Saks Fifth AvenueReviews 267

Saks sent package to different shipping address than listed. After emailing and calling they said they would open a investigation but will take 14 days for an outcome. Suggested I order again and pay again for the same product while they attempt to figure out why their system sent it to the wrong location. No assistance or problem solving on their part.

Purchased Givenchy bag On sale from $1950 to $1460. 4 days letter bag went to $731. They Wouldn't honor huge discounted price. Their Reason, I didn't buy it at full price. Several times the item at that $731 price was available to purchase again, but every time I went to buy, it was sold out. Now I will be returning this bag because it is so frustrating that they wouldn't honor the $731 price and credit me back the difference. Makes me not interested in doing business with Saks again and purchase at other stores.

I bought a Valentino bag online last May which I never received due to their mistake of putting a wrong zipcode and they promised me another shipping date on June which the rep said the item was lost so she said I will be receiving a refund which until now I haven't received, tired and wasted a lot of time doing multiple calls to this company, I bought my item directly to the store. I don't know when I'm gonna receive my money, they promised me again till next wk for any updates

I purchased a pair of shoes on monday for my birthday. I paid for 2 day shipping which would have arrived by Friday. Well I call Saks on Thursday only to find out they never shipped the shoes. Now they won't give me my money nor ship the shoes to store. Siting they can't change anything on order. But how not if it never shipped. They are a rip off please I beg y'all keep your money or go else where. They even told me they can't cancel the order after 20 minutes of being placed. This is the worst place ever

Placed an order for wrong size. Contacted customer service within 15 minutes. Was told it has been 20 minutes and they can't change my order. I stated this was ridiculous and was told I was ridiculous because I ordered the wrong size. Never will buy from Saks again.

I order some versace sunglasses for my mother for mother's day. The same day it said my order shipped and a label was created. A week later I track my package and it still says shipping label created only. 2 weeks later (AFTER mothers day) still says shipping label created. Customer service says it's probably lost in the mail and to get refund. They approve me to get a refund and says it will take 10 business days. It has been 12 days and still no refund. Customer service says to call my bank. I do and my bank says I should have received the refund by this time in my account. So as of today, I still don't have what I ordered and still don't have a refund. A month later! Smh and 50% of their customer service sucks. Going to have to dispute the charges with my bank

Horrible customer service! I've been waiting for a refund that was approved early January and like so many on here I constantly get the run around with nothing being done. It's like they play games with people money when it's time to return it, but when it's time to pay for an item they want it immediately! Horrible I'll never buy from this trash company again.

Last month I went and had make-up done by Bret. He did a great job of pure glamour with most professionalism with very cordial and good manners.

I made a purchase 2/26/2022… it was marked as delivered. I NEVER received my Tory Burch purse. Contacted them and let them know. The refund was approved 03/02/2022. As of today 04/25/2022 I still haven't received my refund. I've called them weekly and continued to be told 10 business days. Ives been in the phone today on multiple calls because the call continues to "drop" over a total of THREE hours. I'm on hold now as I type for 30 mins 52 secs

I will never order anything from her the service is horrible I never received my items and it's taking too long to get my money back

Sick of waiting for an update. Chasing gives no help. The order status still says it will ship by 3/20/22 (one month ago). When I speak to someone at Saks they say they don't know when the supplier will ship the item to them so they can fulfill the order.

I wrote an earlier review about my nightmare with customer service. This time I placed an order before 12/08, hoping it MIGHT arrive before Christmas since I received a notice saying it was shipped on 12/08 and would arrive on 12/19. Checked with FedEx on 12/23 and they said they have yet to receive the package from Saks.
Truly my fault for giving them a second chance. Fool me once…etc.

I bought some Ferragamo slides and paid premium shipping so it would arrive earlier since I was supposed to take it on a trip with me as a gift. The day I was supposed to get it I checked the tracking info and it said it would arrive 3 days later! I called customer service and the manager said there was nothing they could do about it. Later in I received an email saying I was getting a refund which I didn't ask for so i was confused on if it was still arriving. I went to a physical store in order ti get someone ti help me and they said they didn't even know if I was still going ti be able ti receive my products. I was later on able ti speak to another customer service person and he said my product was still going to be delivered to me, they just refunded the premium shipping I had purchased. Later on the same day I put the tracking number in FedEx and it said that they haven't even received the product itself! Now I'm empty handed and won't be able to give a gift. VERY disappointed. Will never buy here again.

I have made my last purchase from Saks. I ordered 3 dresses. They shipped them in 2 different shipments. I was not made aware but they shipped them requiring an adult signature (with ID). I was not home when an attempt was made with one shipment. Fed Ex said they would redeliver it that night before 8 pm. I cancelled my plans and stayed home to receive the package but there was no delivery. Then, it was supposed to come the next day - nothing. Now they say it "should" be delivered tomorrow so I am supposed to sit home all day and wait for a package. Why inconvenience your customers like this without even letting them know that a signature would be required? By the way, the other package (that had 2 of the dresses in it) was left on the front porch with no signature even though it was shipped requiring a signature. Inexcusable disregard for the customer.

I will never buy from this company again. I ordered from them in December 1999, returned some items right away. A month later I was told I would receive $413.18 credited back to my PayPal account. It has been 27 month of phone calls and promises yet I still haven't received it. I have spent hours, probably more than 100 contacting their service team over the last two years and every time I am told I will be given the credit within ten business days. I have spoken to managers who have assured me this time I will receive my credit. To this day I still have not. 400 dollars is a lot of money to me but I am at a loss of how to get my money back or at least a store credit.

I messaged about a purchase I made they said they sent item to carrier then I get the order canceled days later. I message support again to ask what happened they brushed me off Rudely and ended the chat multiple times. I spent thousands of dollars here to receive such horrible customer service

I ordered shoes and got wrong ones. Called customer service and Natalie got it corrected and by the next day I had my order. Very fast and easy process. Have full confidence in Saks and that's why I continue to order from there. Waiting on my next order now and can't wait to receive it. Shop at Saks if you want a good deal and great customer service.

They sent me the wrong shoes. I called them and they made me pay for another pair before they would send them out. I needed them asap for my wedding, so I paid the for 2 day shipping. I still not have received my shoes and it says still in possessing. I called and asked what was going on and got no answers and they won't refund me. So now I'm out 2,000 and I have to go find shoes for my wedding some where else.

I made a preorder for an item that said it would be shipped no later than Feb 17. A week after the 17th i use their chat option to follow up on my order only to be told that was an estimated date. I ask when the new estimated date is and they would not answer me. Gave me the run around about order fulfillments. I asked if i was supposed to wait indefinitely for an updated date and they said yes. Awful business practice. When i asked them to cancel my order they said i needed to provide them a reason to see if i was eligible for order cancellation. HA! I told them cancel my order immediately and they finally did. I will not order from them again