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The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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So I used expedited shipping, it was worth it and I was even able to reroute it, when I missed it at home, to come to my work.
The dress I ordered was ordered large because of the differential component to all Asian Fashion sites and now I am customizing the dress to me. I love perfecting a piece to me and I hid a stitch by the points of the purple bust so I can wear the collar popped or folded down. I will do a long dart under the armpit to take in the bust and waist.
The quality always equals what you paid and I suggest always measuring, based on size chart, in cm (most accurate).
Vintage Women's Sweetheart Neck Floral Print Sleeveless Ball Gown Dress
Wish I would have read these reviews first. I placed an order and paid for faster shipping service. The site says it has been shipped but no way to tell by what method and where in the shipping process it is. Thank goodness I cancelled the 2nd order. Try sending an email to find status and no answer.
I wish they would get things straight and stop wasting my time and money. Wish i could call and have the order traced or possibly have my money refunded.
Sammy... get your crap straight.
Sammy Dress is awesome! I love the clothes and prices. I have already referred several of my friends to this site. Can't wait to see what I buy next!
The clothes are as they look, both super cute and stylish.
Be sure if your american though to order 2 sizes bigger then the size says to fit you correctly. I didnt know this and some things didnt fit, but over all i was pleased and made another order, with my correct sizes.im excited to recieve it! The clothes are priced well however they could work on the shipping costs. Sammydress styles are just to adorable, would love to see them make more plus sized things as well.
Hello all, I ordered a dress from here and it literally fit me perfectly. In all fairness, I must note that I have c cup boobs. If I still had large breasts, I would not have been able to fir that dress. I ordered a 2xl because I figured their clothing ran pretty small. When it got to me approx. 3 weeks later, it was AMAZING! I love the dress the ONLY down-side is that I am 5'3 so I think this was made for a taller person. Its too long for me, unless I wear some very convincing stilettos... but I have not one complaint about it. If you do what I did, you might have less expectations of Sammy Dress. I read the reviews and was reluctant to purchase from here. So what I did was, ordered the cheapest dress and accepted that I was probably going to lose this money forever. I ALREADY expected that. I paid for the dress and put it to the back of my mind. When it arrived, I wasn't even excited because I expected garbage, however, I was MORE IMPRESSED than what I read. I will order again!
I started ordering from this wholesale clothing online store, because my sister told me about it. I love the great prices and the quality of their products. I've heard the war stories too, but thought I'd say something positive here on sitejabber for the both of us. My sister has placed over twenty orders from them and I have placed five. We both agree, flat rate shipping takes to long for US citizens, we (my sister & I) want it now! If you place a fifty dollar order it might be a few dollars more for expedited shipping, but worth the money. Be a wise shopper, look at the measurements for the individual clothing you are purchasing. Just like here in the US different manufactures have different measurements. My sister told me to watch the sizing to start with, but I didn't do it on one dress and ended up giving it to her. My bad, her gain, LOL So enjoy shopping on Sammydress, I think they have great prices, quality products, and good customer service!
This place does not even deserve one star! Products look nothing like the picture and you can tell whoever made the clothes just copied pictures and sewed them together themselves. I ordered a large in a shirt to wear with leggings and it says Large, but is the size of a child's onesie! I can't even get an arm in it and u can see the strings where they made a fake tag and sewed it onto the fabric. I will never order from here again. I should of know it was too good to be true! Be careful guys, this place is a scam!
Dear Kari S.
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
Please kindly check our return and warranty policy http://www.sammydress.com/m-article-id-16.htm
Would you mind sending us your Valid Order Number or email address? We are more than willing and glad to fix the order issue for you.
Hope we can get in contact and solve the problem together soon!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I have placed 6 orders and getting ready to place order number 7. I just cant get enough of this company and the deals. The jewelry is awesome and so affordable that I just cant quit ordering. Everything I ordered is beautiful and everyone wants the pieces that I have decided to order for family and friends too. I also get discounts and earn S
Points that help to bring the total of your order down so you can order even more.
I ordered several dresses from sammy dress and was very impressed with the quality of my items. I get lots of complements and am very happy with the price I paid for them. I was a little worried about shipping at first since it is overseas but everything came quickly without any problems.
I enjoy shopping on Sammy Dress a lot; I've bought dresses and even house ware from them. I've never had a problem with them, even when some items can take up to a month get to me. When I contact them about a problem, it gets solved as soon as possible, and the staff is never rude or anything. I just ordered jeans and a pair of shoes that I'm looking forward to getting! I will continue to use this site and get great items!
First ordered the items and waited 21 days to contact them when they all showed still processing. Response was items are out of stock will be back in three weeks. When I ordered the items they showed 7 to 14 days processing and when he responded they still showed the same. Waited another 2 weeks and still nothing emailed again and they said they would ship them within a week. Almost two weeks later they finally ship them but not expedited like I had paid for. When I checked on this they said there mistake and would give me a five dollar credit for the extra 10 dollars I had spent to expedite the items. Now having to go through PAYPAL to try and get the money back.
Dear bobby b.
We're extremely grateful for your constructive feedback.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Due to the delay delivery of our supplier, we could not schedule the shipment of your order before, if it’s too late for you, please be rest assured that we will full refund you, if you still need to buy, please place a new order.
Would you mind sending us your Valid Order Number or email address? We would offer you a better solution.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Items i received did not fit great, one item was made from very odd material, the first item that was posted was still not received after 34 day yet the second parcel they send was received after a week. They then changed the delivery times from 25 working days to 45 working days... that over 2 months! A long time to wait
Dear karl B.
Thank you for being kind enough to tell us about your experience!
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Please kindly check our return and warranty policy http://www.sammydress.com/m-article-id-16.htm
You are our valued customer, we hope you could send your order number to us, cause we are willing to solve the problem for you.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I ordered 2 dresses for my wife last week Friday; i made sure to use expedited shipping. It's been a week now and the order STILL says processing. They scam everyone by claiming expedited shipping, but there is no such thing. I tried to cancel my order but the customer service is non responsive. I have to find another alternative for our event tomorrow evening. I know it's coming from China Post/etc and i've received items within 4 days using expedited shipping from vendors in China. This is a scam. Cheap dresses, EXPENSIVE non-existent shipping. DO NOT BUY FROM THEM!
Dear Pocho P.
We're extremely grateful for your constructive feedback.
Thank you for your very professional comment.
Due to delay delivery of our supplier, we could not schedule the shipment of your order, if it’s too late for you, please be rest assured that we will full refund you, if you still need to buy, please place a new order.
You are our valued customer, would you mind posting your valid order number, ticket number or email address here also? We would like to assist you to resolve the order issue.
Thank you again for your extremely important feedback. We would like to assist you, your contact information is very important.
Hope hear from you soon!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Sammy Dress is a great online store to get cute clothes at cheap prices.
The shipping was fast and the clothes are exactly as described.
I will definitely continue shopping with them, because they are so generous with their discounts and coupons, as well as points that can give you up to a 30% discount before shipping costs. When asking their customer support a question, they always get back to you rather quickly. I will definitely continue shopping at Sammy Dress!
I am a mom of twin toddlers thus being able to shop online (as opposed to physically going to store) is a blessing for me!
The clothes from Sammy Dress is really cute and in a great price. Material is good, very stylish, true the size, and with many selections. The website is fairly user friendly to search on specific items I need.
The only negative comment I'd like to make is, there were two missing items due to out of stock. I need to contact them for a refund, and I'd expect that it should be the other way - they should proactively contact me and communicate the issue and automatically refund me back without my request.
The customer service is nice and with prompt response. The refund does need to take several days though for waiting..."
I shopped here a few weeks ago for the first time and was so impressed with the experience. SammyDress has tons of stylish clothing for extremely low prices. I received my order quickly and was very pleased with everything I got! I will definitely be shopping here again!
Its wonderful! Me and my husband love the skirt! Its my first time oredering on Sammydress, ive heard and read tons of things about them, thankfully i didnt believe..
I previously reviewed SammyDress, noting that the items send were not as represented in their size chart. SammyDress originally denied all but a $2.00 refund and required that I return the items by USPS, although SD sent me the order by "Chinese boat". When SD found my SiteJabber review they agreed to refund me but still required that I return the $20 order for $36 in USPS postage. I had to complain again - about a dozen messages, photos and emails in all. SD finally agreed to provide a full refund without requiring me to send the useless items to me (they are three sizes off). While I am glad they finally did the right thing, I spent far too much time on this. This company is clearly not prepared to do business in the U.S. - YET. I hope they change their size charts and customer service. And can we do something about the expense of international shipping? Maybe drones? :)
Dear MaryBeth P.
Thank you for being kind enough to tell us about your experience!
We're very sorry for your concerns and the issues you have raised.
Please kindly check our return and warranty policy http://www.sammydress.com/m-article-id-16.htm
-If we sent you the wrong size: We will either refund you in full or dispatch an item with an alternative size (if applicable).
-If you ordered the wrong size: We will either offer a partial refund if you keep the item or ask you to return the product back to us for a partial refund or exchange.
Would you mind posting your valid order number also? We are more than willing and glad to assist you resolve this problem.
Please understand that we are more than willing to assist any customer. That is why we are always here to help.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
For the moment I was not relatively disappointed by the purchases that I made on the site of SAMMYDRESS. When I was, they were attuned at once and looked a solution, thus those who complain of their " service consumers " are are people who are not used to making on-line purchases are people who never find satisfaction in although is...
Articles which they propose are varied and trends and hold the wash contrary to other sites (it is my point of view); the only negative point would be at the level of the choice of the sizes ( the Chinese standards) but we can always get closer to western standards (at least for my part).
The shipping, similar, not disappointed; articles are well unpacked, the only drawback would be during large orders (+ of 3 articles including clothes, accessories and shoes), articles are sent to 2-3 parcel instead of the only one. The duration of delivery for France sets between 10-15 days, thus express even if I choose of an economic sending.
I recommend the site SAMMYDRESS and shall continue to go shopping with them (I have no again tested quite their choices that they propose in particular home items)!
I ordered 2 dresses from this site for bridesmaids in the size according to the chart on the site. Not only would they not even come over the girls heads they were so small they were no where near the color that they advertised. I contacted them to see how to return dresses and get a refund and got the runaround. Finally they refunded me for 1 dress but only for more crappy merchandise on their site. So this is a BIG BUYER BEWARE! Stay away from them at all costs too many people are being ripped off by them. No refunds of money when the merchandise is clearly crap and a way to steal your money! Never will buy from them again and will tell everyone I know not to buy from them!
Dear Gail P.
We thank you for providing us with important information about your situation.
Let me start by apologizing for your experience. We really want to make this right.
Please kindly check our return and warranty policy http://www.sammydress.com/m-article-id-16.htm
-If we sent you the wrong size: We will either refund you in full or dispatch an item with an alternative size (if applicable).
-If you ordered the wrong size: We will either offer a partial refund if you keep the item or ask you to return the product back to us for a partial refund or exchange.
Would you mind posting your valid order number or email address or phone number also? We are more than willing and glad to contact you and solve the problem together.
We will learn from this and strive even harder to improve the shopping experience for all of our shoppers. We want to make Sammydress a great place that provides the best possible experience for every one of our customers.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Answer: Dear Dawn, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for issue mentioned. Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible.
Answer: Dear pamela, Thank you for your message.We want to resolve your issue in a appropriately way. For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm to offer your order number and state your issue in detail, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, We just want to protect the safety of your payment. As for details, would you please contact our ticket support center so that you can be get detaills ASAP? Please browse this link: http://support.sammydress.com/?lang=en
Answer: Dear Brit, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for size issue. Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/


Dear Paul S.
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Could you please sending us your ticket number or Valid order number by message here? I would apply a special solution for you.
We cannot apologize enough for any inconveniences this may have caused you or any of our customers.
Thank you very much for using our site and providing us your valuable opinion.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/