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Rugs USA

2.7

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Rugs USA Reviews Summary

Rugs USA has a rating of 2.7 stars from 2,679 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Rugs USA most frequently mention credit card, tracking number and return shipping. Rugs USA ranks 20th among Home Decor sites.

service
484
value
54
shipping
61
returns
47
quality
2,466
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21,741 reviews

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Texas
1 review
0 helpful votes
Follow Shawn Q.
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The rug arrived way sooner than I expected! On top of that, it looks exactly as pictured and it's very soft. I love it! It's earned a few compliments by friends.

Date of experience: May 18, 2022
California
1 review
0 helpful votes
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Great quality
May 18, 2022

Easy navigation, great tips and features. The product itself was as described. Great quality.

Date of experience: May 18, 2022
Illinois
1 review
0 helpful votes
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I loved the rug when I first received it and put it down. It really warms up the space and I love the look. It feels soft underfoot. Within the first few days however, the strings started pulling up -- I can only assume it's from my dog's nails. Then, as I tried to vacuum it, more and more strings started pulling up and now get caught in my vacuum cleaner. It looks a mess and I've only had it a short time. I'm really upset that it is so delicate that it can't even be vacuumed.

Rugs USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 18, 2022
Rugs USA C. — Rugs USA Rep
over a year old

Hi Ellen,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

Pennsylvania
1 review
0 helpful votes
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Very happy, will buy again
May 18, 2022

My experience with Rugs USA was very great start to finish. I had previously ordered a lamp from Amazon, it took 2 weeks to get and it looked nothing like the picture or description (said it was off white, really it was beige almost brown) when I received it and it was damaged. I found another lamp I liked and found it on a few sites. Rugs USA had the best price, so I purchased. My order arrived very quickly and the lamp was perfect!

Date of experience: May 17, 2022
California
1 review
0 helpful votes
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Nice rugs from e-commerce
May 17, 2022

Purchase process was easy and the rugs I ordered were as advertised. Would purchase from Rugs USA again.

Date of experience: May 17, 2022
California
1 review
0 helpful votes
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Great rug
May 17, 2022

Great quality and very nice touch to my living room :)

Date of experience: May 17, 2022
Wisconsin
1 review
0 helpful votes
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Very pleased
May 17, 2022

The service was fast and the products I purchased look exactly like the pictures. I will definitely shop here again.

Date of experience: May 16, 2022
Massachusetts
1 review
0 helpful votes
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I mean, it looks like the photo and is thick feeling. But intermediately fibers from the rug started coming out. Poorly made, but what should I expect from such a site, I guess?

Rugs USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 16, 2022
Rugs USA C. — Rugs USA Rep
over a year old

Hi Evan,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

Texas
2 reviews
0 helpful votes
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Rug purchase
June 15, 2022

The rug was much lighter than the pic and more sparkly. Not super appropriate for a study more for a girls room?

Rugs USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 16, 2022
Rugs USA C. — Rugs USA Rep
over a year old

Hi Becky,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are sorry to hear of these issues with the Ivory Flatweave Cotton Sparkling Moroccan Tribal Trellis Area Rug. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,

Rugs USA Customer Support

Massachusetts
1 review
0 helpful votes
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Area rug
May 16, 2022

The rug I received was as described in both pattern, color, and texture of the rug. Shipping was timely and the price was unbelievable. I am very satisfied with my purchase. I'll definitely shop RugsUSA again.

Date of experience: May 15, 2022
Wisconsin
1 review
0 helpful votes
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The price was great and delivery was quick. Rug was soft and gorgeous and exactly like the pictures. I was prepared for insane fiber shedding because of other reviews so it is what it is (two months in and it's still shedding like a dog in springtime) but was not prepared for how bad it would smell. I left it on the patio for two days, sprinkled it with baking soda, left the windows open for a solid three weeks... and the entire room still reeks. At this point, just gonna stick with it and hope it goes away over time but yiiiikes the smell is bad.

Date of experience: May 15, 2022
New York
1 review
0 helpful votes
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Love my rug. Very fast shipping
May 15, 2022

Very happy with purchase. Would definitely buy again from this website.

Date of experience: May 15, 2022
Washington
1 review
0 helpful votes
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Love it!
May 15, 2022

I love this rug! It's well made and beautiful. Sheds a bit when you vacuum the first few times, but no regrets.

Date of experience: May 14, 2022
Georgia
1 review
0 helpful votes
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Great Rug
May 14, 2022

Bought this for our living room and it rolled out evenly and doesn't have a smell. It is a true chocolate brown! We recommend purchasing a thick rug pad!

Date of experience: May 14, 2022
Minnesota
1 review
0 helpful votes
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Rug still has lumps
May 14, 2022
Updated review

I've had this rug for over a month, and I still can't get it to lay flat. I finally put a rug mat under it, and it's no different. Won't be ordering from you in the future.

Date of experience: May 14, 2022

Everything when well
March 24, 2022
Previous review

Everything when well.

Date of experience: March 24, 2022
Pennsylvania
1 review
0 helpful votes
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Wool rug
May 14, 2022

Very good quality, great price, quick delivery, perfect size

Date of experience: May 14, 2022
Rhode Island
1 review
0 helpful votes
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Best Rugs
May 14, 2022

I bought a rug for my first born baby's room to match the bed. The rug was cute and soft for my baby to crawl on, once she she started crawling.

Date of experience: May 13, 2022
New York
1 review
0 helpful votes
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Excellent service and quality
June 12, 2022

Great experience, ease of web site and quick delivery

Date of experience: May 13, 2022
District of Columbia
1 review
0 helpful votes
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Great lamp
May 13, 2022

Wonderful lamp. Impressive quality for the price. Didn't know rugs USA also did lighting. Will come back for future lighting needs

Date of experience: May 13, 2022
California
1 review
0 helpful votes
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A keeper
May 13, 2022

Rug arrived quickly. I was expecting a little more shag per the description but overall the rug is nice and a keeper

Date of experience: May 12, 2022