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The company enjoys a generally positive reputation for its wide range of affordable products, timely shipping, and responsive customer service. Many customers express satisfaction with the quality and fit of their purchases, particularly in clothing and accessories. However, concerns arise regarding inconsistent product quality, sizing discrepancies, and challenges with returns, including high shipping costs for returns to international locations. Additionally, some customers report issues with promotional offers and customer support accessibility. Overall, while the company is appreciated for its value and selection, improvements in product consistency and return processes could enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Made my order on 9/29/2015. Items were finally shipped out (supposedly) 10/14/2015. There were 3 different tracking numbers. I ordered about $140 worth of stuff. From the sounds of it after reading this page nothing is going to fit. One package with the majority of the things I ordered should be here by Friday. (the customer service team said 7-10 days on that order and 25-30 days on the other two) 25-30 days? Flux! Lol... regardless i will probably wait another 30 days and go from there on whether or not i should file a dispute w/ my cc company. Judging by the other reviews I assume I will have too. If by some chance I receive everything within the next 30 days even if the clothes don't fit i'll be happy i guess. Just glad everything i bought was cheap and didnt try to buy any big coats or anything.
"Loved the look and feel of the black spiderman (Venom) top i ordered. Size was spot on and as advertised. Will be ordering from them again"
I order a tee shirt from Sammy Dress almost two months and I never gotten it yet.
Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
We would be happy to help you. Could you please let us know your order number and your ticket ID?
Thank you again for bringing these matters to our attention.
"Sammydress Customer Service
http://www.sammydress.com/"
I've placed two orders with this site. The first order, I purchased two dresses; one of which was unavailable so the site refunded my money immediately and shipped the other dress. This refund is what prompted the second order (and not to mention all the gorgeous merchandise they have). Second order I purchased three dresses and a pair of lace boot cuffs. With the refund from my first order and the points (they give reward points for every order and product review on site that add up to money discounts - added bonus!) I had these dresses were discounted significantly (they're already seriously affordable in the first place, but this made them dirt cheap and irresistible). Both orders I placed just over month ago (Sept. 11 & 25). I have yet to receive my first order but received one dress from my second order last Thursday (Oct. 15) and it was worth the wait (they come from China)! The quality is great and EXACTLY as described and pictured. Super silky and fit perfect. ABSOLUTELY LOVE THE DRESS! I'm patiently awaiting the arrival of all my other orders and hope all the products are just as wonderful! I've contacted customer service a couple times and they always respond promptly and resolve any issues or questions I have. My best advice is to pay the extra dollar and change for tracking so you know where your items are! (my mistake) MM**************
FOLLOW UP: I received the other two dresses from my second order last night and they are AMAZING! I can't wait to wear them- exactly as described and fit perfect. I am very pleased and these dresses are worth the wait! I really hope my first order comes soon!
Wonderful fit, nice material, I have no problems with my order and I am very satisfied with the jumpsuit. I have had no problems ordering from sammydress and have been satisfied with my order. I am happy to share my experience as a satisfied customer.My friends love the look and how it looked on me.My friend wants to get one too. I will order another one in a different colour.
I made two orders on sammydress.com (MA************** - 09/30/2015 & MA************** - 09/27/2015), and everything went very well (payment, short delay of shipping, short delay of delivery, responsive service, good quality of items).
I definitely recommend this site!
Shipping said 7-10 business days. I waited 29 days and when I got my products the watch was broken.
Dear Cammie,
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.
Could you provide us with your order number and detailed information on your order so as to solve the issue ASAP?
We value your patronage and wish to continue serving you in the best way possible.
Sammydress Customer Service
http://www.sammydress.com/
I ordered 3 items from this place, 2 of the dresses was for the marine corps ball that my husband and I have to attend the first part of Nov. I ordered the items on the 1st of October, paying not only for the items, but I paid an additional amount, so that I would have the ability to track my items, at NO time was I able to track my package... I attempted to chat with customer service, that was unsuccessful, therefore I had no other option but to create a ticket, no one ever got back to me...
I finally received my item 20 days later, but because I was unsure If I was going to receive anything, I had already went out and bought more dresses... Its a good thing I did because, the items from this site was poorly crafted, cheap looking and NOTHING like the advertisements...
I attempted again to chat in order to discuss returning this crap, but I ended up having to once again create another ticket... And he only way to return is by talking to them first...
This company should not be BANNED from selling in the U.S.
Dear Yvette,
Thank your for your message.
We very much regret issue and are fully committed to resolving it to your satisfaction.
We would be happy to help you. Could you please let us know your order number and your ticket ID?
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/
Sammy dress is an On Line Chinese shop. I had a good experience with shipping, everything arrived within a month. My second order was also a free shipping one. My shoes were unfortunately half a size smaller, this was a bit disappointing, i contacted them and they gave me back 20% refund on the store, or offered 10% on my credit card.
The two shirt i bought were as espected, compared to the price, nice fitting.
Perls earings were very nice, as shown in advertisement.
I love the low prices and the quality of Sammy Dress products. I have had good experiences both times that I have ordered. I had to contact customer service for the first order and my issue was immediately resolved. I had a response back within a couple hours and received my product two days before expected. I will definitely be ordering Christmas gifts for my family from Sammy Dress.
I order mostly clothes, shoes and make up from the site, Always cheap collections, with offers that beat any other sites. For the past 3 years i joined Sammydress, i have been very happy because they have beautiful dresses and shoes on cheap prices. All other items i have got when they said they be here or sooner.
It took me 20+ days to get my items. When they finally came the items were small and cheaply made. There are mor negative comments than positive. I think the positive comments are from the damn company themselves. This is a SCAM please don't order from them... Waste of money and it'll piss you clean off.
Dear Tiffany,
I want to start by thanking you for notifying us about the issue.
First, I want to offer my sincerest apologies to you for the issue.
All reviews are from all over the world of our valued customers who have real order number and payment information, we never cheat and fool other people by unreal reviews.
Can you please send us your order number so that we can check it for you?
Thank you very much for your cooperation.
Sammydress Customer Service
http://www.sammydress.com/
I am a big fan of sammy dress. Wow. I just was searching the internet one day and i came upon this site. I have had more orders than i can count, I have never been unhappy with anything that i have gotten. The only issues i have ever had was regarding my own misunderstanding of when the delivery was. I am so pumped about this site. I love all the products i have gotten. I am just saying if i had an issue i would make sure I let them know. I never have had to worry about this. Thank you to Sammy dress for everything. I am so looking forward to all of my next orders.
Kudos.
I have ordered many things from Sammy Dress and I have yet to have a problem with anything that I have ordered.
Many people complain about the speed of shipping but I always do expedite shipping and I always get my order within 5-7 business days with no problem. Also, expedite shipping is cheaper than flat rate!
Customer service is always a pleasure to work with and respond in a very prompt manner.
I love Sammy Dress and will continue to order from their site!
DON'T BUY FROM SAMMYDRESS!
If they had a minus I would give them that!
READ THEIR REVIEWS!
I'M SPREADING THE WORD OF A BAD BUSINESS SO YOU DON'T GET RIPPED OFF TOO!
Dear Kylie,
Thank your for your message.
First, I want to offer my sincerest apologies to you for the issue.
Would you mind tellign us the exact problems and order number so that we can resolve the issue ASAP?
Thank you again for bringing these matters to our attention.
Sammydress Customer Service
http://www.sammydress.com/
Not only did this dress take 101 days to receive... the quality looks like something my 8 year old sewed together. I am SO displeased with this company! All over the dress there is strings in all the seams. In fact, it's hard to zip up because of all the strings that get caught on the zipper. I would love to return this dress and get my money back! I don't think I'll ever be wearing it because it looks ratty with all of the strings hanging off of it! It's in the middle of the seams too, so it's not even something I could cut off myself! I liked the color of the dress and that's the ONLY good thing I can say. The dress itself felt like paper mache it was so thin and felt so cheap!
Dear Deborah,
I want to start by thanking you for notifying us about the issue.
We look forward to hearing from you soon
Sammydress Customer Service
http://www.sammydress.com/
It took 2-1/2 months to get my order! The dress was perfect, though and I love it. The corset was WAYYY too small and I will just give it to someone smaller! I would love to order another dress in a different color for Christmas, but it probably wouldn't get here until too late, and its October now!
Dear Laura,
-I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Here is our warranty terms and policy about size warranty link: http://www.sammydress.com/m-article-id-16.htm
Please show us your order number so that we can send you details.
Thank you very much for your understanding.
Sammydress Customer Service
http://www.sammydress.com/
It has been 2 months and I still haven't got my order. Sent 3 emails. Nothing. When I get done here will be turning them into the better business bureau. It also said free shipping. They charged me shipping. DO NOT Order from them!
Dear Tammy,
First, I want to offer my sincerest apologies to you for the issue.
We have taken care of your complaint and offered a resolution via the ticket center.
Please kindly reply to us.
Thank you very much for your collaboration.
Sammydress Customer service
http://www.sammydress.com/
I ordered 7 items for 88.21. Expedited shipping was cheapest so I went with that for 32.91 and also opted to get the insurance (2.76) because of all the poor reviews I was reading. Grand total 123.88. I place my order 10/15/15 (Thursday)@ 8:37 AM PST. I just received an email that it was being shipped out (10/19/2015 23:15:13 PM PST) DHL. Tracked the package on DHL express shipping site which confirmed they received the shipment information and is being shipped from Singapore. It should take 3-7 business days as long as it doesn't get held up in customs. I will provide another review once I receive the merchandise.
Very poor quality! The advertise to adjust for size. I wear a medium and and xlarge was too small. When you are 125 lbs are require larger than an xl... There is an issue. Not to mention it took at least four months to get my order that didn't work. I only received a partial order at that. I guess waiting since July isn't enough time to ship the other! Don't waste your time.
Dear Kristy,
Thank your for your message.
We very much regret issue and are fully committed to resolving it to your satisfaction.
We would be happy to help you. Could you please let us know your order number and your ticket ID?
Thank you very much for your collaboration.
Sammydress Customer service
http://www.sammydress.com/
Answer: Dear Dawn, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for issue mentioned. Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible.
Answer: Dear pamela, Thank you for your message.We want to resolve your issue in a appropriately way. For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm to offer your order number and state your issue in detail, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, We just want to protect the safety of your payment. As for details, would you please contact our ticket support center so that you can be get detaills ASAP? Please browse this link: http://support.sammydress.com/?lang=en
Answer: Dear Brit, Our company is an international company.We do business all over the world. And we are improving our service better and better. Please rest assured that we are always here to serve you! Please feel free to contact us: http://www.sammydress.com/m-article-id-12.htm Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, As for size issue. Here is our warranty terms and policy about warranty link: http://www.sammydress.com/m-article-id-16.htm Would you please contact our ticket support center so that the issue can be resolved ASAP. For contacting us at any time, please browse this link: http://www.sammydress.com/m-article-id-12.htm Hoping issue can be resolved as soon as possible. Sammydress Customer Service http://www.sammydress.com/
Answer: Dear customer, For detail information. Please browse this link to contact us: http://www.sammydress.com/m-article-id-12.htm and state your issue, we would try our best to help you. Sammydress Customer Service http://www.sammydress.com/


Dear George,
Thank your for your message.
We regret any inconvenience or frustration that your experience has caused you.
We would be happy to help you. Could you please let us know your order number and your ticket ID?
Thank you very much for your collaboration.
Sammydress Customer Service
http://www.sammydress.com/