Sammy Dress
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Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
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I had a wonderful experience shopping with sammy dress I like their clothes prices and customer service!
DONT WASTE YOUR MONEY. I ORDERED A SINGLE PAIR OF BOYS JOGGERS AND HAVENT RECEIVED THEM. IT IS NOW SEPT. 10 ORDER WAS PLACED AND PAID FOR AUG. 3 ahhh YEA! YOU DESERVE A SLOW DEATH FOR ROBBING PPL #go$#*!yourself
No order very strange I will have to dispute my credit card cheap prices but not any good if you never receive your order
Dear Sharon H.
We're extremely grateful for your constructive feedback.
We're very sorry for your concerns and the issues you have raised.
You are our valued customer, would you mind posting your valid order number or email address or phone number also? We are more than willing and glad to contact you and solve the problem together.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
FAKE $#*! COMPANY! WITH NO CUSTOMER SERVICE FOR $#*!! IVE BEEN TRYING TO GET A REFUND FOR A WEEK NOW, AND THEY KEEP SAYING THE SAME THING "SEND US PHOTOS AND SKU NUMBERS" SO I DO, AND THEY RESPOND THE SAME MESSSAGE "SEND US PHOTOS AND SKU NUMBERS" ITS LIKE IM TALKING TO A ROBOT! I NEED HELP! NOBODY ISHELPING ME, THERE PHONE LINE DOESNT WORK AT ALL - SAYS ITS BUSY - ALL THE TIME. THERE 24/7 CHAT SUPPORT DOESNT WORK, NOBOYD REPLIES TO ME. DONT WASTE YOUR TIME WITH THIS COMPANY, YOU WILL B DISAPPOINTED IF YOU DO!
Dear CORI H.
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
Please kindly check our return and warranty policy http://www.sammydress.com/m-article-id-16.htm
Would you mind sending us your Valid Order Number or email address or ticket number? We are more than willing and glad to fix the order issue for you.
Please feel free to seek our support center for help, we are always there for our customers.
http://support.sammydress.com/?lang=en
Hope we can get in contact and solve the problem together soon!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I have called all numbers no answers and I have emailed them too ordered Aug 27 and they shipped it Aug 30 and I paid for them to be here and still not here tracking number don't work either...
Dear Ashley h.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Would you mind sending us your Valid order number, Phone Number, ticket number, email address? We are more tgan willing to check your order in our system and resolve the shipping problem for you.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Awaiting for your contact information!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I'm two weeks into waiting for a response from SammyDress' shipping partner telling me my ETA. Should have known something was wrong based on the low prices of all their clothing.
I do not expect to hear from them. Be warned! Do not buy anything on their website.
Order M**************
Dear mark c.
Thank you for your important feedback and for letting us about your experience with us.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We shipped your order out on September 12th, please kindly check your order http://user.sammydress.com/m-users-a-orderinfo-n-M1508221114470349.htm?type=1
And follow your order online http :// www.dhl. Com/en/express/tracking. Html? Brand=DHL&AWB=1390225771%0D%0A
It was delivered, have you received it?
We will be more than happy to contact the customer directly to reach an amicable and acceptable solution. We will learn from this experience and ensure that steps are taken to prevent it from happening again.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Yes the prices are unbeatable and the pictures look fantastic BUT its all an illusion! It is a pure illusion designed to lure in poor, desperate women like myself that cant ever seem to have enough clothes. I ordered a maxi dress, two shirts, and a pair of pants. Guess how many of them are actually wearable? JUST ONE! The maxi dress is the only thing fit to leave the house and its still poorly made and entirely too long. Not to mention the extra money I paid for "two day shipping" was more like "it will get here when it gets here" money. I knew it had to be too good to be true and it was. PLEASE DO NOT ORDER FROM THIS SITE. If you doubt me, go watch all the youtube reviews for sammydress.
Dear Katie T.
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Could you please sending us your ticket number or Valid order number by message here? I would apply a special solution for you.
We cannot apologize enough for any inconveniences this may have caused you or any of our customers.
Thank you very much for using our site and providing us your valuable opinion.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
This is a site which is presenting items which are possibly then copied in a cheap material (polyester) and with very bad workmanship of tailoring and stitching...
I made a complaint of not having received my items after a month to be told they were delayed in transit - funny because when the items eventually arrived the date of postage on the package was the date I had made my complaint...
Not amused and very annoyed that I have been scammed in this way.
Dear Gail B.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
Please kindly forward us your Valid order number or ticket number so that we can check for you and find out where the disconnect is.
Those who read our reviews will note that while we are not perfect, we strive to be. As such, feedback like this is critical to us. We would try our best to fix the relationship with any affected customer.
We are looking forward to hear from you soon!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I got some tops and a handbag from SammyDress and didn't have any problems at all. I am six foot tall, and 160lbs, if I can find clothes there to fit me then anyone can! They are asian sizes so go on hand measurements only. My order took 19 days to get to me, which for China is fine. Items were just as in the photos.
The range and prices are just superior. I'll be continuing to shop here.
I had a disappointing experience with sammydress.com and posted a negative review here. The company contacted me and offered a partial refund. I was glad to hear from them and their offer. In other words, my opinion of them changed from bad to good. If you make yourself heard, they will respond in a positive manner.
Dear Diana S.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Could you please sending us your Valid order number, ticket number or email address by message here? We are more than willing and glad to assist you resolve the order issue.
We cannot apologize enough for any inconveniences this may have caused you or any of our customers.
Hope hear from you soon!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
BUYER BEWARE! Sammy dress NEVER delivered a dress I ordered back in February of 2015. It is now September and still no dress! They are the worse rip off on the web. You should just donate that money to charity. At least you won't feel like a sucker! DO NOT BUY ANYTHING FROM SAMMY DRESS! YOU WILL BE TOTALLY DISAPPOINTED! I have written the more times than I can count. Still no dress. I asked for a refund. THEY DON'T GIVE REFUNDS! I gave one star because it would not register 0 stars! PLEASE STAY AWAY FROM THIS COMPANY.
Dear Eeee J.
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We value your opinion, therefore, would you mind providing us your Valid Order Number, ticket number or email address?
Again, I am sorry for the frustration this has caused you and hope that this will set things right.
Thank you very much for your kind support in our work in advance!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
They sent the wrong item. No paperwork. Refuse to give me a refund. Stuck for $60.00. No getting in touch with them; they are out of China! VERY UNHAPPY! I DO NOT recommend making a purchase with this disreputable company.
Dear Jo D.
We want to say thank you for providing us with important information about your situation.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Would you mind sending us your valid order number or email address? So we can contact you check the order status for you. It would be highly appreciated that our cutomers could make the complaint complete and clear, not just an anonymous review.
Dear customers, we need your contact information to contact you and resolve the problem for you.
Awaiting for your contact information!
Appreciate your kind support in our work!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I'm a little concerned about this site. I placed an order a couple days ago and I got an email that my order was shipped and they provided me with a tracking number but when i tried tracking, it told me tracking number was invalid. There's no way for me to contact them. Chat does not work and neither does tbier customer services number. I'm worried about debit card I used for purchase
Dear Norma F.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by offering a personal apology to the customer affected.
Would you mind sending us your valid order number, ticket number or email address? We are more than willing and glad to assist you. It would be highly appreciated that our cutomers could make the complaint complete and clear, not just an anonymous review.
Dear customers, we need your contact information to contact you and resolve the problem for you.
Awaiting for your contact information!
Have a nice day!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I love everything I have gotten from Sammy Dress, they has wonderful prices and products that always arrive 12 days after they've been shipped out! I have bought gifts for loved ones who enjoy the products just as much and have recommend it to all the people I know and meet.: 3
I ordered a medium because I went by the size chart. I got them a month later (don't even get me started on that one) and they are way too big. I got three of these in different colors and all three were smashed into a package, smaller than a manila envelope so they are really crushed and wrinkled. They look nothing like the pictures. The bust part is slanted, not straight, so you have some side-boob (not something I wanted). The shirts are way shorter than they look on the model. It comes to barely the top of my pants... but then again they were so crinkled, it could be a little longer if they were ironed. All in all, they are not what they look like in the picture. Just about the only thing that was just like the picture, was the color of the shirt. I'm scared to order them in smalls because I don't want to wait another month or longer to get them back, and they may be even shorter!:/
UPDATE: They were willing to give me $6 back...$6! I paid over 40! I got three of the same shirt, different colors. One was way short and fit big in the top, the second one was longer, but the collar was choking me. The third, was longer, but the top was way off. How do 3 of the same shirts all fit so different!? The material for them was also very cheap and the stitching was already coming apart and I hadn't even worn them! I'm pretty sure they have fake pictures that they steal from a reputable site and hire some cheap workers who have know sewing experience, to sew what "looks" like the pictures. Also, I'm pretty sure the reviews that are 5 stars, are employees of the company. STAY AWAY FROM THEM! CANCEL YOUR ORDER! DISPUTE THE CHARGES WITH YOUR CC COMPANY! REPORT THEM TO BBB!
Dear Jennifer H.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
If we did wrong, we would be fullyresponsible. Would you mind sending us your valid order number or email address? It would be highly appreciated that our cutomers could make the complaint complete and clear, not just an anonymous review.
Dear customers, we need your contact information to contact you and resolve the problem for you.
Awaiting for your contact information!
Have a nice day!
Kind regards
Sammydress Customer Service
The quality of the merchandise is poor and the clothing does not look at all like the picture. I asked about returning and and was told there would be a fee and I would have to pay to mail it to China. I was not compensated for my unhappiness. I would not buy from this site again!
Dear Julie F.
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
We're very sorry for your concerns and the issues you have raised.
Please kindly check our return and warranty policy http://www.sammydress.com/m-article-id-16.htm
The product is fine but I don't want it anymore
You have 30 days from receiving the goods to contact us.
If you return the item for an exchange or refund you will have to pay the shipping cost both ways.
We will do our best to help you as long as the returned items are unused/unworn, unwashed, come with all original tags and their original packaging. Any product that has been used is automatically disqualified for a return.
Would you mind sending us your valid order number or email address? We are more than willing and glad to assist you resolve any issues related to your order.
Dear customers, we need your contact information to contact you and resolve the problem for you.
Awaiting for your contact information!
Thank you so much for your kind support!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Bought a shirt and a bag for my husband. The shirt was even better than I imagined! And the burger and fries print looked amazing aswell! The bag was also better than expected, and it wasn't too small!
At first I had a problem with my bathing suit which I received because the size it came in was smaller than it should've been. However, after contacting sammydress, they understood what happened and they sent me another bathing suit with the correct size with no extra charge. Thank you sammydress.
I was to have gotten my order about two weeks ago - it's been well over a month and when contacting SammyDress their answer is that I should try waiting again as long, and asking my post office if they are holding my package for some reason. Luckily I paid with PayPal, as this is my second negative experience this summer ordering from overseas. I've always had very good luck. Not this time. If my order doesn't arrive, and in as-advertised condition, by the end of September I will be disputing the charges.
Dear Elizabeth S.
I want to start by thanking you for notifying us about the issue.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
Please kindly check your order http://user.sammydress.com/m-users-a-orderinfo-n-MM1508061010148460.htm?type=1
Please don’t worry, your order had been shipped out on August 6th.
However, we note that you did not request a tracking No. During the order checkout stage, therefore we are unable to track the progress/location of the order for you.
Because it is an unregistered parcel, it may be slower than other shipping methods.
We will send you an email about the details, please kindly check and reply in time, hope we can resolve the problems soon.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
"I just finished my second order with this company and I wanted to share my experiences because they have both been fantastic. Having seven children it can be pretty expensive buying clothes for everyone, especially nice stylish threads. I found this site and the prices are right on the money. The quality of the products has stood the test of time and held up to four teenage boys. My sons have even taken to ordering on their own. Whenever I have had a question I have used the online chat and the responses are very helpful and courteous. Two caveat's: I see some people comment about the shipping time, (if in the U.S.) it can be a little long (a couple of weeks maybe) but remember it is coming internationally and given that it's fine. Also the sizes run small so you may want to order a size larger than normal. The bust and shoulder sizes are listed on the site if you want to measure. I typically go one size larger and it works out great. I would recommend to anyone."
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Daniel J.
Thank you for being kind enough to tell us about your experience!
Let me start by apologizing for your experience. We really want to make this right.
You are our valued customer, would you mind posting your valid order number or email address or phone number also? We are more than willing and glad to contact you and solve the problem together.
All customer feedback is vital for us, whether good or bad, so we are grateful to learn about this customer's experience.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/