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Rugs USA Reviews Summary
Rugs USA has a rating of 2.7 stars from 2,679 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Rugs USA most frequently mention credit card, tracking number and return shipping. Rugs USA ranks 20th among Home Decor sites.
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The rug is perfect. The delays created by Fed Rx were ridiculous. The original delivery attempt was unsuccessful. I have ample covered porch space and the driver opted to leave us a note saying they could not leave it securely. This caused a four day delay in getting the rug which we ended up picking up from a distribution center.
Excellent! Service. Quick delivery. Great price………
Easy purchase process and quick shipment. Love the machine-washable rug - it looks perfect in our baby's nursery. You definitely need a squishy rug pad under it, though, because it's very thin.
The rug looks great in my dining area. It is thin, but ok for the use. It came folded instead of rolled, so it has a few weird bends in the rug that will hopefully flatten with time.
Love the pictures in the reviews so we can see it in real homes!
Easy to order
Received in a timely way
Can't use pads they are too slippery on vinyl flooring
Still waiting for folds from shipping to flatten
I love my area rug I purchased from Rugs USA. It's beautiful & good quality. Would definitely buy from them again. I have sent the site info to a few people.
I received my rug very quickly and the quality/style wa outstanding!
Huge selection, simple to use website, easy process. Would recommend
I have ordered multiple rugs from your company. Love each one that I kept.
I returned two rugs that I have not received refunds for. Will follow-up with you separately from the review.
Lamps were very well packaged. They look beautiful in our living room.
Lots of searching for lamp heights and styles to match my renovated room
This is my first order from Rugs USA. It was a great experience. I'll order again.
Very very very very very very very very very very very good!
The rug smelled like it had mildew on it or had been sitting in a factory with mildew.
Love that you can view in the room! I received my rug quickly and it looks exactly like the website, very satisfied!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kate,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. I see you contacted Customer Service on 11/23/2021 and we were able to assist with your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support