Rug StudioReviews 110

I ordered a rug from them that was said to be a gray color. However when I received the rug it was actually more Brown. Therefore I no longer wanted the rug because it did not match with anything in my home. I contacted the company... they gave me instructions on how to return the rug and told me that I would be responsible for the shipping price. I went to UPS to return the rug... It ended up costing me almost $200 just to send the rug back. I made sure the rug was very nice and secure in the original packaging and put heavy duty trash bags on top to ensure that it would be safe and also wrapped tape around the trash bags from bottom to the top. The rug was double secured. In the original packaging, which was plastic and also additional plastic. I made sure that this was very secure because I wanted to be certain that I would received my refund... A few days later I received an email from the company telling me that I would not be receiving my refund because the rug came to them damaged. They said the damages were because of UPS and the rug would be returned back to me. At this point I'm irate. They sent me two pictures of the rug that were not very detailed with "so call damages". It also showed the trash bags in the original packaging ripped off the rug. There is no proof as to whether UPS did this or that they did this themselves because they did not want to take a loss on such an expensive rug. After talking with them a few times they were very rude and I decided to contact an attorney! As of now I am still out of $1000. I would recommend that no one purchase from them. They do not offer return labels because they know that returning the rug will be so expensive that most will not even bother with it. However if you're like me and you decide to return the rug they will then claim that the rug is damaged. DO NOT BUY! You will be better off purchasing from Rugs USA or overstock.com

I contacted this company to ask if they could ship a large rug to Ecuador. Yes we can replied *, manager and referred me to a shipping company. The rug never arrived and was lost in transit. Eventually the shipping company refunded the cost of the shipping but Ms. * refused. Return the rug she repeated, knowing that I never received it. She then told me that there would be no further discussion. So, her preferred shipping company was unable to deliver, the rug is lost and I lose $700.00.
If I could give minus 5 stars I would.

*Personal information redacted by admin

I ordered two rugs from this company and paid by pay pal (big mistake) one was a 5x7 and one was a 2x3. They were nothing like explained and the picture of the colors was wrong. I ordered it Nov 10 and did not get it for three weeks. In the meantime I found some rugs on Overstock and ordered them. I am disabled and it is hard for me to shop for large items. So I looked at their return policy as most companies just let you print a return label and you put it on the package and that is it. Well this company you had to make your own label, but the email inside the package that they said don't open... and write the RA on it and when they get it they will decide if they will refund you or not. So I took it to UPS and said to send ground and to my suprise I spent almost $70.00 to return two rugs that cost me $200.00. I called overstock and asked them why is your company so much cheaper and she said because we give you the return label so you can receive the corporate rate. She was suprised that any company would do that. Plus they said we have the right to not refund you. I have never heard of such a thing and want to warn anyone to never buy from them.