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Rugs USA

2.7

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Rugs USA Reviews Summary

Rugs USA has a rating of 2.7 stars from 2,679 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Rugs USA most frequently mention credit card, tracking number and return shipping. Rugs USA ranks 20th among Home Decor sites.

service
484
value
54
shipping
61
returns
47
quality
2,466
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21,741 reviews

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Ohio
2 reviews
0 helpful votes
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Happy customer
October 29, 2021

Simple and easy! Product was exactly as described.

Date of experience: October 29, 2021
Florida
1 review
0 helpful votes
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Rug disappointment
November 28, 2021

My rug arrived folded. I still haven't been able to get the creases out even after opening it up and putting heavy objects on the folds. I was expecting to be able to put the rug in place shortly after receiving it. I am very disappointed.

Date of experience: October 29, 2021
Christina H. — Rugs USA Rep
over a year old

Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are sorry to hear of this issue. Someone will be reaching out to you directly regarding this concern.

Best,
Rugs USA Customer Support

Georgia
1 review
0 helpful votes
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Not disappointed!
October 29, 2021

I was nervous to purchase a rug without having seen the quality in person, but I was not disappointed! We love our new rug. The shipping was quick and as we laid the rug out it didn't take long at all for it to lay completely flat. It is quite thin but that makes total sense for a washable rug. A rug pad is essential though.

Date of experience: October 29, 2021
Virginia
1 review
0 helpful votes
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New customer
October 29, 2021

I hope this is the entryway runner we have been looking for and it washes well. Update. It is very thin and a weird material. Haven't washed it yet so I guess time will tell if it's better than my last jute runner. The pad I bought is not very wide but it will do.

Date of experience: October 29, 2021
California
1 review
0 helpful votes
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Great shopping experience
October 29, 2021

Great selection of rugs and great prices. Rugs were well wrapped and arrived in excellent condition.

Date of experience: October 28, 2021
Delaware
1 review
0 helpful votes
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Customer service
November 28, 2021

I attempted to contact someone via email however, it was unanswered. Seems to me like you are only interested in your rating and mot your services

Rugs USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 28, 2021
Rugs USA C. — Rugs USA Rep
over a year old

Hi Kathryn,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

Texas
1 review
0 helpful votes
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Folded Rug
October 28, 2021

8x10 was folded 2x4, not rolled which caused multiple crease after 3 weeks still have crease in rug.

Date of experience: October 28, 2021
Washington
1 review
0 helpful votes
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Return
October 28, 2021

I received this and am waiting for refund after returning it

Date of experience: October 28, 2021
Georgia
1 review
0 helpful votes
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My runner was packed poorly
November 27, 2021

My runner arrived packed poorly in the package. It
Needed to be packed probably. The improper package made my rug bubble and not flat.

Date of experience: October 28, 2021
South Carolina
1 review
0 helpful votes
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Great but…
October 28, 2021

Check out, and shipping was fast and easy.
But, when I actually looked at the rug, the color that I thought was rust was actually coral so that was a little startling. Depending on how you look at it the color will change

Date of experience: October 28, 2021
Tennessee
2 reviews
0 helpful votes
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Good prices, large selection and quick ordering, in stock.

Date of experience: October 28, 2021
Michigan
1 review
0 helpful votes
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Satisfied
October 28, 2021

Easy to order and shipped quickly., very satisfied

Date of experience: October 27, 2021
Texas
1 review
0 helpful votes
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Quick delivery, very satisfied!
October 27, 2021

So many options, it was impossible to choose! Loved my order, it arrived in no time!

Date of experience: October 27, 2021
North Carolina
1 review
0 helpful votes
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Happy with Rugs USA Experience
October 27, 2021
Updated review

Loved that I got an extra 10% off of my rug purchase. Very easy to order and their customer service is great!

Date of experience: October 27, 2021

Good experience
September 26, 2021
Previous review

Good experience.

Date of experience: September 25, 2021

Good experience!
September 6, 2021
Previous review

Really like the rug and the customer service was very good.

Date of experience: September 5, 2021
Florida
1 review
0 helpful votes
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Rug
October 27, 2021

Got the rug I ordered in a timely manner. Matched the picture and description.

Date of experience: October 27, 2021
Georgia
1 review
0 helpful votes
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Good
October 27, 2021

Good. Very good I guess. That's enough said now. Thanks

Date of experience: October 27, 2021
Germany
1 review
0 helpful votes
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Love
October 27, 2021

I love the rug I ordered! I accidentally put the wrong address in, and they were very helpful with my issue.

Date of experience: October 27, 2021
New York
1 review
0 helpful votes
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Rug!
October 26, 2021

Great! Rug looks great in the new room. Good quality

Date of experience: October 26, 2021
Texas
1 review
0 helpful votes
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Easy ordering, quick delivery.
October 26, 2021

Easy to order and quick delivery. Was looking for a small washable rug and found the perfect one.

Date of experience: October 26, 2021
Virginia
1 review
0 helpful votes
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Quick, cheap, and good quality
October 26, 2021

My rug arrived very quickly, was very inexpensive compared to every other brand, and is pretty high quality for the price.

Date of experience: October 26, 2021