RVPartsCountryReviews 101

I places an order ($1450) for an awning which clearly states 2-3 week delivery (you even have to sign agreeing to it) but when the 3 weeks rolls around nothing. You contact them (by the way they don't have phones only on line chat) they blame everyone else and offer nothing in return for not living up to a written agreement. I contacted the actual product manufacture (Lippert) and they told me that they had informed RV Parts Country earlier in the season that this is their busy season and that it will take longer for shipping, yet RV Parts country still has this on their website knowing full well they can't deliver in that time frame. Totally misleading... Yet when you call them on it they will do nothing for you... Spend your money somewhere else...

These folks wanted my 88 year old grandmother to prove her identity prior to purchase by submitting a copy of her drivers license reflecting the shipping address. She had not yet changed her address on her ID so we instead sent them Medicare documentation and a copy of her cell phone bill showing her address. They do not provide a phone number that we could call to discuss or explain. Instead we had to interact with a portal and wait 1-2 days for a response. When they would not accept the documentation we had, my Gramdmother went to DMV to update her address. We could not possibly provide them with a new and updated ID for another 2-3 weeks until her new ID was received in the mail. In the meantime her order was cancelled and we never could speak to anyone personally.

On Feb 24,2017 we received notice that FedEx delivered our RV washer/dryer. However, I was at home and there was no delivery. I contacted FedEx (Schertz, TX) and was told by Rebecca that the company RVPartsCountry had sent them a "LETTER OF AUTHORIZATION" to return the product without delivering it. Then, I contacted the RV Parts Co., (by Chat... you can't call them) and was told there was a mix up and once the product comes back to them, they will resend it back out. I said we paid an additional cost to have it delivered fast and they said that is the normal charge and would not give us back the money. It was like talking to a wall, they would not listen... "There was a mix up" was all I could get out of them and they wouldn't explain why they sent it back before delivery not would they explain why they LIED and told us FedEx tried to deliver when they never did. Extremely Disappointed...
Signed. Ramos

On Aug 25,2016 I ordered a Onan Marquis Generator. They lied to me by emailing a time that it would ship! What a bunch of crap 4 weeks later I still don't have a $4000. 00 generator That on many occasions I would have it and a shipping number by many mondays ago. DO NOT ORDER ANYTHING FROM THEM! They lie, tell stories and you cannot talk to a person probably because they don't want to hear how irate people really are. Then I emailed them and said to get the refund going back on to my card. I have never had so many excuses and lies from a company I ordered from. Don't believe the testimonials they have on their web site. It's all bull!

We are leaving today for vacation and the roof top unit has not arrived. They did send me an email stating that it had shipped and provided a tracking # which I clicked on and it brought up an error message that the tracking # was not a good number which leaves me to believe this organization is completely incompetent as they cant even copy and paste a number into an email correctly. And just so everybody knows I am a service manager for a large truck fleet and my customers would go somewhere else If I treated them like this.

This was one of the worst online shopping experiences I have ever had. RV Parts Country states that they ship in 24-48 hours and your item will arrive in 3-4 days. What they don't tell is that certain items are drop shipped from the manufacturer and it will take several extra days to get your item. We bought an awning on April 12th, 2016. After waiting a week with no tracking and no awning, I called RV Parts Country to see where our awning was. This was the first of 3 weeks of calling them and Dometic daily trying to get my awning delivered to me. I was lied to by both companies assuring me that they were shipping it today or they were shipping it tomorrow. At one point Dometic mailed me a box of unidentifiable metal poles. Eventually someone at Dometic told me that they had a warehouse inventory problem and that they did not have the item in stock. It would then be in stock at the end of May(during the middle of our camping trip) and we could wait for it to be in stock or cancel our order and get a refund. We opted for the refund. So, I called RV Parts Country on May 5th to cancel our order. I was told that a supervisor would have to cancel the order and issue a refund and that I would receive an email confirming the cancellation and refund. Monday, May 9th, I had not gotten an email confirming the cancellation and refund. So, I opened a dispute on Paypal demanding our refund from RV Parts Country. On May 11th, a UPS truck dropped off a package and lo and behold it is our awning. The awning is in 99% good order with only a small run in one of the screens(which I can easily fix). I cancelled the dispute and hope to never have to deal with RV Parts Country and Dometic, again.

Anyone can shop and buy a product. It's when you have an issue and how it is handled and that's when I like to give my feedback. I am restoring an old Class A and been buying so many parts for it online due to prices. Bought from a couple different retailers, of course being a rookie, I had a few mistakes and returns. RV Parts Country is the only company I have bought from that does what they say when returning and was prompt with giving our money back. RV Parts Country has now been my 1st go to for parts. I've only had 1 return, but made 4 orders so far and everything has been good. I feel like good companies should be rewarded and wanted to let everyone know my good experience.