RVPartsCountryReviews 101

DO NOT BUY FROM CANADA - Their customer service and exchange rates are both out to lunch. They were charging $0.56 on the dollar instead of the $. 26 it was at the time. I contacted them about it as I thought it was a mistake, and they told me it was handled by FedEx Cross border. I spoke directly with Crossborder and they informed me that RVParts Country sets these. (so they are marking up an addiitonal 30% just on exchange)

I thought maybe they ddn't know, so I contacted them and let them know, they basically said, not our problem. Great business policy and ethic. ON top of that they were rude throughout the process. Even a "hey we will look into that", but nope. So buyer beware.

I am not surprised after seeing all the reviews for them. If I could give them 0 stars I would.

I would NEVER buy from this company. I purchased a Dometic AC unit that was advertised at a discount because it had "minor cosmetic damage". The unit never arrived at my house but was left at a FedEx facility for pickup due to severely damaged packaging, see attached pictures at FedEx location and my screenshots to customer service. The unit was clearly leaking fluids, had bent parts, and did not function. I contacted RVPartsCountry and sent them the pictures several times. They finally told me after ignoring my messages that this was considered cosmetic damage and would not let me return or get a refund. Shocking response and horrible customer service.

I had an item that I could not use and was in perfect condition. I set up a return with RVPartsCountry by following the RMA process and sending them a tracking number. After the item had been returned, I had not yet gotten a refund. After several attempts at communicating with the group and several months, I still have to refund. They are also ignoring my requests. Shameful behavior and essentially stealing my money. They don't even have a way to contact a human via phone as it gives you a recorded message. If you purchase from them, don't bother to return the item if needed.

RV Parts Country has held me hostage from getting my AC that was lost by UPS in shipping. I had to file the claim with UPS because RV Parts wouldn't and then when I did UPS admitted they lost but can only deal with RV Parts as they are the shipper. RV Parts has my money and I believe UPS has paid them as well for the lost unit however I can't get the replacement shipped and it has been 14 weeks. Highly recommend staying away from RV Parts Country. They will never answer the phone and all they will do is tell you to be patient while they look into it. Also filed a claim through PayPal hoping they would resolve and after 2 months still noting.

Please avoid this company. They shipped my product quickly (AC unit) but it arrived damaged. I purchased package insurance. I jumped through all the hoops sending pics, requesting replacement, refund, etc. There is no working phone number except automated info instructing you to use the website. I have filed a dispute with the CC company and the "seller response" was that I received my unit. No kidding! I received it damaged. They have essentially stolen $722 and I have nothing to show for it. Hoping to make some progress since I filed a complaint with BBB.

I ordered a hot water heater from RV parts company on or about 6-28-20. I received the hot water heater about a week later, it was about a week later when I was trying to install it, the front was so damaged that I stopped the installation and tried to contact them, I did send pictures of the condition of the hot water heater, I received a message from them which was a do not reply message, so I tried calling their customer Service and left a message, I have had no response from anyone from the company to date, 8-15-20, this is unacceptable in my opinion, I WILL NOT BE DOING ANY MORE BUSINESS WITH THEM.
Customers be aware of the non-existence of their customer service.

I only give one star because I COULDN 'T GIVE ZERO STARS! I paid top dollar for a new Dometic A/C unit through rvpartscountry.com. I even paid their EXTRA CHARGE for SHIPPING INSURANCE. It arrived DAMAGED. I returned it immediately and have heard NOTHING since. I purchased the unit on June 8. It is now July 28. They have MY MONEY and the product. I have tried to communicate for months. They have not responded to requests, pleas, or threats. Please DO NOT give these crooks any money. This has been the most unnecessarily frustrating experience I've had in years. RUN from this company. Spend your money ANYWHERE ELSE!

I ordered a water heater, they billed my card and after a month i still didn't have ut. I got aprerecorded message on their phone number and couldn't leave a message. Opened a ticket on their site and all i got after 2 weeks of trying to get a status was messages back saying they had a high call volume and thru appreciated my patience. I ran out of patience and canceled my order. They said in another message i would receive my refund in 5-7 days. Hopefully i Get it without problems. So, i didn't get my order, couldn't reach anyone, got auto generated messages on the ticket i opened saying how busy they were and they appreciated my patience. I will never order anything from here again and wouldn't recommend them to anyone for anything. They are so incredibly disappointing.

I orderd a toilet for my rv a month ago these people said it was on backorder after 2 weeks I asked to be refunded they wont answer the phone nor will they email you back in a timely fashion worst company ever I'm surprised there still in business I'm filing a complaint with the BBB after I leave my bank in the morning I would advise anybody to read the reviews on this company before purchasing anything,, but those people dont have a problem taking your $$Money

Horrible customer service! I ordered a NEW Dometic ac unit for my camper and received it about a week later. I installed the unit and it doesn't blow cold. Tried contacting RVpartscounty put of course you cant talk to anyone live it just says to fill out the contact form online when you call. So i Did that and was told by email deal the the Manufacturer. I'm sorry i didnt just pay a little bit more to deal with a local dealer who stands by what that sell!