RyanAirReviews 95

First of all, if you only have 2 small carry on bags, then it's a deal. OTHERWISE, DON'T DO IT!
Bargain airline built on taking advantage of the unknowing. Besides selling selling selling (colognes, lottery tix, etc...) their business plan is to "help folks learn the hard way." Your checked in luggage comes at a High price, sometimes even more than the actual flight! Unless you have no choice to fly this airline, please note: Everyone in Spain HATES THEM! Now, the people are nice, but they are a RIP OFF!

On flighing with Ryanair from Bristol to Hungary I was told there was no room for my hand luggage so it would have to be put in cargo area. When I arrived at my hotel in Hungary unpacked my luggage to find £300 pound taken from my luggage. Complained to Ryanair but basically was told prove that's how much was in there. My mother also had same experience had to put hand luggage in cargo on flight from Spain and her phone was taken has anyone else had this happen to them. Ryanair must be made to take responsibility for people's property

Thanks you for the worst ever flight I have ever had the misfortune of taking. On the 29th of April I had a flight booked from london to Prague at 7 o'clock in the evening. We got to the checking area 4 hours before and went to the check-in to ask if we could checkin early. As this was our first time flying with Ryanair we didn't know the booking in policy. I remember clearly the customer service guy saying I need to wait until the desk number was placed on the departure board so we when to get a tea and waited. When the it was time to check in we went to the line and waited our turn like good customers sadly it took over 1 hour to get the the desk (2 hours before departure time) only at this point we were unformed that we should have checked in online and as we didn't we would need to pay a fee of 70 GBP. We had to wait in the customer service line to pay or to complain so we did. At this point we got a little bit upset and disappointed with not being informed when we asked 4 hours before the flight. To put more wait to this insult the customer care man inform us it wasn't £70 in total but £70 per person which came to a total of £210 as there was 3 of us in our family. We had no option but to pay this so called fee even when we had clearly been informed to do something else.

I feel I'm in my rights to ask for a full refund of the £210 and also the full cost of the flight.

As a company you should rethink the way you fine and con your customer at the last minute and also placing pressure on a young family that can't afford to pay for the mistakes of your misleading and untrained staff.

It might not be the best customer experience, but it covers a lot of destinations in Europe at the cheapest cost.

After reading all the negative posts about Ryanair I was a bit concerned about flying with this airline. They were the only airline that had decent prices to the destination that I wished to travel to. My booking and flying experience with them was all positive. The web site booking was easy to use. The check-in experience was good, the flight was on time, the aircraft clean, the crew semi friendly. I think the key to flying with Ryanair is that one must read and follow all the instructions carefully when booking, read about their carry-on policy, baggage hold policy, cancellation policy, checking in policy etc. If one takes the time to read all of the information and follows all the directions which are given in plan and simple language there should be no problems. In fact I did have a problem, after clearing customs and going through security, at some point I lost my boarding pass, and after reading all the horror stories about the charge for a new one I became a bit anxious. To have the boarding pass reissued was going to be expensive. At the gate I approached the staff and informed them of what happened. The reply from them was simple, "no problem we will reprint your boarding pass and you will be able to continue with boarding" they were friendly and most helpful. I have no doubt that I will be flying with Ryanair again should the need arise.

Simple, fast and with good price, RyanAir is for me one of the best transport company.

Recently flew with Ryanair and had a really horrific experience. Flight was 27/07/13 East Mids to Barcelona T2, NLQEPK. Basically with no prior warning the aircraft went into what felt like free fall and extremely bumpy. Passengers were walking to/from the toilets and fell down onto there hands and knees as the plane rocked and fell from side to side. The air hostesses were walking in the aisle and two of them also went flying and fell pretty much flat. I am very suspicious this may have been done deliberately to catch up on time as the flight was running late on departure. Watch the recent 'Dispatches - Ryanair Secrets from the Cockpit' which is very revealing and should make most people think twice about flying. At no pint after all this did the captain explain what had happened or why. I doubt it was the weather which was clear, bright and fine. Ryanair is an accident waiting to happen.