Sammy Dress
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Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
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10/05/15 and I Haven't receive anything yet, they keep telling me my address could be wrong, no tracking number, even though I was charge for shipping, Asking for my refund and they just keep extending the waiting time,,, completely got robbed.
I pay for my order on 08/22/15 it has been a month and I haven't received anything yet...
I send an email on the 09/08/15 and received an email the next day:
We have shipped your order out on August 13.
The delivery information
Customers: *******, shipping address: ******, city: *****, state: Texas, zip_code: *****country: US, phone:********
Reference number:***************, shipping method: CNAMYW, tracking site: http://www.sky56.cn/english/track/index,shipping date: 2015-08-13 16:43:46, estimated time: 10-25 business days,
Sku*quantity: ******* * 1,******* * 1,******* * 1,
Although the standard delivery time will be around 10-25 business days after dispatch if there are no delays. But there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company. Therefore some orders can be delivered up to 45-60 days after their dispatch.
Your order has been shipped out on August 13, therefore your delivery deadline will expire on O/tober 11.
Please free to contact us on that date if you haven't received the package.We can resend or refund to you based on our company policy.
We also strongly recommend going to your local post office in case they received it.
It is 09/23/15 and I haven't receive neither a real tracking number or items, called them many times to: (1)*******508
(USA Customers)High Quality international Customer Service Support Line in English. Please call us at 7:30-21:30(GMT+8) on our USA helpline number.
And they never answer all I get is a busy tone...
I will have to request a refund, or call my bank... so an advise to people trying to buy from this web-- Don't waste your time and money.
Really love their products they are good quality and they arrive in good time to
Esta pagina tienen bonitas ropas y zapatos etc, pero el envio es muy malo tardan demasiado y cuando te llega el paquete incompleto para enviarte el articulo que falta tardan meses ademas de que uno nunca puede contactarse con ellos y si les envias un email raro te contestan y solo para desirte disculpa etc... Y mo te resuelven pronto...
Dear Evelyn R.
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
We're very sorry for your concerns and the issues you have raised.
Would you mind sending us your valid order number or email address? We are more than willing and glad to assist you resolve any issues related to your order. It would be highly appreciated that our cutomers could make the complaint complete and clear, not just an anonymous review.
Dear customers, we need your contact information to contact you and resolve the problem for you.
Awaiting for your contact information!
Thank you so much for your kind support!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
"This was my first time ordering from this company and I must say I'm impressed. Their size charts & conversions are spot on. I was able to track my order right through. The pricing was amazing. Once my 2 x long dresses arrived they were more stunning than I imagined. They fit like a glove and the material was so soft. I'm already planning my next order :)"
I was scared to order from Sammydress at first. I'm really tall and most of the sizes were like 'Asian Medium/Large' but they had all the explanations listed on each item page :D I order a couple shirts and they were extremely cute. I will definitely order from them again!
I love the cost of their items on Sammy Dress. The selection of products is also abundant. However I do have some issues with sizing and shipments. All the sizes seems to be for Asian's and when searching for something in my larger USA size it can be difficult as the conversions are not always available.
Shipments to the USA also takes quite a bit longer. Also some of the items purchased seemed poorly made, but then again that is what you get for going cheap.
My first order arrived in about 3 weeks and it was missing two items. I had ordered 10 items and out of those 10 items, only 8 were actually shipped and out of those 8 items only 4 items actually fit me due to the sizing issues and not understanding the conversions. Out of those 4 items 2 were poorly made and did not really match the pic, but look good on, so I kept them anyway.
Customer service was great when contacting them... you have to go through their website though and be sure to check back on status of your ticket, but otherwise they were really on top of fixing my order best they could.
One of the missing items was sold out, so I asked for a refund. Was not too happy about that... how do you miss putting the item in my shipment and then it gets sold out so I can even get a replacement!
HA i made a complaint because i never recieved the sweater i ordered. They commented about how they thought it was rude that i commented negatively and they finally sent my order. It was a high-low, oversized sweater, i recieved it today and it was supposed to be 27 inches long, what i got was a joke. It was MAYBE 18 inches long and it was definitely over sized! It looks like a 6x made for someone 3 foot tall! It was itchy and smelly and keep in mind that it took over a month to recieve it and i paid an extra 10 dollars to have it shipped in less that a week. The only possitive reviews are from people who work for sammy dress and 90% of them are fake. If you do get your order, it will look nothing like the picture and it will either have rips or stains. JUST DONT DO IT IF YOU VALUE TIME, MONEY AND FASHION
Dear cassidy h.
We're extremely grateful for your constructive feedback.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Would you mind sending us your valid order number or email address? We are more than willing and glad to assist you resolve any issues related to your order. It would be highly appreciated that our cutomers could make the complaint complete and clear, not just an anonymous review.
Dear customers, we need your contact information to contact you and resolve the problem for you.
Awaiting for your contact information!
Have a nice day!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
First off the shipping is slow and you have to decode the tracking info as it does not tell you how to check your tracking info, Second the size chart is WRONG! I know what Size I am and all my cloths are however you have to add on at lest 2 sizes larger then you just to get your size! BUYER BEWARE! Website also does not say that all items are shipping from china and trying to contact them GOOD LUCK!
Dear Shane R.
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
If we did wrong, we would be fullyresponsible and solve the problem completely for you. Would you mind sending us your valid order number or email address? It would be highly appreciated that our cutomers could make the complaint complete and clear, not just an anonymous review.
Dear customers, we need your contact information to contact you and resolve the problem for you.
Awaiting for your contact information!
Thank you again for bringing these matters to our attention.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I have made several orders with Sammy Dress, they do not come in order but that's ok, it depends on where it's coming from. I made a mistake once and ordered something I already ordered, they cancelled my order and gave me my money back. Just make sure that you look at the size chart everything has a different size. Go shopping so much fun!
I ordered an item from here and I paid the basic shipping. It took 30 days to receive my item. I ordered the item on 7/13 and it stated it shipped out and arrived in the USA on July 21st. From there the tracking completely stopped. I thought it was held up in customs the entire time. I finally received the item on 8/14 and when I looked at the postage on it, it said it shipped out of China on 8/3. The tracking is completely bogus. I contacted customer service several times and they said to just keep waiting for it. I was really hoping to use this company for a dropshipping service. The clothes were cute and the price was reasonable. Now there is no way I will put my reputation on the line with this type of tracking, shipping, and customer service. If you are in absolutely no hurry to receive your item then go ahead and order from them.
Dear Janel M.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
If we did wrong, we would be fullyresponsible. Would you mind sending us your valid order number or email address? It would be highly appreciated that our cutomers could make the complaint complete and clear, not just an anonymous review.
Dear customers, we need your contact information to contact you and resolve the problem for you.
Awaiting for your contact information!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I love SammyDress. The prices are unbeatable. The merchandise I've recieved are better quality than I've expected. I will always online shop with SammyDress before any other boutique/
I ordered a couple of pieces of clothing from this company. God forbid if you have a bigger bust size than noted on their "translation chart" I can't speak with anyone via their 24/7 chat, no one answers their phones. This company if a BIG RIP OFF! I'm contacting the Better Business Bureau to report them. I will never purchase from this company again and I will let all my friends know what a scam this company really is. SHAME ON ALL OF YOU! I gave this a one star because I had no choice
Dear Pat L.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
First, I want to offer my sincerest apologies to you for the issue.
If we did wrong, we would be fullyresponsible. Would you mind sending us your valid order number or email address? It would be highly appreciated that our cutomers could make the complaint complete and clear, not just an anonymous review.
Dear customers, we need your contact information to contact you and resolve the problem for you.
Awaiting for your contact information!
Have a nice day!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Took a huge chance by purchasing a BUNCH of things on this site on the 26th of August, it is now September 21st and I have still only received about half of the items I ordered (about 7 items received now). All of the items that I HAVE received are the worst quality of clothes I have ever seen. Such a disappointment. No such thing as super cheap and nice finds.
Dear kat S.
We're extremely grateful for your constructive feedback.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Would you mind sending us your valid order number or email address? We are more than willing and glad to assist you resolve any issues related to your order. It would be highly appreciated that our cutomers could make the complaint complete and clear, not just an anonymous review.
Dear customers, we need your contact information to contact you and resolve the problem for you.
Awaiting for your contact information!
Have a nice day!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I have ordered many products from Sammy Dress. The quality and cost are unbeatable as is the customer service and shipping time. Im addicted to this site!
I paid for expideted shipping. The items came late. Clothing was of poor quality and did not reflect what was advertised. In addition the clothing has a horrible odor to it and I am warry to even have it in my home. I contacted customer service for a refund as I am still within my 30 refund period and am willing to pay for return shipping. They have still not agreed to refund although their warranty policy clearly states I am eligible. I spent $100 and so far they are offering me the option to have 20% value in store credit OR $3.8.
Absolutely horrible customer service. This has been going on a week now. I will never purchase from them again and will continue to attempt to get my money back. Bad business practices Sammydress...
Dear Jessica M.
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
We're very sorry for your concerns and the issues you have raised.
Would you mind sending us your valid order number or email address? We are more than willing and glad to assist you resolve any issues related to your order. It would be highly appreciated that our cutomers could make the complaint complete and clear, not just an anonymous review.
Dear customers, we need your contact information to contact you and resolve the problem for you.
Awaiting for your contact information!
Thank you so much for your kind support!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I ordered about $50 worth of clothes for school so basically that was half of my school money for clothes. After about a month from when i ordered them they never came and i still dont have them!
Dear kenzie s.
We are so grateful for this feedback. It means a lot to us.
I want to start by offering a personal apology to the customer affected.
Would you mind sending us your valid order number or email address? We are more than willing and glad to assist you. It would be highly appreciated that our cutomers could make the complaint complete and clear, not just an anonymous review.
Dear customers, we need your contact information to contact you and resolve the problem for you.
Awaiting for your contact information!
Have a nice day!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
This merchant, Sammydress got some sneaky scams going on! My experience was so unrreal. This place has a whole new definition for scam! I wish I had read these reviews before I ordered from here. Lesson learned, never again.
Dear Scarlet S.
We want to say thank you for providing us with important information about your situation.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Would you mind sending us your valid order number or email address? So we can contact you check the order status for you. It would be highly appreciated that our cutomers could make the complaint complete and clear, not just an anonymous review.
Dear customers, we need your contact information to contact you and resolve the problem for you.
Awaiting for your contact information!
Appreciate your kind support in our work!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I placed and order over a month ago and I still haven't received it. I have called several times and get no answer or a busy signal. I will never order from here again
Dear Tamika D.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Could you please sending us your order number by message here? We are more than willing and glad to assist you resolve the order issue.
Once again, I want to restate our apology to the customer for their experience. We are responsible for this and we will work hard to resolve this issue for them and to prevent it from occuring again in the future.
Hope hear from you soon!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Bought a pair of shoes over a week ago paid the extra 2$ for a tracking number that doesn't even work. Got a confirmation email saying it shipped on the 11th of September then I log in it says it shipped out on the 15th of September that's all nit saying where it is now. How the heck does that makes sense. Not buying anything from China again my husband having the same problem from buying another product in China. Shady business. Deleting my account after my shoes come, if they ever even come. Wish I read reviews before ordering.
Dear Stephanie f.
I want to start by thanking you for notifying us about the issue.
Would you mind sending us your order number or phone number here? So that we would be able to reach you and check the order status for you.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Very bad Im trying to return my wrong items i can't talk to no one. SCAMI we need to stop that company from stealing money from people
Dear J B.
Thank you for your important feedback and for letting us about your experience with us.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Could you please send us your Valid Order number or Phone number here? We would call you specially to resolve your order issue.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Hope we would get in contact soon!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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Dear Lesly D.
We want to say thank you for providing us with important information about your situation.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Would you mind sending us your valid order number or email address? So we can contact you check the order status for you. It would be highly appreciated that our cutomers could make the complaint complete and clear, not just an anonymous review.
Dear customers, we need your contact information to contact you and resolve the problem for you.
Awaiting for your contact information!
Appreciate your kind support in our work!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/