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Rugs USA has a rating of 2.7 stars from 2,679 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Rugs USA most frequently mention credit card, tracking number and return shipping. Rugs USA ranks 20th among Home Decor sites.
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Good sale price. Hard to track shipment. Glad to have.
A beautiful rug that is so soft to touch. It was definitely was a great pick for my dining room. The colors don't overwhelm you.
I really liked the jute runner, but not so much now. It has a lot of dust that comes off onto the tile floor. I took it outside and shook it out then I noticed that it was coming apart at the ends. It's totally falling apart. I have managed to cut off some of the frayed pieces but it's not going to last through another shaking out.
Is in my office and rarely get walked on. But it's a bummer, I hate wasting money.
The color is beautiful. They take a little time to settle in after being rolled up in shipment.
Cozy rugs.
Love the quality of the rug, the website is easy to navigate, and shipping is quick!
Quick delivery and a great price for a wool rug. Itchy but I think that's how wool rugs are - I think I need to vacuum it a few more times to get past initial shedding.
This is such a beautiful rug! Looks awesome in any cool or neutral toned room. I am honestly so pleased with the quality of this rug for the price. I got it for 80% off which is a steal! I *******% recommend it to anyone!
Love Rugs USA! Easy transaction and fast delivery. Quality product at excellent price!
Everything about purchasing this rug was easy. The website is easy to use. The selection was great. There were lots of size options. The rug was a very good price. It arrived quickly, and was delivered carefully. The quality is very good, and the rug looks terrific. Exceeded my expectations at every step of the process.
Very reasonably priced, fast delivery, great service. Highly recommended
Quick shipping and great price for the quality. Would order from them again.
Rugs received in good order. One was great a d one was a bit off color.
Nice products delivered on time. One of my selections didn't work and the return was easy. I ordered the replacement and it is lovely. I appreciate your responsive and helpful customer service.
I love my rug! It's exactly what I was looking for and it delivered quick.
Quick & easy and item looked the same as online, I received items quickly and items were protected well and in great condition
Good. Beautiful color. Looks like good quality. Love the fringe on the rug. I am awaiting the delivery of the Maui Blue Color in this rug which is on a separate order from this rug. I am looking forward to receiving that rug as well.
I tried to order this rug earlier and it would not allow to "Submit" order. Change method of payment. No problem.
Answer: The better price!. And now, with my experience, the prompt replies and customer service.
Answer: This is not a good business to buy from. They offer free shipping, but they make you pay for returns. Once you place an order there is no window to edit the transaction. I also requested to cancel my order if the address could not be requested and two phone reps refused.
Answer: You really don't want a bigger rug from these people. Read my review. It will arrive folded and ruined. Shop locally.

