On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Rug Studio Reviews Summary
Rug Studio has a rating of 2.5 stars from 110 reviews, indicating that most customers are generally dissatisfied with their purchases. Rug Studio ranks 5th among Carpets sites.
We monitor reviews for authenticity
Karla provided excellent customer service. She was responsive, polite and provided the resource necessary to receive a 10% promotional discount. However, I was not pleased that I could not receive the 20% promotional discount for first time customers, who I am. Karla explained Feizy rugs were not eligible. Bummer! Poor advertising.
I used the chat online feature. It was easy and Karla was very helpful. Their rugs are really stunning.
I ordered 2 rugs, different sizes of the same design, a Tibetan Weave 405,80 knot, in sage. The rugs arrived a day apart and exactly when promised. I am returning the smaller one as the 5'6"x8'6" suits my room size best. I am very pleased with both the colors and the very soft hand. While it is slightly darker than expected, the colors are subtle and nuanced, and it looks great. Thank you for a super product and excellent value!
Britney was pleasant to deal with and extremely helpful with contacting the manufacturer and getting a price for a custom sisalsoft area rug. She was prompt in getting back to me with the information I was seeking.
My experience has been great. I've found rugs that meet my needs and price range and that I am really excited about. AND customer service through online chat has been excellent.
I recieved my first rug and it had a small stain on it. Yvonne at Rug Studio got involved and very quickly had return info available for the stained rug and my new rug on the way to me. I am very happy with RugStudio.
Richard, it is such a bummer when things don't go perfectly! Thank you for hanging in there while we got it resolved! Yvonne is going to be sending you a little gift certificate for your next order for your troubles. We appreciate you!
We've ordered several ruges from RugStudio. The customer service we have received has been remarkable!
Have been looking for a carpet and came across this website. Called the number. Spoke to Brittany who sent me a link right away with the specifications of what I wanted. PERFECT! I even found that the site was so user friendly. Was able to find all my size and colors I was looking for.
I have been looking for the perfect rug for my living room forever... I finally found not one but four great looking rugs at RugStudio. I was happy that samples were available, so I could try a few in my space before committing to the perfect one. Customer service was also very helpful.
Kasey, it was a pleasure chatting with you! Thank you for your kind words.
The rug arrived very quickly and in excellent condition. My only problem was that the rug I choose was not a good looking rug. It was dismal & dull & not what I wanted. The customer service representative was very understanding about my problem. They quickly issued an RA #.
Irene, I'm sorry this one wasn't the perfect rug for you. We'll be happy to keep looking for the ideal rug. I know it's out there! Have a great day!
The selection was amazing. Quality rugs@ a great price. Called customer service and spoke with a REAL person; not a recording.
Thank you so much for your kind words. You were a delight to work with. Hope to you see back at RugStudio soon!
Customer service person was kind and pleasant. Was able to work with me on the product. But product not available at this point. Requested for quick delivery. Reasonably good service. Took enough time to work with me on the rug I needed it.
Loved my experience with Rug Studio. Lots of rugs to choose from and I bought one and it did not work out as the colors were wrong and the customer service was excellent as to helping me get it returned.
Thank you for the compliment Jennifer. I am confident we can find you the perfect rug!
I left a message on the after hours line and they called me at my office the next morning as they said they would. Brittany was terrific and I ordered 2 9 X12 rugs. I even forgot to order the pads and when I called her back she took care of that too. An excellent experience; start to finish!
Rug Studio had the exact rug I wanted at a great price, and free shipping. The checkout was easy and customer service was very helpful. You get a live person right away that can give you immediate responses to your inquiries.
One of the best shopping websites in the biz. What a pleasure dealing with a specialty outfit with competitive pricing and built-in delivery. OMG, the phone agents were informative and articulate. Good show!
Bob, thank you so much for your feedback! I hope you love your rugs!
Karla was very helpful while trying to locate a particular rug I had purchased in the past. It appears as if the style has been discontinued. Karla contacted an associate who handles custom rugs who in turned contacted me within minutes. Great customer service
I am a first time customer and have never purchased a rug online. Brittany went out of her way to ease my mind. I decided to go for it and took a leap of faith! I can't wait to redesign my living room with this beautiful area rug from Artistic Weavers!
Brittany's outstanding customer service is what cinched the deal. Thank you Brittany!
Thank you so much for your feedback Jennifer! We agree, Brittany is an awesome asset to our team and always goes the extra mile! Hope you love your new rug!
I suggest they do not offer this bamboo rug any longer. It was wavy at the beginning, and I could not get it to stretch out. The seam at the edges is drawn too tight during sewing, and now matter how much I stretched it with weights, the rug returned to being wavy.
It is no good.
Hi Maria, I am sorry to hear you received a defective rug. We have a fantastic claims procedure and will absolutely pick up any defective or irregular item at no cost to you, all you need do is contact us. I believe I found your order, and although I don't see any notes in it that you ever contacted us with this issue, I have opened a claim for you on this rug. Please watch for an email with instructions to come from our returns dept. with more information on getting the item picked up. Please don't ever hesitate to contact us with any issues like this. We are available by phone M-F 9-5 central time and by email and live chat on weekends. You may even file your claim on line at our contact us page 24/7. Thank you!
From the business
Online and Brick and Mortar store serving Texas and the US for over 80 years. If you can't find the perfect rug on our site, it isn't out there!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. I applied a discount to your order for the inconvenience. We do always have a few exclusions to most coupons on our site per our Manufacturer's requirements but you are always welcome to reach out to us to see if there are any unpublished promotional offers we can give you. Glad we could make this one work!