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Rugs USA has a rating of 2.7 stars from 2,679 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Rugs USA most frequently mention credit card, tracking number and return shipping. Rugs USA ranks 20th among Home Decor sites.
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The rug arrived way sooner than I expected! On top of that, it looks exactly as pictured and it's very soft. I love it! It's earned a few compliments by friends.
Easy navigation, great tips and features. The product itself was as described. Great quality.
I loved the rug when I first received it and put it down. It really warms up the space and I love the look. It feels soft underfoot. Within the first few days however, the strings started pulling up -- I can only assume it's from my dog's nails. Then, as I tried to vacuum it, more and more strings started pulling up and now get caught in my vacuum cleaner. It looks a mess and I've only had it a short time. I'm really upset that it is so delicate that it can't even be vacuumed.
My experience with Rugs USA was very great start to finish. I had previously ordered a lamp from Amazon, it took 2 weeks to get and it looked nothing like the picture or description (said it was off white, really it was beige almost brown) when I received it and it was damaged. I found another lamp I liked and found it on a few sites. Rugs USA had the best price, so I purchased. My order arrived very quickly and the lamp was perfect!
Purchase process was easy and the rugs I ordered were as advertised. Would purchase from Rugs USA again.
Great quality and very nice touch to my living room :)
The service was fast and the products I purchased look exactly like the pictures. I will definitely shop here again.
I mean, it looks like the photo and is thick feeling. But intermediately fibers from the rug started coming out. Poorly made, but what should I expect from such a site, I guess?
Hi Evan,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The rug was much lighter than the pic and more sparkly. Not super appropriate for a study more for a girls room?
Hi Becky,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues with the Ivory Flatweave Cotton Sparkling Moroccan Tribal Trellis Area Rug. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The rug I received was as described in both pattern, color, and texture of the rug. Shipping was timely and the price was unbelievable. I am very satisfied with my purchase. I'll definitely shop RugsUSA again.
The price was great and delivery was quick. Rug was soft and gorgeous and exactly like the pictures. I was prepared for insane fiber shedding because of other reviews so it is what it is (two months in and it's still shedding like a dog in springtime) but was not prepared for how bad it would smell. I left it on the patio for two days, sprinkled it with baking soda, left the windows open for a solid three weeks... and the entire room still reeks. At this point, just gonna stick with it and hope it goes away over time but yiiiikes the smell is bad.
Very happy with purchase. Would definitely buy again from this website.
Bought this for our living room and it rolled out evenly and doesn't have a smell. It is a true chocolate brown! We recommend purchasing a thick rug pad!
I've had this rug for over a month, and I still can't get it to lay flat. I finally put a rug mat under it, and it's no different. Won't be ordering from you in the future.
I bought a rug for my first born baby's room to match the bed. The rug was cute and soft for my baby to crawl on, once she she started crawling.
Great experience, ease of web site and quick delivery
Wonderful lamp. Impressive quality for the price. Didn't know rugs USA also did lighting. Will come back for future lighting needs
Answer: The better price!. And now, with my experience, the prompt replies and customer service.
Answer: This is not a good business to buy from. They offer free shipping, but they make you pay for returns. Once you place an order there is no window to edit the transaction. I also requested to cancel my order if the address could not be requested and two phone reps refused.
Answer: You really don't want a bigger rug from these people. Read my review. It will arrive folded and ruined. Shop locally.


Hi Ellen,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support