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The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I have shopped with them a great deal now and they stand behind their products. Everything runs smaller so order a size larger but they do back their produts and a much higher quality that AliExpress offers and you actually get your orders.
I've ordered from Sammy Dress and have little problems. The products there are always well made and low priced. They also have great customer service. They are quick to reply with questions and will try to make customer satisfaction as great as possible In addition, shipping comes quicker than usual.
The only problem I have had is that a dress I ordered came in the wrong color one time.
My experience with SammyDress has not really had any issues at all. The quality of the products has been great compared to other places that i've bought from. Their prices are amazing especially with the quality that they put out in their products. I will definetly continue to shop with them as they have continued to offer me amazing service.
If I could give zero stars I would... ordered a white dress with pink and purple flowers and (a tiedye dress which has not arrived yet)... I ordered size XL and it's came in what I can only describe as a size 8 to 10uk. I am a tall size 16. So I feel very cheated and disappointed.
Sammy Dress is not too expensive and you can find a lot of fun and stylish things on their site. Never had a problem with shipping and they always answer the "tickets" (customer service) you submit.
Perfect, very happy with the experience. Came everything right.
The store is reliable and have good communication
I ordered a number of dresses just before summer hit and the customer service told me my order would be in two packages, I received my whole order before estimated date of arrival minus one item which is pretty fair overall for the price and quality, most of what I expected. I would definitely recommend checking the site out, I'm definitely going to be ordering things from here again.
I used to buy from Aliexpress and had a few bad experiences, so switched to ebay, however, couldn't fully trust them either, because pics are always from fashion magazines and the real clothing never looks like it, so I found SammyDress and absolutely loved it! Especially their selection of dresses. The best thing is that you can view other people's photos and see what the product looks like in real life. I only go by other people's reviews when deciding whether to buy this particular thing or not. They accept Paypal which is awesome. Also, always check the measurements! You can't just select L and assume that it's going to be the L you normally get, no, it's Asian sizes, they are smaller, shorter, thinner. Go and measure yourself, your clothes and go by cm/inch instead of S, M, L, and you won't have any problems.
I have seen where a lot of people are asking about what sizes they should get. Yes the clothes are measured by Asian standards. But if you look at the product description, on the top it will have, Size chart, Size conversion chart, Inches and Centimeters. They also have a converter for inches and cm.
I hope this helps..
I have ordered with sammy dress on Several occasions now. I was drawn to their website because of the addordable prices and although hesitant i ordered a few items and was surprised! The clothing that came was very nice and well worth the money spent. I have since ordered from the website multiple times again, everytime being completely satisfied with my purchases! I completely recommend Sammy dress to others!
"I have made two orders so far. I love all the dresses I have received and love the sparkly shoes. Orders come through fast and the clothes are not just amazing but they are also at a great price. Thank you Sammydress!"
This online clothing site is wonderful. The prices are low, but the quality of the clothing is excellent. Any problem that I had, it was solved quickly and in best interest of me as the customer. I love this site, I can spend hours just browsing the site.
It is a very reliable store, I recommend everyone try to buy online for this store. Prices are excellent and the service delivery is also very good. There are good deals. The products are of good quality.
I ordered an American Flag dress that had been discounted to $12 on June 22nd. As I knew it would be pushing it to get it in time for the 4th of July... I paid $12 extra and chose the 5-7business days shipping choice to guarantee it would arrive in time. They of course took the money out of my account right away but when I did not receive my dress by the 4th, I contacted sammydress and demanded a refund. I was told "they were not allowed to refund my money," (what kind of business can't refund your money when they mess up?) however they offered me "10% off my next purchase for the inconvenience." (Ohh goody! Except there will never be another purchase because this company sucks.)
I was assured an email would be sent letting me know when my item was shipped. I received an email on July 8th stating my item was shipped and I would have it in 3-7business days. It is now July 15th. Almost an entire month after my initial purchase... which I had paid the extra shipping on... and I still do not have my dress.
Thank God it was one item and even with the extra shipping charge only left me out $20some odd dollars but please do not order from this company. You will be ripped off and no one will want to help you!
My order was duplicated so paid twice and have spent two months trying to get a refund. It cost $25 to post back at my expense which they do not reimburse me for. Items were totally different to photos, about 3 sizes too small and very cheap quality. I would not do business with sammydress ever again.
Dear Laurel S.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We regret any inconvenience or frustration that your experience has caused you.
We are always more than willing and glad to offer help, please feel free to contact us http://support.sammydress.com/?lang=en
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Sammydress is my favorite store online. I read a lot about the site before I made the first order. I saw very good reviews and some not so good, but if you nothing venture, you nothing have. I am from Romania, a small town, without Mall, unfortunately. I like shopping in Malls, but they are far from me. Because of this I was looking for something convenient, and unic. I like that I can find very interesting clothes that do not find in stores. I am very excited about the multitude of products and positive experience. It's fun to choose from hundreds of produse. Thank you Sammydress for experience.
My experience of shopping at Sammy Dress was really excellent. Before the purchase, I could see previous costumers' pictures of themselves using the purchased dress, so i could actually see how would the dress fit on regular people, not just on models, witch helped me a lot to make my decisions. Thanks to that, after the dresses were delivered, both the dress fit on very well on me and looked great. Besides that, I have been comparing, and Sammy Dress basically always has the best price. So I would totally recommend the website for everyone, and I am definitely shopping again at Sammy Dress.
Sammydress.com has very cute clothes and is affordable. I have placed a few orders on the site and was very pleased with the items I received.
SammyDress is by far the WORST online shopping experience I have ever had in my entire life! I placed an order, paid extra for shipping so that I could have it here by a certain time. I received it 3 days later after the promised deadline, and it turns out, it didn't even matter. The dress was basically a rag that looked like it had been sewn together by a 5 year old (which, sadly, it probably was). It was completely unwearable. Whenever I notified SammyDress, they informed me that I needed to send it back, pay shipping again, they would refund me a $6.00 coupon, but they needed the dress back so that they could resell it to a different customer. This was AFTER I had sent them all of the photos of the incredibly disgusting and unacceptable dress. I also had shirts in that order. I ordered all of the shirts EXACTLY according to the measurements listed on their website. They came in and not a single one of them fit. They were all made for Toddlers, and the craftsmanship was again unacceptable. Also, there were no tags in the shirt so I could not even confirm that they sent the correct size or that the shirt was actually made of the materials SammyDress indicated (they were not). After I told them a $6.00 coupon to their trash site was unacceptable and that I was not paying for shipping AGAIN to send all of this back to them, they just completely stopped responding to my ticket. They stole around $100 from me, and should be put out of business for their unacceptable and dishonest business practices. I advise EVERYONE to STAY AWAY from this place!
Dear Kylie S.
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We are always more than willing and glad to offer help, please feel free to contact us http://support.sammydress.com/?lang=en
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
The designs, the color, the sizes, and the materials are so different from their website, and when I asked them for refund or resend me the right sizes or the right color they refused to refund and they told me to send them back the products and pay another shipment fee and they will refund 80% from the products. It sound like I'm gonna to pay 50% shipment fee from and for nothing. Please be carful from this company
Dear nevine f.
Thank you for taking your time to write your review. We really appreciate the feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
We are always more than willing and glad to offer help, please feel free to contact us http://support.sammydress.com/?lang=en
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
Appreciate you get back to us soon and we could solve the problems together soon!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Answer: Dear Dawn, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for issue mentioned. Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible.
Answer: Dear pamela, Thank you for your message.We want to resolve your issue in a appropriately way. For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm to offer your order number and state your issue in detail, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, We just want to protect the safety of your payment. As for details, would you please contact our ticket support center so that you can be get detaills ASAP? Please browse this link: http://support.sammydress.com/?lang=en
Answer: Dear Brit, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for size issue. Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/


Dear Elizabeth w.
We want to say thank you for providing us with important information about your situation.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 4 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 5-10 business days to process.
We are always more than willing and glad to offer help, please feel free to contact us http://support.sammydress.com/?lang=en
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
Thank you again for bringing these matters to our attention.
Hope hear from you soon and we can solve the problem together.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/