Sammy Dress
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Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
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My order was "not available" until 21 days after it was placed. I was not notified of the delay in product until my inquiry of my tracking number for my delivery as I was expecting it within the time frame promised. I was offered to "replace" items if I chose. When I asked about the replacement items with expedited shipping due to my inconvenience and error on their part, I was told I could get the expedited shipping with added fees at my expense. I'll take my business elsewhere.
I wish I would have read these reviews first. Ordered 3 things and the quality is horrible. Strings hanging out of buttons and a belt that doesn't even fit around my waste. I tried to get a refund but they make you jump through hoops. I finally submitted all proof and now they want to give me a discount on my next purchase instead of a refund. I will never buy from them again. It also took forever to get my order. Cheap Cheap clothes. Don't waste your time or money.
Dear jessica d.
Thank you for being kind enough to tell us about your experience!
Let me start by apologizing for your experience. We really want to make this right.
You are our valued customer, would you mind posting your valid order number or email address or phone number also? We are more than willing and glad to contact you and solve the problem together.
All customer feedback is vital for us, whether good or bad, we are grateful to learn about this customer's experience.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
It was my first purchase in SammyDress, I enjoyed the request came well packaged and came examtamente what I ordered.
I will buy more often, you have many product choice and I like that a lot.
I wanted to share that I had an awesome experience with Sammy Dress. Quality of products is awesome and I would definitely buy here again. I'm very happy with shipping. I paid for expedited shipping and I got my products faster than the stores here in the U.S. I placed my order on a Sunday and by Thursday I had all of my dresses at my door step. What I recommend everyone doing before ordering is ask if your item is in stock that will make your purchase go faster, better, and, will make everyone happy.
I've had a great experience with this website so far, not only are there great deals but there is also free shipping!
I really like this website, order from them all the time, any times I've had an issue with my order they are always happy to help. Really good quality. Just always read reviews and description of each item and it will be no worry.
My order came in earlier than predicted and everything is made affordable for everyone! My clothes are super cute and fit fine. My boyfriend's cross necklace came in nice and he revives compliments on it all the time! I am always shopping at sammy's dresses!
The only person who can shop at Sammy Dress is a 100 lb. size zero. Even then, the quality is crap. Terrible workmanship. Things were all misshapen and odd. I ordered XL to 2XL on all of the items in my order and the only person who could squeeze them on was my 17 year old daughter who is a size 0. I would like to send everything back and get a refund of my money, but they are hard to deal with and don't want to return items.
Here's the kicker... they 'resolved the conflict' by giving me a $30 refund of my $200 order. They gave me other options as well, like shipping the items back to China on my dime, yeah, no thanks. I'm sorry but that is not good customer service. This company is shady.
Dear Diane C.
I wish to say thank you for providing valuable feedback to us.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
We kindly suggest every customer refer to the Size Chart before they order the item.
You are our valued customer, would you mind posting your valid order number or email address or phone number also? We are more than willing and glad to contact you and solve the problem together.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I bought few items from this website and paid 35% of the overall cost in expedited shipping. I has been over 14 days; my order is still marked as processing. It is not even shipped out yet. I try to contact them by phone; at first, the line was busy. I tried and tried, it rang for a few times then it goes to a voicemail that has no greeting; so you cannot even determine whether you've gotten the right number or not.
This is so frustrating! Never Again!
This is such a scam!
Dear Miguel J.
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Due to the delay delivery of our supplier, we could not schedule the shipment of your order before, if it’s too late for you, please be rest assured that we will full refund you, if you still need to buy, please place a new order.
Would you mind sending us your Valid Order Number or email address or ticket number? We would offer you a better solution.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Terrible service, constantly lying about processing and shipping time.
Dear Greg S.
Thank you for taking your time to write your review. We really appreciate the feedback.
We value your opinion, therefore, would you mind providing us your Valid Order Number?
Again, I am sorry for the frustration this has caused you and hope that this will set things right.
Thank you very much for your kind support in our work in advance!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I ordered an order and paid more for expedited shipping than the actual items and here it is over a week later and no order or communication from the company whatsoever... The phone number is busy 24/7 so this being my first experience with the company is my last. Two thumbs down! I'm thinking of disputing the charge on my card being that I have yet to hear back! Not good business practices...
Dear Armenia t.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Could you please sending us your order number by message here? We are more than willing and glad to assist you resolve the order issue.
Once again, I want to restate our apology to the customer for their experience. We are responsible for this and we will work hard to resolve this issue for them and to prevent it from occuring again in the future.
Hope hear from you soon!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
This store makes their items look fantastic in picture but in reality their items are not shown properly. The clothes are to tight and the accessories are made of cheap products. Worse of all, you can not return the clothing because shipping would be more expensive than the item itself. I should have known that a cheap store would have cheap prices for cheap good. I do not recommend this and although the prices may catch your eye, the items are not worth it.
Dear SammyDressis n.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
Please kindly forward us your order number so that we can check for you and find out where the disconnect is.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We are looking forward to hear from you soon!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Can not get customers assistance on the line! I've also have been waiting for my order to come in over "2" months now!
Dear Jennifer L.
I want to start by thanking you for notifying us about the issue.
Would you mind sending us your order number or phone number here? So that we would be able to reach you and offer you a better solution.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I order 2 items on July 29th and it is now August 14th. I've written them several times and I get the same results... I will NEVER order from them again... This is the worse service I have every dealt with. I could have knitted a pair of pants and dress by now... Is this a scam or what? So sad if it is. The items they have on their website are actually nice but if it takes this long to receive your items I'll rather do with out
Dear tracy T.
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
Could you please sending us your phone number or Valid order number by message here? I would apply a special solution for you.
We cannot apologize enough for any inconveniences this may have caused you or any of our customers.
Thank you very much for using our site and providing us your valuable opinion.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
It took for my order to come... I spent 65.00 and only recurrences received some of my order... Trying to contact them line is always busy
Dear Kelly L.
Thank you for your important feedback and for letting us about your experience with us.
Could you please send us your Valid Order number or Phone number here? We would call you specially to resolve your order issue.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Hope we would get in contact soon!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I will NEVER use this site again. The clothes are very poorly made, and it takes FOREVER to get items. I waited over a MONTH and whn I got the order it was WRONG! STAY AWAY
Dear Kelly O.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Would you mind sending us your Valid order number and Phone Number? So that we would try our best to resolve your order issue.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Awaiting for your contact information!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Rosegal, Zaful, and SammyDress are all teh same company and items you receive from Sammy Dress and Rosegal will have the Zaful label. They sell fakes of the items in the pictures. What you receive will NOT be as pictured in the ad. It will be a different type of material than pictured, different pattern even if patterned and it will be a different design and smaller than the measurements they provide. DO not waste your money... And They steal pictures of clothing from valid sites and then try to replica them, but they do a horrible job. They use a substandard material, horrible craftsmanship, and it won't look like the pic as in the ad at all. And returns are near impossible, DO not dispute with them, but instead directly with your payment source. ( bank, credit card co, paypal, etc...)
Please file a dispute through who you paid through, take pics of the items you received as well as save a copy of the item as presented on their website, describe the differences in the item you received compared to how it was represented on the website, sizing, fabric,
Item design, workmanship, etc. Also go to the USPS and research how much it would be for you to return the item to the company in China, and include that information in your dispute as well. This should get your money back as well as ding those scammers at Rosegal as well.
And then go file a complaint with the FTC too, since they use a USA based phone number, out of New York, New York, you can. Use the Online Shopping category, and select "Other" ( Zaful and SammyDress are all the same as RosaGal, with Zaful being the label on the clothing they send out.) We can get the out of the USA, and maybe out of business if everyone bands together and complains!
Dear Diane M.
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
Would you mind sending us your Valid Order Number or email address? We are more than willing and glad to fix the order issue for you.
All this being said, if the customer isn't happy, we aren't happy. We are always looking for ways to make our communication more effective and if there's anything we can learn from this situation, it will help us avoid this issue going forward.
Hope we can get in contact and solve the problem together soon!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Loved all of the outfits i ordered. Almost everything was true to size and color. Can't wait to show off the outfits! :)
I normally only buy from large well known companies but decided to give SammyDress a try because they had the cutest bathing suit ever! I was not disappointed. The product was exactly as shown. The shipping was faster than what they said it would be which was great because I was expecting it after my vacation but I actually got it before my vacation.
I placed an order on August 27 2015. I did not receive email about shipping. Here it is almost a month later and still no word about when I can expect my order. I've submitted two different inqirerys and have heard NOTHING! THIS IS BAD BUSINESS! DONT MAKE THE MISTAKE I MADE BY BUYING FROM THESE PEOPLE!
Dear Gary K.
Thank you for taking your time to write your review!
Would you mind sending us your Valid Order Number or email address? So we can check the order status for you. Sometimes customers has several email address and they log in the wrong email account which doesnot have the email from us.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Waiting for your reply, hope hear from you soon!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Missy L.
Thank you for informing us about your shopping experience.
We take this seriously and want to tell the customer how sorry we are for not meeting their expectations.
Due to delay delivery of our supplier, we could not schedule the shipment of your order, if it’s too late for you, please be rest assured that we will full refund you, if you still need to buy, please place a new order.
You are our valued customer, would you mind posting your valid order number or email address or phone number also? We are more than willing and glad to contact you and solve the problem together.
You are a valued customer, and we are committed to providing you with the best service possible.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/