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Sammy Dress

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Sammy Dress

3.1
sammydress.com

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Sammy Dress Reviews Summary

The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,247
value
1,233
shipping
1,266
returns
697
quality
1,202

We monitor reviews for authenticity

Michigan
2 reviews
15 helpful votes
Follow Joe H.
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Ordered a large mens shirt. Coming from China, I found it cheaply made and the fabric was incredibly thin. The shirt also showed an "L" indicating a large but it was barely a medium. I demanded a refund which they would not pay. This companies fine print almost guarantees that if you are not happy with your purchase, its your loss! If you are not happy with the product and want to return it, you have to pay for all international shipping back to china!

Buyer beware, this place is the worst! You get what you pay for here and you will find you will regret it!

Date of experience: September 14, 2015
sammydress h. — Sammy Dress Rep
over a year old

Dear Joe H.
We're extremely grateful for your constructive feedback.
We wish to let the customer know that we are extremely sorry for their disappointment.
Would you mind sending us your Valid Order Number or email address? We would offer you a better solution.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/

NL
1 review
3 helpful votes
Follow Marry P.
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I placed a lot of orders at Sammy dress over the years. I did mostly order summer (maxi)dresses and jewelry (and some high waisted bikini's). I recieved one dress I didn t like so much, bull all the other items were great. Especially for such a low price (don t expect to get a 75 dollar t-shirt for 5 dollar...)

Please before you order pay good attention to the sizetabels on the article pages. A lot of items run small (Chinese sizes) and so don t pay attention to the labelsize (M, L, XL, etc) but just to the sizetabels with measurements.

Always be careful with online shopping and don t place large orders at once. This store also has shipping insurance and trackingoptions if you pay extra, but I have never used it for my orders (since they are many small orders anyway).

Also know that shipment from China to Europe takes about 3 weeks (sometimes longer).

I really like this store and the dresses, headbands, earrings and bikini's I did buy there.

Date of experience: September 13, 2015
KR
1 review
1 helpful vote
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Very easy to use site. Fast response from customer service and verification process was elite.

Date of experience: September 13, 2015
Australia
1 review
0 helpful votes
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Excellent!
September 16, 2015

Very positive experience! The dress I ordered arrived fast and is better than I expected. Good quality and looks like a million dollars! I will definitely shop with Sammydress again. Their customer service is great too. If you are looking for a bargain go with Sammydress, you cannot go wrong! :)

Date of experience: September 12, 2015
Japan
1 review
11 helpful votes
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Ordered 3 dresses for a special occasion. Tried to check on my order. No response when called. Waiting for too long. Got my packaged today. The dresses wasn't the same as the pictures. Very unsatisfied. Never order again. Waisted 45 dollars.

Date of experience: September 12, 2015
sammydress h. — Sammy Dress Rep
over a year old

Dear Joanne s.
Thank you for being kind enough to tell us about your experience!
You are our valued customer, we hope you could send your order number to us, cause we are willing to solve the problem for you.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/

New York
1 review
6 helpful votes
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Cannot return items
September 15, 2015

I have tried to have patience with this company - there is no order number that can be referred to nor a return address - the "chat live with us" is non-existence - Well you get what you pay for. I will never deal with company again - And if I can help it along none of my friends will neither. Never again

Date of experience: September 12, 2015
sammydress h. — Sammy Dress Rep
over a year old

Dear Sheila C.
We thank you for providing us with important information about your situation.
Let me start by apologizing for your experience. We really want to make this right.
You are our valued customer and very important to us, would you mind informing us your order number or email address or phone number? Cause we are willing to solve the problem for you.
Thank you again for bringing these matters to our attention.
Hope hear from you soon!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/

Missouri
1 review
9 helpful votes
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IT HAS BEEN OVER A MONTH AND STILL NO PACKAGE. ARE YOU KIDDING ME! ABSURD AND NOW THEY SAY IT COULD TAKE UP TO 90 DAYS. DONT BE STUPID PEOPLE THEY ARE A JOKE. LOTS OF GREAT SITES WHERE YOU GET CLOTHES IN LESS THAN A WEEK

Date of experience: September 12, 2015
sammydress h. — Sammy Dress Rep
over a year old

Dear Kelly T.
We want to thank you for telling us about your situation.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
Would you mind provding us your Valid Order Number? Maybe it is an experience originate from other sites which you used.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/

Tennessee
1 review
8 helpful votes
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Overall service
September 15, 2015

Why does my anti-virus/anti-spyware warn me about accessing your site? I'm reading reviews by customers and they are not very favorable. Enlighten me about your company

Date of experience: September 12, 2015
sammydress h. — Sammy Dress Rep
over a year old

Dear Shelia J.
Thank you, we always welcome feedback from our valued customers.
Would you mind telling us your Valid Order Number or email address? We kindly suggest every customer try more browsers and make sure the downloads is good when using our site.
We really want the customer to be completely satisfied and will strive towards this goal.
Hope we can get in contact and solve the problem soon!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/

TT
1 review
0 helpful votes
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I love sammyDress
September 15, 2015

I think I am addicted to SammyDress, they always have new things and at great prices. Any issue you may have just send them a message and they get back to you within a day or so. They are very helpful and the site is overall amazing. Lots of opportunity to get things at a reduced price. SammyDress keeps me looking good and for less. Whats not to love about that.

Date of experience: September 12, 2015
New Jersey
1 review
11 helpful votes
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NEVER AGAIN!
September 14, 2015

Wow! If only I read all the reviews just a minute before I purchased! I would have turned my head in another direction! SMH... I purchased two items and both was too small. As a Matter of fact both was so cheap looking and poorly stitched, while trying to put the dress on the gold asscesory in front of the dress popped off with ease while the stitching on the bottom of the dress unraveled right before my eyes and the swimsuit had a wire coming out of the bust part! FACTS: For Sho you get what you pay for! How do you purchase an item NOT one but TWO sizes larger and still end up with both items way smaller! NEVER AGAIN IN THE HISTORY OF MAN KIND will I EVER purchase from this sight again! Very disappointed! The dress I purchased was to be worn for my birthday bash I'm having in a couple of weeks. I'm extremely HEATED about the outcome. Lesson learned NEXT...

Date of experience: September 11, 2015
sammydress h. — Sammy Dress Rep
over a year old

Dear Cassaundra W.
Thank you for being kind enough to tell us about your experience!
We're very sorry for your concerns and the issues you have raised.
Would you mind posting your valid order number also? We are more than willing and glad to assist you resolve this problem.
Please understand that we are more than willing to assist any customer. That is why we are always here to help.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/

Washington
2 reviews
4 helpful votes
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Ordered first dress, fit great absolutely better then expected. Order two a shirt I ordered in xl well it might be for a child. Order 3 want to send back 5 of the 8 things I ordered, as they do not fit and they are all xl. Way to small. Two of the blouses are made of a stretchy material so they are okay. I have contacted them 3 times this week with absolutely no reply, it says it is processing. Really!

Date of experience: September 11, 2015
sammydress h. — Sammy Dress Rep
over a year old

Dear Christina B.
Thank you, we always welcome feedback from our valued customers.
I want to start by offering a personal apology to the customer affectedWould you mind posting your valid order number also? We are more than willing and glad to assist you resolve any issues related to your order.
We fully understand your frustration and we apologize for the inconvenience. We hope that you choose to give us a second chance next time. This is certainly not the way we do business, so we will endeavor to provide you with the highest levels of service.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/

Texas
1 review
0 helpful votes
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Love sammy dress
September 14, 2015

I love this site. Never had a problem with my orders there. And the prices are incredible. I would definitely recommend this site.

Date of experience: September 11, 2015
Illinois
1 review
10 helpful votes
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UNABLE TO RETURN
September 14, 2015

THEY HAVE THE METHOD SET UP ON THEIR WEBSITE UNDER CUSTOMER SUPPORT, BUT WHEN YOU FILL OUT THEIR FORM THERE'S A CODE YOU HAVE TO ENTER AND NO MATTER WHAT YOU ENTER YOU GET A MESSAGE SAYING IT'S THE WRONG CODE.

Date of experience: September 11, 2015
sammydress h. — Sammy Dress Rep
over a year old

Dear CAROL T.
We thank you for providing us with important information about your situation.
Let me start by apologizing for your experience. We really want to make this right.
Would you mind posting your valid order number or email address or phone number also? We are more than willing and glad to contact you and solve the problem together.
We will learn from this and strive even harder to improve the shopping experience for all of our shoppers. We want to make Sammydress a great place that provides the best possible experience for every one of our customers.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/

Illinois
2 reviews
5 helpful votes
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I purchased an order a couple of months ago. I bought a coat a pair of boots with fringes, a pair of embellished sandals. I received the boots and coat about three weeks later. My sandal were not included. I ordered the largest size in th e coat. The coat was too small, I gave it to my 13 year old granddaughter, who wears a size 7 in juniors.The boots were supposed to be red, they were burgundy, cheap material.The sandals were not in the order. I received them a couple of days later. I wore them, a lot of the rhinestones began to fall out, very cheaply made. Ruebena Parnell

Date of experience: September 11, 2015
sammydress h. — Sammy Dress Rep
over a year old

Dear Ruebena P.
Thank you for taking your time to write your review!
We wish to let the customer know that we are extremely sorry for their disappointment.
You are our valued customer, would you mind posting your valid order number or email address or phone number also? We are more than willing and glad to contact you and solve the problem together.
Thank you again for bringing these matters to our attention.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/

Pennsylvania
1 review
1 helpful vote
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I have finally found the fashionistas #1 website for styles! My mind was blown at how exceptionally well the website and app are put together. I've never seen so many beautiful options of dresses and accessories to clothes and outerwear to shoes to wigs, even cute tights! They literally have everything, and if you want everything that you see, it's not going to break your bank account at all. I love that the photographs of the products are the exact item you recieve, if not BETTER. The community wall has to be the most genius idea ever. It's REAL customers wearing exactly what they purchased and showing off how beautiful it truly is! What I really was amazed by how quickly I received my items, literally less than 2 weeks (11 days!) And the customer service... 10/10 stars! Incredible! I've never received feedback so quickly from customer service in my life, and I order online all the time. They were actually quicker on answering my questions, than if I were to call any others service line, and we were emailing! I wish that every one that wants to spend little to look amazing would shop on Sammydress, I've never been so satisfied with a website, customer service, products, and perfect delivery. They are and will remain my #1 spot to shop for anything and all of my holiday gifts!

Date of experience: September 11, 2015
New York
3 reviews
8 helpful votes
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Fraud on the highest level.
September 14, 2015

Just to start of the worst experience ever, Tried using my American Express., Site kept bouncing back to PayPal. OK no problem. Insult is that they are requesting photos Credit card, Passport pictures, etc. First of all we as consumer are trusting that you are in good faith, Now I understand why your company by pass major credit cards. With in seven days I canceled this transaction with this company due to lack of customer service and fake Reviews. From Reading complaints and issues of quality I stand behind these complaints 100% ( *Note I am a Quality Control Tech here in NYC working for a women sportswear company and we do manufacture in Guangzhou China.) please stop selling defective merchandise, There are good people and factories out there)

Date of experience: September 11, 2015
sammydress h. — Sammy Dress Rep
over a year old

Dear Michael J.
We want to thank you for telling us about your situation.We want to thank you for telling us about your situation.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
You are our valued customer, would you mind posting your valid order number or email address or phone number also? We are more than willing and glad to contact you and solve the problem together.
We will strive even harder to improve the shopping experience for all of our shoppers.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/

Texas
1 review
0 helpful votes
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I love sammydress!
September 14, 2015

When I first ordered I was a little nervous about it, but thought because the clothes looked so cute I would go ahead. It took about 2 weeks for me to receive my order. I choose the standard shipping method. I was so happy when it arrived! All of the items I received were well sewn and the material was better then what I can buy at department stores. Some tips for ordering: Make sure you know your measurement and check each chart for each item. Don't just order a size because it's what you usually wear. Also, look at each items dispatch time under the items title. Some items only take 3 days, some take longer like 10-15 days just to start the shipment. If you choose those items and regular shipping it may take longer to get your order so be patient, but it's worth the wait!

Date of experience: September 11, 2015
GB
1 review
5 helpful votes
Follow Mia Q.
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I ordered what looked like a beautiful lace dress but what I received bore no resemblance to it - the 'dress' I got looks like it has been badly made from chopped up lace curtains:

At the neckline, the lace is just chopped off and left to fray and is badly stitched to the nasty thin nylon lining matetial; the seams do not match so there is a 2cm difference between the shoulder and dress front panel; there is NO fitting - no darts, no shaping, just a gathered 'bag' of nylon lace stitched to a shapeless, messy, badly made 'bodice'. The 'underskirt' is simply a piece of thin, NASTY nylon lining fabric which only comes halfway down the skirt.

It looks like they take images of real, good quality items and then make their own rubbish versions of them to sell.

As soon as the item arrived and I realised it is unwearable (2 days ago) I contacted the Support Centre to request a return and refund. I sent photos of all the appalling examples I mentioned.

Their reply? 'We think this defect is small so we only offer 10% refund.'

So my advice?

DO NOT buy from these people - the images are NOT what you will receive. And ignore the 'we are so sorry' replies after other complaints, they do NOTHING about customer complaints, you certainly won't get your money back and believe me, you'll want it back!

I'm going to make a video of the disastrous dress and upload it to YouTube within the next day or so, as the image really doesn't do it justice - it is unwearable!

Date of experience: September 11, 2015
sammydress h. — Sammy Dress Rep
over a year old

Dear Mia Q.
Thank you for informing us about your shopping experience.
We take this seriously and want to tell the customer how sorry we are for not meeting their expectations.
You are our valued customer, would you mind posting your valid order number or email address or phone number also? We are more than willing and glad to contact you and solve the problem together.
You are a valued customer, and we are committed to providing you with the best service possible.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/

Arizona
1 review
0 helpful votes
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BEST SITE EVER!
September 14, 2015

I just received my second order a few days ago and have had nothing but good experiences with Sammydress.com My items have never taken too long to arrive to me I get the second fastest or fastest shipping and all but one dress fit me perfectly. And that one thing that didn't fit me was part of my first order so I didn't take measurements and just tried guessing. Whenever I had any questions regarding my order I always got a reply by the next day. Sammydress is amazing and I look forward to shopping with them for a very long time

Date of experience: September 11, 2015
Hawaii
1 review
0 helpful votes
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It was so quick and easy to order. Their clothes are amazing and super affordable. I had no problems and I am very happy on what I purchased.

Date of experience: September 11, 2015