Rug StudioReviews 110

Listed rug that actually wasnt available. I went through the whole purchase process and two days later found out my order was cancelled. The pad I purchased to go under the cancelled rug, arrived and had to be returned. There as not a shred of paperwork that accompanied the pad, so I contacted the company. Days later they sent me information via email to return the pad. No prepaid label, no label at all. I made my own label and took to UPS and paid $25 to return it. Really impacts the purchase price. My recommendation, I would really hesitate using Rug Studio for online purchases.

Rugstudio's site are showing some of the greatest carpets I've seen. They have one of a kind, contemporary, vintage. So many styles. I got mine quickly and I would order from them again

There is no place where you choose the size of the rug, that says "low inventory". I ordered (2) 2 x 4 area rugs to match the 8 x 8 rug for my bedroom, with newly sanded floors. Then I get an email, that "due to low inventory" some or part of the shipment may not be available.
I send an email telling them to cancel.
They shipped ONE carpet anyways.
I refused delivery and I emailed KARLA showing her the time I emailed the cancelation. She then showed the time UPS came to pick it up from them. 5 hours AFTER I canceled.
Not a fan of RUG STUDIO.
Their prices are higher then OVERSTOCKS for the exact same carpeting.
FREE SHIPPING and no snotty clerk to deal with.
Blaming the customer when your company admits they are "low on inventory" which in my interpretation ='s we are OUT OF IT RIGHT NOW.

KARLA still could not give me a date as to when the other area rug would come in. If it was a week or two, I would have waited. The end of September when its August 15th is way too long for the room to wait.

WAYFAIR is even better.

I have been searching for an 8x11 rug for my dining room for quite a while. The selection and pricing on Rug Studio's website were impressive, but one of the things that set Rug Studio apart from competitors is the ability to order a sample size and return it with ease. Other online retailers only refund the cost of the sample if an order is placed. Not the case with Rug Studio although I am happy to say that after many months of searching, I ordered a beautiful Surya Modern Classics rug! Should arrive any day now! Brittany was very helpful throughout the process. I would highly recommend!

I spoke with someone over the phone, I also had a chat with someone online. They answered my questions with concise and clear answers, they were very helpful and made suggestions to make my purchase easier as a large rug can be a major purchase and it certainly is an important element in a room. I will review the rugs once they arrive but I am confident that my purchase will be one of high quality and I look forward to receiving them.