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Rugs USA has a rating of 2.7 stars from 2,679 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Rugs USA most frequently mention credit card, tracking number and return shipping. Rugs USA ranks 20th among Home Decor sites.
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My rug arrived folded. I still haven't been able to get the creases out even after opening it up and putting heavy objects on the folds. I was expecting to be able to put the rug in place shortly after receiving it. I am very disappointed.
I was nervous to purchase a rug without having seen the quality in person, but I was not disappointed! We love our new rug. The shipping was quick and as we laid the rug out it didn't take long at all for it to lay completely flat. It is quite thin but that makes total sense for a washable rug. A rug pad is essential though.
I hope this is the entryway runner we have been looking for and it washes well. Update. It is very thin and a weird material. Haven't washed it yet so I guess time will tell if it's better than my last jute runner. The pad I bought is not very wide but it will do.
Great selection of rugs and great prices. Rugs were well wrapped and arrived in excellent condition.
I attempted to contact someone via email however, it was unanswered. Seems to me like you are only interested in your rating and mot your services
Hi Kathryn,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
8x10 was folded 2x4, not rolled which caused multiple crease after 3 weeks still have crease in rug.
My runner arrived packed poorly in the package. It
Needed to be packed probably. The improper package made my rug bubble and not flat.
Check out, and shipping was fast and easy.
But, when I actually looked at the rug, the color that I thought was rust was actually coral so that was a little startling. Depending on how you look at it the color will change
Good prices, large selection and quick ordering, in stock.
So many options, it was impossible to choose! Loved my order, it arrived in no time!
Loved that I got an extra 10% off of my rug purchase. Very easy to order and their customer service is great!
Really like the rug and the customer service was very good.
Good. Very good I guess. That's enough said now. Thanks
Easy to order and quick delivery. Was looking for a small washable rug and found the perfect one.
My rug arrived very quickly, was very inexpensive compared to every other brand, and is pretty high quality for the price.
Answer: The better price!. And now, with my experience, the prompt replies and customer service.
Answer: This is not a good business to buy from. They offer free shipping, but they make you pay for returns. Once you place an order there is no window to edit the transaction. I also requested to cancel my order if the address could not be requested and two phone reps refused.
Answer: You really don't want a bigger rug from these people. Read my review. It will arrive folded and ruined. Shop locally.


Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of this issue. Someone will be reaching out to you directly regarding this concern.
Best,
Rugs USA Customer Support