment. As for details, would you please contact our ticket support center so that you can be get detaills ASAP? Please browse this link: http://support.sammydress.com/?lang=en
Answer: Dear Brit, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for size issue. Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/


Dear buyer c.
Thank you for your important feedback and for letting us about your experience with us.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Again, I am sorry for the frustration this has caused you and hope that this will set things right.
We are always more than willing and glad to offer help, please feel free to contact us http://support.sammydress.com/?lang=en
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
Appreciate your cooperation and kindly understanding in advance!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/