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The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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This was my first bought in a on line store. I thought it could be dangerous or maybe i'll get my stuffs broken or something like that; but i got surprised! My order reached my country time before than i thought! It took around 25 days, more a less; and it was great! :D The customer service was great! I asked them about my order all the time and they gently replied me as well :) I love the shoes i ordered, and i'll buy more stuffs! They have the best products and the cheapest prices :) I highly recommend the page and the products! ;)
Sammys dress is a very nice and easy website to use. The prices are very reasonable and the quality of there items are very high. Just be very careful with choosing sizes and your good to go!. The tracking was very accurate and shipping was fast. So over all I give this site a five star rating.
I ordered from here hoping they would provide a good knock off from the real dresses. I was scared because a lot of the reviews stated that their orders never arrived or the customer service was unhelpful. I figured why not try since the dresses were so cheap.
I didn't get free shipping and paid the high shipping fees but my dresses were still under $11. I got 8 dresses. I am 5'2 and weigh 110lbs. I have a toned body. I am also Asian so I figured I should fit in a small. Two of the dresses were so small I couldn't put it through my shoulders. The other ones fit. The material is the cheapest material ever, therefore you pay for what you get for. I usually have my clothes made in Vietnam and pick out the material and they make really good replicas, but SammyDress was disappointing. Some of my dresses that had prints that did not look like the pictures.
I got my stuff in a timely fashion. After reading the reviews I thought it would take 5 months but it came within a month. I won't shop here ever again.
I have made an order with fast shipping it has been 2 weeks when my order was only suppose to take 3 days. Plus I played for tracking and I am unable to find my order. I've tried contacting the customer service but no me of the oppitions work!
Dear Lailani-Maricana J.
Thank you for informing us about your shopping experience.
We're very sorry for your concerns and the issues you have raised.
Would you mind sending us your email address or order numer here? We do and will try our best to resolve your order issues.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
You will not get a refund, it is Asian sizes and forget about shipping it back. Everything is on back order and horrible customer service by e mail only. You have been warned.
Dear perry c.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I want to extend my sincere apologies for the problems you have experienced.
If we did wrong, we would be fullyresponsible. Would you mind sending us your valid order number or email address? It would be highly appreciated that our cutomers could make the complaint complete and clear, not just an anonymous review.
Dear customers, we need your contact information to contact you and resolve the problem for you.
Awaiting for your contact information!
Have a nice day!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Since the prices were so cheap I thought I'd give them a shot. I spent over $100 and am highly disappointed. I ordered a size up having had read reviews say that the clothes ran small. The clothing looked beautiful and the photos and the items I received are of very poor quality. I could have went to a fabric store, get the cheapest stuff, and made them myself. In the photos, the clothing looks like higher quality. I tried the items item and feel like I'm wearing a cheap table clothe fabric. Would not order from again.
Dear Marisa S.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
First, I want to offer my sincerest apologies to you for the issue.
If we did wrong, we would be fullyresponsible. Would you mind sending us your valid order number or email address? It would be highly appreciated that our cutomers could make the complaint complete and clear, not just an anonymous review.
Dear customers, we need your contact information to contact you and resolve the problem for you.
Awaiting for your contact information!
Have a nice day!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I placed 1 order, I received it so I placed 2 more orders well I am still waiting on those orders it has been weeks! I received shipping confirmations that say part of my order had shipped because items were not available that I could replace them so that's what I did then they send an invoice for more money saying it costs more to ship ok fine I paid that then no confirmation on those items. If you order please be careful with this company
Dear Angie S.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
If we did wrong, we would be fullyresponsible. Would you mind sending us your valid order number or email address? It would be highly appreciated that our cutomers could make the complaint complete and clear, not just an anonymous review.
Dear customers, we need your contact information to contact you and resolve the problem for you.
Awaiting for your contact information!
Have a nice day!
Kind regards
Sammydress Customer Service
I love sammydress.com! I've bought makeup brushes, beauty items, men's clothing, women's accessories... and I have always been pleased. Everything is as described and shipping was less than a week. I have communicated with some of the shop owners and they are genuinely nice people. Very customer service oriented. I will continue to shop at Sammydress.com and I place orders about twice a month. I love it!
Very cute items at very cheap prices! Sizes fit a touch small so if you are unsure go up a size!
Customer service is always very quick to answer back which I appreciated.
It was easy to shop on Sammy Dress and they have a plethora of options. I purchased three swimsuits for an upcoming beach trip. The processing took approximately three days and my order has arrived within a week (expedited shipping). I am in love with my selection and received tons of compliments on my trip! I had one issue with the fit of one of the items received, however, Sammy Dress' customer service resolved the issue for me! Hesitant at first to order from the website, but soooo glad I did. I will most certainly use this site again.
I love shopping on sammydress.com. The prices are so love and they have great products. My order came within the estimated time frame and they turned out exactly as i thought they would... great (for the price). I'll definitely be shopping with sammydress more often.
"This company has always delivered with its products. Even when I've had some issues with being sent the incorrect product they have fixed my issues right away by providing me with a refund as long as I show proof that the incorrect item was delivered. My favorite of their products is their Jewelry. They have so many options to choose from! I always recommend that you look at the other reviews from past purchasers before deciding to purchase one of their items. Whenever I wear something purchased from Sammydress I receive many compliments. I always recommend them to my friends. They have great customer service and respond to my emails in less than 24 hours. Great Company!"
I love sammydress. I checked soo much online stores and nothing beated sammydress. I bougt a watch, ring and a bowtie. I love them all! The customer service is really awesome! They reply super quick too. Shipping didnt take long. It came in before I knew it! I would really recommand sammydress and I will shop her again!
I made a big order to start an online boutique. First off, I spent well over $600 in items. The quality clothing is very poor and cut extremely small. The items I received were nowhere near close to the pictures advertised. Some items were defective with paint missing off of the letters of a few shirts. I immediately contacted Victoria who urged me to send everything back and guaranteed me a refund. This was over 60 days ago and I still have not received a refund at all. I am now emailing Victoria everyday begging for my money which now she claims she doesn't owe me. Total rip off. What's worse is I paid shipping both ways which was pretty expensive since they are located in China. Please do your research and invest in quality items, not these items that looked like a six year old made.
Dear Kiera B.
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
If we did wrong, we would be fullyresponsible. Would you mind sending us your valid order number or email address? It would be highly appreciated that our cutomers could make the complaint complete and clear, not just an anonymous review.
Dear customers, we need your contact information to contact you and resolve the problem for you.
Awaiting for your contact information!
Have a nice day!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I ordered some dresses from Sammy Dress. Customer service contacted me promptly when one wasn't available so I could choose an alternative. The order came within the timeframe advised and dresses looked like the photos. I ordered freesize sort of styles so they fit well. I got a green dress to wear to a wedding and it was perfect-good fabric that flowed nicely and had some weight to it-it was fully lined too. I really like how Sammy Dress show photos of customers wearing what they've gotten-really shows how the items fit different body shapes which is VERY handy when buying online without being able to try on.
I absolutely love Sammydress! I am completely obsessed with their cute and stylish clothing and they're awesome deals! They also have amazing customer service!
The dresses I recieved were terrible, the sizing chart they provided was incorrect, the stitching was terrible 1 zipper wouldn't go up, 2x hems weren't sewn up, the material on the dresses were different when they were the same dress, they were completely see through. The customer service was the worst! They wouldn't refund me! Do not buy from them ever. Absolutely terrible
Dear Bree c.
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
If we did wrong, we would be fullyresponsible and solve the problem completely for you. Would you mind sending us your valid order number or email address? It would be highly appreciated that our cutomers could make the complaint complete and clear, not just an anonymous review.
Dear customers, we need your contact information to contact you and resolve the problem for you.
Awaiting for your contact information!
Have a nice day!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I always go to sammy dress for affordable and good quality items. My shopping experience has always been enjoyable and items have always arrived quickly.
Selling boys sizes as mens clothing. Ordered shirt which took almost a month to arrive. Ordered a medium and received a large. Yet, I can hardly button it and the long sleeves barely come past my elbows. When I unbuttoned it one of the buttons came off. Very much a RIP-OFF and I would not recommend this clothing to anyone. Very cheap and of poor construction. This shirt was made for a 13 or 14 yr old boy. BEWARE AND AVOID.
Dear B B.
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
If we made a mistake, we would be fully responsible and solve the problem completely for you. Would you mind sending us your valid order number or email address? It would be highly appreciated that our cutomers could make the complaint complete and clear, not just an anonymous review.
Dear customers, we need your contact information to contact you and resolve the problem for you.
Awaiting for your contact information!
Have a nice day!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Answer: Dear Dawn, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for issue mentioned. Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible.
Answer: Dear pamela, Thank you for your message.We want to resolve your issue in a appropriately way. For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm to offer your order number and state your issue in detail, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, We just want to protect the safety of your payment. As for details, would you please contact our ticket support center so that you can be get detaills ASAP? Please browse this link: http://support.sammydress.com/?lang=en
Answer: Dear Brit, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for size issue. Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/


Dear nam c.
We are so grateful for this feedback. It means a lot to us.
I want to start by offering a personal apology to the customer affected.
Would you mind sending us your email address or order numer here? We do and will try our best to resolve your order issues.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/