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Rugs USA has a rating of 2.7 stars from 2,679 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Rugs USA most frequently mention credit card, tracking number and return shipping. Rugs USA ranks 20th among Home Decor sites.
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The carpet is beautiful and we are very happy with it. Only one tiny complaint. We wish the premium pad was a little more cushioned. Overall a definite 5 star rating
So many beautiful rugs to choose from and I chose a beautiful Shag that complimented my room so well. I also love that it is so soft- helps me when I get up off the floor -
I'm very happy with my purchase. The rug is just like the picture it shows, and I was able to wash it.
I'm glad I chose the larger 8 x 10 ft rug for my tiny living room. It brightens the whole place up.
The rug was a wedding gift to my fiancé and I and it was so beautiful that I decided to use it at my winter wedding.
The Bright tropical rug is very pretty
I did notice the white in the rug gets dirty quick
I'll shampoo the rug hopefully it will look better
I wasn't happy how thin the rug is.
I have lots different rugs with other companies
My order was lost. It still says pending at FedEx. But, I called RugsUSA and they took care of it right away. I received my replacement rug within 14 days and it was exactly what I had originally ordered.
Very soft rug, it was just as pictured! Perfect for my nursery!
Easy to navigate and price point I wanted. I found a style that I like and works in my home
Was so nice to find a bright green rug which I'd been looking for for a long time.
It was very easy to find what I was looking for and quick checkout
Super fast delivery, quality product. Does shed slightly, but I love vacuuming.
The 3 lamps I ordered were delivered on time. They were packed nicely with no damage. They were exactly as described. They are a great value considering the reasonable price. They even came with light bulbs!
My shopping experience was great! I accidentally double ordered on my cell phone and immediately called to change. They helped me cancel my order so I could reorder within minutes!
Easy and fun! Delivered right to my front door! Thanks for the 10% off.
The selection & the filters make it easy to quickly narrow down the choices for me needs.
I'm very pleased with my purchase. Would buy again if prices stay fair.
Answer: The better price!. And now, with my experience, the prompt replies and customer service.
Answer: This is not a good business to buy from. They offer free shipping, but they make you pay for returns. Once you place an order there is no window to edit the transaction. I also requested to cancel my order if the address could not be requested and two phone reps refused.
Answer: You really don't want a bigger rug from these people. Read my review. It will arrive folded and ruined. Shop locally.

