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The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Fits good not too small or too large. Super Cute fast Shipping. Perfect for my Cabo vacation!
My expedited shipping took 25 days. I got the clothes today and they are horrible! Cheaply made and they smell awful! Looks nothing like the picture and is a complete and total disappointment. You get what you pay for I guess. Don't do it!
I love all the pictures of the clothing. I have actually picked some favorites. I bought 2 tops out of my favorites list. It took longer than what is advertised, when i got it, one of the tops didnt even match with the picture i saw. The sleeves were shorter than pictured. Not only that, but it must of been made for a child and not adult. I really liked the shirt that was pictured, but it isnt what i got. The other top i ordered almost fits even though i ordered both tops in my size, its not like around home, where you actually get ur size, they must be using anorexic people and children for sizing. I probably wont order again. I hate that cuz i liked alot of the clothing. If its not gonna fit me no sense in buying. Too bad that the sizes arent right.
I order 2 swimsuit and 2 shirts. I can't wear any of them I ordered my size which I've been for years. They are so small, the workmanship is ridiculous sorry. They have no option to return them. I received all but 1 shirt which took a month to get. The shirt is not wearable holes in the seem line. The seem line are very loose all over the shirt. My 13 yr old daughter can't fit in this shirt and it's supposed to be a large. This was my first and last time to order from this company. I will be tell all that will listen how sorry this company is!
Dear Jackie C.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I want to extend my sincere apologies for the problems you have experienced.
If we made a mistake, we would be fully responsible and solve the problem completely for you. Would you mind sending us your valid order number or email address? It would be highly appreciated that our cutomers could make the complaint complete and clear, not just an anonymous review.
Dear customers, we need your contact information to contact you and resolve the problem for you.
Awaiting for your contact information!
Have a nice day!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
When I made my first order, you sent me my consignment which I was happy about. Now I make another order, you held unto it after payment while asking for copies of my photo ID and credit card. I can't risk sending copies of these documents cause I don't know you guys like that. I live in the US but when I call your California phone number, it is never picked up. I hope you guys are not FRAUD. If you are not, pls send me my consignment.
Thanks.
8/18/15
Uthman A.
Dear Uthman A.
Thank you for your important feedback and for letting us about your experience with us.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We are sorry for the inconvenience. Please understand that we DO NOT ask for photos of your drivers licence or credit card to prove your identity for no reasons. We only do that when there is a problem occur during the process of your money transaction. The reasons can vary from customer to customer. For example, sometimes there are fraud orders, in order to make sure that it's not someone else purchasing items using your account, we have to ask for payment identity. It is for your own good. If you cannot offer the identity, we are not supposed to send your order.
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
Once again, I want to restate our apology to the customer for their experience. We are responsible for this and we will work hard to resolve this issue for them and to prevent it from occuring again in the future.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Looking for the newest trends, good prices go to sammydress.com, find every thing u need at great prices
I have ordered from Sammy Dress many accessories over a course of time and I love how affordable they are. The customer support was very kind enough to resend me a lost package at the earliest. I had an overall nice experience.
Order from Sammy for the first time in July'15... The clothing looks great in the photos, however it not as quite as it looks in the photos. But for the price you get a good quality that's wearable. Their shoes are great, good quality, even as Payless.
I am sure the higher end items are much better quality... you get what you pay for.
Will be ordering soon again. Delivery time and customer service is good also.
Lydia
I ordered 4 items in February the 3rd 2015 i only received 1 item. Sammy dress told me it was only gonna take 30 days.
Dear Walmir B.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
We regret any inconvenience or frustration that your experience has caused you.
We kindly suggest every customer buy shipping insurance and tracking number in case of package lost.
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
This website is great. The shipping time surprised me. I want to shop here regularly I will definitely be buying from SammyDress for a long time, The prices can't be beat, I have been able to get great outfits for every occasion. Good Material, nice fit, clothes in fashion... AAA+
I ordered a bag (Stylish Women's Crossbody Bag With Stars and Canvas Design) from SammyDress and I was very pleased with it. The product matched the photo on the site in size, shape and color, and the material was pretty good quality and seems very durable.
It shipped quickly, it only took two weeks to get to me in the US. I was even contacted by SammyDress to make sure my package arrived on time. I was happy with the packaging too. It came in a simple envelope and the bag itself was packed with tissue so it didn't get flattened or lose its shape.
The one item including shipping was less than 10 dollars, totally worth it!
Order #: MM**************
Order date: 07/31/2015
I love this website the prices are the best... I ordered 6 dresses they were delivered on time. The quality was great and I'm going to continue shoping here
I ordered, for the first time, from SammyDress. I have to say, I am very pleased with my purchase. The clothing was just as described. I was mostly surprised by the very fast shipping time. I will order again & again.
Note customs make take a while to review your order but my products always arrive in a timely fashion and for the price and quality it cant be beat.
Over all the service was great. Tracking number didn't work but other than that I'm very pleased. Any questions I had they were more than happy to get back to my and help.
Crap product, crap delivery. 5 star reviews probably false. Not worth one star, but forced to give one
Dear eitel b.
Thank you for your important feedback and for letting us about your experience with us.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Could you please send us your email address by message here? If you donnot remember the order number, please inform us your phone number, transaction ID, consign name etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Those who read our reviews will note that while we are not perfect, we strive to be. As such, feedback like this is critical to us. We will try our best to fix the relationship with any affected customer.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Won't be ordering from them again. I placed my order and received a confirmation email with shipping details, but when I tried to track my package, the tracking number didn't exist and the link went to a blank page of a nonexistent website. Thankfully the package actually arrived yesterday, but when I opened it, I was seriously disappointed. The garments are nothing like those advertised. Only two of the three shirts actually fit. The sizing was way off and the fabric is of the absolute cheapest quality. Not even going to bother trying to return them. Will give them to my cousin's four year old daughter. Maybe she can fit in those shirts. Don't waste your time or money on this one.
"This is reposted on other sites in case those who don't go to this site won't see it.
There are THREE things you guys need to know when shopping at Sammydress!. BE SMART
Sammydress sells items that are not the exact same thing as the pictures. HOWEVER, they try to sell products that look as close to the photos as they can. That is why it is so inexpensive so don't be all angry when you receive a product that looks a little off when you paid like 5 or so dollars for it. Check customer photos before you buy. Those will guarantee what you will be getting. Also know that sometimes the fabric doesn't feel wearable. The sites priority is to achieve how the clothes look.
2. BE AWARE
Of the obvious. Look close at and check the measurement charts. Do not buy the size you would usually buy if you're in the Americas or aren't built Asian. The sizes are different. Everyone should know this already. They have a conversion from inches to centimeters to help customers, All you need is some measuring tape to measure yourself.
3. BE PATIENT
Sammydress is in China. Do you really expect to receive the package in 3-4 days? It took 3 weeks for my package and I was starting to doubt the website. But then I got my package and I can say I'm very satisfied for the price I paid.
If you follow my advice, you should be less disappointed when your purchase comes around."
The worst company we have ever dealt with. Mens clothes sold that would barely fit a boy. Thin clothing and cheaply made! Avoid this company They will make you feel like you are getting a good deal and then overcharge you for shipping, promising to deliver in 7 days which turned in to a month and some items weren't even in the shipment. When we told them they were missing, we were told that it was a popular item and it would arrive in another month. Terrible company!
I ordered two items from Sammy's dress.com (a dress and a watch) it came in within 3 weeks but it was well worth the wait. I absolutely love both of the items I purchased. Great prices as well. Can't be beat! And the customer service is great as well
Answer: Dear Dawn, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for issue mentioned. Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible.
Answer: Dear pamela, Thank you for your message.We want to resolve your issue in a appropriately way. For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm to offer your order number and state your issue in detail, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, We just want to protect the safety of your payment. As for details, would you please contact our ticket support center so that you can be get detaills ASAP? Please browse this link: http://support.sammydress.com/?lang=en
Answer: Dear Brit, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for size issue. Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/


Dear Nicole R.
Thank you for your important feedback and for letting us about your experience with us.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
If we made a mistake, we would be fully responsible and solve the problem completely for you. Would you mind sending us your valid order number or email address? It would be highly appreciated that our cutomers could make the complaint complete and clear, not just an anonymous review.
Dear customers, we need your contact information to contact you and resolve the problem for you.
Awaiting for your contact information!
Have a nice day!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/