Sammy Dress
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Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
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I ordered few items and everything was ok they ship the items on time, i received on time, the items were how they have described, overall very good site, i didn't have any problems so far.
Thank you
I couldn't help myself when I came across the clothes on SammyDress. The prices seemed too good to be true, even with postage, so I decided to take a gamble on a couple of my favourites and hoped for the best. I was pleasantly surprised when, about 3 weeks later, my order actually arrived. Better still, the dresses were better quality than I had anticipated (for the price) and, though they ran a little smaller than I had hoped, they actually fit pretty well.
I was so pleased that I placed a second order -for a few toys for my son, and a stocking filler ring for hubby- and they all arrived within the specified time frame as well.
I've found their customer service to be fairly helpful, even if the English is a little stilted, and overall I'm quite the happy customer.
I ordered 2 shirts. 1 xl was more like a medium. 1 didn't show. Filled out form and was told i had to pay shipping and that both items showed up. I was offered 10% back and they closed the problem. Absolutely disgusting service. I know what turns up. Shame the company don't care about customers. Highly advisr to give a miss cost you in long run.
When I first heard of sammydress, I was a bit skeptical after looking at the prices. I starting reading reviews from other people and watched videos on YouTube, but I ultimately wanted to have my own experience. My first order had one item of each category (top, bottoms, sweater, bag, shoes, necklace). I read stories of the shipping taking over a month, so I was extremely surprised when my items delivered in about a week and a half. The quality of each item was spot on. People often complain about the shipping prices, but if you think about it. You're getting your money's worth. Try going to the store at the mall and buying a FULL outfit with a three piece purse, jewelry and shoes included for under $100. Sammydress has definitely won me over and I plan to continue doing business with them until I go broke haha I'll look cute though!
DO NOT ORDER FROM THIS COMPANY. I GAVE THEM A STAR CAUSE I HAD TO BUT THEY TRULY ARE A SCAM. IF YOU PLACED AN ORDER AND HAVE NOT RECEIVED IT ( WHICH YOU WONT) CALL PAYPAL DIRECTLY AND OPEN AN INVESTIGATION. THEY WILL REFUND YOU THE MONEY. SAMMYDRESS WILL ASK YOU TO CANCEL THE CLAIM. DONT!
Dear Kareen M.
I wish to say thank you for providing valuable feedback to us.
We are truly sorry for the problems with this order.
Would you mind sending us your Valid Order Number or Ticket Number?
We really wish we could check the order status for you and help you resolve this issue.
We will learn from the issue to ensure that it does not reoccur. We believe that we can still learn from it to ensure a better shopping experience for our other customers.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I purchased 2 dresses (xl) and paid immediately. I bought these beginning of Aug. Relieved 1 in 3 1/2 weeks and the other 1 yesterday and neither 1 is a dress. Barely a shirt. So dissappointed. I will never but from them again. Will tell others not to
Dear Tami S.
We are so grateful for this feedback. It means a lot to us.
I want to start by offering a personal apology to the customer affected.
Would you mind sending us your Valid Order Number or Ticket Number? We will be more than happy to contact the customer directly to reach an amicable and acceptable solution.
Please kindly check our return and warranty policy
http://www.sammydress.com/m-article-id-16.htm
-If we sent you the wrong size: We will either refund you in full or dispatch an item with an alternative size (if applicable).
-If you ordered the wrong size: We will either offer a partial refund if you keep the item or ask you to return the product back to us for a partial refund or exchange.
We will strive even harder to improve the shopping experience for all of our shoppers.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I had never ordered clothes online. I am so glad I found SammyDress.com. I placed my order on a Monday. I wasn't expecting to receive my order until about a week or so later because I paid for expedited shipping. I was super surprised and happy to receive my order on Wednesday of the same week! All the items I ordered were of great quality and exactly as shown in the pictures on the website. I am definately going to make more orders from sammydress.com
There is no phone number to contact sammydress or rosewe but since I ordered my orders through PayPal I disputed the purchase because my items was damaged and false advertised pieces. So PayPal was able to contact them directly to get a response and a settlement on my refund. Here's an email address from Sammy *******@sammydress.com but either order through PayPal or don't order from them at all. I also suggest buying from Amazon literally everything I saw on sammydress is on Amazon. And if the stuff is damaged you can easily get your money back from Amazon they have great customer service. If you didn't purchase Sammy dress items through PayPal idk how to tell you to get your money back
Dear Princess B.
Thank you, we always welcome feedback from our valued customers.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue.
Would you mind sending us your Valid Order Number or Ticket Number?
We are trying to get in touch with this customer to discuss a solution to this problem that he will find fair and acceptable.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
First, when placing an order you need to keep in mind this is coming from Asia. Second, the sizing is not the same as the US so order up. And third these options are reproductions of the pictures. You aren't going to get a Vera Wang style dress that usually costs $1,000 in the same quality for 9.90. So you also need to realize that. But if you like to shop, and like having options for clothes, and also like new styles, then you should try Sammy Dress out. The quality is good for the price. But these are not designer clothes. I have been very pleased with everything I have purchased this far. Only one dress was a bit to snug. There is no risk in shopping here if you choose expedited shipping, and order up in size. I cannot emphasize enough the importance of ordering up in size.
They have fun and stylish clothes at a very reasonable price. Their customer service is always polite and eager to help!
LOOKS LIKE ALL THE BAD REVIEWS GOT TO SAMMYDRESS AND NOW THEY CAN START THEIR SCAM ALL OVER WITH A NEW NAME!
Dear Jan E.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
Let me start by apologizing personally for your experience.We really want to work with you to make this right.
Would you mind sending us your Valid Order Number or Ticket Number?
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
It was very easy too use and I got everything I needed with no problems I will be shopping here a lot
I ordered 3 items on 8-11-15 and I have STILL not received anything. They say because I did not pay an additional 1.50 for tracking there isn't anything they can do... I call BS. Who PAYS FOR tracking?!?!?!
Dear alisha j.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know
Would you mind sending us your Valid Order Number or Ticket Number? So that we could check the order status for you.
We kindly suggest every customer choose the most suitable shipping method if you want your order delivered in the decent time, for more information about shipping and handling, please kindly check http://www.sammydress.com/m-article-id-39.htm
We disappointed our customer here and would welcome the opportunity to make this right.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I have purchased many items from Sammydress and have been happy with my purchases so far and I will cotinue to order from them the prices are great it does take a little longer to get my products but it is worth the wait and I have finally found a place to shop where the cloths fit me I am a solid size 2 keep up the great work!
Kimber
DO NOT BUY FROM THIS WEBSITE! It has been 40 days since I placed my order and I have not received the package. I bought a summer dress to wear to an even several weeks ago and was unable to wear it. I will be filing a complaint with Paypal. I do not care if the item is shipped from China. I order things from China all the time and it never takes 7+ weeks to get the package. STAY AWAY FROM THIS SITE AND TELL YOUR FRIENDS. Try wish.com instead.
Dear Melinda P.
I want to start by thanking you for notifying us about the issue. We regret any inconvenience or frustration that your experience has caused you.
Would you mind sending us your Valid Order Number or Ticket Number? Please understand that we are more than willing to assist any customer. That is why we are here to help.
We kindly suggest every customer choose the most suitable shipping method if you want your order delivered in the decent time, for more information about shipping and handling, please kindly check http://www.sammydress.com/m-article-id-39.htm
We will learn from this and strive even harder to improve the shopping experience for all of our shoppers. We want to make Sammydress a great place that provides the best possible experience for every one of our customers.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
This is a real legit website! I cannot believe the price of the beautiful clothing! Every time I wear their clothing, I get compliments, then when I tell them the price that I paid, they can't believe it! One of my clothing items came with a rip, and they resolved the issue faster than I've ever seen an online company do it. So, I could honestly say that they have the best prices, best variety of clothing, and best customer service that I've ever experienced with online shopping. I only wish I would have found them sooner!
Dont ever order from here they are total rip offs. I placed a order On 8/23 & it shipped out 2 days later. I'm waiting patiently. Here it is 9/28 a whole month & a couple days && still no clothes. Stay away Stay Away Stay away. Shipping is horrible Tracking is horrible. Gives you a stupid China Post website && tells you the same thing... I want my clothes which I rightfully paid for.
Dear Sidney W.
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations.
Would you mind sending us your Valid Order Number or Ticket Number?
We really want to fix this situation and are anxious to resolve it. We are confident that we can offer a resolution this customer will be pleased with!
We kindly suggest every customer choose the most suitable shipping method if you want your order delivered in the decent time, for more information about shipping and handling, please kindly check http://www.sammydress.com/m-article-id-39.htm
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
These clothes are falling apart before you open the bag, plain and simple. I requested a refund 30 seconds after opening the package. Buttons are falling off, buttons don't fit into the holes that are too small, sleeves and ends are different lengths, no fits are alike, clothes don't match the pictures.
UPDATE IN RESPONSE TO SAMMYDRESS REPLY: Oh now they want to talk to me? Keep in mind people that when you try to file a claim on their site, they will make you go through the extra work of photographing the pieces of garbage they sent you. Then they will tell you that they'll only give you a partial refund and you're responsible for return shipping. When you fight it and ask for a full refund and prepaid return shipping, they'll delete the conversation history which can only be found on their website's messaging system, no email backup here. Now I'm waiting for my credit card company to just revoke the payment.
DO NOT! Buy from SammyDress. It's a scam!
Dear Max M.
We want to thank you for telling us about your situation.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Would you mind sending us your Valid Order Number or Ticket Number?
Once again, I want to restate our apology to the customer for their experience. We will work hard to rectify this issue for them.
Please kindly check our return and warranty policy
http://www.sammydress.com/m-article-id-16.htm
30 Days Return Warranty
Please contact within 30 days of receiving your item. Faulty products can be returned to us if they have the following types of quality defects: stains, zipper malfunction, ripped or torn, poor quality materials, obvious color difference, major difference between the photographed product and the product received.
We fully understand your frustration and we apologize for the inconvenience. We hope that you choose to give us a second chance next time. This is certainly not the way we do business, so we will endeavor to provide you with the highest levels of service.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
This company keeps trying to re-invent itself on line with the same sham and bad quality with no customer service. They went by RoseWholesale. They are a scam. If you do see any items, they are of the poorest quality ever and are rediculousely small. The site looks very legit but DO NOT BE FOOLED. It IS a scam and you WILL loose your money.
Dear joyce m.
We're extremely grateful for your constructive feedback.
We take this seriously and want to tell the customer how sorry we are for not meeting their expectations.
Would you mind sending us your Valid Order Number or Ticket Number?
We will strive even harder to improve the shopping experience for all of our shoppers.
Please kindly check our return and warranty policy
http://www.sammydress.com/m-article-id-16.htm
30 Days Return Warranty
Please contact within 30 days of receiving your item. Faulty products can be returned to us if they have the following types of quality defects: stains, zipper malfunction, ripped or torn, poor quality materials, obvious color difference, major difference between the photographed product and the product received.
We will learn from this and strive even harder to improve the shopping experience for all of our shoppers. We want to make Sammydress a great place that provides the best possible experience for every one of our customers.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Phoenix F.
Thank you so much for your important feedback.
We want to apologize for any and all inconvenience caused.
Please kindly check your order http://user.sammydress.com/m-users-a-orderinfo-n-M1508281011460573.htm?type=1
We shipped both items to you.
We are going to reach out to this customer to apologize in a more personal way, and to offer an accommodation as thanks for bringing this issue to our attention.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/