Sammy Dress
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Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
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I placed an order for 2 skirts on 8/4 2015. Money was taken out of my account that day for the purchase. As of today 9/28 - I have STILL never received my order. After numerous emails to the company, I'm being told to "be patient", and that due to "festivals/holidays/remote locations" (of which there weren't ANY festivals, ANY holidays, and I live in a large city in Los Angeles) - I was told to wait until October 3rd - and only after that time would the package be determined as lost. I want a FULL refund! Do NOT order from this company!
It took more than a month to get the items. All items were very cheap as paid, I am using them to wash my car. It seems likely came from flea market- Not per USA standard
Dear Sammy B.
Thank you for your important feedback and for letting us about your experience with us.
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Would you mind sending us your Valid Order Number or Ticket Number?
We will strive even harder to improve the shopping experience for all of our shoppers.
Please kindly check our return and warranty policy
http://www.sammydress.com/m-article-id-16.htm
30 Days Return Warranty
Please contact within 30 days of receiving your item. Faulty products can be returned to us if they have the following types of quality defects: stains, zipper malfunction, ripped or torn, poor quality materials, obvious color difference, major difference between the photographed product and the product received.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I ordered a 39 eur. And they were size 7 and half.The bottom of the shoe states 39. I was very hurt because i love these shoes, I just gave them to my daughter because she wears 7 and half. I notice you all have womens sizes up to 44 in certain shoes. All my friends love them and they to have large feet. Please make them in black and cream with pearls and you will have many sales. Thank you very much Mary Ann U.S.A.
It was great. My purchases were just as described and as shown in the picture that are on the website. And you also receive you orders on-time. You can also get you favorite things at a reasonable price.
No freaking shipping details! No tracking? I can't get thru to "customer service" DON'T ORDER. I MADE MY PURCHASE 8/21
Dear Angelina U.
We want to say thank you for providing us with important information about your situation.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Would you mind sending us your Valid Order Number or Ticket Number?
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue.
We kindly suggest every customer choose the most suitable shipping method if you want your order delivered in the decent time, for more information about shipping and handling, please kindly check http://www.sammydress.com/m-article-id-39.htm
While the customer left a negative review, we are always happy to look closely at the feedback and implement improvements for the best customer experience possible.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I ordered a dress and received after one and half month. It came from China.
Dear sami D.
Thank you for being kind enough to tell us about your experience!
Let me start by apologizing for your experience. We really want to make this right.
You are our valued customer, would you mind posting your valid order number or email address or ticket number also? We are more than willing and glad to contact you and solve the problem together.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I love sammydress i bought my daughter and my son some things from here and ill be buying me a box soon id like to buy every month if i can. There clothes are just sexy to me
It is 48 days later, I have received NOTHING. How does it take 48 days to send 3 dresses but. 05 seconds to take my money
Dear Molly M.
We want to thank you for telling us about your situation.We want to thank you for telling us about your situation.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
You are our valued customer, would you mind posting your valid order number or email address or ticket number also? We are more than willing and glad to contact you and solve the problem together.
We want to thank you for your constructive comments, which are always most welcome. Thank you so much for using our site and for providing your valuable feedback to us
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Ordered 3 shirts, only received 2. Shipping incredibly slow. Sizes so small the 5xl won't fit my daughter. Sammydress is ridiculous. Run away as fast as you can.
Dear Randy O.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We regret any inconvenience or frustration that your experience has caused you.
We kindly suggest every custoimer refer to our Size Chart before they order the items on our site.
Please kindly check our return and warranty policy http://www.sammydress.com/m-article-id-16.htm
-If we sent you the wrong size: We will either refund you in full or dispatch an item with an alternative size (if applicable).
-If you ordered the wrong size: We will either offer a partial refund if you keep the item or ask you to return the product back to us for a partial refund or exchange. Shipping fees will be payable by you for shipping both ways. We will offer compensation as long as we receive the product(s), please kindly provide us all tracking information.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I am very please with my experience with Sammydress. They respond very quikly to my messages, with clear details of how to go about a process. My orders are received in good conditions. I am for sure going to be ordering more stuff from them.
I bought one dress, and when I received it, first of all it looked NOTHING like the dress that was advertised, and secondly the sewing job was so sloppy. You can tell this dress is not something you'd ever buy in a store. When I called Sammy Dress, you can never reach them by phone, the California number they provide just hangs up. Then when you place a "ticket" there is a technology error when you go to submit your complaint, and when finally e-mail them with proof, they do not respond. I had to go to Facebook to try and talk to someone and when I finally did on a social media site Facebook, the person wrote that the clothes are cheap for a reason and they would only give me store credit. Sammy Dress should not be allowed to exist, they are horrible! Save your money do not shop here.
Dear Ingrid D.
We thank you for providing us with important information about your situation.
Let me start by apologizing for your experience. We really want to make this right.
Please kindly check our return and warranty policy http://www.sammydress.com/m-article-id-16.htm
30 Days Return Warranty
Please contact within 30 days of receiving your item. Faulty products can be returned to us if they have the following types of quality defects: stains, zipper malfunction, ripped or torn, poor quality materials, obvious color difference, major difference between the photographed product and the product received.
Would you mind posting your valid order number or email address or ticket number also? We are more than willing and glad to contact you and solve the problem together.
We will learn from this and strive even harder to improve the shopping experience for all of our shoppers. We want to make Sammydress a great place that provides the best possible experience for every one of our customers.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I placed an order on Aug. 10, and received an email that it was shipped Aug. 11. The email stated to allow up to 25 days, and it has now been much, much longer than that. I am not happy and plan on having Paypal refund the money to me. You charge us to track our package, so I refuse to give you more money for that.
Update: 10/13/2013
I did file a dispute with Paypal. After several weeks of messages between myself and SammyDress, I did get a full refund. They requested that I add to my review at this site to reflect that, and I am happily complying with their request.
However, use caution, as they wished for me to close my dispute thru Paypal first, which would have closed this claim with no further recourse. I declined to do so, and they followed through with my refund.
Dear Heather C.
We're extremely grateful for your constructive feedback.
We're very sorry for your concerns and the issues you have raised.
Please kindly check your order http://user.sammydress.com/m-users-a-orderinfo-n-MM1508101737172645.htm?type=1
Please don’t worry, your order had been shipped out on August 11th.
However, we note that you did not request a tracking No. During the order checkout stage, therefore we are unable to track the progress/location of the order for you.
Because it is an unregistered parcel, it may be slower than other shipping methods.
Please kindly wait for your order patiently.
We will send you an email about the details, please kindly check and reply in time, hope we can resolve the problems soon.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I have ordered from Sammydress several times. I have never had any issues. Their clothes are good quality and such a great price. I have only had one issue, and sammydress handled the issue quickly and professionally.
Seriously if you really think about it, how do you got from 1s and 2s to 4s and 5s? Nothing in between? Cause there are people writing good reviews for all the bad ones to confuse other people. I bought one single shirt cause I was sceptical about these online companies that advertise through FB, and I still haven't got my shirt, it's been 3 months! Everytime I call I can't get in touch with anyone to speak, luckily it was only 10 bucks, but still, don't trust any online companies that aren't well known like this one, stole my money!
Dear Terri Q.
We want to thank you for telling us about your situation.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
Would you mind provding us your Valid Order Number or tickrt number or email address?
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Very poor quality products! Their sizes are all over the place - I ordered two medium size t-shirts, one fits across my chest but has very big baggy sleeves, the other is too tight across the chest and under my arms and they both only just reach my waist. See their automated response below regarding sizes - how can they say to check the size chart when two items that are supposed to be the same size are so different! The material is horrible with both myself and my girlfriend commenting that it reminded us of those old replica Football t-shirts. I'm not going to bother returning them as it's not worth the hassle for the price paid - I'll stick them in a clothes recycling bin and maybe someone else will get some use out of them - but I'll never order from them ever again. It's a shame because they have good designs and if their products were up to the standard of their designs I would have ordered a lot more.
Dear Daniel L.
We thank you for providing us with important information about your situation.
Let me start by apologizing for your experience. We really want to make this right.
We kindly suggest every customer refer to the Size Chart before they order.
We have thousands of manufacturers supply clothes for us which based on different Size Standard.
You are our valued customer and very important to us, would you mind informing us your order number or email address or ticket number? Cause we are willing to solve the problem for you.
Thank you again for bringing these matters to our attention.
Hope hear from you soon!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
As the title states, I don't know what these other customers are talking about or complaint about. "Sammy Dress is the real deal! They are not a scam or fake business over in China that will send you horribly made clothes or just take your money.
Their clothes & bathing suits are of really good quality & look exactly how they are pictured in the photos. Some of the items may need to be sized up a size or 2, but some of the items actually fit true to size. Overall Sammy Dress is a great store to buy from with inexpensive items, excellent quality items, and wonderful customer service to buy from. Another thing I love about them is that they send you discount coupons & you earn points on everything you purchase. Once you earn 50 points you can start using them for discounts on future orders. Love love love Sammy Dress. Their my new favorite store & secret weapon for all my cute clothing. Oh and shipping is super fast!"
My experience from SammyDress was not bad at all. I got what I paid for in a reasonable amount of time and exactly what I expected. I will be doing business with then again.
I ordered 4 products for my first time shopping on Sammydress. My first impressions here are about the reasonable price, various categories and a quite large customer base. I am lucky to shopping in their 3th birthday occasion so I can pick my prefered items at better prices. Their prices are great, but shipping cost sometimes higher than product price. But for items shipped international, I can understand. The best things are shipping time and products quality that I've received yesterday. Parcel is shipped much faster than I expected, only 21 days to Vietnam, by Standard shipping. If someone can't get a full tracking information, I recommend to enter your tracking number on http://www.17track.net/, not links that Sammedress provided. All products actually seems more beautiful than on photos. My mother and me, we are so satisfied. About Sammydress customer service, Livechat is not really good. People have to queue too long to start a conversation although staff is online. I know there are so many inquires that they have to process, but it will be better if they can improve that. For offline supports and stickers, they usually come back within 1 business day (saturday & sunday not included). It's ok! Whenever I complain, they are kindly solve along with a bonus. So interested! Generally, I appreciate this online shop. They are professional. Their items are quality AT THEIR PRICE and are shipped fast if you provide a right address. About size fit, I am Asian so they fit perfectly. Other Geo zone customers should order larger size. First outstanding experience with them. Thanks.
I ordered a product on 8/4. I just received it this week- seven weeks later! I asked about it a few weeks ago and was told to just wait a few more days. To make matters worse, it's the wrong size. I ordered a medium and the skirt was a large and the shirt was an extra large, but the X was covered with white out! I'm done with this site!
Dear Leah J.
Thank you for being kind enough to tell us about your experience!
Let me start by apologizing for your experience. We really want to make this right.
You are our valued customer, would you mind posting your valid order number or email address or phone number also? We are more than willing and glad to contact you and solve the problem together.
All customer feedback is vital for us, whether good or bad, so we are grateful to learn about this customer's experience.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
How come that the phone is always busy? I would like to have a refund for 2 dresses are bad quality and MUCH TOO SMALL! Chinese size I suppose.
Dear Gabrielle V.
I wish to say thank you for providing valuable feedback to us.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
We kindly suggest every customer refer to the Size Chart before they order the item.
You are our valued customer, would you mind posting your valid order number or email address or phone number also? We are more than willing and glad to contact you and solve the problem together.
As thousands of customers are calling everyday, our phone lines would be occupied easily.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jana B.
We are so grateful for this feedback. It means a lot to us.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
Would you mind sending us your Valid Order Number or Ticket Number?
Once again, I want to restate our apology to the customer for their experience. We will work hard to rectify this issue for them
We kindly suggest every customer choose the most suitable shipping method if you want your order delivered in the decent time, for more information about shipping and handling, please kindly check http://www.sammydress.com/m-article-id-39.htm
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/