Sammy Dress
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Sammy Dress Reviews Summary
The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
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First of all I am growing old waiting for our order. It's been 2 mths and it feels like 2 years! And there is no customer service to call. After multiple emails I have still not heard from them. What gives Sammydress.com? I know your stuff is cheap but why over two months. By time you get the order (if I do) it's out of style. I haven't received the order... I am a concerned about the review I will give to it. I am hopeful.
I had placed an order and paid 8\29\15 still have not recieved it. How long does it take? Should have a way I can talk to someone about it
Dear Mildred r.
Thank you for informing us about your shopping experience.
We wish to let the customer know that we are extremely sorry for their disappointment.
Would you mind sending us your Valid Order Number or Ticket Number? So that we could check the order status for you.
We kindly suggest every customer choose the most suitable shipping method if you want your order delivered in the decent time, for more information about shipping and handling, please kindly check http://www.sammydress.com/m-article-id-39.htm
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I have STILL not received this delivery after more than 6 WEEKS after placing my order.
I have sent 5 emails requesting my order be canceled and refund given, and all they send back is the same automatic message telling me to check with my post office. I will be disputing the charges with my cc company, but what a hassle- all due to this disgusting and unethical "business". Clearly any positive reviews have been fake.
Dear Linda F.
I wish to say thank you for providing valuable feedback to us.
I want to start by offering a personal apology to the customer affected.
Would you mind sending us your Valid Order Number or Ticket Number? So that we could check the order status for you.
We kindly suggest every customer choose the most suitable shipping method if you want your order delivered in the decent time, for more information about shipping and handling, please kindly check http://www.sammydress.com/m-article-id-39.htm
Therefore, please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. Many thanks.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I purchased a few items off the website and was so pleased with the ease of transactions, payment and post. The items arrived safely and were as described. Highly recommend this site. Thanks sammydress
Ordered stylish shirts, sized XL and 2XL. While they did come (others in other reviews claim they aren't sent, so be wary of this practice they use to bilk you), they were the size of a child's shirt. What gives? They were marked on the packages and on the shirts as XL and 2XL, but would only fit a child. They also were very poor quality - I can see my hand through the material and the threading around the buttons and seams had strands.
Also, I note that I had to pay for PayPal - I'm sure now because IF I had ordered via credit card, I would have a legal recourse to get my money back. Be warned! Do not use Sammydress.com. They are deceitful theives.
Dear Mike W.
Thank you, we always welcome feedback from our valued customers.
We were perhaps even more upset about this than our customer was.
Would you mind sending us your Valid Order Number or Ticket Number?
Please understand that we are more than willing to assist any customer. That is why we are here to help.
Please kindly check our return and warranty policy about wrong size http://www.sammydress.com/m-article-id-16.htm
-If we sent you the wrong size: We will either refund you in full or dispatch an item with an alternative size (if applicable).
-If you ordered the wrong size: We will either offer a partial refund if you keep the item or ask you to return the product back to us for a partial refund or exchange.
We encourage all customers to contact us immediately if they have a problem with an order. Our phone number is + (1)909-581-9508, our e-mail address is [email protected]
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I want back alllllllllllll my money... These clothes I ordered are terrible... why would you post a picture of lovely clothing and styles and then SHIP out cheap, terribly sown, see through clothing... Give me back alllllllllllll my money now... This is the worst... I am reading these comments and I'm seeing only "Sorry!" Replies from Sammy dress...
Dear Karen G.
Thank you for informing us about your shopping experience.
We did not live up to our own expectations and want to say how very sorry we are.
Would you mind sending us your Valid Order Number or Ticket Number? We will be more than happy to contact the customer directly to reach an amicable and acceptable solution.
Please kindly check our return and warranty policy
The product is fine but I don't want it anymore
You have 30 days from receiving the goods to contact us.
If you return the item for an exchange or refund you will have to pay the shipping cost both ways.
We will do our best to help you as long as the returned items are unused/unworn, unwashed, come with all original tags and their original packaging. Any product that has been used is automatically disqualified for a return.
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I have ordered twice with this company and will order again. It took about a month to come in and the customer service was quick to respond with any questions I had. Good quality for the price.
Feel lucky if you receive the item as you see on the image. NOTHING ALIKE just a replica, wasted my time and my money & they gave a stupid return label that does not even work?
Dear Alice J.
Thank you for being kind enough to tell us about your experience!
We're very sorry for your concerns and the issues you have raised.
Would you mind sending us your Valid Order Number or Ticket Number?
We really want to fix this situation and are anxious to resolve it. We are confident that we can offer a resolution this customer will be pleased with!
Please kindly check our return and warranty policy http://www.sammydress.com/m-article-id-16.htm
The product is fine but I don't want it anymore
You have 30 days from receiving the goods to contact us.
If you return the item for an exchange or refund you will have to pay the shipping cost both ways.
We will do our best to help you as long as the returned items are unused/unworn, unwashed, come with all original tags and their original packaging. Any product that has been used is automatically disqualified for a return.
We value your patronage and wish to continue serving you in the best way possible.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
Excelente experiencia! Seguiré comprando porque llega a tiempo y los productos son lo que espero!
I found this store because it advertise on the Facebook. Everything looks so good and cheap. So, I've ordered many dresses and clothes. But it was a bad idea.
They look good on the ad picture, but when I've receive the items, the material is totally different. It's so cheap and sawing seams are very bad. Many strings are hanging and the dress looks totally different. I think they make a nice dress for the ad picture using a good material, but they sale the item with much cheaper material. Not the same one. The actual item is so cheap and color is different. I've received a damaged item also, so I contacted their customer service, but they are not willing to refund any money or provide me a prepaid return label. All they do is store credit of $20% of it's worth. I will never shop there again and their store credit will not do anything to me. Also this company is in China and it will cost a lot to send back many items.
To contact the customer service is little tricky as well. They won't do email. You have to access their website and log in to your account and go to your order status section to claim the damaged item. That is the only way to talk to them. But each person saying different things and they are not a good company. Even I've sent the damaged picture, they claims they did not receive it... etc... They send me the damaged item but refuse to return the money. Only the store credit of 20%. Also I wear S or M size clothes in USA, but their XL side dress is too tight for me. So be careful! The actual item is smaller than their size chart.
Do not buy here. All the nice dress you see is not the actual items that you'll receive. I've learned the lesson and I'm sad that I waste my money to receive the cheap and damaged item that you will never wear.
Dear Customer O.
We are so grateful for this feedback. It means a lot to us.
I want to start by offering a personal apology to the customer affected.
Would you mind sending us your Valid Order Number or Ticket Number? We will be more than happy to contact the customer directly to reach an amicable and acceptable solution.
Please kindly check our return and warranty policy
http://www.sammydress.com/m-article-id-16.htm
-If we sent you the wrong size: We will either refund you in full or dispatch an item with an alternative size (if applicable).
-If you ordered the wrong size: We will either offer a partial refund if you keep the item or ask you to return the product back to us for a partial refund or exchange.
We will strive even harder to improve the shopping experience for all of our shoppers.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
On that web you'll find modern slim clothes for the best prices, and if you have some problem you can contact with his friendly COSTUMER SUPPORT. They have several options, incluided getting your money back ¡¡¡¡¡
Sammy dress has reached my high exspectations. The order received was exactly as seen on the site, the size was true to size, Very pleased with the order received
I love buying in sammydress. Received some orders, waiting for more and ordering more in the future. Thats how amazing sammydress is. Im a happy costumer.
Sammydress is awful! I purchased 2 items in the middle of July. I paid to have a tracking added onto the package as well. Sammydress decided to send each item separately and only put the tracking on 1 of the items. I got the first one that was trackable 2 weeks later. 1 month later, I sent them an email asking about my other package that hadn't arrived. They told me to be patient and that it can take 48 business days to arrive. I just received the second item today (2 months later) and it was the wrong thing! I didn't order that ugly dress and am so upset! I'm not even going to go through the hassle of returning the darn thing. I'm sure it would take another 3 months to get my money back. Thanks for horrible service sammydress!
Dear Kristin S.
Thank you so much for your important feedback.
We wish to let the customer know that we are extremely sorry for their disappointment.
Would you mind sending us your Valid Order Number or Ticket Number?
We disappointed our customer here and would welcome the opportunity to make this right.
Please kindly check our return and warranty policy http://www.sammydress.com/m-article-id-16.htm
Wrong items or package sent
-If we sent you the wrong item: We will either refund you in full or dispatch an item with an alternative product (if applicable).
-If you ordered the wrong item: We will either offer a partial refund if you keep the item or ask you to return the product back to us for a full refund or exchange.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
So I ordered a dress on Sammy dress for my 10th grade homecoming and theirs a week until homecoming and I'm super nervous my dress will come in time! I've been stressing out about this every day I come home from school seeing theirs still no package.
Not surprisingly, this is complete crap. Went straight into the garbage. Every single positive review is from the company. No one in their right mind would every think this is actually wearable stuff. Anyways... It's funny really.
Dear Sliman B.
We want to thank you for telling us about your situation.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Would you mind sending us your Valid Order Number or Ticket Number?
Once again, I want to restate our apology to the customer for their experience. We will work hard to rectify this issue for them.
Please kindly check our return and warranty policy
http://www.sammydress.com/m-article-id-16.htm
30 Days Return Warranty
Please contact within 30 days of receiving your item. Faulty products can be returned to us if they have the following types of quality defects: stains, zipper malfunction, ripped or torn, poor quality materials, obvious color difference, major difference between the photographed product and the product received.
We apologize for your shopping experience which was clearly not up not up to your expectations.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I am sooooooo upset
I orderd it long long back and it was shipped 27 days before whats rong with you people,., why are you taking these many days to deliver the package... never ever order any from this website
Tooooo bad., i tried calling to custmr care but it showz busy always... im so pissd off
This my order number M**************
Reply me ASAP... u people mentiond its jus gonna take 10-20 days to deliver,, why are u doing this... this is my last time placing order through ur website
I suggst not to buy through this website it stinks
Dear Neeraja r.
We're extremely grateful for your constructive feedback.
I want to start off by apologizing unreservedly for the shipping issue.
Please kindly check your order http://user.sammydress.com/m-users-a-orderinfo-n-M1509061940170557.htm?type=1
Please kindly confirm whether your shipping address is correct, we shipped your order out on August 17th.
We note that you did not request a tracking No. During the order checkout stage, therefore we are unable to track the progress/location of the order for you.
Because it is an unregistered parcel, it might be slower than other shipping methods.
We kindly suggest every customer choose the most suitable shipping method if you want your order delivered in the decent time, for more information about shipping and handling, please kindly check http://www.sammydress.com/m-article-id-39.htm
We really want to fix this situation and are anxious to resolve it. We are confident that we can offer a resolution this customer will be pleased with!
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I placed an order on the 15th of September. It is now the 30th of September and nothing has arrived. I placed an order with a total of $114 with expedited shipping, which meant it was supposed to be shipped within 3-7 business days. I have received no email from them so I go to check tracking. It still says it's in the processing stage. I tried to contact them live chat, but of course they were offline. They are not set up to accommodate hours from across the world even though they claim to be global. I filled out a support ticket and received an answer the next day. I was told I needed to send a copy of my drivers license or passport and a copy of my credit card to check to make sure it was really me and not a fraud. I paid by credit card via paypal. I have fraud protection on my credit card. They do not need to be sure it is me, my credit card company already does that for me. They had no problem taking my payment and have already received it on the 15th, but are now refusing to mail my order until they receive these copies they have requested! Anyone knows if you give them this info, they could potentially steal my identity! Not only that, but they never even contacted me to let me know the order was on hold! If I do not receive my order soon, I will be reporting them to the authorities! I do NOT recommend ordering from this company. Be sure to check their sister sites as well.
Dear Brenda V.
We thank you for providing us with important information about your situation.
We take this seriously and want to tell the customer how sorry we are for not meeting their expectations.
Would you mind sending us your Valid Order Number or Ticket Number?
Please understand that we DO NOT ask for photos of your drivers licence or credit card to prove your identity for no reasons. We only do that when there is a problem occur during the process of your money transaction. The reasons can vary from customer to customer. For example, sometimes there are fraud orders, in order to make sure that it's not someone else purchasing items using your account, we have to ask for payment identity. It is for your own good. If you cannot offer the identity, we are not supposed to send your order.
Please be rest assured that we would full refund the Customer if they donnot verify the paymen t in 3 working days, if they still want the order, please kindly place a new order by bank transfer or west union.
Thank you again for bringing these matters to our attention.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/
I was reluctant to order on this type of website because i'm from France and and I was not sure to receive the package given the great price but but I was very surprised to see that the items corresponded to photos! We must think about taking on some larger sizes or do well relative to the size chart but the service signals to you to make. The prices are very interesting I did not expect to have a great quality and yet the products are well worth those of H & M! A wonderful experience, I recommend this site!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear tom w.
We want to thank you for telling us about your situation.
We're very sorry for your concerns and the issues you have raised.
Would you mind sending us your Valid Order Number or Ticket Number? So that we could check the order status for you.
We kindly suggest every customer choose the most suitable shipping method if you want your order delivered in the decent time, for more information about shipping and handling, please kindly check http://www.sammydress.com/m-article-id-39.htm
We fully understand your frustration and we apologize for the inconvenience. We hope that you choose to give us a second chance next time. This is certainly not the way we do business, so we will endeavor to provide you with the highest levels of service.
Kind regards
Sammydress Customer Service
http://www.sammydress.com/