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Ryobi Tools

3.1

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Ryobi Tools Reviews Summary

Ryobi enjoys a mixed reputation among its customers, with notable strengths in product quality and versatility. Many users appreciate the performance and ease of use of their tools, particularly battery-operated lawn equipment, which is praised for its efficiency and lightweight design. However, significant concerns arise regarding customer service, particularly related to warranty claims, service delays, and difficulties in obtaining replacement parts. Complaints about inadequate support and communication suggest a need for improvement in customer relations. Overall, while Ryobi has a loyal customer base, enhancing service responsiveness could bolster its reputation further.

This summary is generated by AI, based on text from customer reviews

service
302
value
411
shipping
192
returns
165
quality
410

We monitor reviews for authenticity

Missouri
1 review
0 helpful votes
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Great tools for the job site
August 21, 2022

I own a remodeling business and I use many different Ryobi tools daily. Great tools. Very powerful. Batteries last a long time. Plus Ryobi offers such a variety of tools helpful for any project we are working on. I highly recommend Ryobi to fellow contractor or diyers. Plus they are sold at all home Depot stores. And they are bringing out new tools all the time. I currently own about 20 Ryobi products and I intend to buy more.

Date of experience: August 20, 2022
Pennsylvania
1 review
0 helpful votes
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Good product
August 19, 2022

Cuts what I want too, should have got a longer lasting battery. Easy to handle and just the length I needed. I can not load a photo.

Date of experience: August 18, 2022
Canada
1 review
1 helpful vote
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Good Stuff
August 19, 2022

These tools are a great deal and work very well, i highly recommend any of these products for home or work i do both, i have been a millwright for 37 years and have had alot of tools in my hands, i have droped them and beat them up pretty hard they just get old and worn my kids got me a set for fathers day along time ago back when they were blue, and they still work fine every day... Larry B

Date of experience: August 17, 2022
Michigan
1 review
0 helpful votes
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Dependable tools
August 17, 2022

As the family handyman you need good tools Ryobi fills the bill. The family thanks you. You can never have enough tools for handling home repairs and improvements and Ryobi makes the job easier and better quality.

Date of experience: August 16, 2022
Utah
1 review
0 helpful votes
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HORRIBLE COMPANY
August 16, 2022

They don't stand behind their products! KEEP your receipts or they WON'T help you! Expensive and NOT worth it! If I could give 0 I would!

Date of experience: August 16, 2022
Virginia
1 review
0 helpful votes
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I purchased a Ryobi backpack leaf blower 10 months ago. The throttle cable broke 2 weeks ago. I was told by Ryobi customer service that they could not send me a replacement cable. This would need to be installed by a Home Depot service department. I have since been told that there are NO replacement parts available and that Home Depot needs to send the blower to Ryobi. They will then re-inspect the leaf blower and then send a new leaf blower to Home Depot. I will be called when it arrives, in MAYBE 4 weeks. The simple solution would be for Home Depot to replace it from their inventory or for Ryobi to reimburse me. I am not confident that this will be satisfactorily resolved anytime soon.

Date of experience: August 15, 2022
Washington
1 review
0 helpful votes
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Great Tools. I purchased my wife a blower and weed trimmer a year ago due to me having knee replacement so she could help keep things done around the house. Since that time we both have just fell in love with the product, purchasing additional batteries, hedge trimmers, buffers etc. This not only gives her ownership of tools but keeps her from getting my heavy man tools out. Great products and HD stands behind them with warranty replacements, She now goes down the Ryobi Isle at HD now making a wish list. Now I know why my dad purchased ryobi tools...

Date of experience: August 12, 2022
Texas
1 review
0 helpful votes
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Totally worthless!
August 11, 2022

Just purchased a Ryobi 40V weed trimmer and am unable to get it registered. Even the chat service is completely moronic. The automated robot responses are completely irrelevant and the "human agent" is worse. I really hope the trimmer is better. I will NOT be purchasing Ryobi products in the future.

Date of experience: August 11, 2022
Canada
1 review
0 helpful votes
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I have been buying Ryobi cordless power tools including lawn tools like grass trimmers and for the most part have been a great value... BUT when the time comes to service one all I can say is pack a lunch or a tent and be prepared to travel... I live near Burlington and the Ryobi rep for Home Depot Burlington just told me I had to travel to St Catherines or Toronto for repairs... so I called non affiliated local repair shops and they said they couldnt get Ryobi parts... so today is the last day as I move to a brand that is supported locally.

Date of experience: August 10, 2022
Florida
1 review
0 helpful votes
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Great Tool
August 11, 2022

I bought the 10" saw for a project. Greatest buy. Will come back To Ryobi for my tools from now on. Great Tool

Date of experience: August 9, 2022
Hawaii
1 review
0 helpful votes
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A friend told me about his ryobi tire inflator that he really enjoys using. I went to home depot and bought ryobi 747 inflator and the battery/charger. I really like the compact and easiness using it. I tried it and was amazed how efficient and easy using inflator on my car tires.
I will let my friends and relatives about ryobi inflator on great performance it provides to inflate car tires. This is not my first ryobi took, I also have a ryobi lawn mower that is so easy to use. Its is electric and very efficient cutting my grass. Home depot is a very dependable customer service store with very nice and friendly workers greeting and helping anyone in store that needs help.

Date of experience: August 8, 2022
Tennessee
1 review
0 helpful votes
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I bought one the other day didn't get 10 minutes out of it an the housing for the weedeater busted. Sometimes you get a bad one it happens so I exchanged it for another it is definitely not meant for commercial use. I also got the plastic blade attachment with it. It doesn't stay attached it falls off every few minutes needs some sort of spring system to keep pressure on the clips. I have several ryobi tools and for the most part am satisfied with them but not so much with this one I'm going to try and design my own attachment keeper will let you know how it works

Date of experience: August 7, 2022
Florida
1 review
0 helpful votes
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Gift of choice
August 3, 2022

Another birthday, fathers day or christmas.it does not matter as my kids know what to get me for a gift. I
Have received a drill, power saw, air inflator, lawn edger and trimmer A. Lso a power screw driver. None of these have let me down yet. Easy and reliable to run, light weight and has plenty of power.My yard looks great, will continue to ask for Ryobi gifts for all occasions. Keep up the good designs and work.Its working for me and you.

Date of experience: August 2, 2022
Georgia
1 review
0 helpful votes
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Chemical Sprayer
August 1, 2022

I just purchased a chemical sprayer and it is worth the money. It was easy to assemble and to use. I would recommend buying it.

Date of experience: July 30, 2022
Florida
1 review
0 helpful votes
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Warranty
July 29, 2022

Don't expect any help from Ryobi if you tool breaks within the first months of your purchase they don't stand behind there products. The warranty work in my area is with Home Depot and they expect you to leave the tool with them pay a fee and maybe they will reimburse you. Extremely poor customer service.

Date of experience: July 29, 2022
Oregon
1 review
0 helpful votes
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I currently have Ryobi weed eater. Received the Inverter from my son as a gift. I am on a Forest Service Fire Team out of Oregon. I spend my summers in a tent while on a fire. I use the inverter to maintain a charge on my cell phone and Fitbit watch at night. Sometimes we don't get a generator until after camp is setup to provide power.

Date of experience: July 28, 2022
New York
1 review
0 helpful votes
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HORRIBLE-DO NOT BUY
July 26, 2022

I got a backpack blower from ryobi- was super excited. Less than three months in and less than 3 times of use- THE PLASTIC which carries the motor BREAKS. Fine, i'll send it back to get fixed. HAD to go to HOME DEPOT which is where their service dept is-I don't even want to get into the home depot service. 4 months later they still have my backpack with no communication except from my end asking when it will be fixed. They say the plastic is not covered- of course because they use cheap plastic for a heavy backpack. On top of all of this, they tell me to get a third party to check it out -what does that even mean?! So frustrated I am never buying from them again in case it somehow breaks, FYI- I am extremely delicate with all of my tools and extremely OCD.

Date of experience: July 26, 2022
Utah
1 review
0 helpful votes
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My Ryobi purchase
July 26, 2022

I recently purchased a Ryobi edger and I love it! I have been a Ryobi customer for several years and I absolutely love each and every purchase I have made! I have 3 trimmers, a drop saw, and 4 different size drills, and a sander along with numerous bits and drill bits. Ryobi tools are very durable and easy to use. I do all the repairs around my home and sometimes for friends and neighbors. I wouldn't, want any other tools for my work that I do. Ryobi is the best tools for any job!

Date of experience: July 25, 2022
Missouri
1 review
0 helpful votes
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Tools Gas trimmer
July 26, 2022

Although it is quite expensive I am happy with this 4 cycle gas trimmer because it works well and uses little gas. I highly recommend this because you can order other parts to connect to it to do many different garden jobs.

Date of experience: July 25, 2022
Georgia
1 review
0 helpful votes
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PURCHASED THEIR WORTHLESS TOOLS. THEY DO NOT WORK NONE OF THEM THE DRILL IS WEAK AND WORTHLESS. THE SAW ALL WITH NOT CUT ANYTHING. THE SKILL SAW LOCKS UP EVERYTIME YOU TRY TO CUT SOMETHING. SO ALL OF THEIR TOOLS ARE MEANT FOR NO PURPOSE BUT MAYBE BARBIE AND KEN CAN PLAY WITH THEM. BUT SURE DO NOT WORK TRIED TO RETURN AT HOME DEPOT THEY WOULD NOT LET ME. SO BUYER BEWARE. WORTHLESS TOOLS.

Date of experience: July 24, 2022